NEVER ENOUGH TELLERS AT THE WINDOWS!! Always a 15 min wait! To get a cashiers ck or other tasks not…read moreable to do at the atm machine! Seriously, B of A! Spend the extra money to pay another teller! This never happens at Wells fargo on Milpas street. The nice young man , Michael Guiterrez who works at the Merrill Lynch desk inside was kind enough to assit me faxing something to my B of A morgtage broker for my B of A house refi. In Im sure he has his own job to do for Merrill... May have to go over to Wells Fargo from now on!

If I could give 0 stars I would. Shame on you, Bank of America. Your hiring and training practices…read moreare shockingly poor. I have been a customer for decades and the service at this branch makes me want to move to another bank entirely. Made an appointment for a routine notary service and the gentleman who "helped" me truly did not understand anything. Could not wrap his brain around the concept that 2 documents needed to be notarized for 2 separate people. Since it was the same document he kept insisting he could only notarize one. Additionally, he said he could not be a witness or allow my husband to be a witness even though the document clearly stated both were acceptable options. Had to leave and pay to hire a mobile notary. 0 stars.

I have been a client at chase bank for a few years now. Ray has always been so helpful, kind and…read moreknowledgeable. Today, I had the misfortune of witnessing Ray being verbally assaulted by a middle aged woman- she yelled, cried and even threatened him and he reacted very calmly. I don't understand how people can treat others in this way but Ray responded with grace. The other employees always cheerfully great me and others upon entering the bank and do whatever they can to help.

Received a call from JP Morgan Chase and was asked about my recent credit card application. The…read morecall was kind of suspicious and would not like to disclose confidential info over the phone since the application was several days ago. So, my husband and I dropped by the Chase Branch in Montecito and we were helped out by the branch manager - Ray Torres. He was very professional and courteous in handling my inquiry. He made a few calls to verify the number that called me and double checked my application. I am overall pleased with the great customer service shown by this branch especially with their branch manager--- Ray Torres.

We starting doing our business banking here during the start of COVID specifically for access to a…read morelocal bank and the PPP program. But since we opened our account Lora and her team have been nothing but helpful. As a small business we struggled during COVID, and we are still experiencing a "covid hangover", but Lora has made it easy to communicate with them and get ahead of any potential issues and problems solves for their clients. They truly are a great local bank and made what could have been a stressful time much more managegable. Thank you!

From the second I walked in the door to the second I walked out I felt very welcome! They all work…read morevery fast getting you taken care of. By the second day I was in there they all knew me by my first name. Very professional. I have a bank account at another local company and they are lacking customer service. I'm thinking of switching everything over!

American Riviera Bank is the best!…read more They helped us after our accounts were hacked. The bank manage went above helping us and we appreciated it....

I love working with Katie. I consider her a friend. She is always happy to help me. I need a few…read morecharacter characters so I guess I'll say she has a cute Easter bunny on her desk as well as a square thing of pens.

