My phone went dark. The screen went dark, that is. I called several repair shops, and no one could help me. I Googled UBreakiFix locations. I came across this establishment. Although they were backed up with orders, the nice employee accepted my need and allowed me to bring in my phone. My phone was repaired within a couple of hours. Although the total cost was $324, I accepted the cost due to needing my phone. It's so sad that I was dependent on my phone working; like I couldn't function without it. I gave this establishment 5 stars because they repaired my phone where others couldn't. If I ever have another phone problem, I'll definitely return to their shop. read more

Being generous with the extra star. I called ahead of time and spoke with Jay or Jacob. I explained I had a Gen 1 Microsoft Surface Book and the battery was swelling and splitting the case. He was unsure about the parts so I looked up the battery for it and gave him the part number. It was about $30-$50. He appreciated the effort, quoted me $150 to get the job done and said to bring it by so they could log it in. I live in Dripping Springs so I told him I'd make time to get it over to them as they were about an hour's drive from me. The next day I get the laptop to their storefront. A guy at the desk looked over the laptop and brought it to the back. He came back and said his manager was going to quote $250. I let the front desk person know that the price quoted was $100 less. He replied that Jacob was "just a tech" and that his manager's price was what they'd honor. I asked for his manager's name and was told it was Joaquin. I wasn't too happy about the "bait and switch" they just pulled on me but they already had me all the way across town at that point in time. I felt like a chump. The front desk person was having trouble getting the laptop logged in to their computer system and had his manager "Joaquin" come to the front to help him. Joaquin wouldn't even look at me or say hello or even acknowledge my presence. I just stood there quietly. I never said one word to this person. I was feeling like this guy was gouging me on the price and that I also felt that he knew full well that $200 was him being way overcompensated, possibly personally, for a battery replacement. Joaquin just snubbed me, turned his back on me and then walked away. I asked Front Desk Person if I would be getting a detailed receipt showing the amount I paid for the battery and how much they were charging me for labor. He told me no. I would receive a receipt for the full price to include labor and parts. Of course this obscures what I'm paying for labor and parts. No mention of going through insurance or anything else. Front Desk Person just kept his eyes focused downward. The guilt at what they were doing was evident. He also proceeded to charge me $60 + tax for an "advanced non-mobile troubleshooting fee totaling $64.94. He said that was just in case I failed to pick up my laptop. What in corn-dog hell? I'm already feeling like a fool getting fleeced and they're just sticking it in and twisting it now. So, I need the laptop and the swollen battery is a fire hazard so I'll go ahead and let them pluck me like a chicken. I paid the $65 and I will pay the rest of their fees IN A MONTH which was the time they said that they could have it ready by. But I will never recommend them to anyone ever. This was a classic BAIT AND SWITCH where everything is all rosy and positive until I (the patsy in this crime drama) makes his drive out to get the job done and then gets stuck with an astronomically high bill after the fact with a take it or leave it attitude. Oh, I'll pay your fees but you've made an enemy out of me. Never again. read more

uBreakiFix - Proof - Mobile Phone Repair Near Me - Austin, Texas

This place signed me up for 130 dollar monthly recurring charge without consent and said they couldn't find my invoice to fix it! Total scam. I had to spend hours arguing with them and nothing came of it. I had to get a new bank card. Avoid at all costs!! read more

Dont sign up for the monthly subscription program. They make you wait 30 days after sign up to make a claim and the claim making process is a pain. I wouldnt trust give your devices to this company for any repairs exceeding same day fixes. Plus the staff here are condescending. read more

Went in @ 1:53pm to have my iPhone screen fixed and was welcomed by Trin. She was very friendly, polite, professional and helpful. Very nice person to deal with. She pulled up the claim that I had with Verizon and all the information was there and she took my iPhone and said it would be ready by 4:00pm. I got a text @ 2:48pm saying that my iPhone was fixed and ready for pickup. That was a little over an hour...great turnaround time. I highly recommend. read more

