I had my phone repaired at this uBreakiFix location under the manufacturer warranty in September 2024. Within a few months, the screen developed a bleed issue with a black dot showing. I brought it back for service under the store one-year repaired product warranty. From the start, the employee was dismissive and refused to honor the warranty, claiming the phone had physical damage and looked like it had been dropped. However, the bezel, display, and back were in pristine condition--no cracks, dents, or scratches whatsoever. No signs of dropping or damage. I asked him to point out the alleged damage, but he refused and just kept repeating that it was "damaged" and would not be repaired under warranty. I then spoke with the manager, who admitted there was in fact no physical damage, but still refused service claiming that screen bleed itself is considered physical damage. When I asked how they could determine the cause without running diagnostics, he simply informed me thats their policy. I requested to see where in the warranty terms it said that screen bleed is excluded, and he admitted he hadn't seen the terms in a long time and that I'd have to go online to find them myself. I took my phone to another nearby uBreakiFix location, where they fixed it immediately--no questions asked. This store's inconsistent warranty policies, lack of transparency, and unwillingness to stand behind their own repairs make it a place I would not trust again. While they did fine with the initial manufacturer warranty repair, it seemed they'd say anything to get out a store warranty repair. I can not recommend this location because they don't seem to care about customer support or honoring their commitments. read more

They charged me 80$ to fix stick drift on an xbox controller that still had warranty through xbox. should've been free

Spent almost $30 for a new screen protector and before the day was over it was scratched and cracking. Employee said something like "because the damage was from impact we can't do anything". There was no impact. I didn't drop it or anything, it just sat in my pocket for the rest of the day albeit maybe at some point with my keys or loose change. My last one looked great for months and lasted me 3 years before I felt the need to replace it, which might've cost me $12. These guys are scammers and not worth your business. read more

Great experience! The staff were very helpful and I was amazed that they got my screen repair done in about 20 minutes, expected much longer! Will definitely recommend. read more

Came by to just read the code i already told them over the phone, charged me a $100 and said they'd be out to do the repair in TWO weeks. Then cancelled that appointment and i can't get a hold of anybody helpful since. Comes across like a scam. Very disappointed. read more

Called to see about getting my screen saver replaced on my Samsung Fold Phone. Was told they no longer do repairs for customers paying out of pocket. They only do insurance and warranty work. They directed me to other locations, one of which has already told me they don't service the Samsung Fold phones, only the flip phone. The other is too far away to conveniently get to. They claim to be a "Flagship" repair facility, they are not! Do Not Buy a Samsung Fold Phone! read more

Natasha was amazing! She managed to fix our charging port issues withing seconds! Thank you so much!

I had a SIM stuck and jammed into my phone and i wanted somebody help take it out, i know business with tech repairs is difficult but when you make false claims like "broken pins to the motherboard or the sim tray" I cannot pay a 88 dollar fine for that. Once i got the jammed sim by opening it without their assistance, it still works and the phone reads the sim? So the hardware wasn't even damaged where it was unusable like they said? I recommend using Ifixit tool kits or off brand (essential the same). Not only is it actually super easy to fix yourself if you follow carefully, but it does save money and time. read more

Would stay away from these guys at all costs! Went in for a tablet repair in early October, was told it'd take about a week after they got the screen. Was issued an email ticket. Took over two months until I got the iPad back in mid December. Called several times to get an update and usually was put on hold for over 10 minutes with not a clear answer. Given no updates whatsoever. Went in on my own and was told of a distribution issue after waiting some time as they tried to track information on my ticket. Finally when I got the iPad back, within the first week, the home button came dislodged. Thankfully for the warranty, went in and they said they'd have it done in 24 hours. It took over a week until I got the iPad back. Went in one day to check on the status arriving at the store just after 3pm and found a note saying "they were at lunch, and would be back at 4pm"! I've seen a note like that twice during their project on my iPad. Needless to say when I went in two days ago, they went to retrieve my iPad and I swear were just getting to the issue when I was there because I had to wait for 10 minutes and saw them working on it. Got home with the iPad, noticed a big scratch on the side which wasn't there and lots of hand smudges on the inside of the glass. Sure enough the home button came dislodged again. I'm contemplating not even going in because the service is so bad even though they didn't fix the problem! Please stay away. I just went to a place in Portland for a similar issue, and they had it done in 24 hours and was cheaper- lesson learned. read more

I had an appointment scheduled Sunday feb 4 at 12pm. Came to the store to find out they are closed Sundays.

This place is the real deal for anyone who owns a Samsung Fold phone. Their service is outstanding all thanks to Brandi. Because of her I was able to have an inner screen protector put onto my Galaxy Fold 3 without issues. The original inner screen protector gave out after 1.5 years of staying adhered to the screen. When the protector lost its adhesion, I lost hope in finding something that will look like the original protector so I can use the stylus comfortably without damaging the screen (yes the inner screen is really fragile and very challenging to find a viable solution). Watching countless videos of continual failures and failed reviews on attempts to resolve the inner screen protector issue, things weren't looking hopeful. Many people just end up ripping the protector off and leaving it exposed. Applying the protector is not an easy job, believe me I failed miserably in trying to apply it on my phone first and I have lots of experience in applying protectors on many different devices. Brandi not only promised to get me in the same day, she fulfilled her word and also took care of phone calls and customer walk ins in the midst of everything that was going on. Her install was next to perfect like it was from the Samsung factory all within 20 minutes or so. Her expertise was incredible in knowledge and skill, and not once did she seem anxious or rushing anyone. Best part is that they warranty their work. It's so nice to be able let the stresses of this issue go. I'm so glad I took my phone to the professionals at Asurion. If corporate from Samsung or Asurion gets to read this, I hope they get to read everything I am writing. She makes the company look really good and professional. Thank you Asurion and Brandi! read more

Every time I get service they break my phone ship a replacement it does not work we will see if the second replacement works