They sent a certified letter to the wrong address and are denying it even though they have 2…read moredifferent addresses. Do not trust any time sensitive mail with the post office. Ive never seen this in 25yrs! You are better off w/ FED X. They seem to be a little less confused.

I am coming in from out of town and the post office closes at 1. I was in a little before and the…read moreperson that worked there immediately told me the post office was closed. I walk in with a toddler, and a baby in a car seat and my 5 year old was holding the door as she is coming to tell us it's closed. I am in the military, which is also a government agency and if someone came in at 1255 We would still help them because that is proper customer service. It's not one yet so we aren't closed. 1. It isn't 1 yet and 2. You never know what someone is going through. If the establishment isn't taking people after 1250 to be done be 1 then the hours of operation should definitely be changed and doors locked. Coming from another city, a single parent, carrying around babies trying to get things done, this place really isn't a friendly place to live.

Slow and horrible customer service. They delivered my package to the wrong person and they signed…read morefor it. I opened up a case for a missing package and 48hrs later was told to pick it up this location. They can't find my package. You only have 1 damn job and get overpaid for it. I hope the post office goes Bankrupt

We recently purchased a second home near NAS Jax where our child stationed the house is on a brand…read morenew little cul-de-sac and in this county to put up a mailbox, you have to get a permit from the county. Since we are not here all the time we chose a locking mailbox, which means the post office has to now inspect it and make sure the key provided to them works , that takes 4 to 6 weeks , who knew !? We are going on month three now of having to pick up our mail at the post office. I'm glad this is not my primary address so I don't get that much mail here., I only have to come once every 7 to 10 days because this is the worst Post Office I've ever been to. The last two weeks I've waited in line over 30 minutes and there was no more than five people in front of me both times. (The first time I ever came here and went to the mail pick up window I was told you have to get in line. I'm accustomed to the tiny post office where my primary residence is, if you have to pick up a package, just press the buzzer and someone comes and helps you. Shout out to Indialantic Post Office! I can't for the life of me understand why they have only one employee working up front but even worse he's the rudest most unhelpful postal worker I've ever seen. I've not needed his help, but I spent a lot of time just standing there watching him. In the past two weeks, I have seen him argue with a coworker., tell a woman whose package has been missing and scanned in Jacksonville for the last seven days to go home and go online and fill out a form for somebody in Jacksonville to look for it. The woman stood in line 30 minutes and he couldn't process that request with her? She was an elderly woman she asked him for help with it more than once, and he kept telling her it's easy you could do it yourself and finally she left Today there was a woman probably in her 80s and her daughter immediately in front of me. The mailman that delivers to their house every day had sent them because he didn't know why the 20 magazines this woman has had delivered to her for over 15 years suddenly stopped coming, every single one of them. The guy at the front counter talked to them with a hint of disdain and like they were dumb. First he told her you have to take it up with your carrier and they must've told him five times carrier whatever his name is had sent them there because he has no idea why. By the way he was talking to them you would think they were demanding disgruntled customers when all they asked was if he could look in the back and see if maybe they were being held in a bin and he refused to do that he told her nothing he can do for her. She could wait on the side and a manager would come up. She said OK and moved to the side but he never called the supervisor. He told her he would do it in a minute On the other hand, the African-American gentleman who goes to pull your held mail in the back and bring it to you is the most helpful, pleasant man. They need to switch those guys positions. He should be working at the front counter, and angry, nasty guy with the spiky hair should be working in the back. The rating given is based on five stars for the man pulling my mail in the back and negative one for the front counter guy.

Samantha was so helpful at the post office! She guided me through sending my Certified Mail and…read moreeven sold me an envelope when I forgot one. Her kindness and patience made a stressful task easy -- highly recommend!

Still raggedy. One person at the counter with a line and she had to go to the back of the office…read more If any PO shuts down, this one will not be missed. Same thing different day.

The self-service kiosk has been inoperable since Christmas of last year! You can't ship anything or…read morepurchase stamps. So now I have to drive back tomorrow. Defeats the point of a "self-service" kiosk when you can't do essential things. Waste of tjme.

