there's a lot of activities to do including boxing BJJ kickboxing, and to do in they provide overall it's a really great gym. Totally recommend going. read more

You would think the gym would be clean because it is new but the bathrooms have been dirty. They also ran out of soap at night and this was at 9:00 pm. The machines aren't as bad though! Most people clean up after themselves and put away the equipment respectively. It is weird that the bottom floor always smells though and feels really hot compared to the second and top floor. read more

UFC GYM Alhambra - Boxing Near Me - Alhambra, California

I really really really wanted to like this place. The staff and the shower room make it really hard to want to keep coming back. The shower pressure is awful. Someone stole all the hairdryers apparently! They won't be replacing them. When I asked about the shower pressure I was met with defensive behavior and was told to use the one shower stall that has good pressure! The jacuzzi isn't warm enough or it rarely works. I am consistently mis-informed by the staff. Then when I come in to ask about the same exact thing I called about I'm then told something different. I ended up cancelling my membership which was also a very painful experience. read more

7-6-26 2300 hrs. Just finished at Alhambra UFC gym. No paper towels and 2nd and 3rd floors. But my biggest concern which I have repeatedly advised the two managers at UFC is the security. No cameras in the back parking lot...UFC loves our monthly payments but doesn't care about our vehicles getting broken into. Lets talk about the driveway leaning from Main to the rear parking lot. As I walked down the driveway I immediately noticed how super dark it is. I asked the young lady behind me if this alley was was to dark...she said it was and should be fixed. I can take care of myself....but a young lady walking at late hours. I've told my daughter's...there not going late. And if UFC can seem to put security as a priority....LA Fitness here i come ...back. It's not that hard UFC personal...a light bulb and a Best Buy security system...pretty cheap. Get on it UFC. Don't make it easy on criminals. Lights and cameras deter criminals activity. Hopefully someone at corporate sees this...cause management isn't doing nothing. read more

I love this gym! At first I honestly thought, "What am I even going to do here?" lol but I've been pleasantly surprised. I've taken Zumba, Glute Lab, and several HIIT classes, and I recommend them all. I've also started using the treadmill, which I used to avoid because I thought I hated it but it turns out I just didn't know how to use it. At UFC, the treadmills are super easy and comfortable to use. I also really enjoy the sauna (love it!) and I've recently started swimming in the pool. The recovery room is amazing and such a great bonus. Most of the coaches are really good. There was one instructor in a weekday HIIT class who felt a bit unprepared and the class wasn't very engaging, but Kiara's Saturday HIIT class is fantastic I absolutely love it. The gym is huge, has so many options, and for the price it's honestly a great value. I don't understand why it doesn't have 5 stars it really offers everything you need at an affordable membership. read more

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I'm a frequent UFC gym go-er and I always recommend UFC to everyone but I cannot recommend this location for now. I've been to this location back to back since grand opening so this isnt even a review based on a one time visit. I understand this location just opened up but I wouldve hoped management invested in staff to keep this location nice and operational. My standards are set high from Rosemead location and this location fails short for a few reasons. Sanitation station are limited and lack solution. Even in the past 2 days I've been coming consecutively, the sanitation spray is empty or there are no bottles. Also there are lack of trash bins. Overall cleanliness. I understand theyre still less than a month from grand opening but theres still ton of equipment, boxes, etc laying around. The restrooms in the past 2 days has not had soap in the dispenser. They have the pump dispenser mounts and the ones on the counter and only the mount has been having soap yet the past 2 days, there has not been soap replaced. I noticed the same pieces of trash in the locker room like nobody is taking maintenance to sweep in there. The lowest floor by the stairs and weight area has a urine odor (I know cause I work at a hospital). In general, construction for this location is not fully complete so some areas are still blocked off. Staff is also non existent at the entrance but also no form of greeting. Parking is bad during peak hours but thats not their fault. The lot is just small. This is all just in comparison to Rosemead location. I only chose to come here cause its closer to home and theres more variety of equipments/machines. I only hope to provide this feedback so there is improvements in the future. read more

