I did not have high expectations going in here as you see those shady places in the mall etc.. The gentleman behind the counter was professional and they obviously have been doing this for a long time. My phone screen was toast and I needed to get some info off of it. He offered to let me use a screen for $50 and get all my info off to my new phone and then he would just put the broken screen back. Considering the cost of a new screen is 300, this was good news. I spent a good hour or more trying to get some encrypted info off my phone. I needed to do more research but the technician was with me all the way. He gave me time to do what I needed to do and helped me troubleshoot what I needed to with no stress or pushiness which made a stressful situation a lot less hectic. I knew fixing my phone would be expensive as phones are crazy expensive these days so it is just the way things are. TLDR Price might hurt, as tech is expensive, but your device will be fixed by a professional with a good attitude. If you have to spend it, come here. read more

[[HIGHLIGHT]]First off the people there are incredibly stupid and incredibly rude and they all did not know what they were doing. They did not know how to do their job.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked over the phone 3-4 times if they could do something with the invoice and I was told yes. But the 2 times I went in I was told no both times.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]And the 2nd time the "district manager" (who looked like a rainbow and a goth girl had an oopsie poopsie and 9 months later she came) I think her name is Tracy, said never to come here again and she had a lot of attitude.[[ENDHIGHLIGHT]] The actual repair was terrible and had a bulge in my phone back glass from the seal being on wrong. So my phone isn't waterproof. And price wise terrible. I was at first told 230 and then it became 250+tax and Apple, who only takes an hour whereas they took 3 hours, charges 159+tax for the same job and they do it properly. Overall f*ck that place, F*ck Tracy, and F*ck Tracy's parents for birthing such a disgrace. UPDATE: Now my screen randomly has developed 2 black spots 3 days after this repair. Don't come here UPDATE: After Complaining and making a Case with Ubreakifix I was told to wait for a "Case manager" to call me, so I got the call and when I told her everything she basically told me that we're not doing sh*t to cover for my screen, and then when I expressed that I wanted to get the bulge repaired somewhere else (because obviously why the f*ck would I get my phone repaired again after they broke my screen and messed up the adhesive) she changed her attitude and started bi*ching at me, telling me that she would cancel the case. So now I am currently now waiting for their "Resolutions Manager" to tell me what they can do, also when I asked what they were going to do about her behavior and attitude, she told me in corporate terms she is getting a slap on the wrist and she is still keeping her job. Moral of the story, don't go to Ubreakifix unless you wanna get f*cked up the a*s. UPDATE: I ended up getting my phone fixed at the Apple Store. And after I had gotten it fixed, I received a call from Ubreakifix, and she started explaining what their investigation concluded and she even had the audacity to tell me that the adhesive was not going to affect the waterproof abilities, and she also explained it as if I was the one in the wrong and left out all the parts where they were being rude, and how Tracy was being a bi*ch. They obviously were not going to say that she was wrong even though she very clearly was, so I told her to stop and then told her "I got it fixed at Apple, so you know what, she can go f*ck herself, and you can go f*ck yourself" Once again, Don't come here unless you wanna get f*cked. On a different note, The Apple Store in west county not only fixed the screen, they even fixed up the seal for me. read more

uBreakiFix by Asurion - Bulging back glass with adhesive sticking out - Mobile Phone Repair Near Me - Manchester, Missouri

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[[HIGHLIGHT]]Grayson has a pleasant reception and is a humorous person.[[ENDHIGHLIGHT]] My controller's fix if I do the Google review is free of charge. Simple, straightforward, and expert guidance. read more

If I can give them zero stars I would but unfortunately have to settle for 1. My husband brought my laptop to them in the beginning of January for a broken screen. We were told they need to order a new screen. [[HIGHLIGHT]]2 weeks went by without a word so we called and they said that the distributor sent the wrong screen and then need the correct one to be sent.First issue...Why weren't we called to be notified of the set back?[[ENDHIGHLIGHT]] In the end we just went with it and they said the new part should be on its way. [[HIGHLIGHT]]a week later we received an email telling us they are in able to fix it with no explanation.[[ENDHIGHLIGHT]] so my husband went to pick up the laptop and of course they misplaced our charging cord and we were told they couldn't get a screen from a reliable source. we then took our laptop to a new place and within 3 days the screen was repaired and we found out that Ubreakifix had actually caused more damage to our motherboard that was cause by someone trying to replace the screen when they didn't know what they were doing and now we don't know if the laptop can be fixed. Of course when confronted with the other companies finding they are denying they did anything wrong. [[HIGHLIGHT]]my husband will be going to the store tomorrow to talk with their district manager and I'll keep you posted.[[ENDHIGHLIGHT]] our question is if the part was never there in first place why was work done on the laptop which caused more damage???? read more

