I had a horrendous experience trying to open a business account with Tamra…read more What should have been simple turned into over a week of delays, poor communication, and constant back-and-forth due to "approvals" and unavailable managers. Responses were slow and inconsistent. When I was finally told to come in, my request to schedule a specific time was ignored until 10 minutes before. Then I was told--only after arriving--that I needed $105 to fund the account, which was never disclosed beforehand. The only option suggested could trigger a cash advance fee. After being left sitting for 15 minutes while she "checked with a manager," I walked out. Disorganized, inefficient, and a complete waste of time. I'll be taking my business elsewhere.

This is one of the credit unions I currently bank with, and I'll be honest -- my experiences at…read morethis particular location have been a little hit or miss. Nothing terrible, just depending on the day and timing. Let's talk parking first. Whew. It can definitely be a challenge. The branch is located in the La Mesa Spring Valley Plaza, which is shared with several busy businesses like Round Table Pizza, Albert's Mexican Food, Vons, Sports Clips, and even an Asian buffet among others. Because of that, you may find yourself circling the lot a few times waiting for someone to pull out. If you're coming during peak hours, just prepare for that. I usually stop by when I'm already in the area running errands and just need to get in and out. For quick transactions, deposits, or basic banking needs, it works perfectly. Now let me say this -- the staff here are super sweet and very friendly. They really do try to take care of customers in a prompt and professional manner. I've never had to handle any major financial matters here, but for everyday banking needs, they've been solid. They also have an ATM outside and a drive-through option, which is convenient if you don't feel like going inside or you're short on time. Overall, California Coast Credit Union is a great credit union with multiple locations throughout San Diego County, plus access to shared branch locations in certain areas. That flexibility is a big win for me because I can bank pretty much anywhere I am in the city. If you're on the fence about joining California Coast, don't be. If you're looking to establish checking, savings, or just want a reliable credit union with accessibility around town, they're definitely worth giving a try. I don't think you'll be disappointed.

The manager at this branch has been amazing. She puts the personal touch towards her customers and…read morehandles every situation with complete professionalism. Please give kudos to. Rola Ajjour.

Awesome customer service from Johnny ray Rangel.He helped my husband and I decide the best account…read moreto suit our needs and explained with great detail what each account covered Hes AMAZING Thank you Johnny

This location has been exceeding my expectations for the past 3 years now. About 5 years ago I had…read morea shabby experience. Then, 3 years ago it was great. Now, they have been consistently great at customer on my visits. The security guard is friendly and opens the door for customers if he is outside, and this is nice. The line was super short when I arrived at approximately 2 or 3p on a Monday afternoon. I appreciated that the customers being taken care of at the teller windows were all smiling and happy when they walked away from being helped. The teller that I had was Audrianna. She was very customer service oriented and her appearance was very professional. I compliment her on her beautiful nails. She took care of my transactions with ease and also with a smile. I appreciate her professionalism and great customer service. Employees like Audrianna are exactly what businesses need representing them with customers. Thanks!!

Sdccu online banking not user friendly, I can't do anything. Won't let me log in to connect to add…read moreit on my ROTH IRA. It's so hard to navigate on the app just to send a voided check to my employer or even order checks! I have to go through everything one by one to try to find what I'm looking for. i have to message all the time just to figure out how to connect this bank to literally anything. Can't even use zelle. This bank sucks so bad. I'd rather transfer to a different bank. Complete waste of time looking trying to do anything with this bank. Not recommended 00000000/10 The only good thing about this bank is the employees inside are nice. online banking however )

This has got to be the worst chase bank I've ever been to. They have two drive-through's, but there…read morewere two people in line at each. It took me over 10 minutes just to get cash out. I definitely won't be returning to this location.

I'm satisfied with Chase in general, but I try to avoid this branch. Poor location and poor…read morecustomer service. Just go to Bonita or Rancho San Diego instead.

WORST BANK EVER !!!! Only giving them one star because they won't allow me to give a zero star…read moreATM stole my money twice, I called and they suspected me of fraud.... Don't ever bank here honestly they don't help you. They don't respect you as a customer. They will withhold your money and not have a care in the world if you miss bills and don't pay for your late fees or anything.. they are absolutely useless and empathetic. They honestly need to do better as a company.

