why am i not surprised with two stars. terrible customer service, i showered up about 5 min prior…read moreto my appt and by the time they could help me i at the time of my appointment i was told that i was too late. I took off work early to do this appointment and wasted the time off. I was NEVER late, but because i wasn't 20 min early in checking in they cancelled my appointment. Terrible customer service

I've had to get imaging done here in the past and then recently two different kinds of CT scans…read more While it's a place I don't like to come, I've had positive experiences every-time. My most recent experience was for a neck CT scan. Something I was dreading and really worked up about. Thankfully the staff here were all A+ at helping me navigate something that I was really freaked out by. It starts with the front desk and the man/women duo were friendly, all smiles and instantly gave warmth from the minute I signed in. They didn't know about my nerves but nonetheless they were really nice. The waiting room and back changing area is fine. Nothing specific to write home about but it's clean and they get you in and out so you don't spend much time in those areas. I'd definitely give kudos to the staff for being experts and kind. As I mentioned above the staff running the neck CT scan machine were great. Two gentlemen and I'm sorry I forgot their names (I'm on medical professionals overload - so many nice people too many names to retain). They knew I was scared and they did their best to support me and try to make the process as pleasant / streamline as possible. Even more impressive was when there was an issue post scan they called a doctor right away and got me safely assessed with record speed. It was a lot but solid nice staff make all of the difference.

Yesterday I had an MRI at this location, I drove all the way from Hollywood and I can't say enough…read moregood things about my experience. My doctor, Dr. Caroline Pieszak, recommended this place, and I'm so grateful she did. I usually get very anxious about MRIs, so I made sure to let them know ahead of time. When I arrived, they were incredibly kind and understanding. They gave me an eye mask, lavender patches, and a warm blanket -- such a thoughtful touch. I truly believe the lavender patches helped calm me and made a big difference. From start to finish, everyone was so nice, patient, and caring. I felt comfortable and supported the entire time, which is not something I usually say about MRIs. I'm so happy I found this place, and I will never go anywhere else for an MRI again. Highly recommend Tracey Cunningham

Go back in 3 days after my MRI and they say my report won't be done for another week from now so…read moreover 10 days from MRI. This is 3x slower than anyplace else in area. It's also not what I was told on the day of MRI--unfriendly front office. If it takes 10 days to get a report back publish that on check in window so we're not told something different when we get the scan and can take our business elsewhere.

What should have cost me $500 per MRI out of pocket, they charge my insurance $5500 and I still owe…read more$500. I hate crooks and the way these places charge insurance companies a ridiculous amount is the reason why our country is going to pot. Don't come here for ethical reasons. Such a greedy place of business

The folks here are the kindest people. To start with, the receptionist was warm and welcoming when…read moreI entered. Having had several MRI's in my lifetime, I have an idea of what to expect. Once inside the tube, it's loud...sometimes though, you just gotta get it done. Super shot out to Rolando for his patience and extra effort to be sure my ears were well covered, that I was comfortable and for keeping me informed during the imaging. Highly recommend this medical facility if you need a MRI. They are by far the Best!

Dr. Cohen is by far the best! He is so knowledgeable in all areas of medicine and if he doesn't…read moreknow, he does his own research to find an answer. He has such a close-knit network of fellow physicians that he can call upon whenever a patient needs. Very helpful when second opinions are needed. I have been a patient of Dr. Cohen's for just about 6 years now. I have had just about every abnormal reaction and Dr Cohen has been on top of every situation. His timely responses to me and his after hours efforts to help definitely make a difference in the patients quality of life. It has mine! I am truly grateful for Dr. Cohen and his office staff. He has some of the best staff around too. Dr Cohen and his staff know every patient without having to read your chart every time. Feels like family!! I had an incident (broken ankle) that wasn't Dr Cohens area of expertise but I called him right away and he made sure I was in the best hands for treatment. He even did follow up with me to ensure I was healing overall, not just leaving it to the foot dr. Dr Cohen truly cares about the whole well being of his patients and I recommend him to anyone. I have referred so many of my own contacts to him because he is the best.

