Damian was patient and helpful. He listened to my complaint about the operation of my phone, and got his own phones out to check their functionality in comparison. I appreciated the professionalism. Thank you read more

I am writing to file a formal complaint regarding extremely inappropriate and offensive treatment I experienced involving a uBreakiFix employee. During the incident, I was called the N-word ("nigger") and a "bitch," and I was told to "suck his dick." These statements were racist, sexist, sexually degrading, and completely unacceptable. No customer should ever be subjected to this type of treatment by an employee representing your company. I am asking that uBreakiFix formally investigate this incident, preserve and review any available surveillance footage or other relevant records, and take appropriate action. I would also like a written response explaining how this complaint has been addressed. Please confirm receipt of this complaint and provide me with a complaint or case number, if one is assigned. I am prepared to provide the location, date and approximate time of the incident, employee information or description, witnesses, and any other relevant details. I expect this matter to be taken seriously and handled promptly. Asurion corporate has been contacted. read more

CONSUMERS BEWARE: This is an update to my previous review. I contacted support and was told that they would not help me or honor the warranty. They implied that I somehow damaged the screen they replaced less than a week ago. I filed a review on BBB and found out this store has an F rating and failed to respond to numerous complaints. See screenshot attached. If you want to keep your hard earned money and are tired of being taken advantage of, do not go to the UBREAKIFIX store on Lake Mead. read more

MJ Unbelievable experience. I went to this establishment to pick up a pair of Samsung earbuds they serviced. The guy in front of me stepped out of line to talk on the phone. This guy started raising his voice repeatedly telling me he was in front of me, after I told him the first time I was aware of that. I eventually had to raise my voice telling the guy I know he was ahead of me which prompted the customer in front of him to start laughing at him. Now the guy starts calling me an a** hole. Me and this guy go back and forth with me trying to calm him down. He finally calms down, but as soon as the customer who was laughing at him leaves and he gets to the counter he starts calling me an a** hole again. We go back and forth with me trying to calm the guy down again This prompted a guy who was in the back to come out and raise his voice issuing orders to me but not saying anything to this guy who not only started this craziness but kept it going. Not to mention the guy in the back heard everything. The guy who started this finally calmed down again and eventually left. As I got to the counter I requested that the guy/manger in the back to come out and explain his conduct overseeing this establishment, which he never did. To matters worse when I left the place the police drove into the plaza evidently looking for me. As I was in my car and have tinted windows they could not see me. To top it all off when I called the next day to get this mangers name so I could file a complaint the employees hung up on me not once but TWICE. Since I'm black or fba and both the manager and the other guy who initiated the situation were Latino plus the fact this establishment hung the phone up on me twice when I tried to clarify this situation exhibits a classic case of racism in my view. I say all this to say beware if you are black or fba when going to this establishment beware. read more

The attendant (RJ) was polite, professional, and quick to replace my wife's iPhone 16pro screen protector. I would recommend this for a convenient stop to have your phone tuned up. read more

uBreakiFix by Asurion - outside - Mobile Phone Repair Near Me - Las Vegas, Nevada

A portion of the screen on my Mac laptop went dark. I called this place to see if they fix/replace screens. They do so I came in and I had two options... Pay $400 for original Apple parts to have my screen replaced or Purchase an Asiurion home plus insurance where I pay $25 to cover all of my electronics plus $25-$100 deductible per item. I thought it might be too good to be true, but I went with purchasing the insurance. When it was time to file my claim, it went quick and smooth and just as they said. I paid the $99 deductible, I gave them my laptop, model, and serial number, they ordered the part which only took about two days to come in. I brought in my laptop on the same day and it was ready to pick up in about three hours. My laptop looks brand new. The staff communicates well and timely. They are friendly and helpful. I would totally recommend this business. read more

uBreakiFix by Asurion - Front entrance - Mobile Phone Repair Near Me - Las Vegas, Nevada

