Best Businesses in State of Washington and the Worst Businesses in the State of Washington. Disclaimer: this Review includes all the Business I have done business with from age 18 years old, when I worked full-time for St. Regis Modular Home Factory in Tacoma (52 years). For the Best Business in the State of Washington I use Movies or drama scenes to highlight their the Best in State. Worst in Washington State - Bank of America Lake City & Northgate Worst Bank US Bank Lake City, Omar Garcia Senior Banker is the classic case study of an Narcissit with ZERO moral compass. I told, him 5 times that I only wanted to open a Business account and not a private account, but he ignored my words kept talking about opening a private bank account. He was so Narcisstic and demanding about opening a private bank account against my will. I finally in frustration told him off stating I told you 5 times I only wanted to open a BUSINESS account. I then went to US Bank Northgate to open a Business account and Suriya Emdad, Financial Center Manager, Bank of America WA3-150-01-1 made the fatal mistake of telling me that I couldn't talk bad about Omar Garcia, Senior Banker from Bank of America Lake City, so I told, her you just decided to offend me by not letting me vent about Omar Garcia and left. Best in Washington State - US Bank Roosevelt Best Bank Manager, US Bank Roosevelt Josh Anderson Assistant Vice President & Branch Manager NMLS #6801148 1) Josh is a "We Are Marshall" leader, who inspires his Personal Bankers' Team to greatness. When I asked him about getting my Bad Credit scores removed he immediately gave me an referral to a company that could help. Only Josh gave a Referral and when I asked the Bank of America Manager, Lake City, he didn't have a clue how to get your Bad Credit clean up. This the NR.1 of why Josh is the Best Bank Manager in Washington State, he is a true "We Are Marshall Manager" who knows the questions he needs to have answers for and how to equip his team for success. US Bank Roosevelt has the Best Personal Banker Team in the State of Washington and here is why? *Josh Anderson (read the above paragraph) "We Are Marshall Leader NMLS 680148. Outstanding character, Josh told me how at one time he had all his family members on his phone plan and how he takes his sister and niece to Montana every year because that is where they want to go and most recently he told me that he bought his niece an iPad. *Reese McConnell Client Relationship Consultant & Assistant Bank Manager What makes Reese GREAT is he is Jerry Maguire, who has no personal ambitions other than to give his client his best is Services. NMLS 2416825 FYI, Reese just got married two months ago, tell him congrats, smile. *Annie Ando, Client Relationship Consultant, NMLS #2457060. I was really surprise when I told Annie she was great banker that she responded, "me?" Annie prophetically is like Rachael from Friends, who always lacked self confidence in herself, but eventually gained the confidence to start her own business. One day, I predict that Annie will be a business owner and that's what makes her an awesome teammate. *Xavier Cantu, Client Relations Consultant, NMLS # 2462525, Xavier is a Prince fan 1990 and loves go to venues for music events. Prophetically I connected him to the singer Oliver and that connected me to the movie, The Prime of Jean Brodie and prophetically I believe Xavier future will have a connection to working as a teacher or corporate trainer. FYI, I love the Prince trailer song where the monster says, "we're not here to hurt you, we're here to play." ================================== Parents of High School Students, I got an $18,000 inheritance last year and I now have a start-up company that I can hire students that an email and newer cell phone and through my company, Zadkiel, Being A Benefit To Others. They can install a Credit Card payment App just using their email. High Students can also do their volunteers working before/after school or weekends. Believe this I'm a Media Producer genius and students have the opportunity to learn $100,000 skills as Media Producers. Contact Pastor Dav(e) apartment 315 email pastordav7@gmail.com FYI, I sell Hoody pocket tops and LGBTQ+ accessories (rings, necklaces, 8 inch glasses, Espresso kits that are all "do-it-yourself" selection of colors/letters/neon paint to decorate according to their personal style. Attachments to come from Hight School Student Media Producers wanna bee's I'm the Media Producer, who figured out that you can publish an whole YouTube Channel in an eBook or Paperback book simply using QR codes. read more

I have been a member of this bank for 30 years. This branch is very friendly and in the past has been an excellent bank. Recently they have been under par wasting both my time and ultimately my money. They did not send international wires in a timely manner and they have given false information regarding HELOC requirements. I have to go in again to redo paperwork that was already done and confirmed accurate and now my payments are late. I do not recommend this branch and am likely to switch banks out of frustration with these processes. read more

