Don't come here. Was on line over 20 mins before closing by the time I got to the counter they closed in 3 minutes so the staff wouldn't help me. I was on line 20 minutes before the damn bank closed. We should've been helped regardless. Don't know if it was because of race... they seemed to have helped everyone else but told my daughter I I could could basically help myself & we needed to leave. F this bank find somewhere better. The ppl here clearly have a hard time doing their jobs. read more

Great customer service, always plenty of tellers & bankers on site ready to help. Privacy is given when doing unique transactions.

I have been with US bank for years and never had issues. Once I moved to Vegas and started coming to this branch it has been nothing but extreme wait times. Every week I come in and another client is upset with the employees because of poor customer service. I have noticed the employees have been nice to me which is the only reason I'm giving the two stars. I plan on closing my bank account here because there should be no reason for my family to wait 40 minutes to withdraw cash because the atm is down. My husband has been wanting to close his account due to the same issues. They should hire more or train the current employees to work faster. I have worked at two banks and there is no reason people should be lined up out the door like this. Very sad. read more

Waiting in line is the new normal, not the fault of the bank... kudos to Omar and Brittani at this branch.

If I could give negative stars I would. Man fuck u.s bank It's filled with all kinds of hidden fees and bullshit Just another big bank making millions off of people who have nothing in their account. I accumulated 136$ in over draft fees in 8 days from a monthly maintenance fee (that's never on the same fucking day) Sorry I didn't have steady work for the week and had to pay bills. Now I can't make this months. Closing my account and going to CHASE bank. They are way better. FUCK US BANK Take your business else where, not us bank. read more

I've been with US BANK for over 20 years. This particular bank IS THE WORST!!! I was doing errands and don't usually bank at this branch. As I filled out my withdrawal slip and found this young lady with no customer, I proceeded to tell her what transactions I needed. Just as I stepped towards her, she and the other teller (young black male) were flirting and such that I think I surprised her. I asked specifically that the funds needed was to be deducted from my CHECKING ACCOUNT. I get home and noticed drastic amounts changed from my checking! (From the balance slip she gave me)...I PANICKED!!! (With all the problems with Equifax, peoples accounts getting hacked) So immediately went on line to double check. Well, little Ms Flirty took the money out of my SAVINGS ACCOUNT!!! I called the branch manager....and, she tried to cover up for her employee's mistake. Rather than ensuring us maybe lack of professionalism and/or training. WARNING: do not bank with this branch!!!!! read more

Brielle was extremely rude! I brought a check for cash and she needed all my private information and when I asked why it's a check made to CASH she was extremely rude maybe she needs a training 101 and I was charades to cash the check even tho we have a company account we still had to pay a fee. US Bank should be out of business they are worthless and they can't wire and if they do it takes 2 weeks to receive a wire. When I have to deal with people like Brielle is even worse because of her lack of professionalism and her entitlement of she is right! Disgusting and all US Banks should be shut down. read more

Don't know what the haters are thinking, but maybe they are just impatient people. You know, the kind who speed, tailgate, cut you off, cause accidents, and kill people. The one hater seems racist because there is no other reason to point out the looks of another patron except for bigotry and/or racism. This branch has good people working there. They are helpful and professional. If they make a mistake, which anyone can do, it's fixable. Sometimes they have to put up with you bigots, racists, political rabble rousers, and yes, flirters too, while just trying to do their jobs. Relax folks! read more

. I love this location out of all of the u.s. bank locations that I have frequented. I'm always greeted by friendly bankers. no matter what time of day I come here the wait is never very long. I like free standing US Bank locations over the in-store locations. read more

I'm giving overall review of this bank to be 4 could have given it a 5 but being since had experienced couple of times what US Bank have done to my account draft payments was forced to open another account then didn't realize where this draft payment was going to the wrong account which would bounce back to merchant resulting in nonpayment. Omar helped me to get this going with account clarification. He's pretty super about getting back to his customers but the US Bank closest to me, located on 10506 S Eastern Ave, Henderson, NV, are not good like him. What does that tell you about services done to us from one location bank to another? read more

This location is extremely close to understaffed, at least the act like they are. Every time I come in to this location the line is through the door and it's always 25 minutes to get checked by a teller. The only reason they have a 3 star is because when you finally reach the teller they are very kind employees and always are very helpful. The cost of kindness and time of wait for said help is a little over bearing and worth stopping else where to do your banking needs. read more

This review is for the US bank NOT inside the Smith's (but shares a parking lot). 4550 address is NOT the one inside the Smith's. 4600 is the address for the one inside the Smith's. Anyway, I've been coming here for well over 4 years now as my main US bank branch. I've seen many employees come and go. I not once have ever been met with rudeness or any attitude. The customer service here is always excellent. They even went as far as to tell me where I could go to get a cheaper money order (when I asked for one at the bank). They care about their customers here, and it shows! I first came here because I was taking advantage of the free student checking, but my spouse (who is military) was given a great checking account with no fees for his service, so we use that one as well. Highly recommend if you are a student or in the military. read more

Stopped in for some money while on vacation...I love U.S. Bank and have been a customer for many years...usually get very good service and this location was no exception...was a very quick but pleasant visit... read more