Been a wells Fargo Customer for the past 18 years. I dont usually write reviews but this time I…read morecannot keep quiet. Branch Manager Micheal Velasquez has has to be one of he most unprofessional managers I have ever dealt with in my 18 years of being a Loyal customer to the institution. I tried to withdraw money from a loan ( granted by them) and instead of being treated like a customer, I was spoken to and treated like a criminal in regards to my personal information not lining up. The details are long and I understand and appreciate concern but I can tell you this is not how a professional handles the situation. Instead of being a professional and giving me options to resolve the discrepancies with my information to facilitate the release of the money Micheal had no problem loosing me as a customer when I said I would close all my accounts. I said this because I felt discriminated with the way I was being treated. He never presented options in a kind manner and if anything he raised his voice and spoke to in an elevated tone ( like he was my father or something ). After 18 years of business I will be looking to take my business somewhere else or at least take most of my business to a bank that actually appreciates their customers and doest make them feel like criminals. I did tell him that its people like him why banks will die and blockchain technology will take over. I have also filled a complaint with Corporate ( something I have maybe done one other time in my life against any employee from any business ever). Wells Fargo needs to train their managers how to handle these situations in a much much much more kind a professional manner. Update : 1/30/26 I called Wells Fargo ( customer service) . They said the validity of my Identity should have never been questioned after I provided proper documentation. I provided my driver license and Debit card information. Makes me question even more If I was being discriminated against . Update : 2/1/26 I have been reached out by the Wells Fargo team to get an understanding of the situation that occurred. I also went to another branch and the branch manager was very nice and understanding ( I should have gotten her name ) she works on upper state street . Her and Christopher Cooper were so nice and apologized for the situation that occurred at the other Wells Fargo bank . From my gathering and speaking to other ppl in the company, they can't understand why things went down the way they did . I do appreciate that people in the company have taken the time to reach and see what happened. Investigation is still ongoing. I will be reversing my one star review to a 3 star review. Tho I still think they need to train their management staff to handle things differently ( at the Montecito branch )

Closing my accounts!…read more Have been a customer of WellsFargo for over 12 years now and based on my interactions w/ management at this location - specifically a manager named Nick I'm done with them. I have 2 accounts + mortgages both personal and commercial with wells and I'm going to go through all the time consuming steps to sever ties with this institution on all lines of business. Ive additionally reached out to Alexi Rami who is the local group branch manager for Santa Barbara but he has also failed to even acknowledge calls and emails. Done with this bank - it obviously has zero respect for even long standing customers.

We've been with American Riviera since it opened 20 years ago. Now we are aging and have had some…read moreproblems with scamming. The bank has been so supportive and kind in helping us. We feel safe and cared for.

From the moment i walked into the Bank, i was welcomed and met withGilbert Garcia. He was…read morewelcoming and turned out to be very accommodating and knowledgeable Branch manager came to greet me and offer any help, exceptional!!! Opened account very efficiently and perfectly met my needs Thank you American Riviera Bank *****

what an awful company. Stay away from business with these people unless you want to be cheated…read more they've been swindling me since 2004. see the documents and story on twitter, imfirewilson. Incredible, fraudulent accounting they had the court approve.these people lie and do it with the demeanor of proper decent ethical trustee. Don't fall for it. They play games, pretend to be dumb about issues, while taking advantage, Exploiting the client. see the documents and you'll be very surprised about how they really conduct business behind closed doors.

Gio, in the teller department, is a real win for Wells Fargo…read more Probably like you, you have met a lot of tellers: some are memorable. Some are not, some are problematic and some are the cream of the crop! He handled a deposit into a trust expertly. His manager A, who had to do part of the transaction, was also very efficient. Gio was professional with a great smile. I was prepared that There might be a slow down as my advisor said there could be depending upon the teller and yet it went so smoothly. Clearly I got the right One Thanks Gio Gio team and wells. Good find

Poor customer service, was in line while two tellers chatted and allowed the line to get long, when…read moreit was my turn the clerk seemed to not know how to do her job and had to call the manger over to essentially reassure her she was doing things correctly, I regret banking with Wells Fargo there's always someone who is inexperienced or just not trained well at the counter

It is like they took classes on how to make life as difficult as possible during a trying time…read more Oh my god. Four visits later, after being told we didn't need ANOTHER appointment... We are sitting in the lobby trying to get my sisters estate handled. Compassion? No. Empathy? No. Professionalism? No. Cohesive messaging? No. None of the other banks were one fraction of this difficulty. I will never, ever, never ever do business with Bank of America.

I come to this bank quite frequently, at least once a week to deposit. I usually come during my…read morelunch which is after 12pm. I arrived to find a sign that they've temporarily adjusted their hours for today and tomorrow... the week of Fiestas. On the day of the Fiesta parade. Hmm a little too coincidental. The almost empty parking lot should've been a hint.