While the doctor himself is nice, the staff leaves much to be desired. I visited the office seeking…read moreSDI paperwork, only to be told I'd have to pay $25 just to have a form filled out--something most primary care physicians do for free. Additionally, they were eager to prescribe medication without any proper diagnosis or proof of my condition. The overall attitude of the staff was unprofessional, and the office had an air of arrogance that was off-putting. Maya, a little kindness goes a long way, and to the rest of the office staff--accountability and professionalism matter. I hope to see improvements in the future.

I've been in for two separate visits. Booking by phone was easy and appointment availability was…read moreplenty. The front desk staff is friendly and gets you checked in quickly. I waited no longer than five minutes for each appointment. The technicians were lovely and explained everything throughout my visit. I also appreciated the text reminders of appointments. The lot can get busy with the surrounding businesses, but there is plenty of parking.

They may have a good medical team, but they fail on process - the customer interface is…read moreexcurciatingly "slow and clunky." They really need to join the 21st century and the digital age. Everything takes forever and if you want your report, you have to physically go there to get it. Please invest in a modicum of technology - it isn't that expensive - and set up a portal so your person at the desk does not have to put you on hold everytime you call as she is overloaded with stuff that can easily be handled on line.

Wow! Way to discourage women from getting mammograms - this is what Rolling Oaks is all about!…read more My doctor sent me to Rolling Oaks for a mammogram and a DEXA. I called to make an appointment and they called me back. 15 minutes on the phone, the woman on the line had me take a picture and text it to her of the doctor's note - ok done. Then my ID and insurance card photos - alright this is a bit much to do to make an appointment, but ok, done. The day before my visit I get an email (which is asking for my photo ID, My insurance and my doctor's note again. I was in the middle of a deposition downtown and could not reply. There is nothing new in the email - they are simply attempting to get you to upgrade your mammogram. The appointment was made for today and I showed up to the place listed on the back of my report (415 Haaland I think, I have been here several times before.) Nope - we have changed locations and you need to drive to Hillcrest, do not worry I will call them and let them know you are on the way. I get there at 10:29 and the woman behind the counter says we may not be able to get you in because you needed to check in at 10:20. I explained that it would be nice if they let the doctor's know of the change in location and that someone had just called from the other Rolling Oaks. Nope no call had been made. She hands me paperwork and I say nope - not unless you can see me. Anyway I did fill it out and I was seen. The staff is nice but this is a money making machine. It is like this every single time I go and I am two years late because I do not want to deal with the hoops they make you jump through. It is gonna be another 2 years if anyone tries to send me back here. I will not go again. - WE WORK - do not make us spend 30 minutes on the phone and on line and then make us come in early for an appointment. - If you need someone to show up at a certain time MAKE THAT THE APPOINTMENT TIME. Three women were turned away because they did not arrive 10 minutes prior to their appointment. (Let's just hope they are OK. - If WOMEN'S HEALTH is your priority do a better job.

I arrived for my appointment on time. I was in a line to see a receptionist that took 30 minutes. I…read morewas informed I was late for my appointment as by the time I saw the receptionist it was past my appointment time. She said the techs are behind and cannot accommodate me. This is ridiculous and dystopian. Their new center (on Hillcrest) is cold and impersonal. I am getting new orders from my doctor that are for somewhere not owned by Radnet!

In APRIL I was scheduled for a Renaissance Imaging Procedure, but two times I was rescheduled…read morebecause, "Our equipment is down, we'll call you when it's ready to go!" I heard nothing, so last week, in JULY, I called to ask about the equipment. "Oh, it's fine!" In the meantime, I read some very questionable reviews, so wasn't expecting much today. However, it was a very positive experience! The parking garage attendant at the Four Seasons told me I should use Valet Parking, but no attendant was present, so I returned to the garage. He was very friendly and said I wouldn't even need to have my ticket validated. He would remember me. It was a very l-o-n-g walk to the hotel! Rolando, a Technician with 25 years experience, guided me through the Imaging procedure, explaining each step in the process. He was friendly, professional, and very competent. We even discussed our impressions of the ongoing World Cup Soccer competition. I was impressed!

