The PO gets a bad rap and rightly so. The busiest times are when there is one window open. When one window closes...it's time for a break. And when a new clerk has to take a long swig from the water bottle before helping a customer, it can be infuriating. There was a young clerk patiently helping a family with passports, and disseminating useful information, but I didn't get that person, I got the water bottle drinker...who told me they were out of forms and to go to another location. Which I did. In the next town. And they had told me the wrong info. read more

Worst post office in the area... You are better off going to either the Highwood or Deerfield post offices. If you're going west, the Northbrook post office on Dundee Rd. is better, and the one on Church near Shermer in Northbrook is the best yet (though really small). I avoid the Highland Park post office unless I absolutely can't get out to another office, or just to drop a package off. If you're just dropping off envelopes, go to a drop box anywhere else (the one in Jewel is good), or you can get trapped in the round-about because of that infernal traffic light. You can't pay me to wait in line here. The staff - goodness bless them - seem to be working hard, but just can't keep up with the demand. There's almost always a line, and it's frequently packed because of how many people refuse to use the kiosk (which can do 75% of what the people waiting in line seem to need). Unfortunately this creates a bottleneck, making it impossible to access the kiosk or the PO boxes, because the line is out the door. Even when you can get to the self-serve kiosk, half the time I'm there it's having technical problems. It's either completely down, or isn't able to perform some service. Even when it's working, it's super slow and the dimension sensors never work, so I have to manually enter everything. At least it seems like the screen got an upgrade sometime last winter. Still, I can't seem to count on the self-service kiosk working. Oh, also, the automatic door there is SLOOOOW and - on two or three occasions - it didn't open all the way (not sure if it was a mechanical issue or because of the wind). If you're in wheelchair or mobility device, you might have problems as well. Entering the lot is a mess, because there's a huge incline that some lower cars will scrape on, and it'll really test your suspension. The eastbound stoplight accommodates left turns into the lot for a few seconds, but only if traffic moves nicely - and nobody in downtown Highland Park seems to drive with urgency. The lot near the building entrance is cramped, and nobody in downtown Highland Park seems to know how to park straight either, so it can be a mess. If you're driving a large SUV or truck, good luck. Parking near the drop-box / Sunset Woods Park entrance is a safer bet. Take it slow when exiting, if you want to keep your muffler, because that ramp transition is even worse on the way out. Seriously, folks; go to the Highwood or Deerfield post office instead. They aren't great, but they still operate better and are much more convenient to get in and out of. The kiosks seem to work better there. If you are going west or south, the Northbrook post office on Church near Shermer or the Techny post offices are WAAAAY better - possibly the best in the area. You can also get a lot of stuff done at the USPS.com website, and save yourself a trip to the post office all-together. read more

Sure miss all the former postal employees who have since retired from the post office. Today there was only one postal person who was chatting up people at the self check out kiosk. There were SEVEN people waiting for over ten minutes with absolutely nobody checking people out. Worst service and only the one US post office employee who when she finally decided to come back to the check out area she started walking around in the back ignoring people. Took 15 minutes to buy postage for one envelope at the self check kiosk. read more

Our mail lost all the time. We always have mail from the neighbors. That is not good. They have to put attention i stopped by, and I told them and they continue to do it. read more

Is this even a functional post office any longer? No one is ever at the counter. There is nothing to access as a customer who would like to utilize technology. The employees either don't speak or are just not interested in providing customer service. It also looks pretty out dated. I avoid this post office. Lots of really great post offices on the north shore. read more

