I don't know who I was talking on the phone with just now, but that was some of the best customer…read moreservice I have received in a long time. Upbeat attitude to the point and they got the job done and explained it very well.

DO NOT BANK WITH CHASE!!!!…read more I was a customer for 7 years then they suddenly cancelled my three accounts and credit card without notice or without giving me a reason. I have never been delinquent, late, or even had any fees. My balances have always been several thousand more than the minimum required. They gave me 10 days to find a new bank and transfer all of my transactions! I have never heard of this happening then Google searched and sure enough, Chase is known for doing this!

Wow Chase bank and Amanda at the Turfway/Houston Rd location. Way to make me feel like you would…read morerather me go to another branch and not deal with me. Poor customer service. Shame on you!

I opened my first Chase account at this location and my banker was pretty great. I needed to close…read moreout my old Bank of America account and transfer everything to Chase. My banker was great and I had a seamless transition from my old bank to my new one. There's a drive-thru ATM and a number of bankers who work here. It's a bank... what else is there to say?

I found myself in quite a dilemma recently. Left my wallet at home & didn't have my debit card, a…read morecredit card or my DL. Stopped at Kremer's market to pick up a few things & discovered my situation. The cashier said she would hold my purchases while I went to secure cash. Don't know what I was thinking...the only credit card I had was a BP card & they wouldn't give cash back on a purchase. Long story not so short...pulled into my bank's branch and explained the situation. The Customer Service Rep politely asked how much cash I needed (only $20) and said he could look up my acct. by other means and help me. With my ss# and signature, I got my cash and went back to pick up my dinner items. Don't know why there are so many negative comments that float around about Fifth Third. I've never received anything but outstanding, pleasant service at each branch I've visited!

This branch specifically always goes above and beyond to ensure I get what I need. I am a student…read morestill and when I still had automatic payments come out of my account it would occasionally overdraft , well without a student account you would a acquire a fee for this. The banker I constantly work with , Todd , went above and beyond to fix this for me and ensure it wouldn't happen again. The times my card had fraudulent charges I called Todd, he fixed it right away! Went out of the country, called Todd , he put alerts on my card right away. Lost a few cards to stolen wallets, Todd had a new card in my hand in less than a week. We're on a first name basis now with how often I have questions about the way an account, a card or a service works. Truly amazing tellers here , always willing to put in the work to get to your desired outcome !

Stay away from these people. They will drag you down a rabbit hole and waste your time. After…read moremany weeks of me providing them with documentation for a loan I gave up on them. Go to Heritage Bank. They welcomed me with open arms and approved my loan expeditiously. Heritage Bank is a local business with roots in our community, so they take a personal approach to lending!

This is the most friendly bank that I've had the pleasure of doing business with. The staff is…read morealways very welcoming and helpful. Easy to reach, and great communication when there's an issue. Brittney Lute is very knowledgeable in her field, and if she doesn't have the answers, someone else always will. I highly recommend switching to this bank!

When we joined Huntington we were excited about the 24 hour grace period (not that we make a habit…read moreof overdrawing our account!). However, we later find out that this is only offered when the overdrawn amount is under $4.99. We have direct deposit paid every 2 weeks and overdrew our account the day before our direct deposit was to be deposited and they charged us multiple fees! Don't believe them when they say they have 24 hour grace!!

Do not use for a mortgage. Found hidden fees and they called it a mistake. Waste of time.read more

Good fees & rates. Information tech is from the punchcard era. Website and app is primitive to…read moresay the least

Opened new account. Quick, easy and professional experience. They even followed up a few days later…read moreto see if I needed anything.