Reservation is easy, cars are clean, drivers are safe, but trying to pay an UBER balance owed is VERY DIFFICULT! Plus, there is no contact links, telephone numbers, or Chat capability whatsoever! I needed help with my UBER ACCOUNT wallet and there was no way to get help resolving the issue from UBER at ALL! I'm seriously considering using Lyft instead because of this issue! read more

Left my phone in an Uber and the driver is making it difficult to return it to me. Not answering my calls. They get paid for returning. So what's the problem read more

Ridiculously exploitative towards drivers and price gouge customers just so their executives can live a lavish life. Not much else to say.

I use Uber all the time despite the prices seemingly going up at ridiculously high rates. It is still very convenient and a service I rely on fairly regularly especially when heading to and from the airport. read more

They are getting very dirty right now they charge a booking fee but worst than that . The price comes up for a ride but when the driver shows up on the app the price has gone up $10. You can see anything until the driver comes up and the price jumps $10 . They also know where you are but send a driver to a different location that you aren't aware of happens to me a lot . They no have no recourse to complain about anything. If they send a driver to the wrong location it's still on you . No phone nothing but siphoning of your bank account. An update more sad Uber stuff. I call an uber to deliver some key's only they charge originally $24. ah but the driver doesn't even go to the address. He drives around for an hour he is maybe 3 blocks away to raise the fare I imagine. Then I change it on the app an he drops off the app for 4 hours. Then he returns to say he doesn't speak much English an he needs to drive . Of course so he can rob you . Better yet I look at the picture on the app an it's not the same guy. The guy on the app is lighter skinned with glasses an balding not shaved. The guy who drove was a beautiful dark cinnamon with a huge mop of hair on his head . What a joke I talked to help about a refund but did not receive it. The key was never delivered . So now I am getting more exercise taking the bus . Hum du li lah read more

Took a ride to willow glen last Tuesday. The driver not only drove through two stop signs in my neighborhood but pulled out in front of another car causing the other car to a screeching holt! I'm done with uber and drivers to busy on there phones and excessive speed!! read more

Yet another angry customer. I got an on-time pick-up by a good driver today; BUT he used the Uber GPS to drive me home. I didn't know where we were half the time. To drive home from where we were to home normally takes about 11 minutes. The route the Uber GPS took us on took perhaps 25 minutes and miles out of our way. I think the ridiculous route their GPS led us on was a disgusting way to charge more money! I will never use Uber by choice. My daughter says not to use Uber because of their sex scandals but Uber was the only option I had today for reasons not worth explaining. Terrible! Joe P. Sunnyvale, CA read more

I believe that Uber Couriers were involved, perhaps inadvertently, in a scam yesterday 10/30/2025. My issue and concern is that there is no way I can find to contact Uber to report this and perhaps find out the address of where the packages were delivered. There is no online link or phone number. There is no category in the online chat that will respond to "scamming." This is totally frustrating and I find it extremely bad customer service. read more

The drivers are super great but communicating with the office is very difficult unless you wish to rent a car. Everything is done to avoid voice communication. The staff is instructed to refer to you to the webpage but there is no communication there. A booking fee was added to my reservation which was entirely online. This was neither explained or expected and every effort to communicate did not work for me. For practical purposes communication is blocked. read more

Don't EVER use UberEats! "We don't offer compensation for orders being the wrong temperature." They don't care about you or if the food is cold because the driver had it with them for 45 minutes! (the restaurant was about 15 minutes from me) On 11/1/24, I ordered food delivery through Ubereats. The quoted estimated wait time was an hour from the order being placed. The delivery driver picked up the food 30 minutes after the order was placed. I spoke with them and asked if they had any other deliveries to drop off before delivering mine, and he said yes, he had a "few". My food arrived 45 minutes later, and it was cold. Anyone who uses Ubereats knows that the quoted delivery window shown on the order status screen will update itself by extending the "latest delivery by" number as the order progresses and the first quoted "latest delivery by" time passes by. I attempted to seek recompense through the dystopian chat bot labyrinth, but each agent had the same script, the same copied and pasted chunks of text about how hard Uber is striving to address my concerns and how genuinely invested they personally are in my satisfaction. It will turn out that this is not factually correct! Shocking, I know! The agent told me that since my order arrived on time (within their quoted timeframe, which kept lengthening as to become meaningless), they can't refund anything. That doesn't make sense, since they kept changing the timeframe they were using to justify their refusal! What's worse, they even said this multiple times: "we don't offer compensation for orders being the wrong temperature." In other words, they do not care if the food is hot or cold when it gets to me. Wow. They even word it in a way that makes it seem like I am wrong to expect hot (or at least warm!) food. That actually took this cynical soul by surprise. To paraphrase Ruben Rabasa, "Oh my god [they] admit it." This is evil and they are a soulless company whose customer service department is a facade. What can be done other than a warning to avoid them at all costs? This is really dystopian and depressing. read more