if I could give this location NEGATIVE stars I would. this location has lazy, dishonest employees. I had a package that was supposed to be delivered today, July 5th, for a child's birthday party. Tracking first said by 5 pm, then was updated to 1-3pm. At 4:14pm I received notification that it could not be delivered as addressed. I had printed a copy of the shipping label for my own records and confirmed with the recipient that it was correct, which I knew it was because I'd shipped there before. What was different today? The single family home is close to Ravinia so there was heavy traffic. The recipient didn't even receive their regular mail today. So this delivery driver decided to just not deal with the Ravinia traffic and opted to not deliver their mail or packages, which included birthday presents for a child's and to attempt to not have any responsibility for it, they lied and said it couldn't be delivered as addressed and returned it to sender. The USPS Customer Service line, once you get through to a human, is nothing more than an inbound customer service call center. They can do nothing more than enter a ticket and the local post office (833 Central, Ph 847-433-3201), which closed to the public at 3pm today, has 2-3 days to reply to me, after they receive the ticket during their normal business hours. So, not till Monday the 5th. They had until 8 pm to deliver this package. They could have said attempted delivery made, will try again on Monday. But no. They flat out returned it to sender. In Minnesota. So by the time it is returned to me, it will have missed both the birthday party and the child's birthday. Because a driver is a lazy and dishonest liar. THIS is a prime example of why the USPS is failing. UPS, FedEx and DHL all have central call centers that CAN reach a local supervisor during ALL delivery hours, to fix mistakes like this before they are returned to the sender. NOT having a supervisor that this driver was responsible to answer to until deliveries were finished at 8pm today allows the drivers to be liars and dishonest. This package has been on that local delivery truck since 6:10 AM this morning. I will NEVER use USPS to ship ANYTHING ever again. I have had them say they delivered packages that were missing u til a tracer was put on them and then they miraculously showed up days later, and now this. THIS is the final straw. This driver should be ashamed of themselves. People's packages and deliveries DO matter. WE are the reason they have a job. If I could have my regular mail delivered by FedEx instead, I would. SHAME ON YOU USPS. read more

This is a brick building with absolutely nothing going on inside. There are people in it actually doing NOTHING. walk your packages to their destination, it will get there faster. read more

It's fine. It's a Post Office. Sometimes they're nice sometimes they seem exhausted. They've never lost or damaged anything. They probably need to hire someone to come clean up the weeds outside, it's a pretty big mess right now and gives the impression they just don't care. read more

U.S. Post Office - United States Post Apocalyptic Post Office - Post Offices Near Me - Highland Park, Illinois

I had a postal money order for about $700 that could not be used for the purpose intended so I needed to have the money refunded. Lisa at the Highland Park Post Office is my hero. She took my phone number and called when they had enough cash on hand to make the refund. It took quite a few months because they rarely have that much cash but she faithfully kept my number. THANK YOU, LISA! Other post offices misinformed me. They told me I had to get the refund at a bank, which is not true. Lisa was right and went above and beyond the call of duty to help. read more

Here's what you need to know: love this USPS location in downtown Highland Park. The staff is so friendly, engaging, fast, and efficient - always a pleasant experience and lines are never too long. We've used all their services here - from buying stamps to photographs for passports to pickup/mail out packages - never a poor experience. It's also one of the few USPS stores that pick up their phone. Special shout out to Mary and Lisa who are just a delight to interact with. They also have a great selection of stamps which my kids really get into - from Disney to women leaders to nature. Quite fun! read more

I would give this place a zero if I could. The workers there are so extremely rude and unprofessional. I went there to go drop off the last of my wedding invitations and the lady said they were too heavy and needed an extra stamp. My father went there THE DAY BEFORE with the SAME INVITATIONS and they did not tell him that. So I told the lady who was helping me that they are they same invitations that were dropped off yesterday so if those were also too heavy, what happened to them. She told me she doesn't know and I said what do you mean you don't know and she said "I said what I said". She and I got into it and she could not tell me what happened to my other wedding invitations. Also while I was fighting with the one lady, another client was arguing with the supervisor because they lost her package and weren't being helpful to the client. Worst place ever and I still don't know what happened to my invitations for the biggest day of my life. read more

I had passport appointment at 12:00pm, got there 5 minutes before, start to fill out the first time application form. At 12:09pm a lady behind the counter yelled 'Hay passport! Hay passport!'. I looked up saw her yelling at me 'We can't take you today because you are passed your appointment time, you need to reschedule.' I look at her for 5 silent seconds and told her no hard feelings, I will reschedule it. wow, where did USPS found those people?????? read more

