I have been a very satisfied member of the Unitus Community Credit Union family since high school. Over the 35 years I have been a member, since it was Telco, Unitus has been there for me at every single major life change. Before 9/11, there was a travel agency and an auto locator service available. We planned our honeymoon to San Francisco and Disneyland through them, and bought our first new car with their help. Unitus has been our mortgage lender for both of our houses and has helped us refinance when we needed to build a garage or get cash out on the home's equity. We recently needed to take out a substantial loan for business expansion and it was a somewhat complicated situation. As she did for our second home purchase and subsequent refinance, Phaysy Allen found the perfect solution to our new challenge. She understood exactly what we needed, listened to all our questions, walked us through the many detailed steps, and was there if we had any questions. She handled every step, from the initial prequalifiation application, through the final deposit of the money into the account. Even way after banking hours, she called and alerted us to the next steps that needed to happen. She was so patient and calm, with outstanding customer service. I told her I would panic if I ever found out she was no longer with Unitus. Phaysy is fantastic but I can also attest to the fact that every staff member with the company is great. The Market St branch in Salem is our closest one and it's a pleasure to go there. They are always very friendly and it never feels forced. The whole team is devoted to finding the best solution to your needs. Every. Single. Time. Unitus has been my only bank even when I lived out of state. I will never use anyone but them. I have no idea why Yelp thinks I live in San Francisco, CA. Much as I would love to, I don't. It should say Salem, OR. read more

My wife and I recently closed on our first home and went through Phaysy Allen at Unitus Credit Union in Salem. The experience was wonderful. I remember emailing Phaysy about a home we just looked at and I would see an email response minutes later! The communication was always very prompt and timely. Because of that we were able to make quick decisions and pivot if needed, which was especially important in the housing market we are in. My favorite part of the whole experience was that my wife and I were treated like people, not some sales quota or number. Phaysy was with us every step of the way and she showed us her commitment to help us get into our first home. Things in this market aren't easy. Times are hard. You need the right team on your side. If you are feeling like you don't have a shot, or what you want is out of your reach, I encourage you to give Unitus CU a call. That's what we did and I am so glad we did because we wouldn't have closed on a house today if we didn't. Thank you, stay safe, and best of luck! :) read more

NEED A LOAN? ASK PHAYSE ALLEN pallen@unitusmortgage.com I have been in real estate since 1970 and have accumulated quite a few pieces of real estate, but since the 2008 finance debacle if you owe more than 10 mortgages, no matter if they were nearly paid off, it was virtually impossible to get financing. I have always believed in "not selling, but refinance or use a IRS 1031 trade. But even with the biggest banks, I would not be able to get any property refinanced. Until my neighbor recommended Pi-Cee from Unitus in Salem. After being turned down by so many banks, I was dubious. But she seem to know what I my situation was and was willing to take my loans and condense all of them. It takes a lot of work and time, but she is doing it. We have four trustees to manage the properties after we are gone on a 99 year trust. To assist the trustee to manage the trust, and not slice and dice it upon our demise, will be Phayse Allen. Maybe we will have a Bill Gates or a Jeff Bazos in our future linage. Frank and Lois read more

I wanted to write a quick review for one of my favorite companies to work with...Unitus Credit Union. I have banked with UCU for the last 15 years and have always had positive experiences with them. It's seems unusual for any bank to retain the same staff for years but UCU has. Also, I am a Real Estate Broker and immensely enjoy working with Phaysy Allen, Salem Mortgage Relationship Officer. She works weekends and evenings to be sure my clients are taken care, attends closing, is the fastest lender I work with for obtaining pre-approval letters and loans and seems to be able to pull miracles out of thin air. Phaysy recently helped one couple, refinace two cars, qualify for a bridge loan, a mortgage loan and is starting a refinance for their rental all is a short period of time. They were thrilled with how well everything came together. She's wonderful and so is Unitus. PS Unitus even has a free coin counting machine for their customers. read more

I have been a Credit Union member since 1974. When I first joined, it was called Oregon Telco Credit Union. Since that time I have had numerous transactions...mortgages, car loans, boat loans, personal line of credit, etc.,etc.,etc. All experiences have been positive , personal, and professional. I can absolutely say that I believe that they have their customers' best interest at heart. My most recent transaction was with the Mortgage Loan Specialist, Phaysy Allen. My wife and I have known Phaysy for most of her career here in Salem. We have always felt as if we were dealing with family, yet we also fully realize the professional effort and attention to detail that she places on all of her transactions. Phaysy is an asset to our Credit Union. Bravo! Thanks again Phaysy for a great job!!! "Butch" and Meadow Columbus read more

A couple years ago I opened accounts at Unitus Credit Union and that may have been the best move I have ever made. I have just purchased my first home and Phaysy Allen is beyond professional and makes customer service look so natural! During my home buying process, she has not only answered every question or concern that I have had but answered them after business hours!!! She was very helpful throughout the whole process as she took the time to explain each step, which may have been multiple times for me, but she was thorough all the time! She was even at the signing of documents to ensure that everything on her end was funded with no issues!!! I would recommend Phaysy and the team at Unitus CU Mortgage Department over and over again!!! I cannot say thank you enough times but THANK YOU!!!! read more

Unitus Community Credit Union -- particularly the Salem branch -- is superb! I've been a member of several other credit unions in the past and, hands down, Unitus is my favorite! All the folks at the Salem location are super friendly and helpful. My Debit card was compromised (and thus cancelled) and they were able to replace it that same day!!! Also, my hubby and I got a great rate on an auto loan. It was quick and easy - no hassles at all (as another review indicated) -- we took home the car that same day. I love that I can do so much on-line, too! Depositing checks through my smartphone is so convenient. Side note: disregard the one star reviews! I've been banking here for over a decade and have NEVER had a negative experience! Thanks, Unitus :-) read more

