I plan to stop ordering Uber Eats. About a month ago the driver went to the wrong condo complex. Then tonight the driver did call to tell me she was here but she didn't hand deliver my meal, instead leaving it in the lobby where it could have been easily stolen. I also am unhappy because it was difficult finding out how to complain to Uber about these matters. I finally found a chat option through my app but gave up after it took too long to reach a real person. read more

We took two Ubers tonight, both seemed to have impaired driving. Reached out to Uber safety and got a very canned response. This experience is making me rethink using Uber in the future, hopefully this is isolated to the Louisville Kentucky market. read more

I called to set up ride, 1. Could barely understand person on phone 2. When I confirmed my phone # I was informed that my name was incorrect and they hung up on me. So I called back and tried again and same thing happened. Obviously Uber doesn't want my business and I will refer all my friends to the actual company I used read more

My driver was extremely inept at giving me verbal directions on where to go to find his car. "I am under the sky", is an NOT accurate way to describe where your car is located. Then he had the nerve to ask me if I was able to speak English because I didn't understand that extremely helpful description of where his car was located. Then to add injury, my $34 Uber ride was charged at almost $65. NEVER AGAIN UBER! read more

Uber - Taxis Near Me

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I paid the driver $40 cash for a $27.97 fare. Then Uber charged my credit card an additional $27.97.

I use to enjoy this company even though drivers could never find my house. Never understood why when my address is posted large on garage and mailbox. This new experience really rubbed me wrong. Due to car in shop I had Walgreens send my med to house. They used Uber and the lovely driver decided not to bring my medicine but keep it! Wow.... read more

Uber is an easy app to load and set up on your phone. Whether you use it on a regular basis or not, it's a back up plan that all drivers should have at their fingertips. The app gives you an opportunity to enter where you'd like to go and see prices for the ride, by type of car. Larger cars are available for bigger parties. Once you've secured the ride you get the driver's name and location. You can also dial the driver in case of an issue (for example, some pick up spots are confusing). The app gives you an opportunity to leave tips and rate drivers. Overall, I've had a good experience with Uber. Most drivers have been friendly and make a comfortable spot; however, I do wish that Uber offered a discrete "block" feature for some drivers to ensure they don't pick me up again. read more

Louisville Ky Friday 3/24/2023 This is the worse experience with Uber . I should give a zero star for this Uber in Louisville Ky The driver name Abel with a red Dodge Journey license A8K344 was confirmed to pick me up and drop me off at Greyhound bus station at Muhammad Ali St. in Louisville KY, however at around 20 minutes before promised pick up time, he drove half way then notified me that there was an accident that occurred on the way and he wouldn't pick me up. He also stated that he was unable to cancel the ride. I tried several times to communicate with him via phone and text hopeful that Uber head quarter would provide us another ride unsuccessfully . However On the locator car map , it showed that he turned around to pick somebody up at the airport . I also got charged for the amount of $ 36 something dollars due to the cancellation ride that was never provided to customer. Because of the dishonest, unprofessional manner of this Abel driver , I missed my scheduled Greyhound bus to Columbus Ohio and also get $ 60 penalty fee for cancellation. I request an explanation from Uber as well as this driver named Abel with a Red Dodge Journey licensed # A 8K344 about this incident. I also request a full refund of $96 for the penalty that I have to pay regarding the missed Greyhound trip and the cancellation fee from Uber . That not included the financial loss from business trip that I missed in Columbus Ohio and the emotional damage that this driver unprofessional manner had caused. All the proofs will be included in this letter . I am available 24/7 and look forward to hearing from you Sincerely, Tho Tong . Dong102454@ gmail.com Khucmaichan@yahoo.com read more

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Almost run over this evening by Uber driver. Market and Campbell cross walk in Louisville. Uber driver speeding like a bat out of hell and, rather than stop, he honks his horn as I'm midway across street. Yes, I looked before I stepped off the curb. One more step and I'd now be in a hospital emergency room with broken bones -- if I survuved at all. This occured about 6:15 Thursday evening. Driver is reckless and should be disciplined. read more

Uber has helped me out in a pinch more than a few times. I'm so happy that 1) ride-sharing has come to Louisville and 2) there is enough demand to keep the drivers active. My most recent rides were today -- the result of my car being in the shop due to a bum tire and dead brake light. Even though Gunter, the VW Jetta, was on the DL, that doesn't mean my meetings and other obligations go away. So at about 10:30 a.m. I hailed an Uber via the app. Jon, driving a Honda Civic, accepted my ride request and made it to my house about 10 minutes later. Since Uber and other ride-sharing services are still picking up here, you sometimes have to wait about 10 minutes for a car to reach you. But being able to watch the car make its way to you on the app takes some of the anxiety over where's the car and when it will get here. After picking me up, Jon made his way to my meeting location. Easy peasy. And then to get home, I used Uber again -- this time getting Briston in a Kia Soul. Briston came from another side of town, so I had to wait about 12 minutes. I was impressed, though, by the fact that Briston had complimentary bottled water in his backseat and fun Xmas lights strung across the car's ceiling. Briston told me that he quit his "day job" this week to drive for Uber full-time. That's great that he gets enough work to keep him active. Both rides cost me about $4.80 each -- not too shabby. (But beware of surge pricing on busy nights. Get a fare estimate before you go.) The drivers have always been courteous and professional. I get to where I need to be quickly. I don't have to worry about carrying cash or figuring out tips. And I can take care of getting a cab, fast and efficiently. Uber is pretty much everything I'd like out of personal transportation. read more