This is my hometown and business postal office so I am here almost daily and some days it is great and more often it's not. Now to be fair I don't think that my negative experience here is entirely the post office's fault. The lines do tend to get very long and the wait can seem interminable. Often it would seem that someone from the US government does not really even want to complete your transaction. So many questions, procedures and hoops to jump through. Although most of the postal workers at the Highland Park office do their job with a smile on their face there are one or two that appear to take demonic pleasure in making you fill out another form or force you to return with yet another "required" document. Argh! The worst, though, are the other customers. One woman was yelling at me the entire time in line about a parking lot incident. Not even sure what she was upset about. Other's cut the line because they are "more Important" or "busier" than everyone else and entitled to do so. If you have to use this office do a yoga class first and bring a truckload of patience with you. read more

U.S. Post Office - Post Offices Near Me - Highland Park, Illinois

I'm a firm believer in the postal service. I read The Postman. In a postapocalyptic dystopia, I'm willing to put my faith in governmental couriers. But until FedEx and UPS get nuked, I'll take my business there. I sent an overnight package to California the other day, containing some important documents related to real estate-ing, guaranteed to be delivered yesterday at noon. It wasn't delivered until today, when all the places those documents needed to go would be closed. I went in to get my money back, which they gave me (only in cash though, not back on the card I used), but that doesn't solve the issue that the papers didn't get to where they needed to go when they promised them. I wouldn't write a review like this based on a single experience; this has happened before with sending packages from this location. Stick to letters and postcards with no due date! read more

I also received excellent customer service from Steve here, very attentive , patient and efficient during a very busy time when he was being pulled in many directions , so much better than my experience in my last suburb of Palatine . I'm glad we have such a good post office here in Highland Park!, I'm hoping it stops more of us from outsourcing our deliveries and shipments. I'm Sean Logan and I approve this message. Plus, it smells just like the post office that I grew up going to with my Grandma in Chicago , Anyone know what that smell is? Dead letters and stamp glue? read more

I am a very patient person. Yesterday I visited this post office twice and still didn't get my box sent due to long lines and lack of staff. This morning I was there first thing & waited as they were late opening. Clerk 19 was the only one there. The place was a mess & she clearly wasn't thrilled to be there. At the end of my transaction she asked if I'd like cash back and I said yes..$40 please. She looked at me and grinned telling me she pressed NO & it was too late & called for the next customer. Wow~Really Highland Park?! This place is a dump & customer service an embarrassment! read more

This is the worst by far US Post Office I ever visited. The slowest most unfriendly staff and the longest wait that you will ever have for no reason. I have been to this post office a number of times and it seems to always be the same thing. They close lines will lots of people are they even the staff seem to just be standing around. If someone was to explain how not to do customer service this would be the place. I'm sure the reason people go here is because it is the closest. If you can drive go to a different one that has a higher rating. read more

Two stars because I was pleasantly reminded that my husband is a total badass. One star for everything about this post office. Yep...nope I still see no reason to ever go back here. Sadly the post office in my community continues to be the worst. I agree with the other reviewers that the HP community can be quite full of itself, but I'm not sure who wins the award for being more sad--the customers or the employees. What is wrong with the staff at this post office? Why do they seem so miserable? I think they are slow on purpose to teach the rude community members a lesson. The average wait time is at least 15 minutes per person...if you're lucky. Every. Single. Time. I recently had an experience where there were three desks that appeared to be in operation. One family was getting passports for their sons. I was standing there forever while the other employees were going about their business completely ignoring me. I told myself I was going to smile and be the pleasant person I am...thinking they'd take notice and help me. Nope! I literally waited while the family finished up and then a couple minutes more, after they left. I feel bad for my hubby, because he wasn't aware of the quirkiness of this post office. We stopped in the other day to drop off a package that he needed scanned. We waited in the line forever, and I could see he was about to explode, and he eventually did. There were two people ahead of us, two employees who weren't assisting anyone, and finally he busted out loud,"Good luck everyone! I'm out of here. I'm going to a real post office where the employees actually care and appreciate having a job." We dodged out of there (me just keeping silent while he regained his composure, thinking my husband is a badass). We got in our car and drove to the Deerfield post office. Thank you Deerfield for always being there for us. And, guess what? All three desks were open and everyone was assisting customers. We were out of there in a total of 15 minutes...and we were third in line! #JustDontDoIt read more