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I've trained at several UFC Gym locations, so I'm comparing this gym to the standard I've experienced at other locations--not to an unrealistic expectation. For the monthly membership fee, I expect a clean, organized, and well-maintained facility. Unfortunately, this location consistently falls short. The restrooms should be kept spotless. Equipment should be readily available, and the gym should be properly stocked with basic workout necessities. This location doesn't even have exercise mats, which are a fundamental piece of equipment for many workouts. On top of that, the dumbbells are often locked inside the classroom, limiting members' access to equipment during workouts. Another ongoing issue is cleanliness. I've noticed ants in the classroom on multiple occasions, which is concerning in a fitness facility. There also seems to be a lack of attention to keeping the sanitizing paper towel stations stocked, making it difficult for members to wipe down equipment after use. I also pay for a children's membership, and that experience has been equally disappointing. I've been able to observe many of the classes firsthand. Unfortunately, the classes often become chaotic, and the instructors don't seem to establish or maintain control of the group. I've also noticed that incorrect technique frequently goes uncorrected, which is concerning in a sport where proper form is important for both learning and safety. Considering that the children's membership is not inexpensive, I expected a much higher level of structure, instruction, and coaching. I also want to acknowledge that I've had consistently positive experiences with the front desk staff. They've always been friendly and welcoming. However, my experience after joining has been different when it comes to membership sales. There seems to be a strong focus on upgrading memberships, and those interactions haven't felt nearly as welcoming. What makes this especially disappointing is that I've trained at other UFC Gym locations that were consistently clean, organized, fully equipped, and well-managed. I know the brand is capable of providing a much better experience. I'm leaving this review in the hope that management takes these concerns seriously. Members are paying a premium membership, and the condition of this location should reflect that. read more

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I'd give this gym negative stars if I could. Shady practices are used to get you to sign up with a promise of easy cancellation and a refund and the manager, Brian, even gave his personal phone number but calling him or the gym doesn't lead to anything being done. I went in person 4 times and still nobody was able to give me a clear answer about getting a refund and it seems like I was just given the run around. Ultimately, I was told that I could just call instead of going in person but now they are trying to charge me again so it seems like they never intended to refund me in the first place. I wouldn't recommend this gym to anyone and all the previous reviews about their manipulative sales tactics and difficult cancellation are true. Update: I have reported this to the FTC and BBB. read more

I feel everyone has such high standards of their gym based on how much they pay. As someone who has had 2 memberships at different luxury gyms (equinox and john reed), I feel that UFC is the best bang for your buck. I pay for the premium because I work in Boyle Heights but live in the South Bay so I like the option of going to multiple places depending on traffic and my mood. I also travel often and I have seen UFC in multiple countries and I'm excited to train in them. This location is new so of course the machines are well kept and fresh. For the love of g0d everyone, clean your stations! Every time I'm working out I do see cleaning staff vacuuming but you're responsible for the sweat dripping off (or not off) you. I'm the type of gym person who cleans the machine before and after use or even the slightest touch and I think that will keep the machines well kept. This UFC is HUMUNGOUS! Three stories with the top being cardio forwardp; the middle with the machines for legs, hiit, and arms, and ufc ring; the bottom having the punching bag room with classes with additional glute machines and free weights. While it could get crowded after 4pm, I didn't find it difficult to find an alternative machine to work on any workout. I do wish the machines were more strategically placed , ie., all the leg machines on one floor, all upperbody on another, etc. The facilities are absolutely clean and I love the option of the recovery room. Anything lower than 4 starts for this gym makes me question their gym experience,. read more