Do not recommend at all.Every week I called to get the results of my ct, they keep telling me oh it…read morewould be ready next week . It's been almost a month. They shout get no star at all .

Wonderful experience! The team at this location are all very…read morekind and welcoming. The space is clean and really warm too. Finding parking (free!) and the office was easy, check in was simple, and I virtually had no wait. Plus, got results next day on my portal! I did have to wait a few months to get an appointment but that's sadly how it is. Providers & facilities with UCLA health can be hit or miss but this facility and their staff were fabulous.

Prefacing this review by stating I was a nervous wreck about this appointment. Learning if your…read morecancer has returned is extremely exhausting. Here goes: It's easy to find and the parking is free in the back. The front office staff is friendly and knowledgeable. The waiting room is welcoming and calming. My MRI techs and doctors were outstanding. The nursing staff were thorough and very compassionate. Only caveat that ruined it was nurse Olga. Russian tyrant who was rude, scary and judgmental. She chastised me. I let it go until I got home and notified my oncologist's office. She is now dealing with it for me.

I should've written this a long time ago. Years ago, I came to Big Oak Radiology in Calabasas with…read moreserious back pain and no insurance. I didn't have much money at the time, and they could've easily turned me away--but they didn't. Instead, they treated me with kindness, respect, and gave me a very reasonable price for my MRI. That kind of compassion is rare in healthcare. They helped me when I really needed it, and I've never forgotten it. For the record--I don't write reviews. Yelp keeps reminding me I have 31 pending, and I'm not doing them. But this one? This place? They deserve it. That's how special they are. Thank you to everyone at Big Oaks. You made a difference when it mattered most. -- Kent J.

Calling medical offices as new patients and having major X-rays taken isn't something I'm…read moreparticularly crazy about. However, my experience here was so smooth. I was referred to them by my doctor and he had nothing but amazing things to say about them. My doctor said it's his favorite radiology lab because they're perfectionists and they always give him their 100% with the X-rays they take and the details they provide. It turns out he was right. When I first called, I spoke to Jessica. She was so helpful, sweet, efficient, and easy to communicate with. She sent me the link of the form to fill out online and gave me an appointment with no hassle and without having to be on the phone for too long. The form was so easy to fill out, and I was also able to upload my ID, insurance, and other information on the form so that they had everything they needed prior to my visit. I wish all offices did this prior to you showing up in the office and having to fill out a bunch of paperwork there, even before Covid. It just seems much more reasonable and organized, and it also saves so much waiting time. When I showed up, Jessica greeted me with a smile and told me it will only take a few minutes. All staff members were wearing masks and they had hand sanitizers everywhere and proper signage. It was perfect. In just a few minutes, Bianca called me in to take my X-rays. She was so sweet, super gentle, and efficient. The whole process of going, waiting, and having the X-rays taken took less than 15 minutes. I was so impressed and happy with my experience. I highly recommend this lab!

Do your boobs a favor and book yourself an appointment for thermography here! Aside from the…read morewebsite initially providing incredibly thorough information, when booking my first apt. the kind woman on the other line was more than gracious with her time & ensuring my comfort in what to expect. The follow up email was impressive as well. I've personally decided to stop getting mammograms for concerning reasons and thermography is a fantastic, safe way to ensure my breast health looks good. I've been twice now and highly recommend this service and business. They are knowledgeable, welcoming, make you feel like you're their only client by spending time and not rushing like a typical doctors office and make the whole thing quick, easy and enjoyable. How all wellness should be!