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Very satisfied with the service provided! Had a port connection issue on my IPhone 15 which was getting worse it was quickly resolved by the staff and took a few minutes. They were receptive professional and clearly understood what good customer service is I was impressed on how they treated another customer who had been back for recurring issues It was very apparent they wanted to please the customer make it right and they did My issue was solved with a cleaning and they didn't charge ! I would certainly return if any service is needed on my phone Quicker than going to Apple ! Great value ! read more

I went to the W. Charleston store the store had no customers. I asked a few questions about my phone the only person working out front said it would be $80.00 to tell me the model number thats a good reason why I was the only potential customer. There are many other repair or accessory stores in Las Vegas, to choose from. This was unreasonable. read more

Brought in a broken iPhone screen. The guy was aloof --not friendly and could care less --ya know when you just know you're not gonna get a good deal--then he quoted $220 for screen repair but if I get the membership for $40/mo (minimum 2 months) I can get it for $140, so that's $220 also. The whole experience felt off so I left. The next day I found Smart Fix on Tenaya who did it in an hour for $116 with tax! Much friendlier guy too. read more

0 is rate i give they took my phone in took off the screen protector I only had the phone for 7 days the protector was new when I asked for it I was told it's a one time use this was the thick one cost me 40 dollars I was told well it's gone sorry customer service and quality of conversation I told her this was not a plastic paper screen cover was offered no type of service satisfaction I will never use again I normally use wireless toys work is about the same price at this dump is way higher it won't let me do less than 1 star read more

Unfortunately, I've had to bring my phone here for broken screen repairs a little too often but they do a great job and get my phone back I. A timely manner. Always a satisfied customer. read more

Look for coupons online. Called same day to get quote on broken iPhone screen. Got in the same day and phone was repaired within an hour looking brand spanking new. Great customer service, they provide a warranty on the repair. Was worth the cost considering how much a new iPhone is in general. read more

I took a 2 in 1 laptop to get fixed because the screen was falling off on one side. As soon as I got it back I noticed something was wrong as the device no longer held charge and only worked if plugged in so I went back and they corrected the issue. But upon fixing that they messed up the other side where the screen connects. Now the other side is falling apart. The screw that should be holding the device together doesn't tighten anymore but I will not go back here. Additionally, the fan now runs all the time while in use and it is extremely loud which is nothing like it originally was before taking it to this store. It would have been better and much easier to get a brand new device instead. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Las Vegas, Nevada

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I never even knew what this place was until i cracked my phone, and AT&T told me to pop in. It takes about 2-3 hours for them to fix a cracked screen, but when you get it back, its brand spankin new! I was shocked because i legit thought my phone was toast. The man who helped me was very patient with me. He had great customer service and even emailed me to tell me when my phone was ready. I suggest you go in earlier in the day to have it back the same day. If you go after 3:30/4, they might have to keep it overnight. My only suggestion is to have better magazines in the waiting area. When i got there, i waited 10 mins for my phone. 10 minutes felt like a lifetime because they didn't have any reading material. read more

If I could give zero stars i would. Spoke to Brian Hinge on my laptop broke and took it in on the 23rd of September was told 5-7 days for part delivery and paid the $216 deposit. They waited 2 days to even order the part. A week later I call for an update and am told "today or tomorrow". Another week later, I'm told the part may not arrive until the 18th (nearly a MONTH later). I know they cannot control shipping times but they can control timely ordering of parts and set reasonable timeline expectations with the customer so they can decide if they want to proceed. I requested a refund for services note rendered and was told i had to come into the store... read more

My laptop needed work. When I dropped it off I asked if they wanted me to leave the power cord with it, and they said "sure." I noticed they didn't include the power cord as an accessory when I dropped it off, and asked about it. "Victor" told me because it wasn't like a mouse or something, it didn't need to be included on the ticket. So guess what? When they gave the laptop back to me 2 and a half weeks later, no power cord. I asked about it. They said it wasn't listed on the ticket as an accessory when dropped off. I relayed the info I was given at drop-off time. They said they would "look for it" and get back to me. So I don't even know if my laptop got fixed because I don't have a power cord to try it. They never got back to me either. I had put my name on the power cord. Just sucks that they assured me it wouldn't get lost, and then they claimed no knowledge of it. read more

