I started using uber like a year back in San Francisco cause it is so hard to drive around in the city and uber gets you around for A decent rate. I stared using it here in San Jose so I don't have to look for A designated driver when I'm out drinking. At first price seem petty reasonable but lately seems like the prices are starting to go up here in San Jose for uber. It is turning just like catching a cab who wants to pay all that money. I took uber last night from cal train San Jose to north San Jose and it's not to fare at all came out to 17.60 seem kind of high to me cause A Few weeks ago I took uber to downtown San Jose and from north San Jose and it was only 8 bucks and that's not to far from the cal train. Looks like i'm going to think twice before taking uber in the future. read more

Uber - Prices higher in the South Bay - Taxis Near Me

I paid extra for a "comfort" vehicle and got a...Camry. Minutes to wait, after my cross country trip? 8. Seems long, but okay. After multiple phone calls, the driver finally figured out where I was at the clearly marked San Jose Airport pickup location. So he picked me up, 25 minutes later. Doesn't help me with my bags. Of course not. read more

I have used uber with no problems until now I gave an address to be picked up a school with signs all over. the uber driver called me and said i had to go a mile down the road because he was changing the pick up spot . I did not know they could do that He went to a different school than where I was. I told him i was handicapped and could not walk the mile to get to where he was. I told him the name of the school . He never showed up and then charged me $5 for cancelling the job. I got my $5 back but it was awful Very sad that uber is still allowing this guy to continue driving read more

DO NOT ORDER FROM UBER EATS!! Worst service ever! They will mess up your order and then not fix it! They took my $30 gift card but DID NOT give me my $30!!! I made an order to use my $30 gift card but they won't apply it! Then they double charged me! They only respond through email and won't give straight answers! Wasted my money, delivery guy was late and I had to go out to street to get my food on top of the bad service! read more

Why give customers the option to pre book a ride when there are no fuc&ing drivers available??? What a stupid idea. A big F U for making me almost miss my flight. read more

Be extra careful with this company, not a customer service provider for the app , you'll get through in out with no explanation then just cancel your app and you out of work after buying a car just to drive for them. read more

UBER just recently charged me a bit over $40 for a 3-mile trip. When questioned they replied my request was made at a "surge" time period! I tried contacting them by phone to no avail. I tried to cancel my account/subscription online and would not allow me! Very frustrating! Will never, ever use them again and I don't recommend it to any of my friends and family. Be careful with this service!!!! read more

Wow. I took an UBER ride from Santa Clara to Redwood City; a route I know well. The "UBER GPS" picked a really slow, circuitous, and crazy route. The route avoided freeways and main thoroughfares that took about 50% longer. I checked Google, Apple Maps, and Waze, they all suggested the same more traditional freeway route. This seems like a sleazy software scam that UBER has come up with to rip off everyone... read more

Uber sucks big time. What a scam company. They charged me $20 extra and won't refund on an uber eats order. I was given a promotion of 40% on the app to use on a convenience store and so I did. My order total after including tips was $51.90 but they charged me $72.85 right after delivery. Seriously? I contacted them on chat immediately and talked to 4 different CS representatives who had no clue how to help me. They kept parroting the same thing, asking me to share a screenshot of the promo. I told them their useless app does not show me used promos so how can i share the screenshot but i did share a screenshot of the authorized amount from my credit card company. Why is customer supposed to prove this? Shouldn't they have the data stored? All 4 of them rudely cut off the chat after that. No refunds and no way to get help. I still tried to contact them on instagram account and the same useless response. Such thieves. Stole my $20. I am never using their app again. I used to be a regular user with atleast 4-5 orders a month. They lost me and hope they lose you all too! read more

Uber - Taxis Near Me

I can't believe what they pulled on me. They dropped me off at a baby shower 3.5 miles from my home and then they picked me up and took me home 3 hours later. The same 3.5 miles. They charged me $4.42 coming home and $15.50 going. They said I entered a Milpitas address in the app. One I have never heard of. I have gone back and forth for days and it just gets worse. I am really disgusted!!! read more