It's been really hard for me to review this branch. I LOVE US Bank. I've banked here since I was fresh out of high school, and mostly have had good experiences, especially since they've had a lot of branches in every state I've managed to move to. Roosevelt Branch is a weird animal, though. The staff here is very friendly, bordering on Pleasantville/Stepford Wives nice. The security guard always opens the door and the tellers and bankers always strike up a friendly conversation. I half think it is manned by US Bank robots. No one is that helpful and nice every day... That being said, I've had a lot of weird stuff go down here, too. I opened an account that got closed due for personal reasons, so opened a new one online. That one closed because I had a zero balance and they tried to charge me account fees. Opened another one via phone, went into branch two months in to order debit card, some mishandling occurs, account closed. I don't blame the bank or anything, but it has been really annoying to give direct deposit information to my boss three separate times. They are under new management, however, so I'll update as things progress. read more

My go to branch! I come here regularly and have to say that this is one of my favorite branches (2nd to my hometown branch on Mercer Island). Staff is always friendly and prompt to great customers. This branch usually isn't busy so when I need to speak with a banker its very convenient. Also, ample parking which is nice. read more

So I am updating this review. I had recently written a relatively scathing 1-star review stating how unbelievable I found it to find heavy guitar rock music playing in a bank (even though I love me some good grunge... just preferably with a beer in hand... not when I'm trying to focus), and how I was harassed by the guard after I spoke to a young "banker" about the issue. I had found the staff to be a bit immature, and not helpful or understanding at all. So why am I upgrading a star? Having made a complaint with the bank itself on its website, I was contacted mere days later by the manager of the bank, and unlike his staff, instead of trying to defend their actions, he asked me for my feedback, acknowledged there was a problem (or two), and promised to take things up with his staff. He sincerely apologized and really hoped I would be back. I have yet to actually make up my mind whether to return or not, as I have another location I want to try, but hey... it's definitely worth the upgrade to a second star. And who knows, maybe they'll earn even more on my next visit. We'll see.... read more

I was a member of this bank for a while. I left, for one, after deciding to go to a community bank. I still live in the neighborhood near the bank and I've been bothered by how this bank doesn't try to be respectful of the nearby residents, which is the other reason why I left. It's right in the middle of a residential area and we're woken up by its many service that it maintains to make it look like a clean, happy "community" bank. That would be the guys with leafblowers at 6:30a.m. about once a month. Then the guys that come at 10pm to power wash their sidewalks (for what reason?). Then, when it snows, they have a guy come at 4am to plow their parking lot! If it's snowing that bad, no one is going to be rushing to park in their lot! Finally, they just tore all these beautiful shrubs out of their front area and replaced them with rocks. Rocks! It's rainy Seattle. Not Arizona. It now looks like a rubble pile. The guys who tore out the shrubs and tossed the rocks in put some scattered plants in the rocks. A couple are already dying. Anyway, I know these are all nits and don't have anything to do with how good their CD interest rates are, or whatever. But the point is that they have a veneer of friendliness and this upkeep of the facade, but the whole thing smacks of trying too hard. It's not hard to find a bank that provides the same service and obsequiousness, but it's hard to find one that is really about the community. It's all those things that add up to me not trusting a bank. I guess it's the remnant of the "too big to fail" practices, both on their side, and mine. read more

Yeah we all have our gripes about banks and their fees. Blah blah blah. Putting all of that aside, this is the friendliest bank I have ever been too. Even the security guards are really friendly and open the doors for you both when you enter and exit. Friendly folks. read more

Unable to answer simple questions over the phone about their branch specifically. Don't waste your time

This is the absolute worst bank in the entire world. My boss went out of his way to get a "special" deal wherein if we opened up an account with them and set up direct deposit you got a $75 credit. They every single person that did that got screwed over one way or another and somehow ended up owing the bank money. One guy didn't set up the direct deposit and they charged him a $6 fee for keeping the account open a month and a $35 overdraft on top of that, Another one of my coworkers had a $2 fee that ended up going up to $900 on the interest being charged on it. I'm getting too upset writing this b/c of all the screwing over this bank does so I'm some it up. THIS BANK WILL SCREW YOU OVER!!!!! They came into my workplace pretending to be nice people offering a great service and went on to over charge all of us and not even contact us to say that they were charging us huge fees every month even though our shop is right down the street. THIS IS NOT your neighborhood friendly bank. DO NOT do their $75 direct deposit DO NOT OPEN an account here. I would also give this back a zero if possible. read more