Be aware!! Before you bring your units into the store for repairs, make sure you read this. I brought my Xbox in perfect condition to the store for repair due to the hard drive being defective. When I picked up the unit today, the bottom cover was loosening, and it couldn't close 100%. They said they are not the manufacturer, so they are not responsible for any damage during the repair according to the store manager Ray. They should have informed me first before I hand over the machine to them. Now I have a not perfect Xbox unit sitting in my room. I do not recommend them to anyone! read more

uBreakiFix by Asurion - USB port does not line up anymore - Mobile Phone Repair Near Me - Las Vegas, Nevada

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Here to see if they can fix my 5 year old HP laptop. They need more people working the front desk...

What a difference 6 weeks makes. Was there six weeks ago to get my phone cleaned . There was no charge so I tipped the person $5. Today I went to get my wife's phone cleaned they said it was $25 wow. What happened??? read more

The website says they fix Microsoft Surface Pro's but they don't. They booked the appointment with me, I drove down there, then they said sorry we don't have a business relationship with Microsoft. Total waste of my time. read more

They utilize low quality products for iPhone screen replacement. I had my screen replaced in February by March It had cracked with NO Impact. I had it in my purse with a Lifeproof case on. When you go on their website they state they have a 90 day guarantee. Not for screen replacements. - although it states for all services. When I go to the store they are not able to tell me what the brand, manufacturer or what the name of the company is that they utilize to replace iPhone screens. All they say is that they are "premium" parts. Yet no one knows who makes them. I have to fix my phone once again so I pay an additional $130 for another screen with the $10 off discount. Also I replace my back that was a bit cracked for another 100.. now I've spent $410 with them with two screen replacements and one back replacement with the additional warranty they sell to bump you to the front of the line.. Why do I go here again. Because they offered same day service. I will trade my phone in now so the CHEAP parts didn't matter to me anymore. I can't keep my phone due to me being afraid next month my phone will crack again. Also managers were not helpful/understanding. The girl at the check out dismissed everything I said until I ask to speak to the manager- who said the same thing and just gave a $10 discount. When I call the corporate they tell you to contact the store.. no one can tell you or WONT tell you what parts they use. I'm sure it's because they are probably cheap $5 dollar parts that they install for $200. If you need your phone to last you, DO NOT REPLACE YOUR SCREEN HERE. read more

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I came by this store and met Ely and Chase. I had a problem with my iPhone. They were very nice and helpful. I highly recommend this store for a phone repair. Thank you read more

Well since I go my cellphone back from my first visit, has not been the same. Then I went back for them to fix the issue and all I got was excuses and that it was my fault, that it didn't happen there at that location. Which again same lame service dropped the phone off was given a time of 2pm the next day and did not get an invoice or receipt again, so I called ahead and to see if the phone was ready and was not. Was told by 3:15pm and got the call around 3pm, picked up the phone and it looked like they just ran systems check. Told them the issues and they said they reset the phone, which it help with the touch but not the battery life. Since the beginning I have asks to see the old parts and they refused to show them, cause now I am thinking they never replaced the old battery cause it runs low quick. Won't be going back to this place and going to let Samsung and Asurion to investigate/audit this location or maybe all to make sure there not scamming customers. So make sure you ask for your invoice/receipt showing what they are going to do and also ask to see parts change/replace cause this is not right. Cause if they replace them parts whats the harm in showing what they change out, simple. Plus if you work on someone's CPhone clean it and return it to the customers like new/spotless, not with tape, fingers prints, Smudges and adhesives. Cause that shows alot about the quality of the work. read more