This review is for the Uber Eats. Uber Eats, you used to be my guys (because Door Dash blows). But tonight, you ruined it - and I hate you forever! Mayra picked up the food, but never delivered it. So we call customer service and speak with - AJay, Hodgie, Raj, Harmeet, Vijay - whatever. You get it - a me-no-speaky. Where's my food? Die! read more

Sadly, UBER failed me yet again. That's 4 bad experiences for 4 attempts--and my credit card was charged a $5 cancellation fee after I was notified that the driver would be 45 minutes late. Thought I had done the right thing to cancel asap once I became aware that the car would arrive way too late to get me to my auto service center before closing time. I will, once again, be deleting the app from my phone. Too bad we couldn't charge UBER my husband's hourly rate for the 2 unnecessary round trips he had to make. THINK HARD BEFORE YOU USE THIS SERVICE. read more

Can't rely on ride... UBER WAVE ride (at the bottom of the ride selection). You can see how soon your ride will arrive. And get to appointments or home on time! You can have a passenger ride with u in a comfortable dodge caravan van with a ramp. Access with UBER app minute read more

An Uber driver In San Jose fraudulently charged me twice, the regular charge of $37 and an additional charge of $71.51 for a routine 15 minute trip to San Jose airport. Uber refunded $6.51 back. Woefully Inadequate. Avoid Uber, the next driver could charge you an additional $1000 and Uber would do nothing about it. James from San Jose. read more

Yesterday I tried to reserve uber using. But suddenly webpage asking where I will go. So I click to write where I will go. and I didn't write the destination. but Uber indicated driver will be to my place within 5 min. But I didn't click the confirm. and driver didn't arrived. Next day I got an email from my credit card company that Uber took $36.61. So I asked to credit card company to stop the payment. But credit card company can't do anything but ask to Uber. I tried to find out to contact Uber through internet but there was nothing to click for contacting. On the webpage, there are only for sales and nothing for customer care. Uber is too bad. and trying getting the money only. I have several experience that Uber knocked my house to deliver the food which I didn't ask. Maybe all of these foods were mis-click delivery. However Uber webpage system is too bad. BE careful everybody.!! read more

I'm hoping this gets to Uber because they have a ridiculous DON'T CONTACT US POLICY!!! I'm not a rider or driver. I need them to DELETE my stepson's account because he can no longer access his account and cannot remember his password so the app HELP center is useless. Uber....What gives???? We want him to open a new Uber account so we can load a $100.00 gift card. I tried a support@uber.com and got a message back stating "your message not received" Tried calling the emergency number they list. It's just a recording telling you to do everything from the app, YES IF YOU COULD LOG IN WHICH WE CAN NOT DO!!! Ugggg! I'm only using Lyft after this! read more

Uber has become a big rip off and way overpriced. I've used them for a long time but never again! $60 for a 15 minute ride to San Jose airport? Take a taxi! read more

I have a terrible experience with Uber. Yesterday I contacted Uber to give me a ride from SF international airport to my home in south bay. The estimated cost from Uber apps showed 56 dollars for this ride. However after this ride, uber first cancel my original charge of 56 dollars, instead they charged me 136 dollars for this charge and later add additional 80 dollars for clearning. So total cost for this ride is 216 dollars. I don't think my bad made such a dirty thing to the car. And I asked them to provide cleaning receipt and they don't respond to me and ask them to explain why the cancel my original charge of 56 dollars and charge me 136 dollars for this ride and not response! So angry about Uber's unrespective unauthorized charges!!! One ride charged me three times! read more