If there were a "zero" star rating, I would give it to Asurion. My Pixel 6a was recalled by Google Fi to have the battery replaced because of over-heating. UBreakIt... was the local company Google Fi & Asurion designated to replace the battery. [[HIGHLIGHT]]After calling the Manchester UBreakIt..., I went to the place to file a work order as directed by the local clerk who answered my call. It took about 45 minutes, and after getting the work order, I went online and scheduled an appointment to have the battery replaced.[[ENDHIGHLIGHT]] A few days later, Asurion canceled that appointment because only 40 batteries had been shipped to the Manchester store and they were all used for other people's Pixel phones. [[HIGHLIGHT]]A person from Asurion called to tell me that I should reschedule online and a battery would be reserved for me.[[ENDHIGHLIGHT]] When I went to my new appointment at the UBreakIt... store, I was told the latest shipment of 40 batteries had been exhausted by other Pixel customers. [[HIGHLIGHT]]I'm no "Karen," but I asked the clerk, 'Why have people make appointments and supposedly reserve batteries for them, when techs/clerks replace other people's batteries on a first-come/first- served basis?' She shrugged her shoulders and looked emotionless at me.[[ENDHIGHLIGHT]] I should have asked to speak with the manager. read more

I bought a phone from these people and it kept dropping calls so I brought the phone back. I was told the the IMEI number doesn't match. Somehow, I thing this is a Standard Operating procedure. So they would not take the phone back and gave me a corporate number of 877-320-3237. [[HIGHLIGHT]]I spoke with 4 different people that could barely speak English and after saying that I don't want to subscribe to 50 things I don't need, I was hung up on 4 times.[[ENDHIGHLIGHT]] If you are thinking about doing business with this organization, I suggest you start by calling the two numbers in this thread................it will be an epiphany! read more

DO NOT USE THIS BUSINESS!! This would be negative stars if possible I took my laptop in to get the screen repaired. After a week they told me their distributor sent the incorrect screen. After another week i received an email stating they cannot fix the screen. I took it to another business and the screen was replaced within 4 days. But due to UBreakiFix incorrect installation, they failed to disconnect the battery and the motherboard was damaged. UBreakiFix claims they disconnected the battery. My question is why did they go into the laptop if they didnt "have the correct screen" in the first place? This business is not a truthful business and cost me more money in the end, and failed miserably to replace my laptop screen. DO NOT USE THIS BUSINESS!! read more

Julie was extremely helpful in providing a repair at a very reasonable cost. She was quick though busy; and my phone was back in service without having to buy a new phone. read more

Thank you to Julie & Team! Helpful, courteous and polite. We had issues with our phone. Kept us updated during whole process. We will drive to come to this location specifically! read more

I took 2 laptops in to the manchester shop the first week in june. Just got them back untouched yesterday 3 months, no phone calls and lies and excuses everytime I called. I'll never use them for anything. read more

Took my sons xbox in for what they said was a simple HDMI repair and then after I have to call them to see the status they tell me it is unrepairable and I ask why they say it won't power on. Well funny it was powering on just fine before I dropped it off. After many conversations with the manager Julie nothing got resolved. They are saying I brought in the Xbox already broken. They refuse to do anything with the now 500 dollar broken device. When I went to pick it up I asked about getting the tech notes to see what work was all done on it since I was getting conflicting stories and I was told they aren't allowed to let me see them...sounds like them covering themselves since they messed up! Now I have a broken xbox with the screw the drilled through the back of it.. read more

uBreakiFix by Asurion - Xbox - Mobile Phone Repair Near Me - Manchester, Missouri

Phone repaired and working great again. Thanks so much... 09/05/23 Manchester Store read more

This repair store for phones has always been very attentive, respectful and always fixes my phone with reasonable pricing. I have used them twice with outstanding customer service. Virgina, mask don't stop Covid. You are supposedly 'protected' if you yourself is wearing your mask. A 1 star for that is ridiculous! read more

So upsetting. Just went in for a repair, and the large bearded man behind the counter (WORKING at the store), did not have a mask on. When we requested he wear one, as is the store policy, he stated he did not have one. During COVID, while we are masked, due to the STORE POLICY, it is horrifying that the store employee refuses to comply. Will not return, and do not recommend anyone else to, either. read more

After a storm we lost power and my Xbox wouldn't restart. My wife took it to the location on Manchester to be repaired. Later that day we received a phone call from a female service tech. who said she couldn't work on it because it was dirty with spiders. I then took it to the location in Chesterfield Valley where they fixed my Xbox and cleaned it for free. It is now working like new. I suggest you avoid the location in Baldwin and instead use the one in Chesterfield Valley. read more

