The people at the Canby branch of Umpqua are fantastic. In a time of outsourced associates in…read moreother countries who don't really care or know you, Umpqua has gone the other way way, They have real people who are willing to listen to and help solve problems. I can't say enough good things about them. I wish I could give them more stars.

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

My son's debit card was recently compromised through a fraud scheme. Per Wells Fargo's Zero…read moreLiability Protection Fraud Policy we did notify Wells Fargo as soon as we became aware, which was within their 60 day policy grace period. However, Wells Fargo is taking the stance that these transactions are not fraud and are our responsibility. I'm sorry, but I 100% disagree with Wells Fargo and I'm starting to move my banking business to another banking institution that has better customer service. Also, I will be filing an FTC report against Wells Fargo as they are conducting fraud themselves by not following their advertised Zero Liability Protection Fraud Policy. I would highly recommend you consider a different bank and not use Wells Fargo.

I've had a business account here since 2017, with all necessary business documents provided at the…read moretime I opened the account (at a different branch). I recently made the Canby branch Manager aware of a 1099 reporting issue and was told how to fix it. Well that fixed it alright--turned it into not only a 1099 reporting issue but also a withholding issue. When I attempted to have it "fixed" again, the branch manager was not only unhelpful, she was flat out rude. Continuously talking over me and patronizing. No matter how many times I explained the situation (verified by a tax attorney), she insisted their "error" was not an error and even suggested that I did not provide proper documentation when I opened the account. Not the case. She treated me as if I was stupid and a liar. Great business practice. Her communication "style" was to be patronizing, to interrupt me, to talk louder than me, and to repeat the same inaccurate information over and over again in an attempt to either make it true or cover the company posterior.

Everything. Nothing was in order financially clearly, with expenses zeroing out in no regard. If I…read morewere managing chase bank, I wouldn't deny an excited young professional access to the money stored deep into Canby and Denny's infrastructure. All I most honestly wanted was a bank account from a corporation that supported me with my goals, and all I got was kicked out of the establishment in a professional outfit and demeanor. Josh

Avoid the online deposit feature at all costs! I had a…read moreincredibly frustrating experience with this bank's mobile app. I deposited two checks via the app; both images were captured and explicitly ACCEPTED by the system. While one check was available instantly, the other sat in my account without being credited to my balance. Unlike ATM deposits, where you typically get immediate access to at least a portion of a large check, I was given access to nothing. I called on Monday (the day my rent was due) and spoke with an unhelpful representative who told me it just needed one business day to process. Based on that assurance, I wrote my rent check. The deposit finally showed up on Tuesday, so I assumed everything was fine. However, on Friday, I received a notice that my rent check had bounced. It turns out the bank rejected the deposit later in the week, claiming the image was blurry, YET despite the app originally accepting it. Because of this, I was hit with a late fee from my landlord and had to pay an additional $10 for a cashier's check. The lack of consistency and poor customer service cost me time and money. I am not impressed and will not be using their digital services again.

I was not entirely thrilled when Chase acquired Washington Mutual, since WaMu was local and a known…read morequantity and I liked them. I was, mind, happier to see them acquired than see them fail. But I've been very pleased with this branch, both before the transition and since then. It's been a fine bank to work with, and the employees are not merely professional and courteous, but also friendly. I don't go into the bank often (mostly I use the ATM and auto-deposits), but when I need to I have been pleased with the service, quality, and how quickly they handle everything.

Good service| friendly tellers…read more Every time I stop by here, the tellers are friendly and helpful. I was unable to grab fresh crisp bills at my credit union in town so I came here. I was told to come by around 1pm anytime during the week because they have more staff on hand to open the safe then. If you're looking to get new bills for Lunar New Year, come here.

This is a true story. I lost my credit card, so I turned it off on the website, and gave the bank…read morecall to order a replacement card. Expedited delivery would take 2 days. Since we are traveling, I requested the card be delivered to my brother's home in Woodburn. As of today it still had not arrived. I called to follow up. Now get this: since the call center cannot call out (?!?!?), I was told I had to call Fed Ex directly. I did. Guess what? Because I am not the shipper, Fed Ex won't talk to me. The SHIPPER has to call to find out why the card wasn't delivered. When I called back, I was told the call center can't make outgoing calls!!!! So they can't (read:won't) make out going calls!!! I got all the way up to the executive level (I am not joking) and the executive told me that she had to open a ticket so ANOTHER department can look into this!!!!!! And they will take 10 days!!! So, instead of calling Fed Ex to find out what the problem is, Wells Fargo would rather have 6 different people "work" this problem rather than making a 2 minute call to find out what the problem is!!! No wonder Wells Fargo is losing money!!!

Came with concerns about my mailed debit card. Since mailbox break-in are common. Ugh…read moreDavid provided options & I opted for a new card & deactivation of the card in the mail. No fuss. Quick & Simple. Great experience. No more worries. Thanks David!

David, at the Wilsonville branch, was professional and helpful. He recognizes me and remembers my…read morename.

I am not sure why there is a rating of 2 other than it's been a couple of years. The OnPoint…read moreCommunity Credit Union Team at this location is AMAZING! Anytime, over the phone or in person I had a question they have taken the time to assist me. A few times it was over an hour per day and I went in 3 days in a row. Amazing team.

You can never talk to someone at the bank, every time I call in it's always an automated system, or…read moreit puts you through to the call center. Very frustrating not being able to talk to someone in the branch, especially when wanting to make an appointment with someone at the location desired.