I went in to get my cracked screen fixed and came out with a phone that's no longer usable…read more When I went in the young girl at the kiosk said she could fix the screen for $80 and it would be 20 min. I came back and she said she needed more time. I had to leave to Monterey but I told her I'd be back. When I came back 2 hrs later to pick up my phone, a corner of the screen was very dim and the brightness wouldn't go any higher. She called another tech and said they could give me a $10 discount but they would try to replace the screen again and fix the dim light issue. Another tech came to get it and they told me it would be 20 minutes. I came back 20 min later and the new tech said she couldn't fix it and she was waiting for another tech who had more experience but was on break. She told me to come back in 30 min. I then came back 30 min later only to be told that they needed 10 more minutes. At this point I was frustrated but again we waited and came back. I kid you not that when I came back my phone was still not fixed and they had to call a 4th tech to try and fix it. The 4th tech told me she was the manager and her name was Victoria. She explained to me that screen would no longer turn on and it was damage that happened when the screen cracked. She said a piece had come loose when the phone was dropped. I don't understand how that would be the case if the first tech was able to fix it but it was just dim. I asked if it could've been damage from her technicians and she said they wouldn't break that piece on purpose and fixing the screen is very simple so she didn't believe it would've caused that kind of damage. I'm confused why it took 4 technicians to figure that out and why the first technician even tried to fix the screen if there were other issues. I didn't understand how I brought it in with the screen working fine and it was only cracked but now it was completely black. She told me they would have to send the phone out to have a piece soldered and it would be $140 plus $80 to still have the screen repaired. She urged me to consider buying one of their refurbished phones they were selling at the kiosk. She seemed to try and steer me away from sending the phone out to be soldered and just to buy a refurbished one instead. The cheapest refurbished one was $198 so only about a $20 difference from having my original phone sent out and fixed. But the refurbished phone was a downgrade and older model. She told me the refurbished one would be better because more things might break on my phone and I'd keep having to put money into it because it's an old phone. She told me to think about it and she would offer me a discount and she said if they did soldering she would even offer to do it for free but they didn't offer that service at the kiosk which is why I would have to pay to send it out. I will say this, Victoria seemed to be the only technician with any sort of costumer service skills. The other girls seemed lost and didn't seem confident to even be working there. The first girl didn't even notice the phone was dim and when I left to Monterey she didn't ask for any of my information for when the phone would be picked up like my name and phone number. When I would walk up to the kiosk most of the time the girls would be on their phone and seem to not even notice me. I ended up not buying a refurbished phone from them and just left with my now unusable phone. I want to give them the benefit of the doubt but at the end of the day I'm sure I got played. Something so simple that was supposed to be 20 minutes ended up being hours with negative results.

I got my phone fixed here and i was so happy with a price. Great customer service and I even get a…read morefree screen protector. Highly recommend this place if you are looking for a good experience and want to save some time bc it took them just 20 min to fix my phone