I've had numerous items delayed for days in the Jacksonville post office. One package was delayed for five days, then delivered to a small town in Costa Rica. When I eventually received the package, I noted it was addressed correctly. I live in Central Florida, about 3 hours south of Jacksonville. In my experience, Amazon packages are not delayed. Go figure. read more

Came here about a package that was marked delivered but not actually delivered. This was the closest USPS to my apartment and the guy tried to tell me it's a business usps and he can't help me with a residential issue? Literally just looks like a normal usps so if it truly is just business they need to put some type of signage and marketing to show that... read more

Close by, but run down and never more then one person working counter. Place needs to be renovated and they need more staff ugh. read more

U S Postal Service - Broken Formica - Post Offices Near Me - Jacksonville, Florida

Absolutely horrible. Their website and all information says they open at 8:00 during the week. Went on 6/9 at 8:35am and the cash register area was all still unopened/locked up. I asked one of the employees I saw if I could buy stamps and she said she didn't know when the individuals who worked in that area would be there and she did not have a key to the stamps. Came back on Saturday. Walked in 6/11 at 12:02. Extremely rude employee yells at me from behind the counter- I'm closed!!! I'm only helping last person in line. Last person in line says you can have my spot because she just needs to drop something off. This woman proceeded to yell at me and say uh ugh I'm closed!!! It's incredibly horrible service. Not open when they say they should be. When they are open they yell at you. The only reason I wanted to come here is to get stamps besides the normal flag ones. Will be buying on Amazon instead. read more

Building looks decent on the outside, but the inside is very dated. Had to mail a certified letter and once I made it to the counter. The employee told me get out of line to fill out the label for the certified mail which took like 30 seconds, although there was no one behind me at the time. As I'm filling out the label the line starts to form and of course I'm stuck behind 4 customers as opposed to just mailing out something I've already stood in line for. I got an attitude when I pointed that out. read more

U S Postal Service - Post Offices Near Me - Jacksonville, Florida

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The tellers at this location are poorly, trained, deceitful, dishonest, and rude. They indicated a wall with packages. I found a package that fit my item. Once I completed filling it out they told me it was the wrong package and made me choose a different package, but had not previously indicated which package to use upon purchase, they charged me for both but did not tell me they were going to charge me for both when I was exiting the building. They laughed at me with a different customer is deceitful and harassing customers her name is Denise read more

no ac, rude workers, called my package "ridiculous" said my duct tape was scotch tape as she tore it off my package. absolutely horrible experience. Sounded like she hates her job, even though there was like 2 customers total at the time. read more

No AC while you wait in a line of 15 ppl for 1 teller. If you're going to have people waiting 20-30 minutes, at least have air.

Was charged extra for items I didn't need to be charged for and given attitude about it as well not going back unless the sky falls poor customer service an no one is going to help you do your self a favor and go to another location cause the clerks here are trash and they know they are trash people with trash behavior problems read more

forwarded my mail, through all the proper channels, have received no mail since November 16 2024. husband has terminal cancer and we have not received anything the hospitals have sent. found out we have no insurance after the fact CONTACTED AARON BEAN. WHO WAS MORE INTERESTED IN ME SIGNING UP FOR HIS EMAIL. read more

the worst dark lady that works here. i usually bring my package's back with a barcode they take it and print it an just put it on the box she gave he a whole attitude that i had to do that before i bring that but how? i only get the qr code. october 11, 2023. wednesday at 4:15pm. i had to wait in line forever cuz she was taking forever. and then in front of everyone she just said what u want from me mam u have to have everything ready to sent it. like what in the world. why they put that kind of people out there to work with other people. read more

U S Postal Service - Post Offices Near Me - Jacksonville, Florida

First, please know and recognize that this complaint is not reflective of the branch itself. this is in regards to the higher up's sitting high in comfort currently at home during a hurricane. Mind you, the mail men and women are OUT delivering mail door to door during a hurricane. I for one will say we don't need our mail that bad to have people out in these weather conditions walking OUTSIDE! !Shame on you for making a decision around others lIves while you sit at home. Disgusting and do better. read more