I have banked here for about 20 years. I've had business, personal checking, child savings, REI credit card, home loans, and lines of credit with US bank. US bank went through a rough patch with service a few years ago (no follow up on promised items, dropped balls, etc), but since then the service has been stellar. I get great follow up on account updates or changes that I need to make, the staff is always friendly and competent. I was considering switching for quite some time due to the .50 charge for mobile deposits - it always irked me that they were charging me to save them money. But they just dropped that fee. read more

This is the friendliest bank I've ever dealt with - every staff member goes out of his/her way to be accommodating. Everyone I've worked with at this branch is professional and capable. They have great hours (full service all day Saturday). Tom did a great job facilitating our refinance and communicated often to keep us in the loop. The security guard is the nicest guy and never fails to greet us, hold the door and wish us a nice day. read more

I usually never write reviews, but I was shocked to see that this branch has a 3-star average on Yelp. I opened an account at this branch 2 years ago, and they have INCREDIBLE customer service. Most US Banks do. This one is one of the best tho. The security guard will open the door for you every time and is super friendly. My name has been remembered by almost all the tellers (I'm not there that often either). I have never received any ridiculous fees from US Bank. I have multiple accounts with them (business and personal), and I am completely satisfied with their customer service and banking features. No ridiculous fees or charges. I have told countless people about this bank because of their customer service. Everybody acknowledges you when you walk in the door and when you leave. The whole staff even cheered me on the day before I ran my first Marathon. They have those dream coin things, and they celebrate with you when you go for goals. That's just cool, a little bit cheesy, but who doesn't want to be celebrated and rooted-for? Being a manager myself, I often have wondered how the heck a huge bank like US Bank can get all of their employees to be so dad gum kind and engaged with their customers. Don't listen to these negative reviews. This branch will make you feel welcome and taken care of. read more

I have used this bank's ATM for 10 years and never had an account with them. However, that all changed when my son started at Gonzaga and we opened a joint account because that's the bank on campus (& they gave us money!) So, as of today I have been in the bank four times to put money in the account or ask a question regarding the account and each time everyone is SO friendly it actually borders on creepy. The security guy, the teller, the bank officer....everyone waves at you and says "Good Morning" when you walk in, "Good-bye" when you leave, and everytime you look over your shoulder people are smiling at you...it's nice...kind-of. read more

I was given a check from a U S Bank member, when I went into the branch to cash it, I was told it would be a $7.00 charge since i wasnt a member. $ 7.00 really ??? Ive had other banks charge $3.00, which I do not agree with. I think this is robbery. They dont charge when i make deposits into the very same account... Shame on U S Bank !!!! read more

If I could give this branch zero stars I would. The branch is extremely large and spacious but for what I don't know. Every time that I come in, there is not a single person in there and I don't even get a friendly hello or goodbye. I came in to talk to the manager about opening a new account and he wasted my time and had me sit at his desk and wait while he talked on the phone to who knows who for what seemed like almost an hour. He speaks as if he is on some really high horse and does not really seem to care about his customers. I don't know if it was his off day or if he is just like that to everyone but I think management needs to be changed. I will take my business elsewhere, probably Bank of America :) read more

This branch is the friendliest bank I have ever been to from the security guard to the tellers. Is there a point at which you're too friendly? Yes, but I'd rather deal with friendly than indifferent, apathetic and rude. I am a fan of this branch and not US Bank. I had a problem with my credit many years ago that was fixed many years ago that was supposed to be expunged from their records many years ago but still isn't, causing me frustration and anguish at the sheer ridiculousness of it all. Once I applied for a credit line and they contacted me to do an appraisal of my house. The following day the bank called to say that they couldn't grant me a line of credit because they said I'd sold my house. Then I discovered the appraisers had gone to the house next door. It was so "three stooges"like I had to laugh but....putting my money and credit in the hands of this bank seemed risky at best. One other thing is their repeated insistence that they are a 5 star bank. Reading through their webpage and everything else I could find online or in print there is nothing that states specifically what 5 star service is and what makes it a 5 star bank.. read more

I have used this bank for 6 years and had the best of treatment from capable people. I never get bank charges, because never let my account get that close to zero. But the one person saying that a $2 charge went to $900 is just note true. Perhaps it went to $9, but $900? please. The percent interest on the $2 unpaid charge would be astronomical and illegal. Every person at this bank has been great. read more