Cracked screen and needed it repair. They had to order the correct screen for my phone. Apparently Samsung is very strict. They kept me updated the entire process as far as ordering and when to return to the store. Repair took a couple hours but that seems to be the norm. Price was about $250 so cheaper than a new phone. The do work with some insurance companies. In my case it was just easier to submit the receipt after the fact. Hopefully I won't need their services again but if I do I wouldn't hesitate to return. read more

Just noting. Samsung repair price is lower then store price by about $30. Even using the Samsung.com referral system for in store repair. I suggest getting quotes directly from stores. The Samsung web site quotes prices, but they are not what the Ubreak fix store will charge you. So expect it to cost more by $30 for a screen repair on a Galaxy Samsung S22 Ultra 5 at a Daytona beach store. $289 online and with local store repair $319 when calling local store to confirm repair and pricing. I did not get the feeling that the battery and bezel would be replaced as is noted on the Samsung web site. So those my be extra charges by the local store. Store clerk was very friendly on phone. Thus the 3 stars. Pricing is way off though. read more

uBreakiFix by Asurion - 4th line down Samsung web page screen shot - Mobile Phone Repair Near Me - Las Vegas, Nevada

Came to fix cracked front screen for my iPhone. After replacing it worker never told me that the screen that's being replaced would cover my Face ID. After telling them the issue they wanted me to pay more for them to find out why when they installed it. I should've been told prior of what would happen before making the $150 purchase. Just unacceptable. If you got Apple products just go to them. Or people that actually know what they're doing. read more

I brought my phone into At&t becauae I couldnt get into my phone with my pin because the ok button ia not lit up and the inner screen needs to be replaced. At&t helped me to file a claum with you break it I fix it by Asurion and assured me they would fix it. So I brought my phone there. They had my phone for 4 hours, and when I went to pick up my phone they all acted as if they had fixed the problem. I get home and yes I can get into my phone with biometrics, but the original problem that I had brought my phone in to be fixed for DID NOT GET FIXED.!!!!!!! and now I cant get into my phone again. They never mentioned that they did nit fux the original problem and that using my biometrics to get in would be a temporary fix. I DO NOT/WILL NOT EVER RECOMMEND THEM TO ANYONE EVER FOR ANYTHING. Unfortunately because there is not a negative 0 rating I am forced to give a 1 rating. But they are definetely a NEGATIVE 0 RATING read more

So I have brought my devices here before and never had an issue, but my mind was changed this morning. Yesterday, I brought my computer in for a little problem with the hinge. Didn't seem to be anything serious, something had just moved out of place and needed to be put back in. Had my husband drop off my computer while I was working. The employee looked at it and quoted my husband a $150 fee for the repair because "a part likely needed to be replaced" and they would run a diagnostic over the next four hours to see if anything else was wrong. I should note we intentionally left the computer open when it was dropped off because starting to close it was seemingly breaking my device, and we mentioned this to the employee. Came back to get my computer this morning and THIS is what it looks like. It's been forced closed, which is exactly what we were attempting to avoid. The hinge is basically off, so the top (screen) of my computer no longer lines up with the bottom (keyboard). We can see damage inside the hinge that was not there before, and small pieces of plastic keep falling out of my computer. Furthermore, they didn't tell us anything new when we picked it up, so it's weird they wanted to keep it for hours. Understandably, I'm pretty livid. I don't expect to be back anytime in the future, and I recommend you stay away too. read more

uBreakiFix by Asurion - My broken laptop hinge. - Mobile Phone Repair Near Me - Las Vegas, Nevada

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They have a "low price guarantee". But they would not honor it. They said "we have a warranty and therefore the services are not comparable. So I told them to stick it and keep their $90 service, I went to Senor Phone instead where it was $37. UBreakiFix are now the most expensive in town and also the least talanted, they cant even replace a mic on an iPhone. read more

