Well organized as long as you make an appointment in advance. We were in and out!…read more Come prepared and this will be an easy appointment.

Hi old folks! Yes, you too. If you're looking at the Social Security Administration, you're getting…read moreup here in age like myself. Okay so it's just me? Given the current cuts DOGE went about with a chainsaw, one would expect the SSA to be off pace a great deal. Well you'd be wrong. My experience has been exemplary. They seem to have really stepped up their efforts to still provide the best service. I expected this to take time given the numbers of physicians I see, specialty care, records from more than 6 different offices or agencies trying to be precise with details. I was under no illusion this would be a fast process. I wouldn't want it to be. Decision of this magnitude deserve time so they can be thorough. Given all that, and the people there having to go in to work under pressure of threats to their very careers and livelihoods? That alone would crush the spirits of even the toughest worker, so I fully understand they are fighting a battle now, yet they dig in. I feel for every worker out here in this new environment of fire first, ask questions later. I for one could be more proud of the job they do. We're all going through a struggle, some of us more than others. It's good to have an agency within our government that is here to help make that struggle more bearable, less alone. 5 stars isn't nearly enough these days. IMHO, they are truly doing a bang up job no matter the personal outcomes. Peace folks.

So... We all know government agencies are somewhat nonsensical :)…read moreTook a friend to get a replacement for their SS Card, not a bad wait. Here's the kicker, at some point a certified birth certificate is not acceptable? Go figure.. She was told needed a doctor's statement with name & dob signed & stamped!! Kid you not! The response to shock was "I don't know this is you" This says welcome FRAUD. We all know there are bad actors in every profession. So you could create multiple versions of identities. Sent request to Doctor office, stated had to be stamped. Finally got the letter, no stamp (they don't have one) Went right back, 20-25 minutes later process completed. Birth Certificate works to get a passport (at least it did) Can you think of any reason it would not be accepted for replacement SS Card & since when? Oh! If you are trying to get SSD for anyone this after 400+ days. 1st thing I heard when I got a person is well you know Covid-19 backlog! Additional fact this is for Widow's benefits spouse passed 11/2024. recording says 200 days

Service is very rude and dismissive. Would rather drive…read morefurther than come back to this location. The security guard is the only friendly face and helpful person.

The security people are wonderful and are so helpful. They made the whole experience easy and…read morehonestly made me smile. Thank you all for being wonderful. The staff at the social security are very kind and helpful. My experience was great

Apparently appointment times do not matter. You need one to be seen, but you won't get seen until…read moreapproximately 2hrs and 45 minutes after your appointment time. At a loss for words as to why I need an appointment at a specific time, but am waiting that long to be helped.

I have been to this office several times over the past few years, and it's always been clean and…read moreorganized. The people are always friendly and helpful, today I was helped by Mr. Johnson, and he provided me with great service!

Literally THE worst experience I have ever had. I was there today for a scheduled appointment for a…read morename change after marriage. Upon walking in and checking into the kiosk, the African American security guard made a beeline towards me to inform me that after I get my ticket printed out, I am not allowed to have any food or drinks with me. I was holding onto a clear water bottle but no food. I look down at my stomach and tell him that I am 6 months pregnant. He didn't apologize just said "oh" and stood there by us. This is the first time I have been approached by someone in a federal building who demanded I either throw out my clear water bottle or put it back into my car. Mind you, I am visibly uncomfortable and bumping. My husband and I sit down to wait for my number to be called and then an Islamic woman walks in, gets her ticket at the kiosk and has a large cup of coffee with her. She sits in front of us and I turn to look at the security guard. He did not get up and walk towards her nor did he even say anything at all to her while clearly looking at her. Guess he picks and chooses whom to harass. When my number was called, I was pleasant with the employee working behind the glass. He was not at all pleasant and seemed annoyed I was there and he had to actually do his job. Zero personality and it didn't feel professional or courteous. When we were done, before I even had a chance to get up from the chair, he quickly closed his shade, indicating that he was done with me. No asking if I had any questions or anything. I am so glad that I don't live in McKinney and that I don't have to do any business there. Being new to moving to TX, that office definitely lacks any hospitality. And that's saying something from a New Yorker. I didn't feel safe there and staff is super rude. Two thumbs down.

A lot of marketing in Prevention but If they stole your SSN...they do not even know what to to and…read moreyou are screw

Christian sent paperwork to the wrong address twice. Six months later, I called the main SSA in DC…read moreto get the situation fixed and she called me up to yell at me (!) and claim she hadn't sent the paperwork to the wrong address. I said she had. If she sends it, I'll gladly fill it out and return it. She swore she would, and if she didn't have it back in 2 weeks, she'd cut our disability payments, making us homeless. Of course she hasn't sent it. I called to ask to speak to a manager and never got to bc "they're all busy." Luckily I'm resourceful and found it online and filled it out there. It's being processed without her interference.