I really wanted to like this place. The price seemed good at first, and I was excited because they looked like a more affordable option. But honestly... I'm very disappointed with both the quality of the work and the customer service. They repaired my laptop, but they ordered the wrong part the first time, which pushed back the whole repair. They only offer a one-year warranty and immediately try to upsell you on their monthly insurance plan. Fast-forward about 1.5 years: my battery completely died. I called the store and was told there was "nothing they could do," even though the replacement battery was pricey. My speakers also don't sound great, but at the time I let it slide because they were at least better than when I brought it in. The customer service was the worst part. The associate quickly brushed me off and told me to call the insurance company. The insurance company then told me they couldn't help me either. After playing phone tag, their rep finally told me the store was wrong and that the store was actually the one who should be helping me. The back-and-forth was ridiculous, and the manager offered no real support. Overall, I spent good money and got poor quality work, zero accountability, and a runaround when I tried to ask about warranty. For the price, I will not be returning. read more

I brought my iPhone 15 Plus to the Southpark Meadows uBreakiFix for a screen repair. Technician Jacob K. offered me an Apple OEM or cheaper third-party screen. I chose the third-party screen, but I was never told it would permanently disable Face ID or potentially damage my phone's camera, keyboard, or cause blackouts. When I picked up the phone, it immediately showed a "Display Not Recognized" warning, Face ID was grayed out, the camera was blurry, and the keyboard typed wrong letters. Jacob gave conflicting explanations -- first saying Face ID might have been broken from the crack, then saying third-party screens don't support Face ID -- none of which were disclosed upfront. Later, my phone started blackouts and other glitches. I returned the next day and spoke with manager Joaquin Zarate. He told me the only way to get a refund was to reinstall my old cracked screen, which could cause more damage, and that I would have to wait 3 more hours. He refused to authorize an OEM repair or a proper refund. The phone is worse than before, and the store failed to properly disclose risks or resolve the damage. I cannot recommend this location due to unsafe repairs, poor customer service, and unprofessional management. read more

Repairs went well and fast. Service was friendly and he took the time to help me understand fully and even made the suggestion to go thru insurance to save me $350. My only concern was that they notified me if the repair being finished on my phone number for the phone they were repairing instead of my sons number that I gave them so I waited an extra 2hrs for nothing. Other than that (which is minor), I would still recommend. read more

Got my data transferred at Niagara Falls Blvd, Tonawanda and I have received countless scams, of ALL sorts, since then. Alarming!

The replacement screen had issues and I now have to hard reset multiple times a day and they enrolled me in a $30/month Asurion home protection plan without my knowledge or permission. Honestly I don't even want to deal with them again so will go somewhere else to have defective screen replaced. read more

Junior was the worst. Manager did not want to talk to me at all. I turned my phone in on Sunday and was supposed to get a call when done. They then call 2 hours later saying they broke something else on my phone and had to fix and order that part. It would come in on Tuesday. Never heard anything back so I call them the next day and they blamed FedEx and said part is on the way. Part gets there Friday. They then say my phone from the part they broke came in a different color no one has it in the white. Proceed to say this type of stuff always happens. I would never recommend. Phone still not fixed almost a week later read more

I wish I could give these guys 6 stars. I will tell you why- ONED HUGE REASON. This is because these guys are all extremely honest. They didn't talk me into some useless repair, just so they could make $. They looked at my phone, told me that according to them, nothing needed to be done, and they showed me why I need not waste my $. (I rarely get people telling me this). Most of the time, I don't, and I am willing to bet, that you don't either. This is why I now will go back here for all my repair needs, (phone, computer, etc). They have earned my business, due to the fact that they didn't bs me. In the future, when I bring stuff that needs looking at, or to be fixed, and they charge me, I know it is because the phone, computer needs attention, and they won't be gouging me. I want to do business with people who are honest, and who really care about the customer. These guys are honest, and they deserve your business. Honesty should be rewarded. read more

I went into uBreakiFix today with issues of my phone screen, not displaying anything and was helped by Trin one of the associates, and he was very helpful with the information on why it happened and how they could help, I took my phone in at about 4:06pm and I'm back to using my phone at 6pm the same day! Thank you Trin! Speedy & efficient! read more