Uber - Taxis Near Me

Uber pool is totally undependable in SJ esp. at night. I just flew in from La Guardia to San Jose Airport. Then I took a free shuttle to the Santa Clara Light Rail. I tap my Uber app to request a pool. One driver responded but then disappeared off the map, then a second Uber Pool driver Tu responded & never showed up at the Santa Clara Light Rail stop where I waited like 20 min. Then a charge for $ 7.20. The pickup and drop off locations are both wrong. This Uber driver totally cheated.I'm real tired and exhausted from the long plane ride and he has the nerve to charge me for a ride which I never took. I am glad a 3rd Uber driver name Netsanet rescued me...Uber customer service I want my refund of $ 7.20 and a free bonus ride for all this hastle. I know there are a lot of great Uber drivers but driver Tu needs to be booted out of the system.. read more

Wowie-zowie, what a stunning rip off. I chose Uber because I felt as if I'd be helping out a regular citizen trying to make ends meet during this weird covid time. I had never used them before and definitely won't again. Was quoted $90-120. Was billed 119. So far, so good. The driver was 30 minutes late which was annoying but I already calculated this in to the ride. I was surprised though, there was no way to check on an ETA. The driver had a really odd demeanor. He kept saying he was on time and repeated this several times during the ride, even though I had not mentioned he actually was pretty late. We arrived at the airport within 45 minutes with the usual light Saturday morning traffic. I was charged a "surge" fee of triple the quoted rate. Then a doozie of an insult is the bill included a bridge toll. We didn't cross any bridges. The final charge was the $119 PLUS $286. I complained to the company...a complaint which has un-surprisingly gone unresolved. I plan to kick this up to the next level but imagine I will have to accept this as a $400 dollar lesson. For what all I paid, I could have hired a limo, which my company has done in the past and definitely could have done the traditional cab. My advice: beg a friend, or snag a cab hire the limo next time you need a ride. The hay day for these "ride share" platforms is over. read more

Uber has absolutely no customer service there is no way to get a hold of them no phone numbers all disconnected...

This review is solely about UberEATS. I usually use DoorDash for my food delivery, but decided to go with UberEATS this time. Big mistake. I ordered from a local burger place and was given a delivery time or 7:20, which updated to 7:50 after my order was confirmed by the restaurant. It is a holiday weekend, so I was annoyed, but understood. When the food got here, my order was incomplete. I ordered a cheeseburger which was supposed to come with a side order of fries. I only got the burger, so I immediately contacted customer service on both the app and on Twitter. I still have not heard back from them. This is where their competitor has them beat. On the rare occasion I have an issue with a delivery, DoorDash gets back to me within 5 minutes, even after normal business hours. They also allow you to contact them over the phone, which is not an option on Uber, probably because they would have to talk to their customers and refund them when their orders are wrong. I guess I'll be going back to DoorDash for food delivery. read more

I had the opportunity to take an uber ride to the airport yesterday. I had a early flight to catch out of SFO and didn't want my daughter to have to drive me there from Santa Clara ... Besides it was gonna be a new experience for me, an adventure, ha ha The uber driver arrived promptly, only about 6 minutes from the time My daughter requested it. He had a new car, hybrid, so it was really clean and quiet. The driver, Carlos, was dressed in a light blue dress shirt and slacks. He looked so professional and was very polite. He put my luggage in the trunk and allowed me to place my hand carry on the back seat with me. The drive was so pleasant. I told him it was my first uber ride and answered all of my questions. I felt very safe the entire way.. No near misses or sudden stops. He dropped me off at the checking curb and I was on my way. The ride took about 40 minutes and was less than $40. I'm excited to use uber again. It would be a great alternative to driving and parking at the airport and probably a great way to get to concerts and events. Use uberx for the private car service. read more

For anyone that uses Uber, please check and make sure you did not get charged $24.99 for an Uber pass. I was charged yesterday and luckily I happened to catch the charge on my bank account. When I asked why I was charged I was given some bogus explanation about some confusion. I goggled this on the internet and saw that many others have also been scammed out of money for months by this. Please share this with your friends and family. I am so disappointed and upset especially since I used to drive for Uber. Can't believe this is how they would treat their customers and past employees. read more

