After I was directed to the US Postal Carrier Annex and I realized that it was not open to the…read morepublic, I booked over to this Post Office in Lake Forest. This is a neat building, I'd like to find out more about it. I dropped my letters inside, took one look at the long line, and left. I'm only now seeing the horrible reviews for this Post Office. I didn't have any interactions with the staff so I'm leaving a neutral rating.

gave me great mailing advice and was courteous. The building is so historic and beautiful.read more

It's a big post office than what I'm used to but they need to hire more people. I walked in and…read morethere's a long line only one person on duty. Attempted to use the self kiosk but it was out of what I needed so had to go back into the long line. If things moved a little quicker it would be a great post office.

wish I was able to give the Gurnee Post Service no stars. I out a letter in my post box this AM at…read more6:30 AM and it hasn't been picked up yet, currently 5:10. Worst service I've ever encountered

The PO gets a bad rap and rightly so. The busiest times are when there is one window open. When one…read morewindow closes...it's time for a break. And when a new clerk has to take a long swig from the water bottle before helping a customer, it can be infuriating. There was a young clerk patiently helping a family with passports, and disseminating useful information, but I didn't get that person, I got the water bottle drinker...who told me they were out of forms and to go to another location. Which I did. In the next town. And they had told me the wrong info.

Worst post office in the area... You are better off going to either the Highwood or Deerfield post…read moreoffices. If you're going west, the Northbrook post office on Dundee Rd. is better, and the one on Church near Shermer in Northbrook is the best yet (though really small). I avoid the Highland Park post office unless I absolutely can't get out to another office, or just to drop a package off. If you're just dropping off envelopes, go to a drop box anywhere else (the one in Jewel is good), or you can get trapped in the round-about because of that infernal traffic light. You can't pay me to wait in line here. The staff - goodness bless them - seem to be working hard, but just can't keep up with the demand. There's almost always a line, and it's frequently packed because of how many people refuse to use the kiosk (which can do 75% of what the people waiting in line seem to need). Unfortunately this creates a bottleneck, making it impossible to access the kiosk or the PO boxes, because the line is out the door. Even when you can get to the self-serve kiosk, half the time I'm there it's having technical problems. It's either completely down, or isn't able to perform some service. Even when it's working, it's super slow and the dimension sensors never work, so I have to manually enter everything. At least it seems like the screen got an upgrade sometime last winter. Still, I can't seem to count on the self-service kiosk working. Oh, also, the automatic door there is SLOOOOW and - on two or three occasions - it didn't open all the way (not sure if it was a mechanical issue or because of the wind). If you're in wheelchair or mobility device, you might have problems as well. Entering the lot is a mess, because there's a huge incline that some lower cars will scrape on, and it'll really test your suspension. The eastbound stoplight accommodates left turns into the lot for a few seconds, but only if traffic moves nicely - and nobody in downtown Highland Park seems to drive with urgency. The lot near the building entrance is cramped, and nobody in downtown Highland Park seems to know how to park straight either, so it can be a mess. If you're driving a large SUV or truck, good luck. Parking near the drop-box / Sunset Woods Park entrance is a safer bet. Take it slow when exiting, if you want to keep your muffler, because that ramp transition is even worse on the way out. Seriously, folks; go to the Highwood or Deerfield post office instead. They aren't great, but they still operate better and are much more convenient to get in and out of. The kiosks seem to work better there. If you are going west or south, the Northbrook post office on Church near Shermer or the Techny post offices are WAAAAY better - possibly the best in the area. You can also get a lot of stuff done at the USPS.com website, and save yourself a trip to the post office all-together.

So much negative feedback - wanted to share some positive thoughts: Wednesday 4/22/26, approx…read more10:30am. There was a bit of a line, but that is the way things are sometimes... so, settle down. Laura was very kind and efficient. She explained the process for forwarding my deceased mom's mail to my address, answered all of my questions. Thank you Laura! Appreciate your kindness!

I cannot remember the sweet women's name who took care of us on 02/19, but her name started with a…read moreP! I think it was Preti, or similar. anyways she was very kind, and even took my son's passport photo. she was patient with him, and allowed me to ensure he was safe. if you look at my other reviews you'll see my son was injured attempting to take his passport photo at the USPS in vernon hills. Well I recommend coming here to grayslake for all your passport needs! She also explained to me in detail what each charge was for and gave me a little envelope for my son and i's passport photo (extra). I would definitely return :)

This location has the nicest employees! They are all very kind and helpful. My packages always ship…read morewithin the day!

Sitting in my neighborhood mailbox for two days until I checked my mail instead of delivering the…read morepackage to my door.

An awful office where no one answers the phone during regular business hours. I called at noon, no…read moreresponse; I called at 3:45pm, and received a voicemail saying that their offices are closed--even though that same recording states that weekday hours are till 5:30pm. I went in person to see if someone could resolve my issue and got told that the "boss" was "in a meeting" and would call me back; I have yet to receive any call back. Incompetent and absolutely lazy barely describes the staff there. Surely, the USPS can fine tune how postal services are conducted.

One name: GARY. He insists mailing anything bigger than an envelope gives him the right to inspect,…read moreie, OPEN YOUR PACKAGE RIGHT THERE. While the words he said were correct, he was arrogant. The USPS will get no more business from me, or as little as I can give them. GO UPS!!!

