I don't know a single person who likes to go to the post office. It's gotta be top five worst…read moreplaces to wait in line. Most of the post office is in Jacksonville are short staffed and over loaded with customers. I come to Verna post office at least once a week for items I sell online. I've had good experiences at this post office. The staff is always helpful! especially Tiffany, who assisted me with my passport renewal. While the lines can get long, they move efficiently. The interior is a bit outdated and could use some updating, but overall, it's a reliable location. People may not know this, but if you have a label on your package ready to go you can use the self-serve scanner before you get inside to the line. You can scan your package and then skip the line and drop it off to the side. Some post office etiquette for those who don't understand how the shipping system works: YOU HAVE TO SCAN YOUR PACKAGES BEFORE LEAVING THEM ON THE COUNTER. THEY WILL GET LOST! And that is on YOU! You should never leave without a receipt that you dropped off your package.

I like everyone at Verna. They are clearly short staffed and yet they are patient and even cheerful…read morewith most of us.

Still raggedy. One person at the counter with a line and she had to go to the back of the office…read more If any PO shuts down, this one will not be missed. Same thing different day.

Samantha was so helpful at the post office! She guided me through sending my Certified Mail and…read moreeven sold me an envelope when I forgot one. Her kindness and patience made a stressful task easy -- highly recommend!

A US Post Office inside of a mall. How effin' brilliant is that?! Way to go USPS... you've done…read moresomething seriously right! Love using this PO. It's always practically empty, so wait times are basically non-existent. They offer all the PO services and are even open on Saturday mornings (no PO Boxes here though). The employees are really friendly and helpful. Maybe it's because they stay bored and they are genuinely happy to see you so they'll have something to do. LOL Even during the rush of Christmas they wait times are practically non-existant. Have a look at this photo to see what I'm talking about: http://www.yelp.com/biz_photos/us-post-office-orange-park?select=xH7thS_5zwUXHu9-tuGRog#ZBpIWfi4K9ja_GSQbHqYRg

I was tickled pink finding this post office…read more Why? Because they were open until 6 PM on a Saturday. Seriously when have you ever heard of such a thing? To me it's the equivalent of a Christmas miracle! That being said, I had several envelopes with gifts to mail out. It was now or never because I'm the queen of procrastination. Anyway, Michelle attended me and she was great. She was polite, efficient, and even wished me a happy Mother's Day with a warm smile. I don't have anything negative to say about my experience at this location. It is huge, offers extended hours, and you had several employees. What's not to love? Well, the fact that we don't have a post office like this in Tallahassee. Woe is me. Tear.

I want to report something that happened at the USPS location at 7415 Commonwealth Ave,…read moreJacksonville, FL on April 30th, 2024. I came in to drop off a package. I'm Chinese, and the moment I stepped up to the counter, the woman working didn't greet me, didn't even look me in the eye--she just grabbed my mail and tossed it across the counter like it didn't matter. When I asked a basic question, she muttered something under her breath that felt targeted. I couldn't catch all of it, but the tone was off, and I walked away feeling like I was being disrespected because of how I look. What really got to me is how she treated the customer before me totally normal--friendly, no attitude. I honestly left there feeling humiliated and angry. It felt personal. And this wasn't just "bad service"--it felt like discrimination. I don't want this to happen to anyone else. Someone needs to speak to her, or at least look into what's going on at this location. Thank you.

They sent a certified letter to the wrong address and are denying it even though they have 2…read moredifferent addresses. Do not trust any time sensitive mail with the post office. Ive never seen this in 25yrs! You are better off w/ FED X. They seem to be a little less confused.

I am coming in from out of town and the post office closes at 1. I was in a little before and the…read moreperson that worked there immediately told me the post office was closed. I walk in with a toddler, and a baby in a car seat and my 5 year old was holding the door as she is coming to tell us it's closed. I am in the military, which is also a government agency and if someone came in at 1255 We would still help them because that is proper customer service. It's not one yet so we aren't closed. 1. It isn't 1 yet and 2. You never know what someone is going through. If the establishment isn't taking people after 1250 to be done be 1 then the hours of operation should definitely be changed and doors locked. Coming from another city, a single parent, carrying around babies trying to get things done, this place really isn't a friendly place to live.

Clean post office that can get pretty busy, but the lines move relatively fast…read more Service is ok, nothing amazing, but nothing overly terrible. I use a lot of post offices for work. I am constantly traveling and usually will find one in my travels. All in all, a good post office.

The workers here are super rude, I explained I've never shipped anything out and needed some help…read more They huffed and puffed about it. Didn't help me at all. Then got mad I put the sticker in the wrong spot even though I was never told where to put it hence why I asked for help. Go somewhere else to ship. they are so awful

The civil servant that assisted me was fantastic. Won't ruin her name trying to go from…read morememory.....so "Clerk 16" on 2/11/2022.... Thanks much for finding a solution that helped me get some vintage Duke Ellington albums...among other things...home! Incredibly patient and pleasant person and professional.

