Recently, I had to drop off a returned package at the USPS in Northbrook.  There was only one staff…read moremember behind the counter, a tall and thin middle-age black woman, whom I have encountered numerous times in the recent years.  As soon as I walked up and put the package on the counter, without any greetings to me, this woman pointed to a tablet in between her and me, and said "do the survey" in a tone that was like ordering me.  There were 3 emojis in the tablets, a smiley face, a neutral face, and an unhappy one.  I was unprepared, in a hurry, and didn't have time to think or ask, and just hit the smiley face.  She then scanned my package, gave me a receipt and said "here you go".  I said "thanks", and she said "you are welcome", and that was it.  What kind of survey was that?  How could they expect the customer to do a survey before any service was done?  What's the purpose of doing such a survey?  And doing the survey right in front of the staff member was just awkward!  It rendered the survey meaningless. This USPS used to be fully staffed back in the day.  There were a couple of friendly staff members whom I truly miss.

I have seen the Northbrook USPS main office on Dundee in its heyday having four agents/postal…read moreworkers staffing the counter, and I still have fond memory of one postal worker whose looks and mannerism were exactly like Mr. Rogers. I believe he has retired a couple of years ago. With the USPS's on-going cost-cutting effort, nowadays the counter is just staffed with one member most of the time (by different people), and you may see two on some lucky days. This has led to longer waiting time, and the service level varies quite a bit, depending on whom you are dealing with. One of the staff members there has the practice of asking customers to rate her service in front of her (using a "smiley face machine"), sometimes even before the transaction begins. This would create pressure for customers to give her good ratings, and this should not be the way the survey is done. To be fair, the rating machine should be placed away from the staff, near the front door exit. Fortunately, with the advance of technology, people can accomplish a lot of the mailing services online. My wife recently needed to mail a couple of CDs, and we have found a cheaper way of mailing packages. On the USPS website, you can use "Click-N-Ship" to print mailing labels and pay for the shipment. The shipping fee for one CD (4 oz) using this method is $4.50. However, if we had taken it to the post office without the prepaid label and did it with an agent at the counter, it would have been $7.20 for the same size and weight. We could either arrange for a pickup from home, or drop off the packages at the post office. Just for the peace of mind, my wife preferred to have the packages dropped off so she could ask a staff member to scan the packages. Actually, you can just leave the packages in one of those mail bins/boxes without having a staff member scanning them, because there are tracking numbers on the prepaid mailing labels. We are glad that we could save some shipping fees by using the "Click-N-Ship" online.

So bad. The office lady provided wrong information on purpose. Experience is really frustrated and…read moreconfusing.

USPS provides amazing value. I needed to send some envelops with two to three day delivery. UPS was…read moregoing to charged my wife twice what USPS would charge, and when I needed to return the signed versions UPS was three times at much $92 UPS vs $35 for USPS - and delivered a day earlier! I rarely see these kinds of savings but here is one - use it!

Customer service has gotten worse over the years. Same grumpy folks at counter offering limited…read moreeffort. Maybe try smiling..

If I could give this post office zero stars, I would! I ordered some items that were shipped out…read morefrom this post office that are certainly lost or stolen! I had to ask for a refund from the seller because I never received my items. Someone needs to investigate this post office!

Came in for the third time and finally have all the paperwork for my passport…read more I forgot to fill out some of the paper work and instead of getting back in line Andrew helped me ( I forgot my readers) very kind patient and I really appreciate his polite and courteous manner. Such patience. Thank you Andrew!!! Exemplary employee and he definitely meets the bar. I must say it was a very pleasant experience . Thanks Andrew!!

I was going to raise my rating (1) since my last review since the rude primary counter person has…read moreretired and new counter people are much more professional and friendly. However, this week I had another disappointment. I filed a Hold Mail card for the period May 14-18. Card was handed to counter person on May 11. My mail was delivered every single day!!!!! Thank goodness a neighbor checked each day. This on top of several missed delivery days in February and March. Informed Delivery lets me know what's late or missing. This post office needs better management or it should be closed.

Having an actual HR number to contact. Their HR seems to be nonexistent…read more It's hard enough to contact managers at the facility as well. Too many loopholes. I worked for them for a month doing Seasonal Support Driving. Got laid off. But they have me on the payroll as active. I can't receive unemployment benefits because of this.

I read bunch of Karen comments, before you complain know how hard is the job to find 1 box among of…read moremillions of boxes. Complaining about not ringing the bell or after ringing why he didn't wait, look these people have to deliver 30+items per hour at tough conditions. They don't have time to kiss your.. How about check your door or your camera from your phone before you complain. People like you is the reason why businesses are closing and people are loosing their jobs because your entitled toddler-like attitudes. Usps and fedex takes at least 5 days to deliver and good luck tracking it. my father used to work for ups and I know how hard it is to watch him come home tired, hands,face dirty. Maybe a little appreciation is all they need sometimes.... be nice people!!

I had to visit the US Post Office in Wheeling because of a piece of undeliverable mail. The note…read moreattached to my mail was of no help. Our postal carrier necessitated my visit to the post office. Once I arrived, I had to wait in line. When I got to the front of the line, my issue was resolved in a timely manner.

