Well organized as long as you make an appointment in advance. We were in and out!…read more Come prepared and this will be an easy appointment.

Hi old folks! Yes, you too. If you're looking at the Social Security Administration, you're getting…read moreup here in age like myself. Okay so it's just me? Given the current cuts DOGE went about with a chainsaw, one would expect the SSA to be off pace a great deal. Well you'd be wrong. My experience has been exemplary. They seem to have really stepped up their efforts to still provide the best service. I expected this to take time given the numbers of physicians I see, specialty care, records from more than 6 different offices or agencies trying to be precise with details. I was under no illusion this would be a fast process. I wouldn't want it to be. Decision of this magnitude deserve time so they can be thorough. Given all that, and the people there having to go in to work under pressure of threats to their very careers and livelihoods? That alone would crush the spirits of even the toughest worker, so I fully understand they are fighting a battle now, yet they dig in. I feel for every worker out here in this new environment of fire first, ask questions later. I for one could be more proud of the job they do. We're all going through a struggle, some of us more than others. It's good to have an agency within our government that is here to help make that struggle more bearable, less alone. 5 stars isn't nearly enough these days. IMHO, they are truly doing a bang up job no matter the personal outcomes. Peace folks.

Went here to day not for SSN stuff but for a Disability hearing. The place is very quiet. We…read morewere the only ones there when we arrived at 0900. A few others came and hour later and it was still quiet. While the hearing was going on, I sat in the waiting area and talked to the individual providing security. He is actually part of Homeland Security, he's not a contract business. Found that interesting. He was a great guy, passed the hour and half pretty fast chatting with him since it wasn't busy. Place is clean. There was another older gentleman on the other side of the sliding glass window answering phones. That was sort of weird actually, he was a bit loud even even with the window closed. Building is nice. Not sure it's age, tho it doesn't look old. Been well kept. Exterior shares a cobblestone drive courtyard with a high rise hotel. It's really pretty out there with all of the trees. If you come here, it's because you have to, it's not a place to recommend as it's not an elective place to attend. Tho, if you do have to come, it's a pleasant experience.

So... We all know government agencies are somewhat nonsensical :)…read moreTook a friend to get a replacement for their SS Card, not a bad wait. Here's the kicker, at some point a certified birth certificate is not acceptable? Go figure.. She was told needed a doctor's statement with name & dob signed & stamped!! Kid you not! The response to shock was "I don't know this is you" This says welcome FRAUD. We all know there are bad actors in every profession. So you could create multiple versions of identities. Sent request to Doctor office, stated had to be stamped. Finally got the letter, no stamp (they don't have one) Went right back, 20-25 minutes later process completed. Birth Certificate works to get a passport (at least it did) Can you think of any reason it would not be accepted for replacement SS Card & since when? Oh! If you are trying to get SSD for anyone this after 400+ days. 1st thing I heard when I got a person is well you know Covid-19 backlog! Additional fact this is for Widow's benefits spouse passed 11/2024. recording says 200 days

Wait times make no sense. They have all the numbers covered up on the lobby screens with post-it…read morenotes so people don't know when to expect to be called. The security guards are extremely sarcastic and unprofessional, I don't know if they were former detention officers or just waiting for ICE to accept their application, but this definitely isn't the place for them. Some people they tell to throw their drinks/snacks away, others they don't; all the while the security is currently holding a Monster can himself. They have 3 guards in this room to keep the "temperatures" down, yet pick and choose which rules and who to enforce them on whenever they need a quick little boost to their ego.

Insane wait times. They cover up the order of tickets being called. Bring snacks and something to…read moredo because you'll be here a while!

You can improve by firing KAYLA and the GUARD. The most disrespectful, condescending people. Many…read moreare from different ethnicities and are not fluent enough to understand. Yelling isn't going to help. I was there because I received a letter from SSA acknowledging that I chose to withdraw Medicare because I returned to work part time. I was instructed to fill out form 1763 to stop these payments from my check. Kayla said I did not read the letter correctly so good luck getting reimbursed. Outrageous I did speak to an agent from the Denton office who was excellent in explaining what was told to me previously. Had she read that letter which she told me I didn't know what I talking about and I should learn to read better. It explained that by that letter of acknowledgment, it was protected. And I WILL receive my reimbursement... I read reviews about her that are not good so I sense this is her personality.

Went by this location earlier this week to get a new social security card since I was changing my…read morelast name back to my maiden name. I made an appointment on their website a few weeks in advance. I would highly recommend doing this so you're not stuck waiting any longer than you need to. We showed up about 20 min before the appointment and checked in using the link they either email or text you with. In total from walking in to walking out it probably took about 20 minutes. We were called up to window #5 and the gentlemen who helped me was great. He was very quick with my request but not in a rush kind of way. He was super nice while fulfilling my request. Thank you McKinney office for getting me on my way quickly and having it go smoothly!