Had an iPad that stopped turning on; I was concerned it was broken and brought it by to uBreakiFix. My only regret was that I did not get the names of the associates who helped me (they were different each time), but all of them were so pleasant and kind in getting my problem resolved (it was fixed within a week!). I will definitely be returning here in the future for any of my electronic needs, would recommend this to anyone looking for repairs read more

I was very surprised at how quickly my device was repaired. Everyone was very friendly and knowledgeable. Thanks especially to Ely. read more

So, if you're using their services... you cracked, shattered or broke or want updates or installation. I myself shattered my iPad screen. Upon recommendation, I took my poor taped up screen of an iPad to this business. I was a little worried that removing the screen might cause other damage like wiring and functionality. However, I put my trust in uBreakiFix that their experience was top notch! I went in, they set up and ordered the replacement screen and in 2 days it arrived. They made it look brand new! It works just as it did prior and it wasn't an arm and a leg price wise. The staff were very attentive and pleasant the entire process. I would recommend them to anyone for repair services. All in all, it was efficient, cost effective and all done with ease. Now, I'm off to the store to get a case for it so, that I don't shatter it again!! Lol read more

uBreakiFix by Asurion - Tapped from top to bottom - Mobile Phone Repair Near Me - Las Vegas, Nevada

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Very honest and professional people and phone was ready on time as promised. Fair prices too. Definitely recommend.

It didn't take long to have my PlayStations diagnosed and worked on. Pricing was very reasonable staff was helpful and courteous will definitely go back with more electronics that will break down in the future -Delvin J read more

This place was excellent for pricing, service and overall great. I messaged around online to fix the broken screen on my ipad. Since it busted the antenna, it was much more expensive. Apple care is a joke. This place did it for $300 vs the $500 that apple wanted to charge. They also sold me on the Assure plan for $25 monthly to cover most of the electronics in our home. You really can't beat their prices on repairs. They're very thorough on the process, organized and professional. They said it would be ready in 3 days. Otherwise, it would have been same day if the screen was in stock. Excellent business. read more

I first made an appointment at the Henderson location to get the internal screen protector replaced on my Fold4, but when I arrived the day of the appointment, I was told the the only tech that performed those replacements was off on the weekends, and to come back Monday (if that was the case, why did you confirm my appointment?). So, I drove 35 minutes across town (after calling to confirm the repair could be completed) to the West LV location. I dropped off the phone and was told it would take 2 1/2 hours "since they have a special machine to do the replacement" (is it a machine or a specialized tech like the other store told me?). I was told it would be covered under warranty, but then told it wasn't covered since there were air bubbles (you know, the very reason I needed it replaced...). I paid and proceeded to drive home (35 minutes away), waited an hour, then drove back to the store (another 35 minute drive). When I arrived, I was told the replacement was not done because my phone was in the wrong mode (the tech who took my phone didn't say anything about it needing to be in a particular mode, nor did they check apparently). He proceeded to ask me to come back another day. At this point, I had spent almost 4 hours trying to get this done, and since I had already paid for the service, I demanded it be done, letting him know I would wait. He took the phone back and not more than 10 minutes later, he was back out with the screen protector replaced. Why did you make me drive back and forth (I mentioned the previous hassle and the distance up front) for a service that could be completed so quickly? A pure lack of competence, concern and customer service. Horrible experience all around. read more

Immediate response/dropoff Good communication Quick repair time Good deals Phone screen still works weeks later read more

Absolutely know their stuff. Yusuff gave exceptional service. Delivered on time as promised and saved years of memories that an unnamed family member :) never backed up. A great lesson learned with a very happy ending. IbreakUFix is the best. read more

It's taking so long to get my ps4 fix and they said it would take 2-3 day 2 week later nothing i beinging to think that they might have sold it because I have my credit card and everything on there but still need them to replie but customer service is okay but that's really it read more

The Largo Fl. Business charge me $1K for screen fix and then I had a black screen a short time after. The screen was not an original Apple Screen it was third party which changed the brightness display. Just Don't! !!!! read more