The post office used to be open early so people could go before work now they open late and people…read morecan't go there. Do not like these hours. They should open early in the morning and close earlier in the day.

While headed to the Green Bay Trail for a run, I found this United States Postal Service (Glencoe…read morePost Office) to be the closest near the trail while enroute. At the time, I had an eBay shipment that needed to be shipped out. I took a liking to its cute building which sat in a classy looking area nearby Glencoe Village Hall right in the heart of Glencoe! Via Village Ct, I was able to veer quickly into a parking spot rather than entering off of Hazel Ave. Along with its cute building exterior, the inside environment gave off a very positive vibe rather than a negative one. As I waited to be seen, I adored the postal clerks' interaction with a customer ahead of me, who had a young daughter. The interaction appeared so genuine which put a smile on my face immediately while in line and as I moved towards the counter to be helped. As someone who visits post offices regularly whether it be for Poshmark or eBay shipments, the postal clerk presented one of the friendliest vibes I have ever encountered at any post office location. After giving the clerk my package, he questioned me if it had anything liquid or hazardous inside then explained to me the shipment options for my package which I always choose the cheapest, hehe. As a Poshmark Ambassador on Poshmark, and someone with a 100% positive feedback rating on eBay as long as the package gets to my buyer I am always satisfied. I was on my way in minutes. I am terrible at doing the surveys pertaining to my visits at post offices, but best believe I always share some sort of a review. Being that I had a great experience, I would gladly utilize this United States Postal Service (Glencoe Post Office) again when in the area. ~ Embrace the journey. ~ Thomas G

Bad service. At 4.56 pm, nobody answered the phone. Informed Delivery…read moreshowed 6 letters to be delivered. We received 2 ad flyers ! Delivery at 7 pm is not unusual. Terrible. Chris Dreher

The PO gets a bad rap and rightly so. The busiest times are when there is one window open. When one…read morewindow closes...it's time for a break. And when a new clerk has to take a long swig from the water bottle before helping a customer, it can be infuriating. There was a young clerk patiently helping a family with passports, and disseminating useful information, but I didn't get that person, I got the water bottle drinker...who told me they were out of forms and to go to another location. Which I did. In the next town. And they had told me the wrong info.

Worst post office in the area... You are better off going to either the Highwood or Deerfield post…read moreoffices. If you're going west, the Northbrook post office on Dundee Rd. is better, and the one on Church near Shermer in Northbrook is the best yet (though really small). I avoid the Highland Park post office unless I absolutely can't get out to another office, or just to drop a package off. If you're just dropping off envelopes, go to a drop box anywhere else (the one in Jewel is good), or you can get trapped in the round-about because of that infernal traffic light. You can't pay me to wait in line here. The staff - goodness bless them - seem to be working hard, but just can't keep up with the demand. There's almost always a line, and it's frequently packed because of how many people refuse to use the kiosk (which can do 75% of what the people waiting in line seem to need). Unfortunately this creates a bottleneck, making it impossible to access the kiosk or the PO boxes, because the line is out the door. Even when you can get to the self-serve kiosk, half the time I'm there it's having technical problems. It's either completely down, or isn't able to perform some service. Even when it's working, it's super slow and the dimension sensors never work, so I have to manually enter everything. At least it seems like the screen got an upgrade sometime last winter. Still, I can't seem to count on the self-service kiosk working. Oh, also, the automatic door there is SLOOOOW and - on two or three occasions - it didn't open all the way (not sure if it was a mechanical issue or because of the wind). If you're in wheelchair or mobility device, you might have problems as well. Entering the lot is a mess, because there's a huge incline that some lower cars will scrape on, and it'll really test your suspension. The eastbound stoplight accommodates left turns into the lot for a few seconds, but only if traffic moves nicely - and nobody in downtown Highland Park seems to drive with urgency. The lot near the building entrance is cramped, and nobody in downtown Highland Park seems to know how to park straight either, so it can be a mess. If you're driving a large SUV or truck, good luck. Parking near the drop-box / Sunset Woods Park entrance is a safer bet. Take it slow when exiting, if you want to keep your muffler, because that ramp transition is even worse on the way out. Seriously, folks; go to the Highwood or Deerfield post office instead. They aren't great, but they still operate better and are much more convenient to get in and out of. The kiosks seem to work better there. If you are going west or south, the Northbrook post office on Church near Shermer or the Techny post offices are WAAAAY better - possibly the best in the area. You can also get a lot of stuff done at the USPS.com website, and save yourself a trip to the post office all-together.

This USPO location in Schaumburg (behind Capital Grille) is a shining example of how a post office…read moreSHOULD work! Compared to the one on Schaumburg Rd. where every employee there is miserable and spreads the same misery to all the customers. It's a night and day difference. My recommendation is for you to drive the extra mile and go to this location for service. Yes, there was a little wait but the service is exceptional. I'll be going there for my postal needs from now on!

My recent visit was to drop off my tax checks. No line and quick service. Everything was clean and…read moremaintained. It was a really painless post office visit - which was awesome!