This US Bank location is inside the Smith's Grocery. We first started coming here just every now and then to hit up the ATM after grocery shopping. We then had to take care of some bigger business that required assistance and we were very glad we came to this location. We had actually submitted paperwork at the Green Valley location (in the same parking lot) as we thought the grocery branch couldn't do what we needed. We had lukewarm service at the stand-alone branch and prefer to go into the store branch. The ladies that work there are very friendly and professional. We have never had any issues with customer service or accounts. I recently had my wallet stolen and had to change everything over. First thing I did was call this branch to take care of my needs. Kristen is the one who answered my call and took care of all of my acocunts. I then had to go to the bank to sign some paperwork, which she did not delay on at all. I also got a follow up call from her once she was able to process some other paperwork and get some clarificaitons. This branch is definitely our location of choice whenever we need something more than an ATM can offer. read more

I recently had one of the best banking experiences I've ever had at this branch. My tellers name was Maria and she was very helpful with the problems I was having on my account, everyone at this branch is really friendly and I was even offered cookies and water on my way out. I'm really happy with the customer service here, will definitely be back. read more

zero stars is what this branch deserves. US bank was not my choice to open a blocked account for my 11 year old son. An appointment was made to handle such a task with the "Manager" . But upon my appointment arrival, i was sent to an individual that it was clear she had never opened such an account type and had no idea what to do.. she had to connect her lap top to someone else within the bank to guide her. This person made several mistakes.. I tried talking to the "manager" by telling her that my appointment was with her, but this person was so rude, arrogant, condescending and conceited, and she had the gull to tell me " I'm busy, " when it was clearly she was just walking around. I said to this person, " your employee has no idea what she's doing, please help me" then she callously replied " I'm sorry, if you don't like it, go to another bank" I would have but unfortunately, the attorney whom we had hired wrote US bank on the CT order and on my sons settlement check. And sure enough. This person had to call me the next day because she forgot to give me the required "signature card" to sign the day before.. The arrogance and ineptness of these people, is appalling.. and to think that my poor son is stuck with these bastards for the next 6 years. read more

I rarely write scathing reviews, but I felt compelled due to the shear lack of competency at this branch. The tellers have absolutely no sense of urgency and the customer service is wholly unimpressive. The simple task of transferring $100 dollars from my savings to my checking seemed insurmountable to the woman teller who "helped" me. The friendly greeting by the banker as I walked through the door hardly quelled my anger, as I felt like blowing up at the sloth-like movements of the tellers. I won't be returning to this branch to say the least. read more

This bank deserves 0 stars for customer service. They think they are doing you a favor to keep your money. I mad a simple request that I had made several times and today they treated me like a criminal denying the simple request. I then complained to the manager who said the teller should have honored the request but then did nothing to take care of the error. This branch and the 2 people I dealt with are horrible at their jobs and should find other employment like on Saturn or Jupiter where no one lives. Then they can just be horrible to each other. This branch makes B of A and Wells a wonderful alternative. See you later hope to never see this branch again and I will be finding a new bank asap. read more

Terrible bank. Wish I had read the reviews before opening an account at this bank. The management Jesse and Miguel tell you different things. And Jesse is just plain rude. It amazes me that people who work with the public have zero customer service skills. But after reading the reviews online I'm shocked they are still in business. read more

This is the best branch ever! Aubrey has the best customer service! She is a teller at the bank and always takes care of all my account needs! Joe is the loan officer! He was amazing to work with answered all mine and my husbands questions and was very easy to work with! Tiffany runs this branch very well! read more

Us Bank is awesome! I used to use Wells Fargo and was unhappy with all their stupid fees and with how they used to hold back the availability of funds. Since I've made the switch to US Bank I've been much happier. No B.S. fees and the tellers are way friendlier and way more helpful. I highly recommend US Bank, especially the one on E Sunset Rd or the one by Windmill & Eastern. read more

My wife and I just recently switched our banking services to US Bank. The process of opening our new account was quick and easy. We had the pleasure of working with Tiffany and Leah today. They were both super nice! This location will be our main branch and we look forward to doing business with you guys. Thank you! read more

I recently had a Great experience with the Manager of this branch of USBANK. Her name is Brielle Brownlee and she gave me superior service way over and above the norm. I am in Atlanta and the bank has no branches in the area I am currently located. We accomplished everything over the phone and I truly appreciate her professionalism . Great Job!!! Gordon B. read more

This is for the bank in the parking lot --NOT the Smith's. I have been a customer for 7 years and always found the employees to be extra friendly and efficient . My favorite employee is Deondre Templeton -- He always helps me in special ways . I recently took a vacation to the Caribbean and he helped me to sort my cash into special denominations with clips so it was easier to use . He wins my award for friendliest teller at either one of my banks, and he is always a real pleasure to deal with . !! read more

Damn Mayra Cortez really helped me out! So great at customer service! Glad everything got taken care of! I highly recommend to everyone in the Henderson area!! read more

I'm giving this location 5 stars because of Miguel! He was very friendly, patient and helpful. I had some problems with my account and he helped solve them. I went in with a lot of questions and he answered every one. I hope he's there the next time I go. read more