I have been a client at chase bank for a few years now. Ray has always been so helpful, kind and…read moreknowledgeable. Today, I had the misfortune of witnessing Ray being verbally assaulted by a middle aged woman- she yelled, cried and even threatened him and he reacted very calmly. I don't understand how people can treat others in this way but Ray responded with grace. The other employees always cheerfully great me and others upon entering the bank and do whatever they can to help.

Received a call from JP Morgan Chase and was asked about my recent credit card application. The…read morecall was kind of suspicious and would not like to disclose confidential info over the phone since the application was several days ago. So, my husband and I dropped by the Chase Branch in Montecito and we were helped out by the branch manager - Ray Torres. He was very professional and courteous in handling my inquiry. He made a few calls to verify the number that called me and double checked my application. I am overall pleased with the great customer service shown by this branch especially with their branch manager--- Ray Torres.

I've been a member of US Bank for over twenty (20) years. Every US Bank that I've visited, I've…read moreexperienced great service and professional employees. I was in Thailand and needed some verification to get some information and I called the manager of my Bank. They were great and provided me the information and documentation I needed.

We had accounts at Santa Barbara Bank and Trust for, literally, decades. It was a friendly LOCAL…read morebank. Then they were taken over by Union Bank. We weren't delighted, but, you know, inertia... and we stayed put. Now Union Bank has sold out to US Bank. Have you noticed how the new model for banks is to open local, drum up some customers, and then sell themselves to a bigger bank that wants to open up in that region? That's what's happening here, and I am really NOT happy this time. The new guys take over, and within a couple weeks they start charging fees for the checking account that used to be free. That's the other new model: Fee your customers to death. I told the teller at the walk-up window I didn't like the new fee, and she chirped "Oh, the lady right before complained about that, too!" Does this sound like good customer service to you? I'm going to look around for a nice LOCAL credit union and move our money (a substantial sum, by the way) there. Do you think the CEO of US Bank has hiked Rattlesnake Canyon trail? Do you think he's gone to the Solstice Parade? Has he strolled up State Street and pondered the empty storefronts? Does he give a hoot about SB? Nope. He has no connection to our town whatsoever. Again: I'm going to find a LOCAL financial institute where the guy in charge CARES about SB, and knows that I do notice, and react, when they jack up my fees without even telling me. I told this story to a friend, and he'd just had an even worse US Bank experience. He tried to pay his dentist with his debit card. It was declined, even though he had thousands of dollars in his account. His US Bank branch (in Ventura) was right across the street. He went in (with his walker, by the way), livid, and they couldn't explain why it was refused. He's going to move his money out, too. Bye-bye.

I've been banking with Kinecta for 10 years, and let me first start out by saying if you're still…read morebanking with the BIG banks...stop!! Credit unions are owned by their members and it's the ONLY way to bank. Furthermore I've just experienced phenomenal customer service with Raul and his entire team, I tip my hat to them. Thank you.

I love banking with Kinecta, this FCU is so much better than chain banks. And Rebecca Christian…read morehas been my go-to for anything and everything banking related at the Goleta Kinecta. She's always been courteous, knowledgeable, prompt and extremely helpful in so many areas over the years. It's not always easy to get the kind of service that makes you want to write a positive review, but Rebecca deserves it. She goes above and beyond and offers to help in ways that are not always apparent to customers. It's clear she really cares. I've been so pleased with the service I receive at this branch and Rebecca is a huge part of the reason why. Highly recommend banking here.

Keypoint Credit Union Review I recently relocated and…read morepurchased a home in another state, and during the move I accumulated more than $35,000 in credit card debt. With today's ridiculously high credit card interest rates, I was paying over $1,200 each month in minimum payments--payments that barely made a dent in the balance. Years ago, Kelly Heargreaves helped my wife and I finance our first home in Santa Barbara. Since then, she has also assisted us with car loans, refinancing our home, and other financial needs. Because of the trust she has earned over the years, I reached out to her for advice on how to tackle this growing credit card debt. Kelly patiently walked me through the process of obtaining a loan that allowed me to consolidate and pay off my credit cards at a much lower interest rate. I recently made my first payment on a six-year loan that would pay off the entire debt. It was less than half of what I had been paying each month just to cover the minimum credit card payments! The relief has been tremendous. I can't say enough about KeyPoint Credit Union and Kelly Heargreaves. Their professionalism, honesty, and genuine commitment to helping their members have made a lasting difference in my financial journey. After many years of outstanding service and sound financial guidance, I am truly grateful for everything they have done. I highly recommend KeyPoint Credit Union and Kelly to anyone looking for trustworthy financial advice and exceptional customer service.

I use KPCU for both my personal and business needs . Setup is easy and I have been with them for…read morewell over a year now . So far so good! The team makes you feel like family, and I highly recommend

I've been very happy with Schwab for over 25+ years. Their advisors and estate planning specialists…read more(Marjie in particular) have been invaluable; readily available, knowledgeable and probably saving me thousands of dollars in estate lawyer fees.

It is very difficult to make an appointment or to get help. They mostly refer you back to the 800#…read more Sometimes it would be nice to get personal attention or customer service.

I've always had good service at the Carpinteria branch. What I especially like is their mobile and…read moreweb apps. The mobile app is the best bank app I've used. I can make account transfers, check balances, get my full account number and routing number and deposit checks. The Singlepoint system (as a business account holder) is outstanding. It makes ACH transactions easy. This bank is honestly the best bank I've worked with.

online banking is fine. UNDERSTAFFED branch, long waits. I drove up to the drive-up window, no…read moregreeting, saw no one, put deposit and slip in a tube, sent it, no response, waited another minute, pushed the "teller button", no response, waited another minute, pushed the "teller" button, then a third time. Finally, a teller arrives to say there is a long line, she is apparently the only one working. After several more minutes, I drove away.

It was a lucky break that I was able to get the number for our Lender, Linda K. An off handed…read morecomment to my coworker and he gave me her number. I called and immediately she was so helpful and kind. My wife and I are first time homebuyers and have no clue what to do. She answered all our questions and worked so hard to get us into a house. I felt bad how much we were putting her through. But she was amazing the entire time. She kept us informed and worked with everyone to get us into our first house. I can now say we're homeowners and in large part because of all the work Linda did. We wouldn't have that title without her, so thank you so much for everything!

American Riviera has the best people; their loan office helped me through two PPP business loans…read moreand took care of every detail. Crystal just helped me yet again with a new mortgage loan that involved a lot of paperwork and some complicated co-signing and she worked extremely hard to keep it all rolling along; she couldn't have been better! Their team is so conscientious and attentive. Emails and phone calls are returned within moments to ten minutes max, honestly. You couldn't have a better partner than American Riviera; their personalized service is the best in town.

We recenetly had an issue with a check being cashed by an unauthorised party. We went to see the…read morebank manager (Brittny) at the Premier America Port Hueneme brach. She helped us fill out the avidavit to report the issue. She set up a new account and made everything so seemless. Great Job! Brittny

Not a happy customer. As with all relationships,…read morecommunication is key. I updated the app and could no longer access my account. It was only then that I received an email stating changes may hamper my access. I've called both the 1-800 number and local number multiple times and can't get anyone on the line. I'm grateful to have a backup bank.