Stopped here to have my Amazon Fire tablet repaired (it wasn't charging to 100% after 48 hrs.). They said they cleaned it and it would now charge..I wasn't charged but tipped for the repair. After 35+ hours of charging, the tablet is under 10% charged read more

Went in for a broken phone screen not realizing they were about to close shop for the day and I was told they could get me in first thing in the AM. I was going to miss work if I didn't have my phone so I was freaking out. Lucky for me, Jared was working, super chill guy and he was kind enough to stay past his scheduled shift just to help me out. Service was great, they were fast too! :D THANK YOU JARED!!! read more

Excellent customer service (Ian helped me), superb work, and super fast! Got my cracked iPhone 6 Plus screen fixed in record time, and they didn't charge me an arm and a leg! Will definitely be back! read more

Absolute waste of time. Made a reservation here to have my console serviced, walked in and not one question was asked what's wrong with it, just said we're not servicing consoles at this location go to chesterfield location. 20 min drive to the next location and they don't have any technicians currently on staff capable of fixing consoles.... Save your self time and money find a different company! read more

The people at this place are all very nice. They are patient and friendly and very efficient. Mark fixed my phone screen in under an hour. There are other places I could have went that would have been closer to me but I will definitely go back to UBreakIFix on Manchester for the best service! read more

I went in to get my home button fixed on my iPhone 8, and found out it would be more expensive than the value of my phone. Then the gentleman showed me a way to put the home button on my screen through the accessibility settings. Now I can use my phone until I save up to replace it. They helped me, and I didn't even spend any money. I will definitely go back to them if I need a battery replacement, etc. Very nice people. read more

If the system allows it, I would give it Zero stars. On 07/13/2021,I went to the store on Manchester road to fix my broken iPhone 8.  Later when I picked it up, I was told for an unknown reason the Home button not working anymore (It was working when I gave it to them) and the edge of the screen is not sealed very well( they said it was possibly because the iPhone was bent), so the guy offered me a free charge of the service. I was totally fine with that. Unfortunately, they did not take the charge of $96.95 off, on the contrary, they charged me TWICE  for a bad service which I found out on 02/2022, half a year later. So I called the store and I was told to dispute it from my bank end because they couldn't find the transaction from their end. But my bank refuses to dispute it because it has passed the dispute time frame. Then I went to the store and talked to Ian and showed him the transaction on my bank statement. Same time he finally found the transaction on his end but unfortunately, it only shows one charge on his end. I did not get my refund so far and Ian said he has nothing to do with that. The way they handle the trust crisis is really bad!!!!-- read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Manchester, Missouri

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I took my broken phone to them and they repaired it good as new in 2 hours. Plus very friendly It was a win win for me...otherwise I would have had to buy a new phone read more

I broke in an iPad with a broken screen. The screen was fixed but now has a cloudy pattern to it. I brought it back and the worker said it looked like an issue with sensors... He didn't think it could be fixed but would have the manager call me. He never did. I suggest being honest and stand by your work. read more

Great fast, friendly service. Opened the claim today and fixed this afternoon.

They fixed a cracked screen for me in a couple of hours and added a new screen protector. It works great!!

They were super nice, helpful and explained everything to me before and after fixing my phone screen.

I rarely post a review, but this location far exceeded my expectations. Same day service, excellent help from staff, and outstanding communication. Thank you so much for saving the day!! read more

Very fast and professional service. Joe repaired my iPhone camera in about fifteen minutes and did not even expect me to pay for the repair. Would recommend! read more

Quicknserviand clear explanations. Finished the job in the time they said they would. Saved me from having to get a new phone.

Yes, I dropped my phone on concrete & guess what happened? Yep, shattered screen. They were able to fix it in under an hour. The cost is better than most places. Highly recommend read more

If you have an iPhone, just go to the Apple store!! I brought my phone here after I cracked the screen because there were big lines across it and they had an appointment the next day and apple didn't have one for a week. They charged me $215 for a iPhone 11 screen repair while the Apple store only charges $200 which would have been fine if they actually fixed my phone. I honestly wish that I could just have my cracked screen back because my phone is so messed up now and I am worried to bring it into apple because I knew ubreakifix was not an authorized apple retailer. The day after I got my screen fixed the Face ID stopped working. After that, the battery got completely worse than it was before (it wasn't great before but no where near this bad). My phone dies around 50%. I went back in and they said nothing was wrong with my phone and I obviously don't know very much about phones so it doesn't make sense that the screen repair would mess up my phone this much but it did. The girl working was super nice and tried to help me (don't want her to have any negative consequences from my bad review). I am just incredibly frustrated to spend over $200 when I wish I could just go back and have the cracked screen instead. I will definitely only go to an authorized apple retailer from now on and suggest everyone else does the same. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Manchester, Missouri