I cannot find Uber Eats but I believe they have the same customer service copout. I called the numbers plural each one saying they no longer provide customer service by phone and to use the chat. The chat sucks!!!!! I can't even begin to express my frustration with chatting with several reps and to get a terrible answer as to why they will not help. Calling the non English speaking driver was also frustrating because even when I translated via Google he still didn't cancel my order. He just showed up at the wrong address like he actually delivered. I'm not saying I wasn't an idiot to not check my address before I ordered but there has to be a better way to communicate read more

Not a Uber customer, but I'm worked as an on site shuttle coordinator for the Nvidia GTC event in San Jose Convention Center. Since day 1, we got issue with Uber coming into the shuttle only curb side dropping off their passengers , even there are numerous sign mention NO stopping all time or Shuttle ONLY. Not only Uber drivers never brother with the signs, when the on-site coordinator ask them to leave they act very aggressive toward the onsite coordinators many even flip their middle finger and shout the F word to them. I wonder did Uber driver think they can do whatever they want? Did Uber ever train their drivers to pay attention to the sign? No stopping all time or Shuttle only sign means Nothing to Uber? Uber should do some basic training for drivers for convention venues, there will always be traffic restrictions during convention. Uber is causing so many traffic issue at the shuttle only curb side during the Nvidia GTC convention. read more

Tesla Y for my ride. On time, great customer service, and it was much roomier than I expected. Uber even gave me a 50% off coupon. Thank you! read more

Previously Uber was fine. But during my last two trips, my physical location would not show on map, drivers stopped at wrong locations, and the drivers were sullen, not offering to assist me getting in & out of car. Online I was unable to correct my account details. Is this the result of too many 'cost saving' measures by a greedy company? read more

This was my first experience using Uber. Pick-up and drop-off were as scheduled, and the trip went well, so I gave the driver a nice trip. But Uber charged my c/c 50% more than the quoted price. In addition, they posted another charge to my c/c for the original quote! I should have taken the bus. read more

Uber eats is the worst , I accidentally ordered a meal and hit 2 x instead of just one, I made a quick cancellation and reordered again from the same restaurant. Uber eats didn't not refund me my 30 second cancellation meal, instead my burger from Burger King meal, cost me 80$ I had to pay for the cancelled and the new order, I contacted for a refund and they said there's nothing they can do. Worst service ever. Go to door dash they actually care for their customers read more

3rd party no value add companies like Uber destroy labor and diminish the quality and safety of normal transportation. Tl:Dr WAY too overpriced, rides constantly get canceled, wait is too long, sometimes NO ONE available to pick up read more

I will NEVER use Uber again!!!!!!! If I could submit this with no stars I would. This morning the driver couldn't find my house. They don't call or text you to ask you for more directions or anything. After they didn't show up I noticed that they charged me $5 for cancelling! I didn't cancel. I tried to reschedule. The app said that no drivers were available for another 40 minutes. When I rescheduled for that they raised the price $10! When I finally got home I tried to find a phone number to call them to complain about the fee increase and cancellation charge. THEY DON'T HAVE A PHONE NUMBER OR EMAIL ADDRESS WHERE YOU CAN REACH THEM OR TALK TO ANYONE. So now I have to write them a letter to complain. We're talking snail mail to get ahold of them. It's unbelievable. read more

I had an emergency and I used Uber for the first time. Uber arrived on time and when I arrived to my destination, I gave the driver cash for the trip cost ($19.00) plus $6.00 tip -total $25.00. I didn't realize that Uber billed my credit card for the cost, since I was stressed out. I informed Uber customer service of my mistake, I gave the name and license plate of the driver and the date and time. I asked Uber to reimburse me of my cost and to check with the driver the amount of cash that I gave him. The computer generated customer service referred me to another department and wrote that I would receive an email from that department. After several weeks, thus far, Uber has failed to contact me. Shame on Uber for their lack of customer service. I am disgusted that Uber doesn't want to reimburse $19.00 to a senior citizen. Pathetic! read more

