I had a horrendous experience trying to open a business account with Tamra…read more What should have been simple turned into over a week of delays, poor communication, and constant back-and-forth due to "approvals" and unavailable managers. Responses were slow and inconsistent. When I was finally told to come in, my request to schedule a specific time was ignored until 10 minutes before. Then I was told--only after arriving--that I needed $105 to fund the account, which was never disclosed beforehand. The only option suggested could trigger a cash advance fee. After being left sitting for 15 minutes while she "checked with a manager," I walked out. Disorganized, inefficient, and a complete waste of time. I'll be taking my business elsewhere.

This is one of the credit unions I currently bank with, and I'll be honest -- my experiences at…read morethis particular location have been a little hit or miss. Nothing terrible, just depending on the day and timing. Let's talk parking first. Whew. It can definitely be a challenge. The branch is located in the La Mesa Spring Valley Plaza, which is shared with several busy businesses like Round Table Pizza, Albert's Mexican Food, Vons, Sports Clips, and even an Asian buffet among others. Because of that, you may find yourself circling the lot a few times waiting for someone to pull out. If you're coming during peak hours, just prepare for that. I usually stop by when I'm already in the area running errands and just need to get in and out. For quick transactions, deposits, or basic banking needs, it works perfectly. Now let me say this -- the staff here are super sweet and very friendly. They really do try to take care of customers in a prompt and professional manner. I've never had to handle any major financial matters here, but for everyday banking needs, they've been solid. They also have an ATM outside and a drive-through option, which is convenient if you don't feel like going inside or you're short on time. Overall, California Coast Credit Union is a great credit union with multiple locations throughout San Diego County, plus access to shared branch locations in certain areas. That flexibility is a big win for me because I can bank pretty much anywhere I am in the city. If you're on the fence about joining California Coast, don't be. If you're looking to establish checking, savings, or just want a reliable credit union with accessibility around town, they're definitely worth giving a try. I don't think you'll be disappointed.

This has got to be the worst chase bank I've ever been to. They have two drive-through's, but there…read morewere two people in line at each. It took me over 10 minutes just to get cash out. I definitely won't be returning to this location.

I'm satisfied with Chase in general, but I try to avoid this branch. Poor location and poor…read morecustomer service. Just go to Bonita or Rancho San Diego instead.

They are no longer Bank of the West. It became BMO Bank a few years ago. The staff always seem to…read morebe friendly when I'm here and the place is always clean, no long lines. The parking lot is kind of small, but it's easy to locate. One of the few that's open on Saturdays.

Worst bank ever. Terrible follow up. My husband has been a customer of this bank for over 30 years…read more It used to be Wells Fargo, Great American, Bank of the West, and now since last Labor Day weekend 2023, BMO. So there are certain individuals my husband has banked with for that entire time. Do they provide exceptional service to us? No. In fact, I went to deposit $500 cash at the teller of this branch yesterday morning Labor Day 2024, and the teller message flashed after I put all the cash to deposit, that there was no more deposits available. Then my $500 never came back out. I did not get a receipt, and there was nothing to show the $500 I had lost. I went in to the bank this morning, and they had no idea of what had happened, nor did they take any helpful action, except the young teller who helped me, filled out a report which he said I "should look for something in the next 7 days and if I don't see anything within 14 days, call the branch and they can look up my profile." How can a banking institution not have a reconciliation of the transactions that occurred and resulting errors or mis-reconciliation. There are numerous incidents in the past year or two that I could recount here about not getting my phone calls returned from three different and specific bankers, who know me personally, and they have never resolved the varying issues which I had contacted them for. Terrible service and it seems to be a part of the bank culture. Don't take my word for it, see for yourself. UPDATE: Nine days later and still no resolution to my $500 stuck in the teller. Simply ridiculous. Never go here unless you don't value your money, This bank surely will not value it nor you as a customer. Even after 30 loyal years.