Friendly and personable, they spoke in a way I could understand and explained things in plain English. I recommend these guys 100%. They are not trying to run up your bill, they just want to fix exactly what needs to be fixed and charge you nothing else. I recommend Travis read more

My husband dropped his phone and shattered the screen. It's insured through our phone company, and the phone company sent him to uBreakiFix. He got an appointment immediately, drove there and it was fixed within the hour. read more

Travis was kind and courteous and did a great job cleaning out my charging port. He solved my problem in about 3 minutes. I'll come here the next time I have a phone problem. read more

Terrible customer service. Matt was extremely rude and unprofessional. I had a warranty claim and was referred there by Samsung. I had a claim number from Samsung in connection with the repair. Matt said he didn't care what I had from Samsung - I was going to have to pay him directly. He refused to call Samsung. I ended up just sending the phone back to Samsung for them to fix - all free of charge. So my advice is to stay away from this place at all costs. read more

I have actually used this store once before to fix a broken hdmi port on my PS4 and it broke again so I figured I'd bring it back for it to be fixed again, as my service the first time was great. I don't know what happened in the past year and half but the service around this time has been awful. I was told my device would be fixed in three days. It is day 6 now and I am now receiving attitude for calling to see when it will be fixed and being told "they will call you whenever it is done" in a rude manner. I will not be using this place again. I understand things happen to delay the fixings but to give attitude to a customer who is not giving attitude but simply calling to check on the most recent update of the device is ridiculous. read more

First, no stars would be better. So the microphone on my Pixel went out in Sept. 2020. Since it's a Google phone, they are the only shop that can fix it. After calling all the other phone repair shops, I made the appointment and took it in. They told me they would have to order the parts and would call when the parts were in. December 16th I do the online chat. They supposedly checked with the store and the parts were in. I go to the store the next day, and they DO NOT have the parts. So I hear " I see we can order the parts so I can give you a call when they come in." I call them on December 30, total chaos on the phone, finally I get yes the parts are here. I take my phone in the next day. First I hear we are backed up so it will not be done today. No big deal it's been since Sept. The next conversation is, your frame is bent so we can't work on it because we are Samsung authorized. I remind the guy it's a Google phone, he starts telling me how he's surprised my screen isn't cracked and all kinds of other useless information. The bend is hardly perceptible. Now this is the third time they have had my phone in their hands and looked at it. If there was another shop that could do the work, I would take it there. read more

Technician (Angel) came to my house to fix a cracked screen. I told him specifically to CALL when it was done since I could receive calls still on my Apple Watch and iPad. He did not do this. He took my phone, that I use for work, on another job. I called Asurion (the phone insurance company) to see where he was and they said he could bring my phone back at 7. I waited and around 6:45, someone from the store calls me & tells me he brought my phone to the store. The store closed at 7 & I was located downtown. There was no way for me to make it all the way there in time. I called Asurion, extremely pissed off and they told me the owner of the store was adamant that no one was bringing my phone and that I had to come and get it. This was so ridiculous since I purposely booked the screen repair to be done at my house! I am filing a complaint, in addition to this review, because the technician basically stole my phone and the owner was refusing to accept responsibility. Everyone continued to tell me what they can't do when the technician the store hired was in the wrong!!! This is not how you handle situations or run a business. read more

I brought my computer in for the second time after having the screen replaced. I was told it was covered under the warranty and that they were sending it away for repair. After more than a months time I called to check the status only to be told whomever was not able to be reached but that I would be contacted soon. After not being contacted I called again only to be told the same thing. After another no-call I returned to the store where essentially I was told the same thing but this time I asked for the number of where my computer had been sent. Miraculously the manager then got a hold of the people with my computer who at this point informed them that my computer was not covered and that there would be a 300 charge to fix it(would have been nice to know over a month prior). Having spent enough of my money and more than enough of my time I was not interested in doing further business. I was told my computer would be sent back to the store and I would be notified when it arrived. Not hearing anything for over a week i called once again. Coincidentally it had arrived that day or so I was informed. I was told I could have it sent to my home so I agreed. When it arrived it was without my charger. I made a final stop to pick up my charger at the Manchester location. After being given my charger I was told that I "was all set" no "sorry for your inconvenience" or "thank you for your patience" nope I "was all set". Although the employees did seem friendly for the most part my overall experience was less than satisfying. Better communication and organization is definitely something this company should work on. read more