I would give no stars for customer service. After stuck in horrible traffic I managed to walk in the door with 3 min to spare before 5:30 with a big box going to my nieces and nephews overseas and your 3 employees are just standing there saying no they're closed now and you can't take a minute to take an order? I had everything filled out already, all you had to do was process it. I begged them and they said come back tomorrow. So yeah I risked my neck to get there before closing but thanks to your staff just standing there, it will definitely arrive late. Merry Christmas. I hope someone takes a chance on you one day. Karma. Next time lock the door if you're closed. God Bless read more

March 25, 2019. They need to fix what's going on here. As customers our time is valuable because our time valuable. Why waste time? There at least fifteen people standing in line. At 1 pm on a Monday. Waiting. Sharing humor, feeling annoyed. Most of all, unimportant because you had one employee. The other was out to lunch. How about hire a 3rd??? How about more customer service at a higher standard of excellence? Or does that not fit into the question.? I had to tape my own sides of the box, wait an hour and a half and watched many people leave the lines because time didn't allow them to wait. Not at all smooth, snails pace, no eye on customer. The gentleman was polite though at the counter not his fault it runs this way. It was half the price to mail than The UPS Store. So I stayed. $54- VS. $110. Your reviews aren't lying. This place needs corrected. read more

this post office has provided very good service for many years. they clearly have had their budget cut and are neglected by upper admin. the landscaping is no longer done. the workers are not to blame. if you are polite to them, they are helpful to you! read more

The post office has a terrible reputatiion. This post office is the poster child of HORRIBLE CUSTOMER SERVICE. I had a package shipped 1/8/2019 2 day priority. It did not even get scanned into the system until the 13th. Called the P.O. on the 15th to see what was going on. That wad the day they claimed I would have the package. I was told it was not late as it was only shipped on the 13th. I said that was impossible as the 13th was SUNDAY. They still say not late until the 18th. Not here on the 18th. Matthew Greeley wad my shipper contact. I emailed him 5 times and he NEVER emailed back. I emailed him to call me. NO CALL. I called the post office over 30 times. They DO NOT ANSWER THE PHONE. It is now the 23rd.15 days so far one a 2 day ship $138. Tracking number9405511699000043096803 read more

Worst post office in the country. Feels like a third world country. Linda the manager just watched from far away, the long line. They also have no money orders read more

This post office is a regular stop for me because if my work location. This post office is poorly staffed at all times and hasn't had proper management in years. They removed an outside box from the parking lot at least 6 months ago and never replaced it. Today the automatic stamp machine stopped working completely. There is rarely more than 1 clerk working the desk, even when they have 10 or more people in line. I have been in there before when there was nobody at the counter and had to wait around to see if someone was going to show up. It's literally one of the worst post offices I've ever dealt with. If you have a choice, head somewhere else. read more

When I realized that my box was too big to go to the self-service kiosk. I groaned at the realization of having to wait in line for a USPS employee to help me. Oh well, off I go... This location is not bad. It being the holiday season and being midday, I knew that it was going to be very busy. The lines were long for both the kiosk and the employees so it was really a no-win situation. One of the employees in the back actually came out and helped people in line with what envelopes they needed, if they had the right postage, the correct forms, etc and another started helping customers off to the side with the smaller priority envelopes. Glad they're paying attention back there. I waited about 30 minutes to make it to the front on the line to be helped. The employee was nice and friendly and helped me with postage and I was outta there in no time. read more

Basically they do the minimum job even when there is no line in there.. Government worker. Would never be able to work in the private industry. read more

This location has always been an easy loaction to get in and out. I always get annoyed when post offices are so small and when it gets busy, they are busting at the seams. This location is spacious with a lot of room to get your mail together if need be. The two at the counter were very nice and assisted me quickly but still provided a few laughs in our brief conversation. read more