Claudia Kashat help me setup my account she was very pleasant to work with and answered all my…read morequestions this bank branch is small but very well organized staffs are friendly

Great experience with the Staff. I applied for a HELOC loan and Claudia Kashat and Maria Lynch…read moreassisted me with the process of the loan. Claudia and Maria are very nice, also very knowledgeable. Claudia and Maria explained to me in detail the question I asked concerning the loan. The process of the loan went smooth and none stressful due to their positive attitude and friendly demeanor. Both were quick to answer emails on questions asked. The best bank I've been a member of without a doubt. I highly recommend Mission Fed to everyone. Rene

WORST BANK EVER !!!! Only giving them one star because they won't allow me to give a zero star…read moreATM stole my money twice, I called and they suspected me of fraud.... Don't ever bank here honestly they don't help you. They don't respect you as a customer. They will withhold your money and not have a care in the world if you miss bills and don't pay for your late fees or anything.. they are absolutely useless and empathetic. They honestly need to do better as a company.

To start off I wanted to thank Nestor for his patience with my father and assisting him in opening…read morea savings account. My father is going through old aging and other health issues so encountering someone like Nestor made us all appreciate this branch specifically. Bilingual relationship bankers like him are the foundation to the branch and establish trust between the banks and their clients. His exceptional customer service skills deserves more recognition!

I have been a Union Bank member for decades. When it was purchased by U.S. Bank I was concerned…read more But I recognized the same employees and that was a huge relief. I have been helped by Vanessa on multiple occasions. I look for her when I have questions or when I need help with something. I enjoy going to this bank and would like to recommend this branch to everyone in this area.

This is supposedly my branch. I inherited it when Union Bank was purchased by US Bank. I have no…read moreproblem with the bank, only the branch. For two days, I needed to change my account, and they DIDN'T EVEN ANSWER THE PHONE. I wasn't even allowed to leave a message. I gave up and called the La Mesa branch and managed to do all my business with a very helpful phone call. The few times I actually needed to go into the branch, the people were friendly but I had a hell of a time understanding the accents. I got the impression it was a training branch.

I dropped by the Chase Bank in La Mesa yesterday because it was 'on my way' home but this bank is…read moreprobably the poorest constructed piece of architecture there ever was. I heartily agree with Jeff B. who left an excellent review on Jun 1, 2024. There is NO drive-thru ATM. There are at least three ATMs indoors which are positioned in such as way as to look like you can scan your debit card to open the doors to access them and still not be inside the actual bank BUT you cannot access the ATMs. The ATM on other side of the building was non-functional meaning it was just a blank screen. While I was there, 3 people walked up to try and use it. This ATM is not conveniently located. In order to access it, you have to park either in the parking lot which is huge or park on the street at a metered location. My advice? If you are a Chase customer, go to a different location to do your business. There are still branches out there that have drive-thru.

No bueno. Patrick is highly unprofessional and I will be moving my accounts else where. Basically,…read morehe was indiscreet regarding a personal account. He also failed to return my call to discuss.

It felt like all hopes are lost because I went to 2 Chase banks and none of their ATM let me take…read moreout any money. So I figured it might be a system error, lucky for me I saw a Bank of America down the road, standing alone by it self but twice the size of the other 2 combined, plus 4 atm machines with shades back to back, so I decided to use it and voila, cash come out easy peezy, the machines are well maintained and the button are not faded or covered in cobwebs or dust, definitely come again as a convenience stop

I have been with CBT in Rancho San Diego for years. It use to be excellent but with new staff they…read morehave gone downhill. They do not care how much money you have or how long you what been with them. All they care about is making more money. When I originally was asked to move my accounts to CBT, I was promised that I would NEVER have fees. But apparently, they do not care about their clients or prior promises and commitments. I will be closing my accounts to a better bank.

This 5 star for Steven, had to deal with him twice, once when I opened my account few months ago…read moreand again yesterday when I had a problem with my phone app , really nice guy and professional, he went above and beyond to make sure all my questions were answered.