Very kind and helpful staff! The woman checking people in got right to the bottom of my issue and…read moreresolved it quickly. This place is great!! I've been trying to sort out my issue on line and through the mail with Fort Worth office but I didn't want to go into Fort Worth office as they've been rude and unhelpful. This Denton office is the complete opposite!

I did not make appointment but was assisted promptly. The agent who assisted me (wish I could…read moreremember his name) was so courteous and efficient, and even appeared joyous. My visit was a very positive experience and rate it 10 out of 10!

This place is always busy, the Employees have gated parking. It's clean and cool in there. They…read morehave Security as you walk in. Greeter is always busy with Spanish speakers. They have like six people working the windows. I believe they don't let anyone in at 3:45 since they close at 4 pm. The Customer Service Agent was really helpful and informative. I was not able to get what I needed because, I didn't need it after all. I waited forty five minutes to get some help that I didn't need but, at least I got a yelp review out of it. Your welcome.

I finally got sign up, after a lot of frustration, trying to reach someone and being told someone…read morewould call me back to make an appointment in seven days. I asked after they call me how long till they schedule an appt. when they call back, they said, in about a month. Really! I also sat at the Ft. Worth SS office for an hour and a half. They still had over 50 people in front of me and I couldn't stay any longer. I finally went to the Cleburne office, they were super nice and helpful. I was in and out in less than 30 min. with everything in place.

I mean, it's the DPS so expect a wait. And yes, expect a wait even if you have an appointment. The…read morestaff at this location is very helpful and friendly despite the crowds and various moods from customers. And for some reason, this location always has appointments available sooner than other DFW locations. Worth the drive wherever you are in North Texas.

What an incredible visit to the DPS Mega Center! Yes, you're hearing me correctly, I had an awesome…read moreexperience. This center knows how to do handle crowds and their needs. There are lots of staff roaming through the waiting room answering questions and ensuring everyone has the correct paperwork filled out correctly. I was there for a renewal of my driver's license. This time around I had to take a driving test. I hadn't had a driving test for over 6 decades. The need for a driving test was due to my left leg amputation. The state had to ensure that I was safely able to control my vehicle. My number was finally called and I "scootered" back to the kiosk to meet the representative that would be helping me. Nicole, my representative, was AWESOME. She was so helpful. Nicole also administered my driving test. Troupers no longer do this. She was very through delivering instructions during my test. I had practiced my parallel parking the evening before. Heck, I hadn't paralleled parked in ages. To sum up my story, I passed my driving test with flying colors and experienced exceptional service from Nicole and all the other personnel who were so helpful.

I wish they had a 0 stars choice. I was on hold for 91 minutes to order a form that I needed to…read morecancel Medicare Part B. When i got it, it was double printed with a ghost of another form overlayed on top of it. The self addressed stamped envelope to return it in was not icluded as promised. When I tried to take the blank form out of the envelope, it was stuck to the paper like glue and it tore. I filled it out anyhow and had to call again to get an address for mailing it back. Now its been 8 days since I mailed it and it has not been processed . I hope they keep the government shut down forever - who needs it.

If there was a zero rating available, I would select it. I signed up for medicare Part A & B and…read moresocial security (retirement) prior to my 65th birthday. I have yet to receive a SS check, and the amount of the monthly payment and the payment for Part B continues to change. I have called and documented my calls each time. I completed paperwork for an adjustment, mailed in November and still have not heard anything back from the office. I tried to set up a meeting for an in-person visit, but based on my responses to their questions, a in-person visit was deemed not necessary. I am a retired federal worker, and this office is a freakin joke. One representative told me that issued a penalty for 9 months because I did not sign up for Medicare. I told him, I just turned 65 two months ago, and you know I had 3 months before and 3 months after to sign up for Part B. How can you penalize someone who just turned 65. Oh, I have to talk to a supervisor. I have never seen incompetence at this level before in my life. Today, I spent an hour holding, then the phone clicked. It was 4 pm., so I guess the local branch closes at 4 pm. Freakin unbelievable the service you get these days.

J. Jones was very kind and extremely helpful in assisting me with clearing up an issue. The line…read morewas long and I could not seem to get an appointment online.B that's the reason for my four star instead of five star. Everyone that I dealt with was polite and I didn't Widdis any other issues.

The staff member who took my appointment today, April 20, 2026, was incredibly rude. I brought my…read moremother there as scheduled and waited for my number. I kept asking the attendant if anyone had called my number yet because I hadn't seen it. When my number finally appeared, I went in and was refused entry because she said she had called me twice but I hadn't come in. I tried to explain that I hadn't seen anyone call me and my number wasn't displayed on the screen. I waited for several hours, enduring the noise, and she still refused. I turned to the attendant and only received an apology. She then stated that it was best not to help me, even though I shouldn't have made a mistake. She was incredibly rude and unworthy of being a helper for American citizens in a workplace serving the United States. I am extremely disappointed...