This bank doesn't know how to order you a new card with new numbers, from the bank only how to…read moreorder you the same exact card with the same numbers !!! That's crazy. key banks a pretty useless bank as this easily could be changed, because the people inputing the problem, understand the problem, like normal customers!! if they were an executive could just solve it, it's kinda corporate key banks fault, but bottom of the line if I can't go in ask for a new card, and get one in that same week it's 1980 bank at best and even when I got my card with the same numbers on it they couldn't figure out how to get me a new card with new numbers!! So apparently it's always been a problem and if you call key bank to dispute a transaction they shut your card down, not a bank that uses AI or intelligence know to humans across platforms, also every person that you call into that shuts your card down is Indian which isn't fun, then they act like they are not as smart as someone that could just solve the single transaction dispute, Won't work with key bank you lost a customer that easily could've solved every problem key bank has but no one at key bank is even allowed to solve it either, I even asked if you could make me an account with 2,000 and order a card to that but they didn't know how to do that either, then I would just close the account then move the money, these people are slow at progression holding normal consumers bank

This has been our "hometown bank" for 25 years and I can honestly say that they have been great to…read morework with, even through several different incarnations of staff. When there has been a problem, they've fixed it, with a flexibility you might not expect from a national bank, and a readiness to help find solutions that are in the best interests of the customer.

I wanted to move from a big bank chain into something local. I've been impressed with the customer…read moreservice and financial options. Everything I had at my old bank I can access here without the phone tree customer service feel. Glad I made the switch.

When my family opened an account for a Trust, Homestreet documented an individual as a Trustee and…read moregave them full access to all funds even though the individual was NOT a Trustee. This is illegal. Our attorney caught this error, created documents asking the bank to correct the account and requested that we physically go in. So we did, but the Branch Manager, Jacob Pilling, refused to do so, even though the legal trustee was present, and Homestreet had a copy of the Trust, which showed the individual was NOT a Trustee. Jacob required us to create a document to release the "so called" Trustee. Our attorney was appalled at the request, yet executed this. After over two frustrating hours of dealing with Jacob, and unnecessary legal fees, the account was corrected. My elderly 89 year old father was exhausted from the confrontation. The Branch Manager, Jacob Pilling never apologized or thanked us for our business. In fact, he left without so much as a word before we even finished signing all documents. A few days later we withdrew all funds and closed the account. We could not trust Homestreet with our funds and did not want to contend with such rude treatment.

Richard was amazing! I truly appreciated his help and assistance today. I look forward to future…read moreservice.

Yes, I am giving this Wells Fargo Branch 5-stars. No, I don't work there nor am I related to…read moreanyone who does... I never thought I'd Yelp a bank branch, nor did I ever think I'd give a bank branch 5-stars. The Teller Crew at this bank is the best I have ever experienced at any bank. In the past, at other banks/branches, finding "the good teller" was a hit or miss experience. The four or five tellers I have frequented at this location are all deserving of a 5-star rating. All seem genuinely friendly and all make me feel like a valued customer. Not once did I ever catch any of them seemly to be having a "bad day". As for the personal bankers, I have only interacted with two at this branch. The first, who I do not see anymore, I'd give 3-stars. She was courteous, pleasant, and provided the service I needed. She met my expectations. The other, who I have interacted with on two occasions I'd give 4 or 5 stars. She provided the services I required, however she went beyond the call to remedy an issue I had which the 1-800 phone support failed to correct over a two month period and several phone calls. She found this problem on her own without me even asking her to look into it. That was a "wow!" I was a bit hesitant to bank with Wells Fargo, but if this branch is any indication of how Wells Fargo operates, I am literally putting my money where my mouth is...

This bank is hidden in a shopping center between a bakery and a credit union. Overall the customer…read moreservice here is great. They are pretty low traffic so they remember their regular customers and are always nice. I was put off by one of the personal bankers when I wanted a 2nd checking account. There was a choice between Free and College and I chose the Free option because I was not in school at that point. She selected college and I stopped and corrected her and told her I wasn't in college. She said we could open that account anyway and just "forego the usual required documents because she would just check the box stating she'd seen my proof of enrollment" Granted that probably wasn't breaking any federal laws, but it makes me uneasy when someone wants to bend the rules to open an account, especially since I was already opening one anyway. And I'm annoyed they moved their ATM to the drive thru only kind. If I want to deposit on a weekend I have to pick a time it's not likely to be busy and constantly step back to ensure any cars attempting to pull up see me. I obviously try not to have to do this, but the occasional "I need cash now, no one takes credit/checks" emergency does pop up

Opened my first savings account with this bank. Opened an IRA here before I went to college. Closed…read moreit out about twenty years later. Missed the CD renewal by a couple of weeks. They charged me 1% of the balance in fees after paying me fractions of a percent in interest for years.

I appreciate Monica for her patient help in closing out an old account of my parents' trust.read more

Love everyone at this location, Heather has been there for many years now and we absolutely love…read moreher she's always helpful and makes our visit very pleasant. Everyone is great there, and just love dealing with a smaller bank where they know you on a more personal level.

Heather Ryan is the best at Banner Bank. I've never seen superior customer service like Heather…read morehas. She knows everyone's name and treats you like her best friend. Love her.