Stephan and his crew at Simple Phone solutions are simply terrific. I came in with my iphone 15 pro... literally *just* after 1 yr warranty expired (ok 2 months after)... had my home screen button not working... i was quoted elsewhere about 300 to fix.... Stephan (apologies if spelling wrong)... said -- here let me look.. and 5 min later and NO COST TO ME... button working and problem totally solved. I TRIED to pay for him to fix but he wouldnt accept my payement... just my gratitude. He said..." have a blessed day". Yes-- yes indeed i am blessed to have found a great phone repair shop in metro Vancouver. Thank you Simple Phone Solutions. read more

Stephan was very helpful and knowledgeable as to the type of phone I was looking to trade my old phone in for. I recommend this business. read more

I am visiting from Las Vegas and the charger for my iPhone broke off in the port. This was the second store I called because the first didn't have the part in stock if I needed it. This store had the part and quoted a fair price for the repair. Also the time for repair was reasonable. Turned out the tech was able to remove the piece that was causing the problem and there was no need for any repair and no charge. The three people I came in contact with were very nice, professional, knowledgeable and more than accommodating. I highly recommend this as your first option if you need iPhone repair! read more

They really helped me out when I needed it!!! Stayed after a little bit after they closed, shout out to Daniel & david for helping me out! They are knowledgeable, have a great sense of customer service & good prices on cases & screen protectors read more

I mean he was direct and upfront realistic and offered us to watch tv while waiting he got right on the job try to find the issue the simplest way then at last resort having to tell us that screen has to be replace so yes best customer service read more

This to be such a great place to buy/sell electronics! Unfortunately the Staff sucks now. Rude and unprofessional.

I would highly suggest you do not come here. A few months back, I shattered my phone screen and took in my iPhone 11 to get the screen replaced. It cost me about $190 after tax. Unfortunately, I did not know that I had AppleCare+ at the time, which after going into Apple after this place ruined my phone, they quoted me the same, $190. But Apple is at least certified and has real professionals working on phones that cost a *thousand* dollars. This place just has a group of 20 year old guys hanging out and getting annoyed when a customer comes in and interrupts their conversation... Within just a few hours after getting my screen fixed, I noticed the calibration and responsiveness of my touch screen was totally screwed up. I could barely type on my keyboard and I couldn't even swipe home to exit any apps. I had to use AssistiveTouch. The phone was almost unusable. I called them and took it back in and the guy told me basically all they could do was take my battery out and clean it and put it back in. Since apparently dust can foul up the touch screen? Idk...they're the professionals here Got my phone back and it only kind of works a little better now. There's a line in my screen in the lower half, right around the top of the keyboard, where there is no sense of touch. Like that part of my screen doesn't work at all. I can't touch anything in auto-fill or any buttons that require that part of my screen. It's way more inconvenient than you'd think since a good 1/8 of my phone screen isn't working. I also recently noticed quite a few dings around my phone where the back comes off to access the inside. I can almost guarantee these guys did that to my phone as well considering the quality craftsmanship they've already provided...I also have never taken my phone case off other than when I brought my phone to them. So there is no way I did the dings myself. I went into Apple and can't get my screen replaced bcus this store isn't Apple certified so neither is the new screen. I also can't get my phone Express replaced with my Applecare bcus again, they aren't Apple certified so my screen isn't an Apple product. So there's no way out for me. The main takeaway is if you have an Apple product, just take it to Apple for fixing. It literally costs the same and they actually know what they're doing. These guys don't. I unfortunately didn't do enough research and didn't know I had AppleCare until it was too late. So now my $1000 phone only half works, and I paid someone $190 to ruin it for me. read more

These guys are great! My phone stopped charging so I took it in to Best Buy to get checked out. They deemed it a charging port failure. Said it would take months to fix and tried to sell me on a new phone. I went to my carrier and they recommended SPS, they got me in same day and had it fixed within two hours and a 6 month warranty. read more

I had 3 phones to sell. The girl working couldn't figure out how to find a phones value. She had to make a bunch of calls. She couldn't even figure out how to look up an IMEI on her own . We ended up only selling 2 of the phones cause she was taking so long. The next day went back to sell the last phone & the boys working offered us more for the same exact phone, so of course we agreed but they didn't have enough cash on hand. Went back the next day and they still had no cash for buying phones. Even called their Happy Valley store & was told they didn't have the cash either. How are you going to run a business but not have money on hand for stuff? Or hire people that don't know anything about phones? I don't recommend this place at all! read more

I came in to upgrade my phone, and I was SO pleased with my experience! These guys are not only knowledgable about iPhones, but they will go the extra mile for their customers! Paul M is a super star! He put on a glass screen protector on my new iPhone & it was FLAWLESS. I 100% recommend Simple Phone Solutions for anyone looking to repair their broken screen, upgrade their phone, or buy phone accessories. read more