I started using Uber July 2015. It's good, reasonably priced service. Then they dropped the price by 40 percent January 2016. As a consumer I was thrilled. Once I gave it a bit more thought I realized they were screwing their drivers. They aren't getting paid enough to drive me anywhere. I've noticed drivers are so pissed off, they drive less which results in more frequent on-demand pricing, i.e., I pay X times more because demand seems to increase. Demand isn't increasing. Fewer drivers want Uber fares because they get paid so little. It's ridiculous. What's worse is unlike Lyft, there is no mechanism to tip from their app. Most Uber drivers also drive for Lyft. Further, drivers regularly tell me Uber management doesn't treat them well. I'd jump over to Lyft but I can't afford Lyft. Now Uber is booking new fares with drivers just before they drop off their current passengers. Yesterday, a driver told me he was frustrated because he hardly had time for a bathroom break. He's far less motivated to drive for them. Uber needs to get a grip and treat their drivers better. I like the competitive rate but not at the expense of their drivers. read more

Used Ueber from SJC airport to residence in San Jose on April 27. Diver Charles failed to make himself/his car known while I waited at the airport in the designated pick up area. This resulted in a considerable time-delay and costs. During the ride, he failed to start driving again in a timely manner after the light turned green. When I made him aware of this, he replied: "Knock it off" and continued on that note until he dropped me off. I contacted Ueber who refused to refund the fare. I will NOT use Ueber again. read more

As far as I can tell, the only advantage to Uber (as opposed to a legit car service) is that it is cheaper than a taxi by about 20% (thus the 2nd star). With that said our recent Uber experiences to and from SFO were a bit scary, the cars were old, one had split seat covers, the drivers friendly enough but somewhat erratic in their driving skills. I thought drivers had to have a later model pristine car to qualify as an Uber driver? Guess not, apparently the car as to be 2001 (!) or newer, so a 15 year old car qualifies? I know that you can pay more for a better grade of car, but if I am going to do that will use a professional car service. And why don't they provide drivers with a magnetic roof sign so that they can easily be identified? There has been more than one incidence of an uber passenger trying to get into a non-uber car as they cannot easily be identified (how many silver Priuses are there in SIlicon Valley?). WIth Uber's Multi-Billion valuation, the least they can do is provide a sign for the roof, if my local pizza shop can affford it, they certainly can. read more

I used the UBER App to book a ride in advance to Oakland Airport. I was on the App at 10PM Thursday night and booked a ride for 7:30 AM the next day for my flight at 10:00 AM. I thought all was well, the app said the ride would be there between 7:30 & 7:45 AM. Perfect done. 1. At 7:25 AM the next morning I get a notification that the app is looking for my ride. I thought - why make an appointment in advance? I could have just done that myself... 2. About 7:34 I received a notification that someone was on the way, then the notification disappeared and I could not see who was picking me up? 3. About 7:48 I received a notification that a driver was not available to take me to my destination. WOW. Not having much confidence in UBER to get me to the Airport on time after step 2 above, I went ahead and used their competitors app and I had another ride at my house in 8 minutes and eventually made it to the Airport on time. Thankfully I was already in the other company's car when I got the notification from UBER that they could not provide the service they confirmed 9 hours earlier. If your using UBER to book a ride in advance make sure you have a back up plan! read more

The car service is great! But OMER a driver is aweful, he can NOT be understood and he could not find a giant courthouse. He drove by it over and over with me standing there and with him on the phone, I'm watching him go by over and over asking him to stop so I could get in. He would only watch his map, not looking up to see his surroundings. Then after 20 minutes he cancelled my ride and charges me $5 which Uber refunded. Omer you need to do something else. You have over 1000 rides. You should know this job by now. read more

Crap ...UberCrap to be honest! Schedule a pick up time and they arrive 20 minutes early so they cancel. Thanks! read more

