I have been with Wells Fargo since my daughter was killed in a horrific accident 13 years ago. A…read morefriend opened this account as a fundraiser for her then 15 month old (now 14) Son. My Grandson. I have had numerous issues and complaints with Wells Fargo over the years. I have spoken to literally hundreds of their employees, many of which have promised solutions. BUT! There have never been solutions only for me to call back to research my original call to be told their is no record of the call. Then I give the person the exact same information and the same thing happens again. This is this HUGE CORPORATIONS MODUS OPERANDI‼For DECADES! Recently there was a mistake to my account where I received over 20 calls from the "corporate" office! They must have several thousand corporate offices! Another way to placate the customers! The guy Jack I spoke to all of those times became frustrated and asked me if I wanted him to research the problem?!?!? TA THINK I MIGHT WANT THE PROBLEM RESEARCHED AFTER 30 calls/interactions⁉I said yes! I drove to the grocery store 30 minutes to use my debit card, tried to pay and it was declined! Possibly because Jack in Missouri didn't like me⁉I went outside called WF who was able to remove the block on my card so I hooks purchase the items for my Grandson who was I'll! I mentioned the issue and Wells Fargo snd 4 people in my line and two others all stated shaking their heads And saying don't EVEN GET ME STARTED ON HOW AWFUL WELLS FARGO US‼‼‼‼I live in Hawai'i ‼There are no Wells Fargo's here! Those people were tourists who had experienced multiple problems with WF as I have! WF DOESN'T CARE‼They were fined for their role in the mortgage cris by the government! NOTHING CHANGED‼Simply another HUGE CORRUPT CORPORATION ‼‼‼‼

Would give zero stars if I could I have an auto loan through here and came in to make a payment as…read morewell as open a new checking saving and they were so rude I decided against it while I was there. I was waiting in line and someone asked me what I was there for, I responded auto payment and he said urg I wish you people would just make a phone call instead of coming in. What is you people exactly??? They reluctantly processed my auto payment then said I was on my own when I asked for help updating my address. Hope this review makes it to somewhere corporate customer service here is embarrassing and so lazy.

Safe deposit boxes are dying out, so I was super glad I got grandfathered in just in time to get a…read moresafe deposit boxes on this branch, and I was told that I would be able to continue renting it for as long as the branch was open. Because of that, I tolerated all kinds junk fees, hassles, and nonsense, all because I was so glad to have the safe deposit box. Well guess what? After just a couple of years, they told me that they are just stealing back all the safe deposit boxes anyway. If I had known they were going to do that, I never would have paid all those junk fees to stay with Chase, plus I never even got a prorated refund for the rent I had already put toward the box. This is a brazen scam, and I will be submitting it to a class action law firm.

As an octogenarian I have dealt with many businesses and, accordingly, I have seen some awesome…read morecompanies and, conversely, some incredibly inept ones. Chase bank in general and KC in particular now has the undisputed bottom of the list. No one, absolutely no one, either on-line or in store could help me with a problem I was having with auto pay. Been to the store twice and called CS multiple times. Not only did they not have any idea how to help me but friendliness was not in their vocabulary. Unfortunately I cannot go anywhere else because it is tied in with my Subaru Lease Agreement. Since I also have a Chase credit card on auto-pay, they would not allow me to use the same bank account for both. I only have one bank account. Ridiculous.

Giselle is an incredible business account manager, who clearly leads by example. She is…read moreknowledgeable, approachable, and truly cares about providing excellent service to every member. Her leadership is reflected in the positive, welcoming atmosphere throughout the branch. Wylie and Clara are equally amazing. They are always friendly, patient, and efficient, taking the time to answer questions and ensure every transaction is handled accurately. They consistently go above and beyond to make members feel valued and appreciated.