Simple Phone Solutions - Mobile Phones Near Me - Vancouver, Washington

Deceitful operation. The store has no problem selling and backing up the services/products AT THE TIME OF SELLING. 6-month guarantee is their business model on the phone screen replacement. I called with the issue after the phone screen was replaced, and then came in the store. There was no willingness to back up their products. The screen also cracked later on. There was the most frustrating 3 months facing an immoral business. Buying the phone/watch devices/parts at your own risk unless you are just buying a $10 phone case. The worst is that consumers are being lied to. Owners/family at Simple Phone Solutions are so unethical. read more

Although the experience was frustrating, I'm giving them 4 stars for friendly customer service and for reaching out to make things right

Great location, absolutely TERRIBLE customer service. I was half helped by less than interested employees, rushed out the store , barely given information on the phone options. read more

All my cellular needs. They are friendly, honest abd awesome!!! Stop by and you see

Terrible service provided by the "boss" Viorel or whatever his name is. He has no regard for his customers or their needs. If there is an issue with a "fixed" product he still charges you money regardless of any warranties they set you up with. Go anywhere else for your business because this place is dishonest and will drain you in anyway they can. read more

These guys are awesome! I've got cases from them, a phone for myself and members of my family, and just recently the latest model Apple Watch! Always at a great price with outstanding service. 100% recommend to anyone needing any service regarding phones. read more

Simple Phone Solutions - Apple Watch series 5 - Mobile Phones Near Me - Vancouver, Washington

I bought a note 8 here for my wife, it seems to be working well and they were nice enough to extend the 2 week warranty so it would start on Christmas instead of the day I bought it. Service was quick and painless it was worth the drive to Vancouver. They did not charge me taxes and gave me $25 off for checking in through Yelp. read more

So happy I found these guys! Fixed my daughters screen and helped us figure out how to restore service after it was disabled. Thanks!

We took our iPhone 6 Plus in for repair, it's working great now. My only suggestion would be to give customer's a receipt when they drop off their phone for repair. And maybe a padded envelope or "ziplock" bag to put the phone and a copy of the receipt with customer information on it. To protect the phones and to make it easier for staff to easily find the phone when the customer comes to pick it up. We are pleased with the repair. read more

Part of the screen of the phone I purchased stopped working within two days. I brought it back to get a different phone. They charged me a 40% restocking fee while under their 14 day warranty! I feel these guys ripped me off, they didn't fulfill their agreement, and while the price isn't worth the time arguing with them; the simple fact is that I do not trust them. They are friendly enough when you make your purchase. Edit: To clarify, the 40% was their $20 fee against a $50 phone. read more

This place is fantastic! I needed to get my camera lens fixed. They replaced it, And it was done in less than 15 minutes. If you have any problems with your phone or need to buy an affordable phone, this is an excellent place to go to! Thanks, David and Chris, for helping me out. You guys are the best! :) read more

Dropped my iphone, broke the screen and took it here. The guys replaced the screen for $59 in less than an hour. Wonnderful. However, two weeks later I had to take it back because the screen quit responding to my taps. They mumbled something about how it "could be the motherboard" which almost set me off, but said they would test it. I came back 40 minutes later and they had found that the screen they installed was defective so they put a second "new"? screen on it at no cost. Five days later it is still working so hopefully that was a one-of-a-kind event and they aren't using substandard/black market parts. read more

Guy was helpful. Said it would be 2 hrs to replace the screen on my 6s. It took only 1/2 hour. My only disappointment was that the screen doesn't work like the original screen did. It's not sensitive enough and too sensitive at other times. read more

My go to for phone trades! Always friendly service I go back every year to either buy a new phone or sell my old one.

What a nightmare! I brought a perfectly operating phone with a cracked screen in and got a phone back that wasn't working at all! Suddenly I couldn't charge it anymore, the home button wasn't working and the new screen was clearly not installed correctly since it was moving around trying to type on it. When I complained they fixed the problems AND charged an extra of $25. What a rip off and extremely shady on top. read more

Basically, there was an advertisement on craigslist. Obviously a good deal, and I was excited to get it. When I got to the store, the item had been sold, and yet the deal was still up on the site. Not only that, but the phone I had that I wanted to trade in for around $60-70, and they said that they wouldn't take it. On the website it says that they will take phones and sell them, old or new, recycle them if they wouldn't sell. Totally wrong. It's a disgrace. They front desk employee was stone cold and offered no help, and the lady that was buying something offered to help me out instead. It is quite a sad place and no life it seems. Go if you are looking to buy a used phone, but for nothing else. read more

It was about an hour from my calling, driving, and returning home with a repaired "no sim card" notice phone. I was treated with courtesy, attention, expertise and consideration. I am very pleased with my Simple Phone Solutions experience today. read more

