I don't know a single person who likes to go to the post office. It's gotta be top five worst…read moreplaces to wait in line. Most of the post office is in Jacksonville are short staffed and over loaded with customers. I come to Verna post office at least once a week for items I sell online. I've had good experiences at this post office. The staff is always helpful! especially Tiffany, who assisted me with my passport renewal. While the lines can get long, they move efficiently. The interior is a bit outdated and could use some updating, but overall, it's a reliable location. People may not know this, but if you have a label on your package ready to go you can use the self-serve scanner before you get inside to the line. You can scan your package and then skip the line and drop it off to the side. Some post office etiquette for those who don't understand how the shipping system works: YOU HAVE TO SCAN YOUR PACKAGES BEFORE LEAVING THEM ON THE COUNTER. THEY WILL GET LOST! And that is on YOU! You should never leave without a receipt that you dropped off your package.

You try to use the nearest post office to ship something but they don't give two cares about…read moregetting you out in a timely manner . Vilma is the only worker that works there. Lines out the door and the guy working with Vilma says I'm taking my break. She asks if he can wait for the other girl but he says no. Seriously. Whoever postmaster is needs another job.

Still raggedy. One person at the counter with a line and she had to go to the back of the office…read more If any PO shuts down, this one will not be missed. Same thing different day.

Samantha was so helpful at the post office! She guided me through sending my Certified Mail and…read moreeven sold me an envelope when I forgot one. Her kindness and patience made a stressful task easy -- highly recommend!

A US Post Office inside of a mall. How effin' brilliant is that?! Way to go USPS... you've done…read moresomething seriously right! Love using this PO. It's always practically empty, so wait times are basically non-existent. They offer all the PO services and are even open on Saturday mornings (no PO Boxes here though). The employees are really friendly and helpful. Maybe it's because they stay bored and they are genuinely happy to see you so they'll have something to do. LOL Even during the rush of Christmas they wait times are practically non-existant. Have a look at this photo to see what I'm talking about: http://www.yelp.com/biz_photos/us-post-office-orange-park?select=xH7thS_5zwUXHu9-tuGRog#ZBpIWfi4K9ja_GSQbHqYRg

I was tickled pink finding this post office…read more Why? Because they were open until 6 PM on a Saturday. Seriously when have you ever heard of such a thing? To me it's the equivalent of a Christmas miracle! That being said, I had several envelopes with gifts to mail out. It was now or never because I'm the queen of procrastination. Anyway, Michelle attended me and she was great. She was polite, efficient, and even wished me a happy Mother's Day with a warm smile. I don't have anything negative to say about my experience at this location. It is huge, offers extended hours, and you had several employees. What's not to love? Well, the fact that we don't have a post office like this in Tallahassee. Woe is me. Tear.

This isn't even a review for this specific location, but USPS as a whole…read more I've been waiting almost two weeks for a small envelope to be delivered from Daytona Beach to Jacksonville. What year is it, 1826? Do better. - Lou Sassle

I have to start my review with stating that the US Post Office has gotten a bad rap over the past…read morefew years that isn't a fair assessment of all of the Post Offices across the Nation. I frequent our local Orange Park post office for Holidays, birthday's and when a package too large to go out via self-service requires assistance by the Clerks. I have had the pleasure of being serviced by Cynthia and Dawn during this Holiday Season. I must say, even with all of the "hurry up and send my package out to arrive tomorrow" attitudes by some, these ladies maintain their composure and keep smiling through the Holiday rush. I'm appreciative of personalities like theirs. The process requires us to work together to get the package on it's way and to it's destination (by filling out the right forms, add enough postage and make sure the contents won't leak all over other packages ;o), so to see their smiling faces and personable, professionalism aiding in accomplishing that end goal while following the strict guidelines, I just want others to know about my personal and pleasant experience. Their job is one that deals with the public at large - not an easy task to say the least, but I truly feel these women are representative of the willingness to not only do their job, but to do it well and they deliver on service in delivering our mail/packages. Thank you for that! Happy Holidays to all of the diligent employees at our US Post Office on Kingsley Avenue and across the United States!

This post office is really bad 3 times went to pickup a certified letter each time they tell me it…read morebeen sent out already when I get home no notice nothing ive ask them to leave it at the post office because I get home late goes to the post office the tell me it already been sent out how can I get mt certified letter its really sad ​

Clerk was very nice! I didn't have anything complicated to ship, but came in with an untaped box…read moreand she politely let me know next time I bring something in it needs to be taped up. She provided me with a return bag and efficiently processed my return.

Everyone in here was incredibly rude. It was my first time returning a package that wasn't just to…read moreAmazon. I had no idea what I was doing I can in super polite asking questions and trying to return the items. They talked to me like I was an idiot. Have a little compassion for someone's first time trying to do something. They were incredibly rude and I will never be coming back to this one.