U S Postal Service - Very spacious location. Not too busy on a Saturday morning. - Post Offices Near Me - Jacksonville, Florida

Stood in line because they didn't do a redelivery like we scheduled and now it doesn't let us do anything about our package online. Before I even got to the counter to speak the lady already said she could do nothing for me (because she saw the paper I was holding) thanks for letting us stand in line when you knew the whole time you couldn't do anything for us) Always so unprofessional and do not treat customers nicely. You don't have to smile and be overly nice but you also don't have to go out of your way to be rude and negative and that is the attitude they cultivate at this post office. read more

Worst PO I have ever been in. One line open, 10 people in line. Really? The supervisor just walked around doing busy work, putting more labels out where none were needed, putting more empty boxes in the holder where none were needed. She couldnt get on a register and get the line down? She seemed like she was walking around looking for a confrontation. In fact, one lady asked her a question about some boxes they were selling and she snipped at her, told her to wait till she put her boxes down. 1st and last time. Please believe the others, this place is not worth your time. It seems like you really cant get fired from the PO.. And its a dump, the garbage can near the PO boxes was over flowing and litter all over the tables. read more

I knew better than to try to go inside the post office to mail something so close to Christmas. At 4:00pm when most are getting off of work the parking lot was packed with cars. Only two spaces let, I got one and ran inside thinking just maybe most people were just dropping off and leaving quickly. Nope...not the case. The line was to the door going into the post office, but I'm still giving this post office 5 Stars because they have been so extremely helpful and patient each and every time my mother and I come here. It's not fair to give this post office a lesser rating status because they have a line so close to Christmas. I'm rating them on the experience I've had with them all year round. Never have I been there and had to deal with a rude employee at the counter. Post office workers often get talked about in a negative way whereas a phrase was created just because of them...."going postal". However, I must say, I cannot use this negative phrase to describe the workers at this particular post office because each one have been extremely kind and professional AND patient. I can't speak for the other post offices however, because I did go to the larger post office on Beach and it was not as good and the employees were not has friendly. This post office also stays open fairly late from what I'm used to back home in the D.C. area. So a big thumbs up for this post office and to the employees who work here. read more

I've been to this location twice now. I'm not a regular customer and both times I went there wasn't during peak hours, so the lines are short or there's none at all. Overall experience was pleasant and the people who work there are great. Don't expect anyone to answer the phone when you try to call this location because it's never gonna happen. I've tried calling this place several times, peak or non-peak hours. They just let it ring until you give up calling them. read more

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Last Monday (April 2) we dropped off a package in this location for Kennesaw GA (roughly 7 hours from Jacksonville). We paid for certified mail, and for the package to arrive before April 8 (time sensitive issue). USPS said it would arrive by Thursday April 4. Great! Right? WRONG!!! Well, it's April 13 and the package hasn't arrived yet, not even at Kennesaw's USPS!!! @USPSHelp on Twitter says it was First Class mail (which is not true, see pictures) and it takes between 7-12 days... The last update on the package is from April 7th: "In transit to next facility". It departed from Atlanta GA on April 4th and since then it's been "in transit to next facility". Kennesaw is roughly 1 hour away from Atlanta and it has taken 7 days and counting?! This USPS mistake is costing us money that we will never get back from USPS!!! I will never use USPS again if I can help it! read more

U S Postal Service - Dropped off on April 2, due to arrive on April 5, it's the 13 and there's no info regarding this package. @USPSHelp on Twitter doesn't reply - Post Offices Near Me - Jacksonville, Florida

Can't take a package with a date that is not here yet? The MERCARI system gives you 3 days to mail. USPS cares don't little about making money that they wind scan a package in when the date is not here? Hello FedEx... read more