How quickly can you drop off a package here? It took me longer to cross the street and maneuver…read moredown the sidewalk than to return my merch. Super fast. The only downside is that the store is on Deerpath thus street parking only. There was some event happening which accounted for the traffic. Fast service. Nice!

Oh my goodness! This is my first time at this location as I had a package to drop off. This little…read morearea is so charming. It's in the downtown area of Lake Forest and I absolutely love it. I was taken care of immediately and the staff working here was so nice and pleasant. They close at 630pm so I know it's pretty close to closing time but the fact that I wasn't greeted by mean, grumpy, ready to leave employees made me smile big time. Should I have any other UPS needs, I will definitely come back here!

Hello I've sent a couple of positive write ups for this…read morestore. In particular, Chris is simply AMAZING to work with. This young man went over and above using his own personal laptop (he had to actually grab it from his vehicle) to assist me with creating my business's QR Code immediately. I was scheduled to have a Pop-Up shop he not only assisted but, he actually created a better looking sign. Chris assisted me and another customer intermittently. He was and, is the epitome of PROFESSIONAL and, PATIENT in which is very hard to find these days. Moreover, I stopped in yet again recently and there was Chris smiling and helpful. He should know that he's much appreciated. Thank you Chris!

Everything I visit this location I'm in and out in a timely manner. I usually only use the ups…read morestore to return my Amazon packages. If they have a line, they do their best to keep it moving, and if there is no line, I'm in and out. The employees that I have interacted with are always so friendly and helpful.

We highly recommend Michael and his business for shipping, packing, post office boxes,…read more photocopies, mailing supplies, etc! We have been working with him for years and have never ever had an issue, nothing but excellent service! Love to support local businesses -- especially privately owned ones like this one. Five stars!

As a young adult, I remember my mom sending me packages filled with great items, and I knew I was…read morereceiving something terrific when I saw the label was from Lake Forest Pack and Ship. I am older now, and mom recently passed away, so I needed to send a few valuables to my home in Georgia. Michael at LF Pack and Ship took the best care of me and the items. Everything (oil paintings, crystal, picture frames) arrived safely, in perfect condition, and early (thank you, FedEx ground)!

Unfortunately, one star is 34 too many for this trainwreck of an organization. You know, it's…read moreinteresting, but, across the myriad sites where people unfortunate enough to rely on U.S. Postal Service 2.0, or FedEx for the unannointed, the modal response from raters is barely above two stars. Noticeably absent from this this cluster is any response whatsoever from the empty suits at FedEx. If a more incompetent, horrific organization exists in terms of customer service and providing that for what customers pay dearly, I'd like to know what it is. I think the massage parlor I visited in Subic Bay, PI circa 1974 is a close second, but at least that entity, and its infected purveyor, did what said would be done. FedEx? No so much. How many readers have experienced the folloiwng? a) FedEx screws up a delivery or, say, attempts to deliver a package where a signature is required. Said package is not delivered due to the absence, FedEx asserts, of the recipient or his/her designee. Package returns to the station and gets lost. b) Rather than given the means to call the station and its employed chimpanzees to ascertain the package's whereabouts, customer is told to call the 800 FEDEX line where a low intelligence individual with either a parietal lobe injury or inability to comprehend conversational English fields the call. After explaining the situation for what seems a lifetime but is, in actuality, only 25 short minutes, contact is made with some null set whose name or location you'll never know. Said 800 line clerk implores customer whose package is lost due to FedEx's utter incompetence to send an email (inquiry, label, quote from the book of Revelation as you are living it, whatever) to 432345@fedex.com with the promise of hearing back from the he-she receiving it. c) Hours pass before one realizes that, although the email to the unidentified null set has not bounced back, and was apparently received, no response, call or email, is forthcoming. Rather than waste more time re-inventing the wheel and calling another complete set of morons to effectuate the same response, this writer decides to go to sleep and see what develops overnight. d) Upon waking early the next morning and checking tracking, customer discovers that the package is still lost/missing and that there is no way to determine its whereabouts. There is no way to call the branch facility with ostensible jurisdiction of the package so one must again call the 800 line and pray that somebody, anybody, answering finished downing his-her peyote buttons long enough in advance of his-her shift for the effects to wear off. No such luck, and the same painful cycle elucidated above begins again. And so it goes. This is the ideal-typical, modal interaction that a paying FedEx customer has with its staff of miscreants. My cousin is a FedEx 777 captain, USAF Academy graduate and a member of both MENSA and the John Birch Society so I know that not ALL of its employees are weak sticked dullards. Only most are, unfortunately, and this is as good as it gets. Despite all the well founded complaints and nighmares reported by others, noticeable absent is any type of response from FedEx. Perhaps the pencil necked empty suits understand the futility of defending the indefensible and choose not to do so. Speaking of "null", after dealing with the likes of this God forsaken conglomeration of wastrels, I am forced to reject the null hypothesis that the conglomeration of so many not very smart individuals under one roof, working for one employer, has happened by chance. Quite the contrary, this must be what hell on earth looks like, punishment, if you will, for those, like me, dumb enough to make use of this horrifically inadequate organization. Please do yourself a favor and avoid FedEx at all costs. I've actually had far better luck with the US Postal Service but cannot control what my vendors do. To the extent that I do, however, going forward, I'll implore them to use any organization but this one. Outcomes could not be collectively worse if "Wilson" the volleyball was the titular CEO here.

They are literally useless. I watched them sit in their vehicle and mark my package as "tried to…read moredeliver" when they didn't even get out of the vehicle. Lazy as hell.