I had made an appointment to get my passport here. Service was on time and she was very kind and…read morehelpful.

Clean post office that can get pretty busy, but the lines move relatively fast…read more Service is ok, nothing amazing, but nothing overly terrible. I use a lot of post offices for work. I am constantly traveling and usually will find one in my travels. All in all, a good post office.

The workers here are super rude, I explained I've never shipped anything out and needed some help…read more They huffed and puffed about it. Didn't help me at all. Then got mad I put the sticker in the wrong spot even though I was never told where to put it hence why I asked for help. Go somewhere else to ship. they are so awful

Don't ship military care packages through this office. I did a customs form online, they said I…read morehave to do the paper copy. Then they said I needed the additional 4 digit zip code for the address. Which in my 10+ years of military spouse experience, I never needed. This nice customer helped me find the additional digits which was ON THE USPS website. Meaning they could've found it as well. Then when all is said and done, they magically were able to use the online customs form... ALL a complete waste of my time. BEWARE!

This office is supposed to open at 8:30am. 8:50 now and still waiting outside with a group of…read morepeople for someone to open the office. Very unprofessional.

Shoutout to the local community heroes working hard and bringing their A- game! This venue is a…read morehuge blessing! They offer several different logistics options here like FedEx, DHL, and even USPS! I technically love the USPS flat rate boxes when sending packages to my family and friends. The fact that this venue helped me pick the right options that made the most sense like shipping times, signage options, size of boxes was a winner for me. The gentleman that helped me even helped me decide to add some packaging peanuts to keep my items more organized by filling in the gaps. I looooved that I was able to get an email from them that gave me my tracking number. It made me more confident and excited to watch the progress of my gifts to my family. I am grateful for their excellence! What a great blessing they are to help us reach our loved ones with their organizational skills and knowledge.

I had such a great experience with Alma at Goin' Postal! Even during an incredibly busy holiday…read moreweek, she went out of her way to accommodate my fingerprinting and package drop-off quickly and efficiently. Her customer service was truly top-tier -- she was patient, organized, and made the whole process feel effortless despite the rush. It's rare to find someone who handles both the workload and the customers with such kindness and professionalism. I'm really grateful for her help and highly recommend seeing Alma if you want fast, friendly, and reliable service!

I don't know a single person who likes to go to the post office. It's gotta be top five worst…read moreplaces to wait in line. Most of the post office is in Jacksonville are short staffed and over loaded with customers. I come to Verna post office at least once a week for items I sell online. I've had good experiences at this post office. The staff is always helpful! especially Tiffany, who assisted me with my passport renewal. While the lines can get long, they move efficiently. The interior is a bit outdated and could use some updating, but overall, it's a reliable location. People may not know this, but if you have a label on your package ready to go you can use the self-serve scanner before you get inside to the line. You can scan your package and then skip the line and drop it off to the side. Some post office etiquette for those who don't understand how the shipping system works: YOU HAVE TO SCAN YOUR PACKAGES BEFORE LEAVING THEM ON THE COUNTER. THEY WILL GET LOST! And that is on YOU! You should never leave without a receipt that you dropped off your package.

I like everyone at Verna. They are clearly short staffed and yet they are patient and even cheerful…read morewith most of us.

The ladies in here were amazing and made the process of returning my item super quick which I…read morealways appreciate since I have my 2 year old with me. The location is also always super clean. Thank you to the staff for working hard and being so nice!

Great friendly service. Very convenient drop off for retuning Amazon purchases. You can hit up…read morePublix for a snack or dinner.

Took a few tries before someone answered the phone but the customer service was outstanding! I had…read morea package that was stuck in transit here in Jacksonville for almost 6 days and Katie and Tracy worked hard on my service request and located my package! They kept me informed throughout the whole process! Thank you so much Katie and Tracy for assistance on this matter! I've been inside the post office a few times and sometimes there is a wait but I never had an issue with customer service. They've always been so nice, efficient, and took care of all my shipping inquires and needs.

Efficient and easy to do. Professional and courteous.very helpful in mailing my packagesread more