To start off I wanted to thank Nestor for his patience with my father and assisting him in opening…read morea savings account. My father is going through old aging and other health issues so encountering someone like Nestor made us all appreciate this branch specifically. Bilingual relationship bankers like him are the foundation to the branch and establish trust between the banks and their clients. His exceptional customer service skills deserves more recognition!

Absolutely unacceptable. The employee who helped my Spanish-speaking parents was rude,…read morecondescending, and openly disrespectful. Instead of treating them with basic decency, she belittled them and made them feel uncomfortable because of a language barrier. It came across as discriminatory and completely unprofessional. If you can't treat all customers with respect, you shouldn't be working in customer service. Navy Federal should be ashamed to allow this kind of behavior.

Imperial Ave. I've been a NFCU member since 1990. This NFCU location opens Mon-Fri 0800 to 1600…read more Sat 0900 to 1400. Sun Closed. I like the new look. Freshly renovated. All the staff are professional & friendly. Special mention to "YAZ" for her Outstanding customer service. Good vibes & made me feel like a VIP. I will continue to refer my friends & family to NFCU. Thank you! Salute.

This Chase Bank location is close to my home in the Lemon Grove neighborhood…read more I have been a member of Chase Bank for 3 years now . I have driven over to this bank a few times when I have received business checks that I wanted to either deposit or withdraw from my bank account. Usually when I walk into their double doors I always see the security guard is watching me and all of their customers for any suspicious activity. But I do feel safe when I am inside this Chase Bank Branch . Their bank tellers like Jason usually is very professional and helpful when I have a few questions about their bank policies. This Chase Bank has an air conditioning system and it feels good in this hot weather conditions. Also their customer service representatives are very helpful and knowledgeable. This is a good place to receive professional advice and friendly service.

8 employees standing around with one teller waiting for 15 minutes and not able to get serviceread more

This is still my favorite little branch of US Bank. I've only encountered a crowd here a few times…read morebut even with a few folks ahead of me, it tends to move really quickly. The staff has been virtually the exact same since I started going here and they're very good about remembering faces, at least mine, which makes me feel appreciated as a customer. Being inside of Vons makes this US Bank location extremely convenient for me when knocking out some quick shopping and getting my bank biz done in one swift motion.

My debit card is not working and there is ABSOLUTELY NO WAY TO RESOLVE IT. The website and app…read moretell me to call a number where I get put on hold for 30 minutes before getting disconnected. There is no other information ANYWHERE on how to resolve this problem. Circles, circles, circles. DO NOT try to do business with USBank.

Wells Fargo is the worst bank. I had to walk all the way over there just to get a code. I had to…read morewaste 5 hours of my time on Wells Fargo problems and 2 more hours the next day. They didn't let me add to Apple Pay and made me wait. They lied about the status of my brokerage account. They closed my brokerage account for no reason. I have always lived in the united states and my record is clean. They actually think I like getting tortured by them. I don't. I should get paid for the 7 hours of work I put into Wells Fargo problems.

I went to this bank location on 10/12/24 and didn't have the best experience. When she approached…read moreus, she didn't even say good morning nor introduced herself, she asked if we had the documents of my child. I was inquiring about financial account options for baby/minors and she was not knowledgeable about the plans available. I was asking questions and many of her responses was that she didn't know. There needs to be further training on the services offered and better customer service.

I think all Chase branches in Southern California have friendly staff and efficient service but…read moreChase in Bonita has got to be THE top tier of them all. FIVE star service....consistently, all smiles, caring, polite, professionals and extra efficient. Unless there's a complicated transaction, I am usually in and out of Chase in no time. Love it! Here's an example of an efficient staff. I was the only one in line, one teller and then one customer had lined up after me. Out of nowhere, staff that greeted me earlier, walked over to the counter (teller side), and began to offer his assistance. Now that's service, with a smile. I believe if there's a good leader, the rest will follow Keep up the great work, yall

Staff is always great and welcoming. Laurine was awesome, she helped me resolve an issue with my…read moreaccount that the online service could not fix for a whole month, she did it in less than 20 minutes.