Efficient, Professional, and Excellent Custom Frame Service…read more Had a great experience at MyEyeDr in Wake Forest. Check-in was fast and efficient, and the exam itself was even quicker without feeling rushed. Everything moved smoothly and professionally from start to finish. Dr. Reiman arrived in the exam room in what was probably one of the fastest turnarounds we've experienced with any OD. She's very personable, easy to talk to, and clearly explains her assessment while providing strong, confident recommendations. You can tell she knows her craft and genuinely cares about patient understanding. A special shoutout to Devin, the optician, who was incredibly knowledgeable and patient while helping us with custom frames. We brought in three Chanel frames, and she took extra care to make sure everything was handled properly and fit just right. Her attention to detail and expertise really stood out. We're currently awaiting the return of our custom-ordered glasses, and based on the experience so far, we're confident they'll turn out great. Overall, a seamless, pleasant experience. Would definitely recommend this location to anyone looking for quality eye care and attentive customer service.

AVOID THIS MYEYEDR ON CAPCAM AVE. I wanted a new pair or two of glasses, so I called Dr. Swaim for…read morean appointment, the Doc I went to last year, who was awesome ! I wasn't able to get an appointment until August 11, so I called MED on Capcom . Surprise surprise ! I could get right in ! I went in , had the exam, Reese, the salesman, showed me a pair I liked , and the price was good, so I ordered them. They came in, I was NOT ABLE TO SEE !! They had my PD at 62, which is incorrect, it is actually 60. So another salesman ( Reese ) was not in that day, so Suzy helped me. She remeasured my Pupillary Distance , and came up with 59 1/2...closer but STILL incorrect ! Adults PD don't change once one becomes an adult. I was asked ' Who told you your PD was 60 ? ' Every Optometrist I've been to for 50 years ! So she said she fixed it, and again I waited till the glasses came back. AGAIN, I was unable to see. Every time I have to go back, I see someone different. I was, understandably upset, and asked for a refund. His name was Deven. He walked away, and the 5th person came out to talk to me. The last person I saw was the ' glasses ' tech, supposedly. Mary . I asked for a refund, she asked for another chance, I could come back on Monday or Tuesday of the next week, when my ' doc' was going to be back in , and she was sure the doc could tweak my script to my old one, so I might be able to see. She was upbeat, and said she was sure they could fix this. I would be getting an email to come in on Mon or Tues. At this point, I should have read the reviews FIRST ! This place has only a 3 star rating ! Also, I was told my astigmatism had changed. I was unaware I even had one ! No one previously has mentioned that I had one ! DO NOT RECOMMEND THIS PLACE !!!

I really wish I had read the other reviews before I gave this location my time, energy, and money…read more This is my first and last time visiting the Wake Forest location! I ordered my glasses on October 9th. Today is November 11th. The first time they were received, I saw two of everything. The lady who helped me with the try on advised me to "just wear them until my eyes adjust!" I said no! I'm leaving them here. I refused to put me or other in that kind of danger! She also said she confirmed the prescription was correct. I had to schedule a follow-up appointment to have my eyes examed a second time. During that visit, I was told something was definitely entered incorrectly. So the glasses had to be sent back to be corrected. I just went back to pick them up, and the vision was blurry. The receptionist was very kind but advised me that Kim would have to assist with adjusting them. The fit wasn't the issue. It was my vision. Kim was on lunch, so I gave the receptionist the bag with the new glasses and told her I would like a refund. She nor Kim was able to help with that, so I was told to call on Monday morning. I have been wearing glasses for almost 30 years & I've never experienced this before! At this point, I am OVER trying to correct the issue with this location!

Of course you'll say customers are valued, but what matters most is you showing customers their…read morevalue. I've even requested to speak with a manager but of course the manager was too busy. The sad part about it is I wasn't asking for a freebie/ handout I was paying for a service. At the end of the day lesson learned Myeyedr shouldn't be your eye Dr.

My left lens was cut incorrectly and i cannot see out of part of the lens. When i returned it, they…read moresaid they would have to charge me $282 more to cut it with a high index lens. It just needs to be cut correctly, not upgraded to a high index lens. I already paid for the glasses and will not pay anymore

My wife needed new glasses due to a rapid change in her Rx. She got an appointment quickly and…read morereceived very timely and friendly service. She got her new Rx and was allowed to use her two month old frames and simply have the lenses replaced. The previous place (usually great) had made the reading area way too small. We she had trouble, this office replaced the lenses without charge.