Ugh. first there was inconsistent timing with kids club. Not opening kids club with the hours they have posted. THEN they reduced the kids club hours. I also have witnessed a male staff member enter (in and out) kids club to flirt with the female staff in kids club while kids are there. Maybe keep an eye on your staff??? I hope all employees have had to follow a background clearance like they have staff in schools do since they work with children. Today, they said they would be closing early at 8pm on their social media page to honor 2 holidays, which i understand. But myself and my partner show up at 7pm and they have a sign posted "closing at 7pm" today. This location NEEDS to be consistent with their information and also send members updates via the app or email not just social media posts. Seems like management doesn't care. The cleanliness of the gym has gotten worse. read more

My only complaint is that the sauna is always WARM not hot. I do appreciate it's shoes off. I find the gym to be clean and I like the new equipment. Please management fix the Sauna and jacuzzi. read more

What is wrong with UFC Gym Alhambra? Honestly... just about everything. From the moment you walk in, the customer service is disappointing. Most staff don't acknowledge or greet members unless they're talking to someone they're interested in. During recruitment, everyone was friendly and welcoming. Now it's usually a quick "hi" and that's it. The front desk often seems disengaged. Staff are on their phones, texting, headsets on, scrolling on tablets, or flirting with members instead of paying attention to the gym or helping people. The gym itself feels poorly managed. There's a member constantly shouting across the treadmill area, creating an unnecessary distraction. Attachments on the second floor are always missing, whether they're being stolen or the gym simply isn't replacing them. Either way, members are left searching for basic equipment. The layout makes very little sense. Dumbbells are on the third floor while EZ curl bars are on the second. Why separate equipment that many people use together? The turf area is frequently occupied by group classes, limiting space for everyone else. Some classes are led by amateur fighters rather than experienced instructors, which is absurd. The overall setup feels confusing and poorly planned. Basic maintenance is lacking. Paper towels are often unavailable, the jacuzzi still hasn't reopened, and the sauna barely gets warm. Members rarely rerack their weights, and staff don't seem to enforce gym etiquette. Some employees also come across as overly cocky, acting like wearing a UFC staff shirt automatically makes them important. Professionalism goes a long way, and that's missing here. Even issues that existed when this was LA Fitness, like the unreliable water fountains, still haven't been fixed. It honestly feels like the building was given a fresh coat of paint, a UFC logo was put on the wall, and everything else stayed the same. Their social media presence isn't much better. It feels disconnected from the actual member experience and doesn't seem to understand its audience. This gym has a lot of potential because of its size and equipment, but right now it feels like management has become complacent. UFC Gym should represent a premium fitness experience. Instead, this location feels like an old LA Fitness with UFC branding. read more

Pros: - Great pre-opening deals. - Huge facility. - New machines. - Some stuff you don't see at many gyms-- tire machine, bulgarian bags, ski machine, the octagon. - Variety of beginner friendly classes. - Small free parking lot next door to Dog Haus, and larger parking structure across the street on Chappel. Cons: - To get quality instruction, quality, and sparring/rolling opportunities with diverse groups you probably need to pay extra for the comp class package and private or semi-private classes. - Not enough women. - Inconsistency in quality of coaching and safety. - Some things are still closed like sauna, swimming pool, etc... - App is wonky and only way to get things figured out is go during the week when Cassie is around. - Class tickets don't print out for me even though I'm not waitlisted, but print out for the person after me. - Private class policy messaging inconsistent. - Julian, the Assistant Manager tries to make things sound like deals, but they aren't. - Still didn't get my free shirts. Overall: I give it a 4, because for the price I purchased membership at it's a great deal for a gym, and some fun class offerings, guest priveliges, and kids klub. If you are looking for martial arts training that us more than just cardio, you probably will have better luck and get a better deal looking at places that specialize in the specific sport. This place is fine if you just want a workout, and some fun basic classes. read more

I signed up as a founding member of the gym back in August, so I was super excited for the grand opening today, Jan 31. It's 3 levels with a full octagon, cardio, group classes, recovery, free weights, a pool (under construction), jiujitsu and striking room... it just doesn't end! Tons of staff and everything is brand spanking new. The one thing I'll be carefully watching is the cleanliness and upkeep of the gym. The UFC is a very respected brand and I hope they keep those standards in the maintenance of this gym. It would be a shame if it went the way of dirty LA Fitness / 24 Fitness. Fingers crossed it stays clean! The sign up special is $29/month with $1 down, no first and last month. That's crazy! Tell them Navin W referred you and they'll throw in some freebies. read more