The civil servant that assisted me was fantastic. Won't ruin her name trying to go from…read morememory.....so "Clerk 16" on 2/11/2022.... Thanks much for finding a solution that helped me get some vintage Duke Ellington albums...among other things...home! Incredibly patient and pleasant person and professional.

Lower than 1! Some of my mail and in fact the most important mail and package I've been expecting…read morehas been held at some Jacksonville USPS location! I I did NOT AUTHORIZE MY MAIL TO BE HELD! The extremely rude and full of herself employee took that upon herself and then put it in the system as if I personally requested that my mail be held! Isn't that tampering with Federal Mail?! Especially considering her complete LACK OF ANY Positive CUSTOMER Service and incapable of giving even sorta good customer service! I've filed complaints but when I got a call back from this same, Unsympathetic, self entitled, condescending excuse for a customer service agent! There's not a chance that I'd EVER hire her nor will I be forced to tolerate her childish stupidity and extremely unprofessional behavior any longer. If my electricity gets cut off and or myself and my kiddies have to go without... it's on HER for holding a package and other mail without consent although that's her lie to explain as to why she lied and led everyone to believe I personally put my mail on hold! Every USPS delivery person delivers except for ONE ASSHOLE! Who deservingly, probably did get attacked by another dog that no longer resides here and not my dog at all! Automated system says all taken care of but I need to make sure bc I still don't have my package from my father and the fact that my power bill is late is directly related to the 1 asshole who's so terrified of just about everything I'm surprised he's allowed in public at all! I'll be searching for the laws regarding tampering with mail as a federal offense and if this scenario is considered tampering or fraud or something of criminal nature, I want to and all press charges to the fullest extent of the law!!!

Happily used this post office for a return package today since it was on my way to other errands…read more Friendly staff and no line! Made this to-do item simple and fast.

Unfortunately, this is the PO where my mail is delivered from. Fortunately, if I need to make a…read morepackage or get stamps there a great UOS store in Miramar and Publix sells stamps. The location is dirty. The inside and outside both need a good cleaning. The employees don't want to be bothered -- to be polite to customers or answer the phone. I've had several carriers tell me that if they have a problem on their route, they need to have the cell phone number of someone in the building because they don't answer the phone. Nine times out of ten this is accurate. On more than one occasion I've had mail not delivered to my box, but scanned as delivered. I've watched carriers put mail in my box, but not leave packages where were scanned as delivered. When in inquired, I'd receive a geotag pic that it was scanned in my front yard. One more than on occasion we've gone out to get the mail and seen the carrier walking away, but the scanned package was not left on the porch near or in our mailbox. The worst was just before Christmas last year. I'd put our regular carrier's Christmas card which contained a gift card in the box with 2 small outgoing packages. They were polymailers. The sub that day took a card, not addressed to them but left the packages. I talked to my regular carrier the next day & was told "I'll never see that". I'm not receiving all of my mail and know for a FACT employees are stealing from other employees. The attitude from the local people you get in the phone is like how dare I bother them. They tell you to call JSO, but JSO doesn't have authority over them. The USPS has their own police force and you are supposed to get help from them. If your mail is delivered from this facility, I'm sorry. I've never encountered anything that has "service" this poor. A complete overhaul of management and staff is necessary.

I usually don't go inside and just use the drop-off area where you pull down the lever and drop the…read morepackage inside. Went in there for the second time ever since the drop-off thing wasn't working. Tell me WHY when I handed the lady my package she just TOSSED it in with the rest of the packages? I'm very lucky that there wasn't anything fragile in there cause it sure would've broken. She just tossed it aside in front of me like I wasn't even there. I usually think that packages get banged during transportation, but I seen it now with my own eyes smh.

This office is supposed to open at 8:30am. 8:50 now and still waiting outside with a group of…read morepeople for someone to open the office. Very unprofessional.

Shoutout to the local community heroes working hard and bringing their A- game! This venue is a…read morehuge blessing! They offer several different logistics options here like FedEx, DHL, and even USPS! I technically love the USPS flat rate boxes when sending packages to my family and friends. The fact that this venue helped me pick the right options that made the most sense like shipping times, signage options, size of boxes was a winner for me. The gentleman that helped me even helped me decide to add some packaging peanuts to keep my items more organized by filling in the gaps. I looooved that I was able to get an email from them that gave me my tracking number. It made me more confident and excited to watch the progress of my gifts to my family. I am grateful for their excellence! What a great blessing they are to help us reach our loved ones with their organizational skills and knowledge.

I had such a great experience with Alma at Goin' Postal! Even during an incredibly busy holiday…read moreweek, she went out of her way to accommodate my fingerprinting and package drop-off quickly and efficiently. Her customer service was truly top-tier -- she was patient, organized, and made the whole process feel effortless despite the rush. It's rare to find someone who handles both the workload and the customers with such kindness and professionalism. I'm really grateful for her help and highly recommend seeing Alma if you want fast, friendly, and reliable service!