There drivers don't care about traffic laws, to expensive. I never had a good experience this company

In the excitement of planning a trip out of town that departed from the airport, I was hemming and hawing over one detail: should I drive to the airport and pay for surface parking, or get a ride to the airport? If I get a ride, will I have a friend who could take me, or should I grab a cab? Enter Uber, which hails itself as "Everyone's Private Driver". I had heard about it from a friend who lives on the East Coast, but had yet to try it out. After researching Uber rates vs cab rates vs cost of parking, I decided that Uber was a great option to solve my parking/transportation dilemma! Download the app to your smartphone, set your location and destination and you can get a quote immediately, as well as see where nearby Uber drivers are. It took less than 10 minutes for my driver to arrive to my point of origin. I quickly hopped in for the ride. He was courteous enough to offer me some bottled water, as well as ask if the temperature in the car was comfortable, and if I had a preference for the radio (on vs off, and what type of music). The ride was fast and the cost was less than a cab would have been. One neat feature that the app is the "split fare" option, which he explained to me in greater detail. If you and a friend both have Uber and are sharing a ride, you can split the fare via the app. This saves you from scrambling for separate cash at the end of the ride, or from remaining a money borrower or lender to a friend for however long it takes to settle payback. Speaking of paying, you register a credit card (securely) when you sign up. At the end of the trip, your bill goes straight to the card on file. This was just one more convenient feature of using the Uber service. read more

I'm a fan. Anything that exists for the purpose of providing an establishment type service for cheaper and better quality, you have my attention. Uber does just that. * Cheaper than a taxi. * More personable than a taxi. * More exciting than a taxi. Any questions here? The reason I give Uber 4 stars over 5 stars is because... I prefer Lyft. Uber will limit how far they will come to collect you. For someone that lives in the often neglected Southend of Louisville, that's a bit of a pain. Whereas, Lyft will pick you up anywhere, as long as a driver is available and willing to drive that far. Secondly, the Lyft app is just "cleaner" and seemingly more easy to use than the Uber app. Maybe y'all disagree. I don't know. Just my opinion, yo. As long as Uber exists, I'll definitely use it. It's a great service. I support it full-bore. read more

Uber has been my life saver a numerous amount of times. Not only is it dirt cheap, but it is truly an app that has added so much safety to this city. It's great to get to choose the size/luxury, as well as how many people need to fit in the car. The drivers I've experienced are for the most part friendly, and are great drivers. I believe the fare is one of the cheapest from all of the ride sharing apps. When I get lugged around downtown, I typically only pay around 6-15$. Some Ubers can even take you long distances, I've heard of one taking a girl from Kentucky to Florida!! What I dislike is that it can be hard to get an Uber on the weekdays. With Louisville being a smaller city, the demand is incredibly less and there aren't a lot of drivers if it's not the weekend. Overall Uber has made such a positive impact on drunk driving, and I can see it sticking around the Ville for quite a while. read more

Have you been ripped off by Uber? I have twice now. I use it often, with no issues. This is the second Time that a driver called me from 3 blocks away from the address I entered, insisting I go in and correct the address. And the I was billed!! HORRIBLE SERVICE! read more

First time last time user. Especially from a driver named David that drives a black civic. First he goes to the wrong place and then doesn't show up where he is supposed to the. Turn his phone off. He should be a driver. I am not stuck at my place of work waiting for a yellow cab. Worst service will never use again!! read more

BE CAREFUL - they will charge you for "issues" or problems that did not occur with your ride. I was wrongfully charged $150 and they would not remove the charge from my account. WILL NEVER USE AGAIN!!!! read more

My friend and I tried to take an Uber from the airport home. When he pulled another fair jumped in and the driver and the fair insisted it was the other fare's ride. We had the make and license number of the Uber he just chose to to take her. Seconds later the app showed "cancellled." From now on we'll stick to more reliable taxi's. read more

With one minor exception I used the UberX service as my primary means of transportation while visiting Louisville and it was a great experience. Prices were fair, during my time using UberX the base fare was $1.00 + $0.14/minute + $0.80/Mile. Still cheaper than a taxi, and that price covers up to 4 riders. One thing that does bother me is Surge pricing, this happens during peak hours when riders outnumber drivers. While I did experience this once I switched over to Lyft where I had a free ride waiting for me. Anyways Surge Pricing serves as in incentive to get more drives on the road, however it comes at the expense of the customer. Both of the cars that picked me up were clean, and all the drivers were friendly. Overall UberX provides low cost transportation via their app along with a fare estimate. I will say that the fare can slightly vary due to path taken and time in traffic, however my experience was that the estimate provided by Uber was pretty much spot on. One minor gripe, is that Uber still lacks the ability to tip the driver from the app itself requiring you carry cash should you decide to go above and tip your driver. read more