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I rarely leave negative reviews, but my experience at UFC Gym Alhambra today was frustrating from start to finish. I came to the gym specifically to swim laps and was about to enter an open full-size lane when a swim coach abruptly told me I couldn't use it because she needed it for a lesson. When I asked why the lesson couldn't use the other available lane, she said lessons take priority. My issue isn't that lessons exist--it's that there was no signage, no reservation system, and no indication that paying members could be displaced at any time. If lessons take priority, that policy should be clearly posted. If a trainer needed a machine for a client, would it be acceptable to walk over and tell a member already using it to move? That's how this felt. I was forced into the smaller lane, which was too narrow for me, causing me to scrape my knuckles on the walls while swimming. While trying to finish my workout, an older man entered my lane and swam directly toward me, trapping me in a corner. It was uncomfortable and felt unsafe. I had to yell out for him to use the other lane with the male swimmers. After finishing my laps, I went to use the jacuzzi only to find it shut down. Then I headed to the locker room, where the overall condition of the facility became even more disappointing. The restrooms and shower areas were dirty, the locker room looked poorly maintained, many stalls lacked toilet seat covers, and the sanitary trash can doors are swinging open hitting the toilets wtf?? For a facility charging premium membership rates, basic cleanliness and hygiene should be a priority. The most disappointing part is that going to the gym is already intimidating for many overweight people. Simply walking through the door and committing to improving your health can be difficult. When you're made to feel like your access to facilities is secondary, policies aren't communicated, and the environment feels unwelcoming and poorly maintained, it makes that challenge even harder. I committed to a membership that works out to roughly over $600 over three years because I wanted a place where I could improve my health and feel welcome. Instead, I left feeling frustrated, dismissed, and disappointed. Between the lack of communication regarding pool access, the unsafe swimming experience, the unavailable jacuzzi, the cleanliness issues, and the overall disorganization, UFC Gym Alhambra has a lot of room for improvement. On a positive note if you have time to take a boxing class here they are very entertaining and very a good workout. read more

Well.... Don't let the bad reviews deter you away. 1. Yes the music is loud, but you can just wear headphones. 2. Yes, parking is bad on peak hours, but the walk from other parking areas are less than 2 min if that. aaaannnnnd you add more steps to your day. 3. The culture is awesome, not only from the employees, but from the people working out inside. 4. Classes are fun, take advantage of the knowledge from awesome instructors. 5. Recovery room, sooooo worth, a little pricier, but worth it for my old man bones. 6. Restrooms/Cleanliness can be just a bit better, but let's be real, THEY JUST OPENED, give it some time to grow into the perfect home. 7. Putting weights back seems to be the talk of the town, but hey I do my part and really that's all that matters. Be the change you want to see and maybe you'll inspire someone to not be a turd. 8. I think I'm done here so I'll close it off... We have a chance to give our input and they have answered some concerns in a short amount of time. They are working with us, so be patient and yes voice it out. I know they will definitely not let this flop. I have lived out here for more than 10 years and there hasn't been a gym that has came this close to perfect. Anyways! Much love and hope this message finds the right person. Bests, Holden Rodi. read more

UFC GYM Alhambra - Forest G!!!!! - Boxing Near Me - Alhambra, California

the third bottom floor smells like urine more often than not. I do not think this location proriotizes matt cleaning