I opened a Unitus account a little less than a year ago hoping to get away from big banks and…read moresupport something local. Unfortunately, I regret that decision. From the start, I've had nothing but issues with their fraud protection system. Every time I tried adding my debit card to Apple Wallet, my account froze and triggered a fraud alert. Then, after making a small purchase (under $6!) at a supermarket I visit all the time, the same thing happened again. Of course, these alerts always seemed to hit on weekends -- leaving me without access to my money until Monday. When I finally reached customer service, they offered no real help. I was told there was nothing they could do and that "Apple or the market" was causing the alerts -- which makes no sense, since I've never had this issue with any other bank. More recently, my direct deposit didn't post on the scheduled day. I went into the branch to let them know and asked that any overdraft fees be reversed since the deposit would arrive the next business day. Instead of helping, the assistant manager, Kay Birgul, was dismissive and rude. Her exact words were, "If you have more items that hit before your deposit, your employer will have to cover them." I've never requested a fee reversal before and didn't appreciate being treated like an inconvenience. To be fair, other staff at that branch have been kind and helpful in the past -- but this experience was enough to push me to close my account. I'm moving out of state soon anyway and will be switching to another bank. I'm sure there are plenty of local options with better customer service and fewer technical issues.

Rachel at king city Bank of America is knowledgeable friendly efficient and has amazing customer…read moreservice skills. I walked right up and no wait time. She helped me set up Apple Pay and she listened and was emphatic when she learned my card was compromised. She makes lemonade out of lemons. Keep her and give her a raise! She's amazing! A gem! Thank you Rachel

I want to give a shout out to Kyle. As a black business owner I cash checks at multiple banks I do…read morenot have an account at. This check was only $460 but you would be surprised with the hoops I have to jump thru sometimes. Kyle took my check my two forms of ID and ask me how I wanted my bills back the same way I see so many other people treated that don't look like me. Thank you Kyle.

Ever since they took over Advantis CU their service has been terrible. It takes over 30 minutes to…read moreget a live person on the phone to answer simple questions! Look elsewhere for a financial institution! Their app is worse than any other bank, and for simple transactions like opening a CD you have to get a live person on the phone! Unfortunately it takes a lot of effort to move all my transactions to a different institute, but I have no choice!

Bought out by a worse credit union. The difference in customer service is like night and day.read more

Djinn Smith!!! Amazing! Outstanding! So knowledgeable and very very helpful and patient! But…read moreotherwise

My mortgage was sold three times in the past 9 months. Yep. WTF? To complicate matters, I never…read morereceived notification so ended up two months behind. After spending a few hours on the phone with the Reo's who answer the toll free number, I was unsuccessful in creating an account, paying the balance and setting up auto pay without success. I had no choice but to venture downtown and visit the brick and mortar bank. Admittedly I was quite annoyed when I arrived. A bit snarky, I reminded the teller, Ashley, that it is 2022 and there is technology that enables users to handle all of this online. With every account I have, even the teeny tiniest, I can set up auto pay online. Since I called prior to driving there, I knew to bring a voided check for the auto pay but they had forgotten to tell me I needed an actual check to pay the two month balance.. This meant the auto pay could not be set up since the account first had to be current. Aaaaaagggghhhh WAFD is located in the heart of downtown and parking isn't easy and I was not happy about having to go home, get a check and come back again. Ashley said she could accept a photo of the check for payment and I could email it to her so I wouldn't have to physically come back to the bank. Thank you, Ashley! As soon as I got home I wrote the check, snapped a pic and sent it to Ashley. She set up an account, paid off the balance, and established autopay. Ashley was definitely the bright spot in this process! From the outside the bank looks closed because the windows are boarded up. Understandable as they are in the heart of the city where the violence and destruction occurred for 9 months. But they are open! You have to be buzzed in, which I don't mind as they are keeping me and their staff safe. And the ATM is outside but in full view of the teller which again equals safety. Thanks, Ashley, for the great customer service! For now I am all set. Keeping my fingers crossed that the mortgage does not get sold agaIn.

Excellent customer service! Every time I come in they stand up and say hello. They do their best…read moreto make sure my needs are always met. They are professional yet laid back and welcoming.

Horrible customer service. Went in with a deposit. Lucas was attempting to assist. Would not give…read moreme a printed receipt. Was very interested in telling me what he could not do for me. I had to make a phone call while waiting, he even tried to interrupt my call. I had to verbally ask him not to interrupt my call. He then laughed at me from the other side of the counter. This place in an absolute disaster. Go elsewhere if you are looking to interact with serious business people. You all have been warned...

New branch and excellent customer service to address our walk-in request. The branch is…read moreconveniently located in a newly built section of the Cedar Hills shopping center. Even better, the branch is right on Cedar Hills Blvd.