After using this company for SEVERAL issues with my screens in the past. I came in after a faulty screen they used to repair my phone fell off and broke. Seeing I have never had issues with them before, I thought I could call and they'd rectify the situation. To my surprise they refused to even look at it before saying I had to pay full price for a replacement. Seeing I did not want to have the same issue, I took it to another company who alerted me the part they used was subpar and it detached from the frame of the equipment and that shouldn't have happened. They assured me any respectable company would fix the issue. They were wrong. They lied and back peddled to distance themselves from any wrong doing. They are liars and crooks. Oh... and btw... they were $100 more for this subpar part than an actual iPhone part. Do NOT use them. read more

uBreakiFix - The frame still attached to the phone - Mobile Phone Repair Near Me - Austin, Texas

Scheduled appointment for the 2406 West Parmer Lane location. I received 2 reminders of my appointment for that store location. When I arrived the notice on their door said the location was closed for renovation. UBreakiFix not on my list for well run companies. I will try anyone else. read more

They dont even rlly go into details about whats wrong w the phone and whats still not gonna work once fixed. U have to ask to find out . I paid 120 to fix my screen they said ut be easy fix yet my camera does not work and left out where id wouldnt work . After i paid. Also not wven 1 month later the screen is lifting up . Make sure ur able to get refund from these guys read more

I am extremely disappointed in the service I didn't receive. I scheduled an appointment online to have the screen replaced on my phone. I arrived shortly before my appointment time and was told they did not have the screen but would quote me the price of the screen replacement. Without even looking at the phone, they quoted a price that was significantly higher than what was listed on the scheduling site. read more

This company does great work and is dependable. I take them any smartphone I may have.

So I took my laptop in mid December for a repair after being recommended by Best Buy. I'm told that it should take a week to send off and I should get a call back. I don't hear anything for over a month so I decide to call and see what's going on. I'm told that my laptop was delivered to the wrong location and was essentially stolen by the store manager. Im told that the DM will give me a call to fix the situation. A week goes by and I finally get a call that they found my laptop. No repair was done, but at least I didn't have to pay anything? I'd give no stars if possible. read more

Excellent customer service and fast turn around on my daughters iPhone will def go back

I tried, to no avail, to reach this little location of UBreakIFix today. I called three times in total, because I'm having phone issues (shock!) and wasn't sure if it was my phone that was the problem. However, it became clear that somebody was simply picking up the phone and immediately hanging up before saying anything. I merely had a question about whether or not they do a certain phone repair (they don't) and it would have taken 10 seconds to find out. I have since learned from another location that these are franchised so I'll be sure to go to the place that actually answers my questions and provides *any* level of service over this one. read more

My moms phone stopped working, I dropped in 5 minutes before they closed & Nathan at the front desk was so friendly & nice. He took the phone to the tech & within a few minutes Joaquin came out with the phone after cleaning the charging port. Thank you for the amazing customer service! read more

The fixed my impossible problem of my charger breaking in the terminal...right when it seemed hopeless SHAZAM they got it out! Made my day :) read more

Quick repairs! Techs are very knowledgeable and friendly. I have had multiple screens (phones and tablets) replaced and never had issues with their work. read more

They have this terrific policy of only charging if they can fix your device. That's why I chose this repair service after I dropped my 2012 macbook pro. Unfortunately it was unsalvageable, but I was more worried about retrieving my data. They were able to salvage most of it and provided great service, although it did take a few weeks to diagnose and retrieve the data. They also charge $150 for this service but provided a $50 discount since not all of the data was retrieved. I'll definitely come back (although hopefully not too soon haha) Update! Still a super happy customer. I'll always come here whenever something catastrophic occurs to one of my devices. The customer service is great here- they are so honest and comforting. Thanks Brandon read more