I don't like this gym. The music is LOUD and they are playing the worst rock ballads of all time. Trying to speak to a manager while Meatloaf is screaming in your ear isn't very pleasant. The "recovery" room is a gimmick with wonky saunas and a red light bed that would need to be sanitized after every use. The central area with the Octagon is ok but there are classes there every hour and it's not amenable for open workouts especially hitting the bag while people are running around. The bottom most floor is the most uncomfortable experience of them all. The boxing/kickboxing room requires you to take your shoes off while slipping all around in your socks trying to punch at bags lining the wall. Fretful and annoying. The free weight and squat rack area has ceilings so low it feels like it's going to crush you. The fluorescent lighting it's oppressive and migraine inducing. Whatever. I know it's just a paint job over the LA Fitness that was here. But this gym is a big bad Jenga tower of punishment. read more

UFC GYM Alhambra - Vibe - Boxing Near Me - Alhambra, California

When my local gym closed, I wasn't just looking for a new facility--I needed the right coach. Fortunately, Kiara made that decision easy when she transitioned to UFC Alhambra and brought her clients with her. I've now been training with Kiara for eight months, and the difference is undeniable. I've always been athletic, but I lacked proper form and structure. Kiara changed that completely. Her attention to detail, especially around form and safety, is next-level. She doesn't cut corners, and it shows in real results. As a postpartum mom of two back-to-back pregnancies, I came in needing more than just workouts--I needed guidance, accountability, and someone who understood how to rebuild strength the right way. Kiara delivered. I've not only returned to my pre-pregnancy weight, but I've also regained strength, confidence, and proper form that I never had before. What sets Kiara apart is her consistency and professionalism. She is communicative, highly motivating, and genuinely invested in her clients' progress. She shows up, follows through, and pushes you without compromising your safety. I highly recommend her to anyone serious about getting results and feeling confident in their body again. read more

Good equipment. Friendly staff. But.... Hot tub is set to about 85 degrees. Should be 104. Lockers don't have numbers on them = super confusing. No towels!?!? Showers are absolutely terrible as the water just barely comes out in tiny jets. Drink machines only accept cash and no one has cash these days. All of this is going to make a one month member Canceling after this first month. :( read more

I became a member here about a month ago now. I do have to say one of the staff members was a bit rude there but they have a lot to offer there.. from pool, wrestling, lifting, boxing, jacuzzi, saunas and there recovery room. read more

UFC GYM Alhambra - Boxing Near Me - Alhambra, California

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Keep the gym clean get people that actually do care about their job.management here at this location needs to take a look all this details not only customer service. Yes is nice to have employees that smile at you but cleaning is also super important. Going back to La fitness and takin my family members with me. Good luck UFC read more

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I genuinely wanted to like UFC Alhambra because it's new and looks impressive online. Unfortunately, the reality has been incredibly disappointing. The facility may be new, but the low ceilings make the space feel cramped and uncomfortable, especially during busy hours. It feels poorly designed for a gym that markets itself as premium. The staff experience has been the biggest issue. I've encountered inconsistent policies and what feels like a complete lack of oversight. It often seems like anyone can walk in without proper accountability. Coaching quality has also been underwhelming: disorganized instruction, minimal attention to members, and a lack of professionalism that doesn't reflect what you'd expect from a branded franchise. The "recovery room" was heavily advertised, but it feels more like a marketing gimmick than a legitimate wellness space. It does not match the image they sold. If you're signing up because of those amenities, temper your expectations. The most frustrating part has been trying to cancel my membership. You cannot cancel through the app. You cannot cancel over the phone. I've gone in person three separate times trying to locate a manager, and no one could give me a clear answer or resolution. That kind of runaround feels intentional and extremely unprofessional. For a brand with this name recognition, the management and customer experience fall far below standard. New does not mean well-run. Would not recommend. read more

Same layout as the old Lafitness but with new equipment and more leg machines. Only thing is. Bring some good noise cancellation headphones because the speakers are on full blast all the time. read more

Great gym. Just make sure you never deal with Julian Duran. This Assistant general manager only cares about charging you the fees, but never responds to you with questions or issues that arises afterwards. Including getting double charged for things. Julian is terrible. Emails and phone calls are never returned. Don't deal with Julian. Fire the guy. read more