So I have been getting offers in my email to try Uber Eats. I have tried several times and each time it says "Can't use that promo code". Why do they send the promos if you can't use them??? On top of that, here's the real kicker, I was ordering from Armadillo Willys (one of there contracted restaurants) and the order total on the AW menu (NOT Uber Eats) is $68 including tax and tip. With all of the Uber fees, taxes, tip and delivery fees, $108. WHAT A RIP OFF!!! An additional $40 to use Uber. I am now cancelling all of my Uber accounts, including all my business use (I'll go with Lyft). Uber Eats is a giant rip off, will NEVER use that service. Now I'll spend an 15 minutes and drive there and pick it up myself. I was only trying it to use a promo code that is no good. Throughly disappointed in Uber. I would give zero stars if that was possible. read more

Uber to 51% of a $100 fare!!!! if I could give it less than 1 star i would. i got 2 riders in a Uber pool. the fare was $98 and I made $47 as the driver and Uber made $51... how is this possible. read more

The worst ever! They have no customer support service or number to call. I will never use Uber

My issue with Uber is that their customer service is apparently non-existent. I filed a complaint on their website after a two-week trip to Costa Rica. It shows that it was submitted and went through, and they will get back to me. They never did. So I tried a second time closer to two weeks. This time they responded but they said that I should have filed my complaint within 30 days. Just filing the first complaint was taxing as I had to jump through an impedance course of questions that might fit my complaint. If find it strange that they never acknowledge that I said I filed a first complaint. They keep mentioning that I need to file within 30 days. So we go around in circles. This was my first time using Uber. My trip started with Uber in NYC to JFK Airport. That went well. Then when I arrived in San Jose, Costa Rica that is where my troubles began. I bought my SIM card then went out in front of the airport. I had read up on taxis at the San Jose Airport. I read on Tripadvisor that there is a restaurant and a bus stop where Uber picks up customers when you make a right exiting the airport. I summoned an Uber car service. The driver responded. I wrote back I am at the bus stop in front of the airport. He wrote back for me to meet him at the bus depot. I had no idea where the bus depot is located. Besides I had two pieces of luggage and a carry-on. I was not about to go searching for an Uber car. I wrote back that I don't know where the bus station is, and that I'm standing at the bus stop with other passengers. Needless to say I called on the voice but the driver never responded, and never came to meet me. There was a lady waiting at the bus stop for a taxi she reserved. She asked me who am I waiting for? I told her for Uber but he never showed up. She agreed to let me use her taxi so we both got in. I paid the driver what was on the meter, and thanked her. The driver charged me for a trip I never took. While it was not a lot it's the principle that counts. This was my first time in Costa Rica. I don't know anyone there. And the last thing I wanted was to file a complaint against one of their citizens while still in the country. I figure I would wait until I got home. I arrived July 8. 2021 then returned home July 21, 2021. I filed my complaint soon after I arrived. Uber never acknowledged my complaint. Only after I filed the 2nd complaint they claim I filed outside of the 30 days. It's impossible to reach a live human being at Uber. Apparently there is a phone number but for emergencies only. Every contact or complaint has to be done by going through an obstacle course. Unlike other companies where a paper trail is left on their website this is not the case with Uber. For example I had to contact Verizon, I have choices to call them by phone, write them or contact them using their messenger. Not only that they send me the transcript of our chat to my email. Uber gives the impression it's high tech but truly it's technology is up there with the cave man. The other day they contacted me to say they notice I have not used their service lately. So I wrote back why and explained again that i filed a complaint that they never responded to. Then my 2nd complaint they did respond telling me I need to file within 30 days. A human actually got back to me. He totally ignored what I said about not hearing from Uber on my 1st complaint. I received a reply from Uber Support that I will post here: "Hi Wayne. We are sorry to hear that the Driver partner was unprofessional. This type of attitude is not accepted by us, because it is not the appropriate one. We analyze the details of your trip. However, we cannot make adjustments when your request was made after 30 days from the date of travel. If you have any problems with another trip in the future, we recommend that you contact us as soon as possible. We appreciate that you report this type of situation to us to maintain professionalism and provide a great experience when using the application. It has been a pleasure to meet your request on this occasion. Sent by edwin silva barrios on Sunday, September 26, 2021 at 5:20:28 PM" As you see Mr. Edwin Silva repeated the same lie that my request was made after 30 days from the date of travel. By this time I should be screaming like a banshee. For the record, Uber I contacted you two weeks after my trip but you never responded. You created an opaque, labyrinth system to frustrate anyone who dares to complain. Then you keep repeating the same lie. And expect that I will contact you in the future in the event I have another complaint. The driver who pulled that stunt is no better than the crooked taxi drivers who came up to me trying to get me into their taxi outside San Jose Airport. Maybe you should hire some real humans for a change who can staff your customer service so you won't have an excuse to hide behind not responding to complaints in a timely manner. read more