First they didn't have padded packaging when it says they do online (I understand supplies run out) and so she handed us a box and told us to go to the back of the line. We waited until we spoke to a different person. He told us we needed to fill something out. We step aside and begin filling it out. As we finish, he closes up the store and the military officer in uniform says "wait, can you take my package I'm almost finished?" And he says "no it's 5:30" and walks out. I cannot believe the disrespect to someone serving our country. The workers are too lazy to send something one minute past closing. Unbelievable. read more

rudest employees. they act like you're inconveniencing their day just by walking in! seriously go to the one by sams club. this one is full of untrained rude staff. i've had numerous bad experiences here but just go for the location. i hope someone teaches them manners. read more

Literally the worst post office I have ever been!! Really the WORST! The clerk acts like you owe her something she give you the attitude worse than your ex wife. And I waited over 30 mins to drop off a mail and buy some stamps. read more

Typically I dread going to the post office, the line is always long, and the workers could care less. Well on this particular day the line was extremely long and I was on my lunch break. I knew I needed a flat rate envelope for the best price by my research online so I was helping myself over in the supply area. To my surprise a postal worker came out and asked if I needed assistance. He helped me choose the correct size envelope, advised me on pricing and explained how I could purchase the postage on the automated machine and save some time as that line was much shorter. Once I finished my purchase I saw him in the back assisting another patron with picking up mail and he politely assisted me with where to place the postage and also took the package to be mailed. I was pleasantly surprised by my visit today. Good job! read more

I had to give them a star, to review but these people are not doing the job. I have now reported them 3 times, I will be doing it again if I can not get stuff straight with these people.The manager is rude, they don't answer phones,if you need answers just call the online USPS and they will take ur complaint.U can always report them via email.It must change, people are not getting treated right. read more

Horrible Management service. The service men & woman at the counter have always been great but their management personnel are true assholes

Stopped in to mail a few boxes- Polite employees, clean place, not too long of a line. read more

The worst! Cranky and miserable people working up there. One in particular is the black woman on the first register once you walk in with eyelashes that weighs about 20 lbs each. She can't even open her eyes because it weighs so heavy. Why? Why do that to yourself? It's not cute. I've been in and out of post office for a year and my encounter with her has never been pleasant. I avoid her and wait for someone else but she gets butt hurt and always has something smart to say. She is the rudest and the most miserable woman ever. Hopefully post master catches up to her and replaces her with someone that wants to be there and work. She literally clocks in and clock out and drags her feet. She tries intimating customers and she's always loud and disrespectful. It's people like that make us want to deal with 3rd parties online and other delivery services. read more

Great customer service. Lots of people with it being a holiday week and everyone working was so pleasant! Thankful for the job they do!

As much as I dislike the USPS, the people at this branch are A-OK by me! All but one were friendly as could be, and I left satisfied and not frustrated. Other locations could learn a thing or two from these guys! :) read more

As per expected, the service is SLOW. Maybe slower than slow. I've had better experiences at other locations. This particular location is fairly easy to access from JTB, and the parking is decent. However if you are near another location I might try that one first. read more

I have no idea where they get this lady from! From the review below- maybe "Sharon" is her name. People are consistently complaining about her online, and IN THE LINE, yet she is still there. She and the other African American guy that works there in the afternoon are just awful. I inquired about a PO Box, she stated they are out of applications. -What should I do next I asked- "I suggest you go to another Post Office" was her response. I did just that and went to UPS. The premium is higher, but is it's worth NOT having to deal with these people. What about online applications or any other suggestions- NOPE. It almost seems like she gets a kick out of ruining your day. She's like that with EVERY encounter. I avoid her like the plague. Unfortunately, I have to use them for cheaper shipping- so Self Service it is. read more

The front row clerk has treated me rudely during 2 different visits. She is tall, heavy, and African American, she gets upset if you ask her any questions. The other one who was with her, also African-American, ignored me and I had to go to another post office in beach blv. Please have someone instruct those ladies to treat clients who indirectly pay their salaries, with courtesy and respect, Nothing personal. read more