Outstanding customer service. I'm from out of state in the service I got at this UPS store was amazing

I have had many good experiences with the staff who are generally helpful and friendly. Most always the unpleasantness is generated by people in line who are impatient and rude. Yes, there can be long waits, but the staff does it's best to keep up with the lines. I am always happy when I get the flower lady, who usually brightens my day. I would challenge the people ranting and writing negative reviews to see if they could survive a week working there and dealing with the HP public before they complain! read more

All I am gonna say is that I received a notice for a registered letter and called. A nice guy named Jim told me the letter was there "in the cage" and he told me I could come and get it. So I go and wait in line. The rep at the counter accusingly asks how old my notice was. I reply that I received it the day before! Then she proceeds to inform me that there is no letter for me. Hmmm. I ask her to look in the cage. And bingo... she finds my registered letter. Geez. Ya gotta guide these people! read more

Mail delivery switches between excellent to very poor. Had a great letter carrier who seems to have vaporized. Mail was delivered early and at the same time each day. Packages were left as I designated. Suddenly, mail is being delivered very late, sometimes as late as 6 PM. Mail holds are unpredictable. PO can not seem to deliver the mail on the day that the hold ends. This means you have to track it down. Are they going to deliver or not? I have bills to pay and I need to have my mail. My impression is that mail is delivered when the PO feels like delivering it. I have complained about this in the past and it has done no good. In addition, there is one service agent at the customer desk who is a real stickler for regulations. Never put a staple in your mail. Never. She will feel it and charge you extra money for hand cancelling. Her entire life is mail and I fear she has been promoted to Postmaster bc I have not seen her at the service counter recently. Bring pleasant to this woman does not help. I feel sorry for her co-workers. Like everything else these days, the HP PO service is barely functional. We probably need to get rid of the current Postmaster General who was appointed by Trump. There is no doubt that he is not qualified for the job, making him incompetant and the rest of us distressed. read more

Dont use this post office. If you need help delivering a package they will give you bad advice, take your money, and when the package is not delivered they will not refund your money!! The manager there take no responsibility for his employees either. In addition to all this, I am constantly getting mail delivered late or my neighbors mail. Who knows what mail I never got!! read more

This place is the worst. I go to send a return and I needed ONE small strip of tape for my box. The lady tells me "you have to buy a roll of tape we don't have tape" WHAT? This is a post office where you deliver boxes all day and you can't give a customer ONE strip of tape? Absolutely ridiculous. UPS is where it's at. read more

Everyone who works here looks dead inside. Says they do passport photos but their camera is broken. Were incredibly unhelpful.

Once again waiting until 7pm for mail service and a package from USPS the post office has had since Saturday, Dec 5th. It is Tuesday and Dec 8 and post office has yet to deliver package. Most inefficient service on top of larceny for carriers who are doing their Christmas shopping in affluent neighborhoods! read more

I am almost never inside this post office, thankfully. I went in today to mail my broken cell phone back to the insurance company. There were 3 people in line in front of me, and the man waiting 2 people ahead had his face mask barely covering his mouth. He got to the counter and at no time did the clerk ask him to wear his mask properly. I am a caregiver for my parents in their 90's and I do NOT want to bring COVID home to them. As the guy walked out, I asked him to cover his nose (by this time, he was wearing a chin mask) and he placed it on correctly. A customer in line thanked me for speaking up. When I got to the counter (big flower lady was the employee there, not the same employee that dealt with the unmasked customer ) I complained that the other clerk did not ask him to cover his nose. Know what her answer was? "We don't police the customers." She did not apologize, she did not say we will try to do better...nothing like that. Just snapped that they don't police the customers. She apparently is the supervisor of the other clerk and said she'd speak to her but what is wrong with these people? They don't already know to request a customer put the mask on correctly? They don't care? Do they not realize they put their own health at risk when they ignore this issue? To top it off, when I was walking out, there's a man standing there in line with no mask at all. Of course, I spoke up. I hoped we would all be helping each other out, but some customers don't care and this post office apparently does not either. Their attitudes are bad and this is why the reviews are generally so poor. read more

They are way better than the rest of the post offices. You should try Glencoe post office. It's the worst post office i have ever been!