This was my first and LAST Uber experience whatsoever. They cheated me by adding "surcharges" $5.20 to my shared ride from San Jose airport to Warm Spring BART when there was absolutely no toll or fee required along the route! I had to pay $19 for a 25 minute ride with another rider in the car! The driver was not courteous at all; never introduced himself nor did he confirm my name or destination. I had to do all the asking! I checked LYFT for such a shared ride at the same time of the day, and it would have only cost me $13!! So beware of these "surcharges"! Use LYFT instead! Much more honest and pleasant drivers!!! read more

I requested an uber from work to the train. I received confirmation, the driver showed on time; however, literally just as I went to open the car door to get in the drive drove off, had I taken another step the ass hole would have hit me. Following that he had the audacity to charge my card $5 stating I requested to cancel the trip. For the most part my experience with uber has been okay I'm until now. I now see the drama others have spoke about. Maybe it's time to go back to the good old taxi. read more

Uber takes over 70% from driver support sucks they will ban you for anything and blame it on something else like background check if you take Uber ask the driver how much they got paid for the trip read more

I have had the worst experiences with Uber from being discriminated against by Drivers, to being discriminated against by your upper management canceled my app privileges because I was in a car accident and refuse to drive with Uber drivers when I rated them honestly you had a problem read more

This isn't so much a review of the service by the drivers (which has mostly been good) but a review of the Uber customer service. I use Uber quite a bit. I probably ride an Uber at least once weekly and sometimes more often. After dozens of rides inevitably there is a billing glitch or another issue that needs resolution. If it doesn't fall into their menu of online questions good luck because you might as well quit now before becoming frustrated. There is no way to email, text, call, dm, snail mail or smoke signal customer service at Uber. They have an affective firewall and they don't want to hear your problems. In fact, this is why I am writing this review. I had a minor issue with a ride where a driver canceled my ride for not wearing a mask. I saw him turning into the lot and I put my mask on but he clicked off his signal and swerved back into traffic and left, canceling my ride. I am not even sure how he knew I was his ride because he split without getting within 100 feet of me. My mask was on while he was stuck in the center lane so I am not sure what his issue was. Next I received a message from Uber notifying me that my driver canceled my ride for not wearing a mask. It explained their mask policy which I am aware of and in the body of the message explained that if I was wearing a mask contact them through the "help" center. I tried the help center on my app = no dice. I tried the link in the email = nope And I went on a laptop and went to their website and spent a bunch of time looking = nope. So their driver had a hair trigger about a mask I put on before he even pulled in the lot. And I got canceled for it. And got an email chastising me for it. The email said to contact them through the help center on a path that doesn't exist. And there is no way to contact them. At all. Good job Uber. read more

Please don't buy UBER gift cards, I have received my second one and when I scrape off the film on the back I lifted off 2 digits which makes the card useless to redeem. UBER, does not have a call center to complain nor a help subject related. What a waste! read more