We've been banking with Unitus for many years and have always had exceptional service. We purchased a home this year and my experience with Phaysy at the Salem branch was incredible. She is knowledgeable and truly cared about making sure we were on track. Our closing date had to be pushed back a couple of times due to construction and Phaysy's help during that time meant a lot. She was patient with all of our questions and still is to this day. I truly feel that she went above and beyond for us and even our realtor said that she had never worked with a lender that was so dedicated to her clients. Our experience with Phaysy is one of the reasons we will be life long members of the credit union. read more

This review is in regards to a mortgage loan my wife and I received for a second home. We have utilized Unitus exclusively for mortgages on several homes and chose them for one reason, their mortgage loan specialist, Phaysy Allen. She is with out question or reservation the most knowledgeable and efficient employee Unitus could have. She goes way beyond in her quest to help you in securing a loan. She calls when she is "off the clock" and answers your questions, she answers promptly everytime and she never tires! If you need a loan there is only one person to call trust me. Call Unitus Community Credit Union and ask for Phaysy. I guarantee you that you will be glad you did. read more

I'm a new member at Unitus. I've been working with Phaysy Allen on a home loan refinance. What can I say? She's awesome! Helpful, knowledgeable, never impatient and is always available to answer my questions. Also........Celeste! I came in on a Friday to open a savings account as part of my home loan. I didn't realize I needed to make an appointment for such a thing. The next available time slot was a week out. Celeste made the decision and took the time to take care of me while I was standing there. I walked out that day a new Unitus member! Thank you so much Phaysy, Celeste, and everyone else at Unitus Community Credit Union! read more

If you or anyone you know is interested in buying a home you need to consider Unitas Credit Union. They are absolutely exceptional at making the process run smoothly and quickly. Phaysy Allen is top notch and a "Go Getter" and gets the job done. We closed in just over 20 days and It couldn't have gone smoother. She also offered us some other options in financing that other lenders didn't even provide and Unitas was much more cheaper in fees than anyone else I inquired about. Don't hesitate and give her a call, you won't regret it. Thank you Unitas for making are transaction enjoyable!! You are the best! read more

The staff are always so helpful and remember my name every time I come in. The tellers at the Unitus branch I go to in Salem always seem to be happy and they're very personable. I had a couple overdraft fees and they were kind enough to waive them as a courtesy without me even having to ask for those. Something even more incredible was when I mentioned I had just lost a family member to cancer, I was surprised by a delivery of flowers from the company. That really meant a lot to my wife and myself. After having been with Maps and US Bank, I feel like I've finally found "my" credit union. read more

I had a very pleasant experience at Unitus Community Credit Union with an acquisition of a new home and their mortgage process. Phaysy was very knowledgeable and skilled at offering the best rates, and mortgage programs based on my family individual needs. She is very professional and flexible and as a result we end up acquiring an incredible rate and finally achieving the homeowner experience. We are very thankful to work with such a high caliber mortgage officer. I'm looking forward to working with Phaysy in the future and continue to be Unitus Community Credit Union Member. Joe V. read more

I just closed a transaction with Phaysy from the Salem Office location. She is a very professional loan officer. She goes the extra mile to serve her clients. The way she pays attention to the details it is remarkable! Takes the time needed to explain the information to her clients and let them know ahead of time everything that is important for her clients. It is a honor and a pleasure to have the opportunity to support our local community to accomplish this important goal next to a highly professional loan officer. Ismael Zuniga Belman. Real estate agent at Keller Williams. read more

Phayse Allen has been my Loan personal Representative for two home Mortgage loans. She is always thoughtful, cheerful and able to answer all my questions. She remembers the particulars regarding my situation and is able to offer useful suggestions and has good problem solving skills. She has always extended herself to get me the financial advances that I was looking for and has impressive comprehension of how the the Real estate and Mortgage industries function. I would highly recommend her to anyone without reservation for their next loan. read more

Unitus Community Credit Union of Salem, Oregon is the friendliest and most efficient of any bank I've known. Phaysy Allen is especially helpful and makes herself available in the Mortgage Department. My husband and I have been members of Unitus for many years now, and we have had excellent service in all of the many loans and transactions there, but especially in the quick mortgage loan that she helped us get to purchase a new home last July of 2020. She was a great help! read more

I have been at this branch for years, I honestly can't tell you how many! I have never had any problems! I refinanced my home and am in the process of buying my second home now! My Mortage professional Phaysy is amazing she is literally always working. She answers all of my questions and gives me all of my options available. Could not be happier with the customer service and attentiveness I have received from her! She is on top of things! read more

I've been banking with Unitus for years and I'm always happy with their service. I am looking into purchasing a home and I got to speak with an amazing loan consultant Phaysy Allen who prepared me of what I need to save up for when purchasing a home. She's was friendly, knowledgeable and has an outstanding attitude about helping you with all of the questions that I had for her!! I'm going to use her for my loan when I'm ready!!! read more

Phaysy Allen and her team was very helpful when my wife and I decided to buy a new home. She was very quick to answer questions at anytime and helped even outside of normal business hours. The attention to detail, and professionalism demonstrated by Phaysy and her team far surpassed my expectations. We were able to get the closing day in way less than a month. I highly recommend Phaysy Allen and Unitus Mortgage team. read more