Still being taken up by pointless classe everyroom for stretching or boxing is taken at the same time every time !!!!! And still getting kicked out of areas smh read more

I've been a member at UFC GYM since this location first opened, and unfortunately cleanliness and sanitation have been an ongoing issue. My most recent experience was especially frustrating because the kids club was already at full capacity during peak hours. If management knows these are the busiest times of day, staffing should reflect that. A lot of parents choose this gym because the kids club is included as an amenity, so it's disappointing when we can't even use a service we're paying for. What was most concerning was seeing one staff member trying to manage around 20 kids at once. That's not fair to the employee, the parents, or the children. I really hope management takes member concerns seriously and improves both sanitation and staffing moving forward. read more

Good gym but they don't even have the sauna on the mornings in the men's locker room. It's off by 5am and for whatever reason they turn it on later like 11am. Like today it was still off at 10am. I love ending my workouts in the sauna and it's pretty upsetting to see it off when the gym is open 24 hours and I'm paying over $50 a month for my membership. This has been a constant problem still since they opened in February 2026. Other patrons and I have told their front desk just to be brushed off. Be wary if you like the sauna like I do. Do better UFC gym Alhambra. read more

Gym is good. Haven't been during off hours though. The music is way too loud. Can't hear my headphones at full volume.

This place is a dump. They never have enough paper towels or cleaning products to clean machines after every use. Their jacuzzi never works. Their elevator is faulty. The bathrooms are filthy. Some of the staff are nice except the female pool coach has attitude. I have tried to cancel my membership and get a refund but Brian the manager had made it clear that it was impossible to get a refund. He said he canceled my membership but I was still charged for the next 2 months. He gave me a number to contact someone "above him" but also said that they would never reach out to me or do anything about anyone's concerns because the phone number was just to give to upset members but not to actually have anything done to fix the problems at hand. I have had much better experiences at Planet Fitness and I think that should say a lot considering UFC is supposed to be a gym of higher standard & quality. read more

I would give 0 stars if I could, and the gym isn't even open yet. I signed up in August 2025. I emailed the manager Brian Sherman to cancel a week ago. No response. I call the gym today (December 2025), and Megan tells me they can't cancel until the gym opens (now expected to be end of January 2026). That is an outright lie. If they can start a contract, they can cancel a contract. This kind of lying, deceitful practice confirms what I suspected from the beginning. I expect to file a Better Business Bureau complaint in the new year. read more

UFC Alhambra is nothing more than a gym run by thugs. They engage in customer fraud and high-pressure sales tactics, completely lacking any moral integrity or credibility. Despite agreeing to cancel memberships for numerous people who requested it, they still went ahead and charged our credit cards. Everyone, be warned--this is a scam. read more

Kiara was absolutely amazing in helping me sign up for my gym membership and personal training sessions. She was knowledgeable, patient, and took the time to explain all of my options without ever making me feel pressured. Kiara really listened to my fitness goals and helped tailor a plan that felt realistic and motivating. Her energy and professionalism made the entire process smooth and enjoyable. I left feeling confident, excited, and supported in starting my fitness journey. If you're considering joining the gym or investing in personal training, I highly recommend working with Kiara! She truly went above and beyond! read more

I've trained with an employee named Kiara here and had a really solid experience overall. She knows her stuff and doesn't just throw random workouts at you -- everything felt intentional and adjusted to my level. She paid attention to my form, and even explained why we were doing certain movements, along with corrections all without being overbearing or micromanaging. What I appreciated most was her energy, rather more motivating than pushy which actually catered to my lack of confidence in the gym. She keeps the sessions moving, challenges you when you can handle it, and still makes it feel approachable if you're not having your best day. I never felt rushed or ignored, even when the gym was busy. If you're looking for a trainer who's professional, knowledgeable, and actually engaged in your progress, Kiara and many others here at this facility should be your automatic destination to tend if you're in this surrounding area! read more