A lot of marketing in Prevention but If they stole your SSN...they do not even know what to to and…read moreyou are screw

Christian sent paperwork to the wrong address twice. Six months later, I called the main SSA in DC…read moreto get the situation fixed and she called me up to yell at me (!) and claim she hadn't sent the paperwork to the wrong address. I said she had. If she sends it, I'll gladly fill it out and return it. She swore she would, and if she didn't have it back in 2 weeks, she'd cut our disability payments, making us homeless. Of course she hasn't sent it. I called to ask to speak to a manager and never got to bc "they're all busy." Luckily I'm resourceful and found it online and filled it out there. It's being processed without her interference.

Very kind and helpful staff! The woman checking people in got right to the bottom of my issue and…read moreresolved it quickly. This place is great!! I've been trying to sort out my issue on line and through the mail with Fort Worth office but I didn't want to go into Fort Worth office as they've been rude and unhelpful. This Denton office is the complete opposite!

I went in and was immediately met with kindness by the check-in staff member. The security guard…read morewas clear and kind as well. Truly a great experience. Waited a long time as I expected because I did not have an appointment, but the service was lovely.

This place is always busy, the Employees have gated parking. It's clean and cool in there. They…read morehave Security as you walk in. Greeter is always busy with Spanish speakers. They have like six people working the windows. I believe they don't let anyone in at 3:45 since they close at 4 pm. The Customer Service Agent was really helpful and informative. I was not able to get what I needed because, I didn't need it after all. I waited forty five minutes to get some help that I didn't need but, at least I got a yelp review out of it. Your welcome.

I finally got sign up, after a lot of frustration, trying to reach someone and being told someone…read morewould call me back to make an appointment in seven days. I asked after they call me how long till they schedule an appt. when they call back, they said, in about a month. Really! I also sat at the Ft. Worth SS office for an hour and a half. They still had over 50 people in front of me and I couldn't stay any longer. I finally went to the Cleburne office, they were super nice and helpful. I was in and out in less than 30 min. with everything in place.

the people were helpful especially the woman who helped me through the process I would come here…read moreagain.

What an incredible visit to the DPS Mega Center! Yes, you're hearing me correctly, I had an awesome…read moreexperience. This center knows how to do handle crowds and their needs. There are lots of staff roaming through the waiting room answering questions and ensuring everyone has the correct paperwork filled out correctly. I was there for a renewal of my driver's license. This time around I had to take a driving test. I hadn't had a driving test for over 6 decades. The need for a driving test was due to my left leg amputation. The state had to ensure that I was safely able to control my vehicle. My number was finally called and I "scootered" back to the kiosk to meet the representative that would be helping me. Nicole, my representative, was AWESOME. She was so helpful. Nicole also administered my driving test. Troupers no longer do this. She was very through delivering instructions during my test. I had practiced my parallel parking the evening before. Heck, I hadn't paralleled parked in ages. To sum up my story, I passed my driving test with flying colors and experienced exceptional service from Nicole and all the other personnel who were so helpful.

I wish they had a 0 stars choice. I was on hold for 91 minutes to order a form that I needed to…read morecancel Medicare Part B. When i got it, it was double printed with a ghost of another form overlayed on top of it. The self addressed stamped envelope to return it in was not icluded as promised. When I tried to take the blank form out of the envelope, it was stuck to the paper like glue and it tore. I filled it out anyhow and had to call again to get an address for mailing it back. Now its been 8 days since I mailed it and it has not been processed . I hope they keep the government shut down forever - who needs it.

If there was a zero rating available, I would select it. I signed up for medicare Part A & B and…read moresocial security (retirement) prior to my 65th birthday. I have yet to receive a SS check, and the amount of the monthly payment and the payment for Part B continues to change. I have called and documented my calls each time. I completed paperwork for an adjustment, mailed in November and still have not heard anything back from the office. I tried to set up a meeting for an in-person visit, but based on my responses to their questions, a in-person visit was deemed not necessary. I am a retired federal worker, and this office is a freakin joke. One representative told me that issued a penalty for 9 months because I did not sign up for Medicare. I told him, I just turned 65 two months ago, and you know I had 3 months before and 3 months after to sign up for Part B. How can you penalize someone who just turned 65. Oh, I have to talk to a supervisor. I have never seen incompetence at this level before in my life. Today, I spent an hour holding, then the phone clicked. It was 4 pm., so I guess the local branch closes at 4 pm. Freakin unbelievable the service you get these days.

J. Jones was very kind and extremely helpful in assisting me with clearing up an issue. The line…read morewas long and I could not seem to get an appointment online.B that's the reason for my four star instead of five star. Everyone that I dealt with was polite and I didn't Widdis any other issues.

The staff member who took my appointment today, April 20, 2026, was incredibly rude. I brought my…read moremother there as scheduled and waited for my number. I kept asking the attendant if anyone had called my number yet because I hadn't seen it. When my number finally appeared, I went in and was refused entry because she said she had called me twice but I hadn't come in. I tried to explain that I hadn't seen anyone call me and my number wasn't displayed on the screen. I waited for several hours, enduring the noise, and she still refused. I turned to the attendant and only received an apology. She then stated that it was best not to help me, even though I shouldn't have made a mistake. She was incredibly rude and unworthy of being a helper for American citizens in a workplace serving the United States. I am extremely disappointed...