Extremely bad experience. Ordered ride to airport. Great app shows driver progress to our home. However, ride did not show up. After waiting 20 min past due time, we drove ourselves and had to pay for parking $60. No way to contact Uber. Very frustrating. Switching to Lyft read more

Uber in this town is terrible. I requested a ride to the airport and uber accepted with a 4 min 32 second wait. 6 minutes later my screen showed the driver's name and a 17 minute wait! I immediately called the driver to make sure he was indeed 17 minutes out and when he confirmed this, I told him to cancel as I would be late for my flight. He canceled but Uber charged me a $10 cancellation fee! There is no way to contact Uber to discuss this read more

I'm currently an Uber driver. I'm fed up. I was doing Uber for a about a month and a half. After that time, when I would go out to drive and look for UberX riders, I noticed that I would not get many rides. At first, I thought that it was just a slow day, but I looked more into why I wasn't getting rides for multiple days. I noticed that in my driving preferences, I was only eligible for deliveries and not UberX. So through research, I figured out that it's because I didn't have the proper vehicle inspection form. That's understandable. I know it's for safety. What I'm really mad about is the fact that Uber never sent me a message saying that I had to get it done in order to get UberX rides. So for a whole week, I would drive around multiple hours, wasting gas and time, for no reason. When I brought it up to "Uber Customer Service" (Which is not really service when they just follow a stupid script of what to say) they don't help with anything at all. They sent me to the greenlight hub to do the inspection. So I woke up early to be able to do it, and the place there didn't have a rack in order to properly do the inspection. So now, not only did I waste gas and stuff, now I will have to pay for a vehicle inspection, which will probably cost $20-$30 more. Every time, I try to contact them, they keep telling me that I need to do the inspection. Which I've been trying to do for about a week now, but every place I go to now, says they are busy and/or don't have the proper tools. Uber really needs to do something about this. Taking care of their drivers my ass. I have a 4.92 driver rating, and they treat me like dirt. So I wonder how they treat others. read more

I love Uber! I've Been driving for a month and already made close to a grand! Easy money! Pays weekly! Only drive when you want! Sign up to drive. www.uber.com $75 sign on referral bonus! MUST Use code: V3UT2ZYNUE read more

I am an occasional user of Uber, but when I needed them they had dumped all my payment information. So I was left in a dark parking lot trying to navigate my Uber App that was updated and was asking other information, then to have it to ask me to me to add a payment method. Uber failed us when we needed them! read more

the most efficient & entertaining transportation yet. and some of the drivers are just short of a riot, or quiet, and will let you decide. it's like a friend that is your chauffeur on your smartbeckoncall, who stocks mints and keeps a clean car. read more

This is the second time using this service, and so far my experiences were good. First time, we used it for a friend's BDay celebration out on the town. Then I used it for myself to and from the the Jtown Beer Fest. I like the way you can see what your charge will be before you actually book an Uber. Charges for me, seem to range so far between $15-$20 for a 15-30min ride in a small car. The larger SUVs run a lil more and also depending on distance. After your ride you can rate your driver and add a tip privately, using the Uber app. You can also view the driver's ratings before and after pickup on the app. If you haven't downloaded the app yet, I recommend you do. It might help you out on last minute changes when out and about. read more

Loved my driver and her car and the entire experience!! If you need to very somewhere and don't want to drive, Uber is the answer. It's very affordable and just like having your own personal driver. read more

Love the convenience of catching a ride, with their app, in many states ! Rates are about half of a taxi !! And, you can call them from the airport now ! read more

Very clean cars only had one that smelled like butt. Half price of yellow cab. Usually it's about a 15 min wait but have got a car in less than 5 a few times read more

uber charged us $105.77 for a 20 mile ride home. ridiculous. never again

hi I use to be an Uber driver I loved it I was making OK money. In fact my husband signed me up. But one night everything fell through the roof. I waited for about six, seven minutes for my rider to come out because he had requested a ride. The app shows your name if your wondering. Tried to call him several times and text him a message as well. Still no rider. So I left, the next couple days I was was disconnected from Uber. That person said that I was drunk driving, I don't even drink. Sad day for this gal. read more

We were at a concert this past weekend & took an uber to and from. Every was great, got the uber quickly in the beginning, nice & friendly. Then we ordered an Uber on the way back and had to pay $135 dollars for a 10 mile ride! Now I get because we were leaving a concert, more drivers would be in demand and the price would go up a bit, but $135!!!!! That's ridiculous. Not to mention of that price is that high because of such a "high demand" then you would expect to wait for your driver to pick you up. NOPE, he was just sitting there, waiting for his phone to buzz for a customer. We had to pay it because what other option did we have, and they took advantage of that!! And I feel extremely cheated and taken advantage of. Not to mention, he had to walk to him on the side of the road to get in. Which I was not happy about. We went to this concert last year and there was ZERO price difference!!! I will never use Uber services again! read more