Lower than 1! Some of my mail and in fact the most important mail and package I've been expecting…read morehas been held at some Jacksonville USPS location! I I did NOT AUTHORIZE MY MAIL TO BE HELD! The extremely rude and full of herself employee took that upon herself and then put it in the system as if I personally requested that my mail be held! Isn't that tampering with Federal Mail?! Especially considering her complete LACK OF ANY Positive CUSTOMER Service and incapable of giving even sorta good customer service! I've filed complaints but when I got a call back from this same, Unsympathetic, self entitled, condescending excuse for a customer service agent! There's not a chance that I'd EVER hire her nor will I be forced to tolerate her childish stupidity and extremely unprofessional behavior any longer. If my electricity gets cut off and or myself and my kiddies have to go without... it's on HER for holding a package and other mail without consent although that's her lie to explain as to why she lied and led everyone to believe I personally put my mail on hold! Every USPS delivery person delivers except for ONE ASSHOLE! Who deservingly, probably did get attacked by another dog that no longer resides here and not my dog at all! Automated system says all taken care of but I need to make sure bc I still don't have my package from my father and the fact that my power bill is late is directly related to the 1 asshole who's so terrified of just about everything I'm surprised he's allowed in public at all! I'll be searching for the laws regarding tampering with mail as a federal offense and if this scenario is considered tampering or fraud or something of criminal nature, I want to and all press charges to the fullest extent of the law!!!

Happily used this post office for a return package today since it was on my way to other errands…read more Friendly staff and no line! Made this to-do item simple and fast.

Unfortunately, this is the PO where my mail is delivered from. Fortunately, if I need to make a…read morepackage or get stamps there a great UOS store in Miramar and Publix sells stamps. The location is dirty. The inside and outside both need a good cleaning. The employees don't want to be bothered -- to be polite to customers or answer the phone. I've had several carriers tell me that if they have a problem on their route, they need to have the cell phone number of someone in the building because they don't answer the phone. Nine times out of ten this is accurate. On more than one occasion I've had mail not delivered to my box, but scanned as delivered. I've watched carriers put mail in my box, but not leave packages where were scanned as delivered. When in inquired, I'd receive a geotag pic that it was scanned in my front yard. One more than on occasion we've gone out to get the mail and seen the carrier walking away, but the scanned package was not left on the porch near or in our mailbox. The worst was just before Christmas last year. I'd put our regular carrier's Christmas card which contained a gift card in the box with 2 small outgoing packages. They were polymailers. The sub that day took a card, not addressed to them but left the packages. I talked to my regular carrier the next day & was told "I'll never see that". I'm not receiving all of my mail and know for a FACT employees are stealing from other employees. The attitude from the local people you get in the phone is like how dare I bother them. They tell you to call JSO, but JSO doesn't have authority over them. The USPS has their own police force and you are supposed to get help from them. If your mail is delivered from this facility, I'm sorry. I've never encountered anything that has "service" this poor. A complete overhaul of management and staff is necessary.

Don't ship military care packages through this office. I did a customs form online, they said I…read morehave to do the paper copy. Then they said I needed the additional 4 digit zip code for the address. Which in my 10+ years of military spouse experience, I never needed. This nice customer helped me find the additional digits which was ON THE USPS website. Meaning they could've found it as well. Then when all is said and done, they magically were able to use the online customs form... ALL a complete waste of my time. BEWARE!

This office is supposed to open at 8:30am. 8:50 now and still waiting outside with a group of…read morepeople for someone to open the office. Very unprofessional.

Shoutout to the local community heroes working hard and bringing their A- game! This venue is a…read morehuge blessing! They offer several different logistics options here like FedEx, DHL, and even USPS! I technically love the USPS flat rate boxes when sending packages to my family and friends. The fact that this venue helped me pick the right options that made the most sense like shipping times, signage options, size of boxes was a winner for me. The gentleman that helped me even helped me decide to add some packaging peanuts to keep my items more organized by filling in the gaps. I looooved that I was able to get an email from them that gave me my tracking number. It made me more confident and excited to watch the progress of my gifts to my family. I am grateful for their excellence! What a great blessing they are to help us reach our loved ones with their organizational skills and knowledge.

I had such a great experience with Alma at Goin' Postal! Even during an incredibly busy holiday…read moreweek, she went out of her way to accommodate my fingerprinting and package drop-off quickly and efficiently. Her customer service was truly top-tier -- she was patient, organized, and made the whole process feel effortless despite the rush. It's rare to find someone who handles both the workload and the customers with such kindness and professionalism. I'm really grateful for her help and highly recommend seeing Alma if you want fast, friendly, and reliable service!