Walked in and was completely ignored by staff, who were conversing prior and went silent upon…read moreentering. Male worker walked to front door to stand by acting as if I would run out with product while female stayed in spot on phone, not asking if I needed any assistance. From someone who has spent so much money at other Shoe Palaces, even taking parts of campouts at this location, I cannot stand for terrible customer service and will not shop here again.

Great service! Easy raffle for limited edition shoes. Good job Shoe Palace on Washington blvd!read more

This review is long overdue! I have been coming here for over 10 years and honestly love all the…read morefinds here. The staff is also incredibly friendly. Henry's is full of hidden gems and unique shoes for great prices! Don't call yourself a shoe lover if haven't shopped here!

I've been coming to this store since I was a teenager, and it has never disappointed. They always…read morehave an amazing selection, everything from tennis shoes, flats, sandals, heels, party shoes, and boots to cute accessories like purses and wallets. You truly never know what gem you're going to find. On my last visit, I scored a pair of Jimmy Choos that retail for $895 for under $400, and they were in perfect condition. Deals like that are exactly why I keep coming back. The staff is another reason this place stands out. Everyone who works here is super friendly, patient, and genuinely helpful. They always go out of their way to find what you're looking for and give you the best deal possible. Just really good people all around. I recommend this place to everyone, friends, family, and anyone visiting from out of town. It's an absolute must-stop if you love great shoes at even better prices.

Marcy was a great help, very patient with customers and knows how to give a great service…read more Thank you Marcy!

I recommend this shoe store, because they have a variety of products. They have good customer…read moreservice and great quality shoes. Miranda went above and beyond. They have a lot of options and great prices. Thank you Miranda and Daniel.

I don't know about this place anymore...I wonder if all items are knock offs...pay close attention…read moreto the logos and overall quality...

Associate that helped was very nice and patient with my 89 yr old mother. I just wish I could…read moreremember her name.

Came here the other day looking for some new shoes. But the selection of Nike products and new era…read morehats were too good to pass up on! Needless to say, I left with much more than I expected I will definitely be back!!

Driven by many many times but never actually stopped by. So today I did, needed some new work boots…read morebecause my old ones were done. The store is nice and clean, friendly staff, well organized decent selection of work boots, not a fan of the steel toe and they have the ones without which is a plus for me. The price was fair and I would definitely that you stop in for a look.

Came in looking for a wide foot all black shoe for work. I was greeted immediately and explained…read morethe deals and sales they had going on. I looked around, not a lot of wide fit casual work shoes but I found something. I only got the one pair that day. Nothing special but I wanted to say the Customer service was great! The 4 is for the customer service

I came here and helped the finding some pills, but unfortunately, they don't label which heels have…read morewide width. I went down every single aisle and every other DSW I've been to has a little black placard that says available and wide with. Not one of their heels or sandals had this display. I was not about to spend my time going through every single shoe to find a wide with shoe or heel that I needed. Very disappointed in this since DSW is one of the few places you can get White Whitfield. I really hope that the staff here makes it easier for shoppers to find what they're looking for without having to waste all the time to find out ourselves if they have wide width or not.

We needed to check out the wall for goodies. I appreciate the service because at least four…read moreassociates offered me a shopping bag. We picked up some sale items that had a bonus of 30% off !!! Parking is available in their lot behind the store or if you're lucky street parking. The store was clean and organized.

Huge selection, decent prices. Associates were really helpful when guiding me to the right size…read moreshoes. That said, they need better security. Last time I went, there was a man walking around the store openly huffing from an aerosol can. No one did anything about it.

I don't ever write reviews but what happened today didn't sit right with me. I went in to exchange…read morea pair of shoes I received as a gift and wanted the exchange put onto a gift card. When I got to the cashier, Jaylene asked what I needed help with, and I explained the situation. She told me I could not receive a gift card and that the only option was a return, which would send the money back to the original purchaser. Another employee, who was helping a different customer, stepped in and correctly explained that I was able to receive a gift card since I had the gift receipt. Despite this, Jaylene said no and insisted it wasn't possible. She was very rude throughout the interaction and spoke as if she knew more than everyone else, even though she was incorrect about a basic store policy. She eventually did process the gift card. I want to thank the other employee who actually knew the policy and helped fix the situation. Customer service like this made a simple exchange annoying to go through.

It's a big store to not have much of anything . It's a lot of staff but not one is really helping …read more Wasted my time telling me they checked for a shoe at the Crenshaw mall when it was actually at the Crenshaw plaza which isn't the same thing