After reporting this dangerous driver in Santa Clara - who couldn't stay between the lines, switch lanes, understand basic directions Nor follow google Maps, Uber failed to respond except try to give me $5 Do NOT GET IN HONGs car!!! read more

I cannot find my previous rating, but the support is aweful and never are they able to resolve an issue. I spent 3hrs on an issue that could of been resolved in 5 minutes, but I was routed to 5 different people. Very stressful to deal with Uber Driver support. Not sure why it's so bad. read more

Very disappointed with Uber "price gauging " me. Flew into San Jose, called for an Uber at 0700. Uber sends message stating that they where very busy at the time which required them to increase their rates. Uber driver arrives and says "that's ridiculous, I've been sitting here at the airport for sometime now waiting for a fare". It only took him 3 minutes to arrive for pick up. What is normally a $21 fare cost me $40 just to go to Milpitas. I will never use Uber services again. You, Uber have lost me as a loyal fare. read more

Uber - Ridiculous price gauging by Uber. They claimed to be busy but weren't. Just lost my business. - Taxis Near Me

Erroneously/ fraudulently charged me for UberOne. I haven't used Uber since 2021. I saw a charge from Uber that hadn't posted yet. After investigating, I learned about Uberone. I tried to turn it off, but it said I had to wait until 3 days before the next payment date. I don't even use Uber and definitely didn't sign up for this service. I thankfully was refunded after I insisted, then deleted my account. read more

Your service fees are too expensive. The service has become too.expensive like quadruple. Before my average ride was $8 to $12. Now it's $40+. This is not how it's supposed to happen. Don't reason with Covid, supply and demand, inflation, gas or whatever crap. I don't think Uber, and any other ride share companies will recover, and their customers need this service to go to work. read more

Was trying to go from Natomas to the Golden 1 Center for a fun game of Kings vs. Lakers basketball. It was great! I planned the Uber and got to the location I had seen on Uber. Well, apparently I was not in the exact location. She called and started speaking to me like she was upset. I told her I was behind her and she stopped the car and then took off, hung up in my face and cancelled the ride. Of course there was a $5 fee. I ended up driving my own car. You can't even leave a review for it. Thanks for nothing Lisa! Small businesses like this should not flourish. I will NEVER use Uber again....no matter where I am. read more

Uber doesn't care about the well-being of the drivers. All they see is $$$ signs. Drivers abused by passengers and get property damage to their cars and refuse to make passengers pay for the damages. Uber is not a pro drivers . read more

There is mostly good to say about this service and here's the deets on why it works for me. From my experience I use Uber twice a week in a month, M-F and I'm ok with it. This vs. public transit is much faster when planned ahead and you pay more for the convenience. Why wouldn't you? No more strong arm gestures at the local parking lot. Usually I pool with other riders because it is affordable, but eats up time getting to the destination. NBD. Send out the pickup early and you will be happy you did on your bank statement. Typically I ask for a Uber to get to the Doctor's office or an Interview with the agency. I find that though I do pay more for mile with Uber, I get to my place sooner, In good company also. Time is money and I don't waste it on waiting around. I'd like to uber to Sacto or So-cal someday. Uber road trip? My only gripe is that some drivers believe that gps is a crystal ball or something. A good old fashioned sharp memory works better if not clearer. I tell Uber Drivers where they should be going and I get to the address on time. Contact customer service support should you have any issues with your ride. Uber on! read more

If this is Uber eats do not get anything from me I can't get a hold of customer service they keep telling me refund isn't eligible and won't tell me why they stole 66 dollars of my money for el plo loco and never delivered it read more

I use uber alot and every car and driver i get are nice to me. They have clean nice cars. It is so easy for me to get ride to exactly where i want to go. App work well me. read more

Pairing riders to drivers that speak English would help tremendously. It should be an option upon signing up that we select our primary language to insure the best ride possible. read more

I would give 0 starts but I can't. I ordered baskin robins from Uber eats last night and when it arrived it was literally a quart of melted ice creme( un eatable). Uber has professional way of transporting cold ice creme, they don't use coolers or anything to keep it from melting. I reached out to Uber about my order and this was their response! "UBER RESOLVED I HAD AN ISSUE WITH THE QUALITY OF MY FOOD Thanks for getting back, Nick. So sorry to hear about the frustration and inconvenience that this may have caused. I fully understand the disappointment and we wish we could take it back. I recognize that this experience wasn't the smartest one, but despite the issues that you have encountered, I am glad that you have reached out to us. While we are unable to compensate you more for the inconvenience, we want to assure you that we take all feedback extremely seriously." This is why I will never use Uber eats or any of its services ever again! And it was all over $10 they make that every second and they can't refund me lol. read more