I try to support small business is rather than the geek squad but I can't recommend this one. Complete Waste of my time. What computer repair place doesn't have charge cables to test laptops that come in to see what the problem is? I'm supposed to wait for them to order another charging cord and then see if that works? It was there over three days and they didn't respond, call me back and When I told him that his phone may be down he told me he was busy. I had to go up there and get my laptop. now I have to start over again with a new repair shop. I don't think they did anything to it even though he stood there And he said that the diagnostic said already been started. How do you start diagnostics if you can't plug it in? No power, no diagnostics. read more

I had a GREAT EXPERIENCE at this location! I HIGHLY RECOMMEND you use their online quote system! Only reason I don't give 5 stars: I received two very different quotes via email and over the phone. Email: $ dollars and ready in about 1hr Phone: !? dollars and ready in 2-5 business days!? Also, a "water damage diagnostics may be needed"!? I replaced my battery on my iPhone 6, and it has worked great so far! No issues w/ pick up or pay! read more

I dropped off a broken Nintendo Switch Lite on 1/3. The online status tracker never updated and I received no communication from the store, so I finally called on 1/18 for an update and was told my repair was rejected with no clear reason why. read more

I brought my pixel 4a to have a bulging battery replaced, but instead, they broke my phone screen instead. At least they didn't charge me for breaking my phone. You're better off just taking your phone apart yourself. read more

Highly recommended. Brandon assisted me in a timely, concise & professional manner. I've taken my iPhone to multiple shops all over Austin, Apple included & although I've visited this location 3 times, I'll continue to return here due to their level of knowledge, expertise, fair pricing & accurate estimated work time...+ friendly demeanor & exuding Austin in the best of ways. Worth the long drive way South for me & they speak to you vs. at you with respect, asking the right questions & with high integrity! Thank you. read more

Brandon and the rest of the team were SUPER helpful in getting us up and running. My partner's phone was losing charge below 50% quickly, and we were traveling, which was presenting a large problem for us with regard to navigation. These guys took care of the problem with in just an hour or two, and we were back on the road again. Six month warranty on the OE-spec battery, and no waiting around or dealing with "reservations" and other Apple Store nonsense. Definitely highly recommended! This is the second or third time I've used this chain, and they've done a great job every time!! read more

I was having trouble finding a place that had the parts I needed to fix my phone in stock, this place had it all and Brandon was able get my phone fixed within hours that I brought it in. Thank you so much for helping me out, I would recommend uBreakiFix for any of your phone issues. read more

The owner of this franchise location is a LIAR and cannot be trusted. I gave Aaron Gallegos 1x80GB ipod and 1x120GB ipod to replace Hard drive and battery on July 24, 2017. He told me that "it will be ready in 3-5 days"... I called on Aug 5, 2017 which is 12 days later and he said he meant 3-5 "business days" which is fine since i had already waited for 10 business days...he then said that he "doesnt own the transportation providers and has no control over when they will deliver. your options are to come and collect your ipods as is or we can fix it when the parts get here"....yep...thats the tone and customer service you can expect from his store. on Aug 8, 2017 I got a call saying that both my ipods were ready for pick up. When I went to go pick them up I noticed that instead of getting back 1 x 80GB and 1 x 120GB ipod, i got both ipods with 80GB hard drive. I told the employee that this was an error so he called the owner Aaron Gallegos and Aaron asked his employee to tell me "i distinctly remember telling you that the 120GB hard drive costs 2x - 3x more than the 80 GB and so we agreed on replacing both with 80GB"...a CLEAR LIE as that was NEVER even discussed (you'll see how I prove that later). I told the employee that I wanted to talk to the owner Aaron Gallegos, so he called and spoke to Aaron and was advised by Aaron to tell me that he was not available to talk about this issue...yes while he was talking to his employee!!! At this point to prove that the owner of this South Austin location, Aaron Gallegos was a flat out LIAR, I asked him to quote me the price of the alleged 120 GB that is "2x - 3x times higher than 80GB" and to my surprise he gave me an estimate that is 4x and it did not include labor... This is how i know Aaron Gallos is a liar...I called two other ubreakifix locations in Austin and asked them to quote the exact work I had asked Aaron Gallegos to do. THEY BOTH QUOTED ME JUST $10 MORE FOR 120GB VS WHAT AARON GALLEGOS QUOTED ME FOR 80GB BECAUSE AS PER BOTH OF THOSE STORES "HARD DRIVES PRICES ARE DIRT CHEAP TODAY AND NOT WHAT THEY USED TO BE, FOR $10 MORE YOU CAN REPLACE YOUR 80GB HARD DRIVE WITH 120GB." THIS IS ABOUT $160 LESS THAN WHAT AARON QUOTED ME AFTER HE WAS CAUGHT IN A LIE. If only he had admitted that he messed up and it was an error that he would fix, i'd be ok. stuff happens. BUT TO FLAT OUT LIE AND QUOTE A 6X PRICE FOR SOMETHING THAT ONLY COSTS $10 MORE MAKES ME SERIOUSLY QUESTION HIS WORK ETHIC!!! UPDATE: I have the original work order that shows two differently priced Hard Drives and guess what the 120 GB on the work order is just $10 more than the $80 GB one...Clearly he cannot admit he messed up and keep lying to cover up the lies. read more