Dr Peters is excellent and I would recommend him to anybody looking for a experienced eye doctor.read more

After making a reservation a year in advance, receiving my post card with appointment time and…read moredate, calling to confirm my appointment and submitting my time to be away from work; I was none pleased to listen to a voice mail stating the due to my none compliance my appointment had been canceled. I returned the call and was routed to their call center to which I was told that I was noncompliant and was canceled, and my Time was not 11:15am as I stated, though I was looking at my appointment card and standing beside the wall calendar which I wrote when I verified my appointment (both matched). I have rescheduled via online. I have no problems with Dr Peters. But the customer service will definitely prevent my returning to this company. COMPLETELY FRUSTRATED

For the last 12 years, I have been going to another location which was closer to where I live. Even…read morewhen it was under a different name. It seemed like after Dr. Batey ( sp) left that office a few years back customer service went downhill. I will not mention that location but my last 4 visits left me frustrated to say the least :(. After my last visit, I decided that I would take my daughter to another location to look for new glasses. We first went to the Crabtree location and Victoria was awesome and helpful; however, there was not a lot of inventory there for my teen :). Beautiful store, just smaller :). We then went to the Six Forks location and I will always be a patient there moving forward. The manager was extremely accommodating and Stephen ( who helped us) was awesome! Stephen took his time with us on two separate days. He was honest with feedback, fast and efficient. I should repeat that, "Fast and efficient." I cannot say how much I appreciate a place that is on top of things along with offering incredible customer service. This location has it, and I know It is a rare find these days. My family and I will definitely continue going to this location in the future. My past location was only a 5 minute drive; however, it is definitely worth it to me to drive the extra 20 minutes to this practice!

lots of hidden fees. Dr. is only available virtually ( in person staff are not medical doctors) and…read morethey require retinal imaging since the doctor isn't there in person to do an exam. Felt very shady.

It has been 6 weeks since my eye exam. A pair was ready for pick about a week later. Double vision…read morecorrection was in the prescription. The glasses did not correct the double vision. I was told that the lab made a mistake. The glasses were sent back to be replaced. After another week or 10 days I was told my glasses were ready for pick up. Still seeing double vision. The vision was somewhat better but still experiencing double vision. Sent back again and I was assured they'd be correct. Less than a week later I got an email saying the glasses were ready. When I got there the glasses weren't. I was told I got the email as a computer glitch. Tuesday when I called I was told the glasses had come in Monday. I waited until today (Friday) to pick them up. Still didn't correct the double vision! They wanted to schedule me for another eye exam. In the 60+ years I have never had to have a second eye exam. BTW I'm not a fan of remote eye exams. The exam was conducted from a site unknown. Interaction was via video. I asked for a refund since I have zero confidence in this practice. They said I couldn't get a refund for the exam. I seem to recall somewhere in the mumbo jumbo of disclaimers that was mentioned. I have their prescription from the original exam. I will visit a dependable eye doctor and have him compare the MyEyeDr script with his results. If I could give zero stars I would. The people in the office are fine. The ability to deliver their product is atrocious!

Do not trust these people! I tried them because they were close to my home and appearance from the…read morestreet was nice. Boy was I wrong and it cost me BIG time. I scheduled my appointment and gave my insurance information. Upon again I gave my insurance information on the registration forms. The front desk told me what was covered by my plan. I went back and Dr Raess was very good. Shevwas professional and I was pleased. I was sent back out front and found out they did not stock contacts ... even my common prescription so they would have mine shipped in ... 5 to 7 days. I come back and go to settle things (they had my insurance already) and instead of the 6 months supply my insurance was suppose to cover I was billed for a year ... an extra $222. I figured I was there and would need them so I went on and paid for them ... a $257 bill paid in full that day. About a month later I get a bill for EVERYTHING because the insurance filing went wrong. For 2 months I chased insurance things down with no help from MyEyeDr because all billing is done in a 800 phone service center which I believe is offshore ... NO HELP FROM THE LOCAL OFFICE! I think I've finally got things straight and the insurance will handle the balance. Another month passes and I get another bill ... after I paid $257 upfront which was supposedly was the balance ... for another $162 because the insurance didn't cover the fitting and the amount of lenses I was told it did. I try to contact MyEyeDr but again get pushed to their 800 phone service center and again receive NO HELP. I call the local office and left messages asking for someone to return my call ... 2 DAYS later and they have yet to return my phone call. PATIENT BEWARE ... you better know what your insurance covers ... DO NOT COUNT ON THEIR FRONT OF HOUSE. Beware of the front also selling things you may not want. Lastly DO NOT EXPECT ANY ADMINISTRATIVE HELP FROM THIS COMPANY WHEN PROBLEMS ARISE ... THEY DO NOT JNOW WHAT CUSTOMER SERVICE MEANS!