Uber - Taxis Near Me

Uber rides and delivery services is a rip off. The Uber One membership offers no real discounts, savings or overall advantages to being a member. The people they allow to drive for them are thieves that steal orders, items that were left behind don't follow instructions and often put riders in dangerous situations because they don't feel like driving to where they were requested, or cancel when they find out the destination because 30 minutes it too far. How does the better business beauru not shut this operation down? Is it a scam? Most recent example, I ordered groceries most items had advertised promos that were advertised by Uber One not by the store. Those promos and discounts never made it to me, as far as I know the delivery driver kept my promo items. Or this one time I ordered Chinese food and everything had been opened and eaten out of. Or get this, I been a member for over a year and all of the sudden dude forgets where I live and drops my food off miles away from my house? I'm a 15 min drive from Scott's Valley California and Uber drivers will literally tell me I'm TOO FAR. The worst part is that there won't be any change, I've read through these reviews. People. Have been upset with this service since its inception. Luckily for me I can at least refuse charges at my bank and attempt to reclaim what I can that I lost to these people and I can tell you it's been thousands because when I was terminating my membership they TOLD ME THATS HOW VALUED A CUSTOMER I WAS... read more

As a driver for Uber I can tell you they suck and so do the passengers. Looks like my review is not long enough to satisfy Yelp. How about I go as much as saying that Uber is a wage Thief and could care less about customer service or the drivers. As a driver for three years I can tell you that it is more profitable for a driver to just take the $5 and no show the passenger then it is for as to actually transport the passenger. read more

I've asked my ex for rides to the airport and she barks out "use Uber", and hangs up the phone, quicker than when she gets a telemarketer! Finally I use my smart phone as an internet site, besides as a simple phone, and load up the Uber mobile app. I fill out a questionnaire, including name, address, credit card number, e-mail, cell phone number, and a code when finalizing the app on the cell phone. I use Uber is for a ride to San Jose airport at 9am Friday. I open up the app, with the built in GPS already knowing my location, select my type of transportation: uber-pool, uber-x, uber-suv, or uber-black, cheapest to most expensive. Being a cheapskate, I select uber-pool, enter my destination, see the fare, and confirm the ride. Uber comes back with a driver first name and picture, his vehicle make-model-license plate number, and time of arrival. Late model Toyota Corolla driven by a white dude in his 50s. The driver has my name and picture on his GPS screen mounted on an attachment on the steering column. Car comes to my home within 3 minutes, with driver getting out to help the wife and I with the luggage, 2 carry on and 2 under seat pieces. Uber logo on the front dashboard. In New York city in the rain, the driver of a taxi never got out of the car to help us with our luggage in his interior stained Prius. The Corolla is spotless, with no cigarette odors, no stains, and no ripped upholstery. I get in the front seat, and the wife in the back. Since it is an Uber pool ride, we make another stop in Sunnyvale, a bit of a detour, adding at least 8 minutes time to get to our destination. It's another Asian dude going to San Jose State, and he gets to sit with my wife. No hanky panky to worry about as my wife is twice his age! Brisk traffic on the freeway, with the driver safely dropping us at the departures area, helping us unload the luggage, while I tip him $4 to add to the $7 fare, for the 13 mile ride, getting us there in one piece! Why so much of a tip? The Uber-pool rides lose money for the drivers, and they have to eat just like anyone else. Taxi ride to the airport is $39 from Sunnyvale, and Wingz is $27, and Uber-X is $14 during non surge periods. Fast forward a week. We are going from San Jose airport to Sunnyvale on a Saturday afternoon. Wife and I are at the arrivals area outside, when I punch in the Uber app. The app GPS zeroes in on my location, and says the driver will pick us up at ride share area 8 in the center island across from arrivals. No problem except that I'm waiting an eternity for the traffic light to change to green so that I can cross the 20 feet to the center island. Heavy traffic, with police everywhere, so no jay walking with luggage, and I don't want to end up as road kill! Uber has a policy of only waiting 2 minutes maximum for a customer, before leaving and billing the client $5. Light turns green, and I'm across the street, and flying down the 100 yard center island, with two pieces of luggage in tow, past stations 1,2,3,4,5,6,7 and 8. Not up to NFL 0-40 standards, but not shabby for a 64 year old obese geezer! In the middle of the run, my cell phone rings with the driver confirming that I'm the crazy dude running like mad toward him, abandoning the wife in the dust. Older Indian dude helps us with the luggage in a Prius V, with the front seat filled with a solo passenger in his 20s. Another Uber-pool ride, in a spanking clean vehicle. We have to drive up 280 north, let the front passenger off at Lawrence Expressway, who leaves no tip, get back onto 280, and head north on Sunnyvale Saratoga Road. One disadvantage of Uber-pool is that the driver can pick up passengers along the way, even if it requires two left turns, which it did in our case, adding more time and potential discomfort -3 passengers in the back, and 1 passenger in the front after picking up 2 people in Sunnyvale blocks from my house. Tight squeeze in a Prius V with 3 people in the back, and of course yours truly stuck in the center! This time the Uber Pool ride from the airport to my house costs $13.46. I tip the aging Indian driver $5 for the trouble of driving in the rain. I would have been better off taking Uber-X with all the delays. Not many drivers on a rainy day, so the demand is up. And just try taking Uber at 1:30am in the morning, like Dennis T, where there is a scarcity of Uber drivers, when the rate can triple to match that of taxis' $3 per mile. Surge pricing not only during rush hours, but also during rainy periods, or very late in the evenings. read more

