1. UScellular & T-Mobile

    1. UScellular & T-Mobile

    0

    Rocky Mount, NC

    UScellular & T-Mobile

    3.0 (2 reviews)
    Closed 10:00 am - 7:00 pm

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    4 years ago

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    AT&T Store

    AT&T Store

    (4 reviews)

    We had an appointment at 10 a.m. Door was locked. A few minutes after 10, David came and unlocked…read morethe door without greeting us and went to stand behind a station. We told him we had an appointment, which we'd booked online. "We don't take appointments" was his reply and it just went downhill from there. No interest in us. Dull, flat responses. We went in to get new phones and left in 5 minutes rethinking that decision.

    If I could a negative star, I would. I had the same customer service rep as mentioned above -…read moreDavida. She requested a ID to purchase a charging cable and battery pack. I gave her my military ID which she replied that she could not scan it in. She went in to say that I had a DL because she saw it. Davida said that she could not scan in the military ID. I have no idea why a store would require an id for a cash purchase. I spoke to the manager Jacob who appeared to defend Davida's actions. He went on to say that maybe she was trying to give me a military discount. That confused me because Davida said nothing about a discount and I am curious how she would give me a military discount if she would not accept the military ID. I requested to speak to the district manager twice. Per Jacob, Emmunael will only answer emails. I filed a complaint with AT&T who stated it is not their policy to request ids to make a simple purchase (cash). This is evidence that people (Davida) needs to continue her education beyond an AA degree. Further education would give her the ability to think beyond what is before her. The future relies on thinkers, analyzers, and people who have a acute understanding of common sense. I would highly recommend that people avoid this store.

    UScellular & T-Mobile - mobilephones - Updated July 2026

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