I'm only providing a 3 star because of Andrea's kindness. If it wasn't for her, I would had left…read more For one I feel okeydoked. After having my appointment cancelled 2x's at the last minute stating the same reason (system issues), I scheduled another appointment with them. The disappointing factor is when I get in the office and read a intake form that highlights I must pay $44 for the appointment. However, the first line that was not highlighted in yellow, statedthe individual does not have to opt in. After having all these cancellations, I went ahead and paid the $$ because I couldn't afford to take more time off and move my schedule around again. Like, who wouldnt feel backed into the corner to move forward with the exam. Needless to say, I have no intentions of seeking any further care at this location. I SHOULD have read the reviews before I decided to select this location.

I had an exam there yesterday. I'm 74, and this optometrist is totally unprofessional, rushes you…read morein and out, and I had a hard time understanding him. My VA sent me there to get an exam only. My wife said she went there a month ago, and said she'd never go there again. I had to agree. Without a doubt this was the worst exam I've ever had. I am lodging a complaint with Patient Advocate at the Durham VA so they can remove this facility from their recommended list.

Zero stars - extremely disappointing experience. I waited 45 minutes after my appointment time to…read morebe seen, finally someone noticed me waiting and asked another staff member to get me started. While going over charges at the end, I had a $145 contact fitting fee. I've been wearing contacts for years so no one helped me "fit" anything. After stating they should really be more transparent around pricing I was informed that I was supposed to be told upfront. I asked for one pair of contact lens samples to take with me to use during the two week wait time and was told no. $718 and 3 hours later (no exaggeration ) I was finally on my way out. I did ask if that time frame was typical and was told that it was normal now that they've switched to virtual. I now know after reading other reviews that it's actually not typical. I feel deceived on pricing and my time and patronage were not respected or appreciated. I'll be picking up my glasses (cheapest pair available) and contacts and will never visit again. I'll add that the virtual visit with the doctor and technician was fine and both were professional. Unfortunately this doesn't make up for the rest of the visit but it's at least one good caveat to this.

Now that they've added the option to come in, get tested and then meet with the doc via video, it…read morehas really opened up so many more appointments. Since I prefer this store, it's a huge help. Lara has all the newest equipment and gets the eye check done very quickly. Angel has the glasses/contact ordering down. It's a very well managed office.

Upon entering I was greeted by a friendly receptionist who took my name and I filled out necessary…read morepaperwork. I then was called back with Rachel the technician was extremely nice, friendly, helpful, personable and knowledgeable. After my exam I seen Doctor Shiau- He is the best! Ask him anything and he will explain it all to you so you can understand. He friendly, kind, personable and makes time to answer all your questions. (Easy to understand answers) Then he led me out to talk to Raz she looked up a price for some sun glasses then made sure the price was correct with my discount.

Try having kind professional competent front desk clerks available to assist potential clients…read morecorrectly. I previously made an appointment to come in and shared my info to get an eye exam. Came in today to be told by their front desk lady (upper middle aged chubby lady with very short hair) they didn't take my insurance after all. All with in 3-4 minutes and being told the appointment had to be paid for in full at $143.00...she then tells me I need to come back at 1:30 pm with a nasty sarcastic grin and undertone. The place was disorganized and needs to address not having their act together. Don't know which was worse... being told afterall...they don't take my insurance to...within a couple of minutes i now needed to pay their cash rate of $143.00 plus come back at 1:30pm. My time is very valuable to me. Get your act together lady! I will not go back. Don't trust their incompetence.

Quick summary: This was my first time to this provider and they will have my business from now on…read more (unless something dramatic were to occur.) Full Review: I was in a pinch (my last pair of glasses broke and my prescription was 2.5 yrs old). I walked in and asked if I could just wait and see if they could fit me in. The staff said I was welcome to wait (in fact they were super friendly) but they were completely booked so it wasn't likely I would be seen. I lucked out and a person did not show up. They fit me in after about 20min. My experience was excellent. Honestly it was one of the best trips to an eye doctor I've have in many many years. (I've worn contacts/glasses for nearly 30yrs). While I was there, I went ahead and ordered my new glasses (one of the new Nike frames). This was on a Friday. For some reason, I didn't get the transition lenses this time ( I almost always do). As the weekend progressed I started having sever buyers remorse. I went in to their office Saturday afternoon and asked if I could change my order to add the transition to the glasses. I really thought the answer would be no. They were happy to help me make the change and let me know that it would probably delay my order. I kind of assumed it would but I felt better about the purchase now so no big deal. Imagine my surprise when they called me Monday afternoon to let me know I could come in and pick up my glasses! Awesome experience!

Booked an appointment online for next available Saturday, which was some weeks out. As the week of…read morethe appointment approached I received recorded messages notifying me of the appointment. Instructing if I couldn't make it to call them. I went in the day of my appointment, a 45 min drive, and was told they filled my time slot because I didn't confirm the appointment, what!!! The customer service lady hardly made an effort to correct the issue or to get me in quicker. Now I have to wait another month to see them. All I wanted to do was to replace a pair of glasses I lost. I will not be back to this location and I am looking at options to use a different company!