So far I've bought 2 phones from here and I'm very satisfied. My first purchase was about 2 years ago and that phone still works great, but I was ready for an update in technology. I now bought my second phone from here and couldn't be happier! I didn't know what phone I wanted going in, but Viorel worked with my budget and what I used most out of my phone, and he helped me find the perfect phone for me! He was very professional and helpful. I know if I have any problems that they'll help me. read more

Excellent customer service! I purchased two phones for my business, one an iPhone (I know nothing about...Samsungs the best :)) and the other an Android. Well after spending an hour plus on the phone with Verizon they couldn't help me get the phone working and the other phone was reported lost or stolen. I went back to the store and the handsome man with gorgeous blue eyes not only got the phone working in like 5 minutes but he spent a good 30 minutes dealing with my indecisiveness and then another while I worked with Verizon to connect the phone and didn't complain not once. I feel like he went above and beyond to make sure I had working phones. Thank you! If I ever need another phone (which I likely will) I'll definitely come back. read more

Went in to check out my daughters iPhone 6s. She dropped it in water. Max was so kind and took it apart for nothing. Checked it out and said it was dead and it would cost more than it was worth. I'd go back in a heartbeat. read more

Efficient, honest and affordable. No haggling, either. I walked in needing my screen replaced on my iPhone 5S. Not only was the screen replaced but it was done so in less than 30 minutes. I was so impressed with the selection of phone cases, too. If you ever in the need to buy an affordable phone, replace a screen and(or) buy a quality phone case for a decent price, this is the place to go! Thank you for helping me out, Vio! read more

If you need a phone these are the go to guys. They know just about anything you can want to know about phones. Smart and friendly staff. Good decent prices and even off a warranty on used phones! 10/10 will use again read more

Have been coming over for over year, best customer service! Have had multiple phones fixed, as well as bought and sold a few phones. Very affordable prices, great quality phones. Always gave me a very reasonable offers on trade ins or if you're just wanting to sell your phone. Always recommend my friends to go here! HIGHLY RECOMMENDED! read more

don't buy from here as they sold me AirPods Pro's with a iCloud account on them and when I came back in they would not give me my full amount back so don't go here as everything is probably stolen read more

Make sure you have your phone pre-checked before you drop it off to get repair, took my Iphone 6 plus to get screen replaced, when i got it back i notice it would freeze up and not work,took it back and owner was not taking responsibility he did offer to refund my money but he would keep screen when I said sure but put my screen back it only had a small crack but was in perfect working conditions he refused, bottom line is that i left store with a phone that is not operational and he does not want to take responsibility any ways, In any case just for the principal of it i already have my lawyer working on this case will keep you guys posed! read more

This is a long overdue review. I was passing through Portland earlier this year and I got an email from my sister that she damaged her phone and she needed a new one. Short on time--- I looked up all the craigslist ads for all the phones in the area. Living in Los Angeles, I am pretty educated on the cell phone resale market and how the cell phone business. As one user said, you should try and buy an owned phone over getting stuck in a contract/leasing situation. I noticed that some of the ads posted on Craigslist were from this store and often at "too good to be true" prices. When I arrived to the store, everything was self explanatory, the customer service rep was really friendly and the prices were as they were listed on the site. All the Iphones I was looking to buy were at or below the Craigslist prices and all the phones I checked out were in great physical shape. I decided on an iphone, purchased the phone and activated it before I left the store. It was a great experience. Even though I don't need a new phone, I'm sure I'll stop on by again when I'm in the area. I highly recommend them if you're in need of a used phone. read more

Horrible service! I went in to get a screen replaced on my iPhone 6s Plus and picked up the phone with a damaged motherboard (which they don't fix at their location) and 2 days later my screen cracks in 3 spots, on all the corners of the phone. Obviously used a cheap screen and improperly installed. Got charged $80 and now need another new screen read more

I do NOT recommend. I have a iphone 5s. and needed a new battery, my battery was shit. They put a battery that worked but then my back camera quit working and then i went to charge and it wouldn't charge or turn on. Went in the next day and they opened the phone up and got to work with the bad battery, and said im missing a lot of pieces and the mother board is what was wrong. I got this phone used and have had it for 2 years and have had no issues except the bad battery. Now i have a Iphone 5s That has a complete shit battery in it, so my iphone doesnt work ALL THANKS TO SIMPLE PHONE SOLUTION!! because it was working before i brought it to your shop. read more

Walked in for an iPhone 6 Plus screen issue, ended up needing to be replaced and these guys charged half of what Apple quoted me on. Solid job, thanks guys. read more

Love these guys! They generously diagnosed what was wrong with my dead phone on a couple of occasions. I have also brought 2 used iphones from them and they both worked well. They are now my "go-to" for phone issues. read more