Place to go if your device break !!! Super friendly and knowledgeable staff plus you get your device fix within the same day. read more

I brought my phone in to get my cracked screen replaced. They were super nice and eager to help. When I got the phone back it was popping and people can't hear me on half of my calls. When I brought it back in all the guy could tell me was my frame was bent. He offered no solution and I told him that it popped as soon as I left End it wasn't popping before I brought to them. I think he just did a sucky job fixing it and the guy I talk to today is clueless. Definitely not going back to them read more

I called ahead to see if they could fix my broken screen. I talked to Timothy on the phone he was super helpful and informative. When I got there I belive it was Andrew who helped me out. Very friendly and welcoming. Service was pretty quick, and even let me know of some options available for me to keep my screen safe and crack free. read more

I thought all they did was fix broken screens but they replace batteries too! My battery life on my iPhone 7 has been struggling forever and I hate having to get a new phone bc of battery issues. This store is close to my home and has great reviews and I can see why. Thank you so much Bryan for saving my phone!!!! Super fast and friendly! read more

I'm seriously in awe of how nice my iPhone screen looks! It looks like it just came out if the box. Came in for a cracked screen. Guys were super helpful. They even checked to make sure there wasn't anything else wrong with it (i.e. speaker, microphone, buttons, etc). Left it for an hour while I went to get Starbucks next door and answer emails on my iPad. They convinced me to get the tempered glass screen protector, which comes with a 2 year warranty, so if the protector and/or the screen gets cracked, they'll be able to replace them for free at any location nationwide. The new screen protector is SO nice. I can't even see it! So shiny and sleek and well applied compared to my old cheap one. All together, the new screen was $97.41 after tax. With the tempered glass protector, it came out to $140.70 after tax. Well worth it. read more

Andrew was very friendly and helpful as soon as I walked in. I was also very impressed that they got my screen repair done and completed in under an hour! Well definitely be coming to you guys again its just a matter of time when my screen cracks and shatters again. read more

[Regarding experience with South Austin store] Dropped my iPad Pro off for screen repair on May 22. Still don't have it back (23 days later). First repair allegedly failed due to issues with Touch ID sensor. Second repair allegedly brought about different issues which required them to send it off to a master solderer in Louisiana. They said (on a Friday) that solderer would have it by Monday (since they were overnighting over a weekend), but I called the following Thursday and they told me "the [solderer] just got it [that day]." Another week passes with no progress and no return of the iPad Pro to their store from the vendor/solderer. So I start pressing hard, only to get a "guarantee" of it being ready for me to pick up today by 7PM close of business, only to find that they still don't even have the device back from the solderer... AND THEY STILL HAVE TO REPLACE THE SCREEN on the device with a now-fixed motherboard. Worst customer experience in a long time. I love my tech tools; I rely on my tech tools; I take care of my tech tools when they break. I am very frustrated with uBreakiFix, I won't ever rely on them again, and I hope they learn how to take care of their customers one day. read more