I paid extra for a "comfort" vehicle and got a...Camry. Minutes to wait, after my cross country trip? 8. Seems long, but okay. After multiple phone calls, the driver finally figured out where I was at the clearly marked San Jose Airport pickup location. So he picked me up, 25 minutes later. Doesn't help me with my bags. Of course not. read more

Uber hub on Foxwerthy in San Jose is very unhelpful I went there twice not very friendly at all place is empty nine people there but can't help me get on line with Uber. I have been driving both platforms starting with Uber in 2013 October they were very helpful then gave you a free iPhone 4 just ran Uber. Maybe I will try for a third time??? read more

New Year's Day we needed a ride to and from the Stadium for the 49er Vs Seattle game. Very busy weekend for Uber and surprisingly our 1st driver "Ceasar" pick us up within minutes of being ping. The fare from the Biltmore hotel to the Stadium ran us only $9 in a SUV. After the game was over, (of course the Seahawk won) we ping Uber to pick us up. Our driver immediately called us (less than a minute) and let us know he was parked behind Carl's Jr. on "Calle De Luna." "Hans" was our driver and was super friendly. When we arrived to the hotel, we hoop out of his Prius and let him get back to making money. While checking into the hotel, I immediately realized I had left my Burberry Sunglasses in the back seat. I called Hans on the number that he had contacts me at,however it was an automated number for Uber drivers? After doing some research on the internet I found out that you could report a lost item on the Uber app! Wow! I reported the time and description of the glasses and what ya know.... several hours later Hans dropped my sun glasses off at front desk. What a relief when the front desk called and informed me that they had my Locs. With such a busy day, I'm in utter disbelief that he was able to retrieve my possession and return it to me. Very impressed and love his honesty! Thank you Hans and Thank you Uber! Beyond 5 Stars and Go Hawks! read more

Uber - Sunglasses being returned by Uber Driver "Hans" Thanks Hans! - Taxis Near Me

I have been using Uber for years. It is good to check other sources, like cabs at the airport or Lyft as there can be some pretty big differences. They usually are pretty decent. It is so much more convenient when going to cities without front parking lots. However, one driver we had today almost exited right when he needed to stay left. And for the return home the driver asked a question that was pretty insulting. One trip today got adjust a dollar or so up because of the traffic I guess. That can really be painful if that adjustment gets to be a lot. read more

Anyone in south bay: Do NOT take an uber with Khaing in a honda civic with the license plate 7FLL051. The guy ran through stop signs, stopped at green lights, took us a circuitous route that took us 30 minutes (didnt even drive us to our location) for a drive literally down the street that should have taken 10 minutes. Repeatedly told us he didn't know where he was even with GPS on and verbal instructions from us. Did the opposite of directions we gave him to the point where it was scary. Got out at the nearest red light. read more

We scheduled a trip to the airport at 5:00 am to catch a flight. Uber canceled at 5:10 am (!!!) saying there were no cars to pick us up. How can that be? I scheduled the ride 2 days before our trip. Wouldn't Uber know there were no cars before our scheduled pick up time? Wouldn't Uber schedule a driver for a pre-scheduled Uber request? So lame. We had to drive ourselves and pay for long term parking. Price for parking will be 3x the price of taking Uber to/from the airport. I'll never schedule Uber to go to the airport ever again. I'm going back to taxis where there is accountability and dependable service read more