A carrier (not our normal one) just THREW a package to our door about 50 ft. We walked away when I came outside and yelled after him. He went to his vehicle, then I walked towards him and he mumbled his name. This is absolutely unacceptable. I was sitting in my living room and saw him throw my package. What kind of people are you hiring HP post office? read more

Living in HP for over 5 years now and still have not had a good experience at this place. Wait times are way too long if you aren't the first person in line at 8:25AM. Trying to get a package when they failed to deliver it the first time is a huge pain. If I could have my mail sent to another post office I would. Try having a sense of urgency or even pretend to like you job... "Do what you're doing... JUST FASTER!!!!" read more

Generally helpful with few attitude problems (I am talking about you Deerfield post office!) Just returned from vacation and our held mail was delivered to the wrong address a quarter mile away! We are fortunate that the homeowners brought it all to us. read more

I have had great service here even igf I come a few minutes before closing. Always polite and professional service.

I have genuine empathy for having to deal with the public, especially in a community that has a sense of entitlement, but I completely disagree with anyone who thinks this place is run in an acceptable manner. They couldn't move more slowly, or be more indifferent. It fits every negative stereotype. They ran late for the first appointment while we watched the person ultimately helping us just sitting and doing nothing. The upside was showing my children first hand how terrible their lives will be if they don't do well in school. read more

Worst customer service; In fact, they're behavior can best be summed up as rude. I take 99% of my business to HP's UPS store. They're efficient, appreciate your business, and smile. read more

Go to ups or fed ex. Don't waste your time here. I sent something out. Two weeks later the package wasn't delivered. I attached postage to the package. Manager kind of gave me a run around kind of answer. The hours are not very convenient for working people. Much rather pay a little more knowing that the package will get to the destination. This is unacceptable. Unless you want poor service, take your business someplace else Highland Park natives. Good day read more

If you have patience and want to wait for the laziest employees ever, then this is the place for you. The employees have terrible customer service skills. Then when you are done they ask for a good score on the receipt! The government must be desperate for employees because these people are terrible. My package had been there for 5 hours and they said they wouldn't get to it until tomorrow, when all of the employees are just standing around. It's no wonder they get terrible reviews. read more

If you need passports done go anywhere else. So unorganized and rude here!! Didn't tell us their camera was broken. Said they sent an email but they didn't. We went to do photos and they took people before us despite having an "appointment". Don't see why there is an appointment time if they don't abide by it anyway. Went to the Skokie location with our other child and the process was much smoother and organized! read more

The most disrespectful service. Place is ran by animals who don't know what customer service means. I'm not sure how they even have jobs. They should be hidden behind the desk so people do not need to interact with them. Horrible place. I will go to Highland Park post office like I usually do and drive a bit further so i don't have to waste my time there ever again. They need to hire some new faces there. Disgusting. I'll be posting this review everywhere i can. I would give them 0 stars if i could. read more

I have had nothing but good experience here compared to other USPS offices. Plenty of parking, the attendants are efficient and the facility is clean and modern. The lady with the bright glasses that someone else referred to is the friendliest, most competent USPS employee I have ever dealt with and she is funny and casual which is great. Maybe that is why someone misinterpreted it for being rude? read more

Cynthia wins the prize for attitude. Besides for her rudeness and unpleasant demeanor the US postal service is priced higher than UPS and the outstanding service at the Highland Park store was incomparable to the unacceptable service from the Highland Park United States Post Office. read more