The people at the Canby branch of Umpqua are fantastic. In a time of outsourced associates in…read moreother countries who don't really care or know you, Umpqua has gone the other way way, They have real people who are willing to listen to and help solve problems. I can't say enough good things about them. I wish I could give them more stars.

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

Horrible service, lots of people working there, all just pretend like nobody's waiting in line…read more Went there to cash a check....and now I remember why I dumped them years ago. They still suck.

I have had my personal and business accounts at this branch for over 20 years. I was exploring the…read moreleast expensive way to get money to an international vendor and was told the bank fee was $50. I explained to the manager, Jorge Martinez, who did the wire, that I was wiring the funds to save the $200 bank fee associated with using my card. I found out TOO LATE that the bank pads the conversion rate to make money...so my costs ended up more than twice what I was trying to avoid in the first place! Transparency definition at this bank seems to be "as long as the customer doesn't figure out, all is good!" It never even occurred to me that they would do something like this without disclosing it, but they did. They do SMILE while they take your money here, but they are snakes. If you are going to wire money, it will cost you more than you think! Extremely disappointed. Don't think they have the customer's best interest at heart.

Everything. Nothing was in order financially clearly, with expenses zeroing out in no regard. If I…read morewere managing chase bank, I wouldn't deny an excited young professional access to the money stored deep into Canby and Denny's infrastructure. All I most honestly wanted was a bank account from a corporation that supported me with my goals, and all I got was kicked out of the establishment in a professional outfit and demeanor. Josh

Avoid the online deposit feature at all costs! I had a…read moreincredibly frustrating experience with this bank's mobile app. I deposited two checks via the app; both images were captured and explicitly ACCEPTED by the system. While one check was available instantly, the other sat in my account without being credited to my balance. Unlike ATM deposits, where you typically get immediate access to at least a portion of a large check, I was given access to nothing. I called on Monday (the day my rent was due) and spoke with an unhelpful representative who told me it just needed one business day to process. Based on that assurance, I wrote my rent check. The deposit finally showed up on Tuesday, so I assumed everything was fine. However, on Friday, I received a notice that my rent check had bounced. It turns out the bank rejected the deposit later in the week, claiming the image was blurry, YET despite the app originally accepting it. Because of this, I was hit with a late fee from my landlord and had to pay an additional $10 for a cashier's check. The lack of consistency and poor customer service cost me time and money. I am not impressed and will not be using their digital services again.

I was not entirely thrilled when Chase acquired Washington Mutual, since WaMu was local and a known…read morequantity and I liked them. I was, mind, happier to see them acquired than see them fail. But I've been very pleased with this branch, both before the transition and since then. It's been a fine bank to work with, and the employees are not merely professional and courteous, but also friendly. I don't go into the bank often (mostly I use the ATM and auto-deposits), but when I need to I have been pleased with the service, quality, and how quickly they handle everything.

Good service| friendly tellers…read more Every time I stop by here, the tellers are friendly and helpful. I was unable to grab fresh crisp bills at my credit union in town so I came here. I was told to come by around 1pm anytime during the week because they have more staff on hand to open the safe then. If you're looking to get new bills for Lunar New Year, come here.

This bank is amazing!!! Wells Fargo always takes care of you. When you walk in you are greeted by…read moreall the friendliest staff. Val R. initially took care of me and helped me. Then, the banker Sonya B. took over. I had issues with fraud on my account, so of course I was concerned and worried. They calmed me down and did everything I needed. Wells Fargo always has incredible customer service, but here they are above and beyond. Thank you so much Val and Sonya for all your help! I would recommend Wells Fargo for any of your banking needs. When it comes to your money you need a bank that has your best interest!

David Marston has guided me through the process of POA with fantastic expertise, saving me hours of…read morework. He truly offers great customer service in a compassionate manner.

Working with the entire First Tech team was a wonderful experience. Dieh was my main contact and…read moreshe was extremely pleasant, professional and helpful. My transaction was quick and organized and further confirmed our decision that we've chosen the right financial partner.

I am not sure why there is a rating of 2 other than it's been a couple of years. The OnPoint…read moreCommunity Credit Union Team at this location is AMAZING! Anytime, over the phone or in person I had a question they have taken the time to assist me. A few times it was over an hour per day and I went in 3 days in a row. Amazing team.

You can never talk to someone at the bank, every time I call in it's always an automated system, or…read moreit puts you through to the call center. Very frustrating not being able to talk to someone in the branch, especially when wanting to make an appointment with someone at the location desired.