If you're local to Alhambra this is a great place to get your work out in and go home, especially if you don't want to commute farther for a different gym. What this location has going for it is that it is modern, the amount of machines both for cardio and free weight sets is nice. Like any other place, during peak hours it can be overwhelming and somewhat of a nightmare to navigate. To alleviate some of that, they have made it 24 hours but there are still consistent peak times to be aware of. My main issues with this place are the small turf space. There are classes being given throughout the day that require them to use the turf, however it leaves people who are trying to warm up with minimal space where people have to wait to even warm up. That's sort of a rough start to your workout. Continuing on that, they no longer have their thicker resistance bands to rehab your body before working out as well as the one pvc bar used for mobility now missing as well, I think if this place: -really cracked down on gym etiquette so people would rerack their weights and plates properly, This isn't just the gyms responsibility but also ours as a community to take care of it cause this is a community space. Don't be an asshole. -giving out mobility equipment on a loan and return system per each member so they could get it back and keep track of who has what so it doesn't go missing, -survey peak hours for their community to let their gym goers know what time is specifically packed and what times are tougher to get a workout in -implement announcements or set a schedule signage for when the turf will be in use so everyone isn't so cramped when they have their HIIT classes -add stability or yoga bars to assist with things like lunges, split squats and assist people with mobility issues -wooden slant boards for squats so people with arches can squat efficiently or get better mobility in the long run would help so people came safely meet their strength goals long term without unnecessary wear and tear -being aware of what their community really needs and enjoys so they can continue to better serve this diverse community of gym goers read more

Full Pool and Jacuzzi we pay for in our membership.. Are there real professionals working? I am so confused why we waiting. Should we be paying full price for our membership and these things are advertised and the reason why I joined. read more

I'm writing this on behalf of my mom regarding her experience at UFC Gym, and it has been extremely disappointing. To start, she actually really liked the gym. She felt comfortable there, was happy with the environment, and was getting a great workout in. She was making progress and becoming healthier physically, so it's unfortunate that things led to her having to cancel her membership. She participated in a courtesy training session, and afterward decided to sign up. However, shortly after, she changed her mind and requested a refund before any paid training sessions even began. The total amount was $480, and no services were ever used. All communication regarding this situation was handled directly by my mom. She was the one who spoke with staff in person and followed up on the refund request. I only accompanied her afterward for support, but she was the one who formally addressed everything with the gym. She was told a refund would be issued by a staff member named Julian Duran, who even noted it in their system. The note specifically stated: "Elwin is putting cancelation in for PT purchased on 03/16/2026 for $480. Refund will hit first week of April 2026 Julian Duran." However, this ended up not being true. When she went in person, she spoke with Elwin, who is one of the managers. He informed her that he was not aware of this request and that it had never been brought to his attention. He also stated that he was unable to process the refund himself and that another manager who was working from home would need to be physically present in order to process it. This added even more confusion and delay to the situation. She was encouraged to wait for the other manager to come in, but at that point she had already clearly requested to cancel. The overall experience felt uncomfortable and unprofessional, so she decided to proceed with canceling and allow the bank to handle the dispute. She also later learned that she was supposed to complete a "Monthly Personal Training Cancellation Form" in order to process the refund. However, this form was never provided to her at the time, nor was she guided through that process by staff. This shows that proper procedures were not followed on their end. She continued to receive conflicting information, one employee said the refund could take up to 21 days, while another said refunds typically take around 5 days. She was never provided with any receipt or written confirmation, which is unacceptable when dealing with that amount of money. Additionally, a personal trainer named Rob mentioned that a manager was not available due to a car accident, but it was later found out that the manager was actually working from home. Situations like this only made the experience feel dishonest and unprofessional. A business should be transparent, respectful, and consistent, especially when no services were actually used. Unfortunately, that was not the case here. Because of this, we had to involve the bank to resolve the issue, which should not have been necessary. We also have proof that a staff member confirmed she would be receiving a refund, which further supports that the cancellation was acknowledged and should have been processed accordingly. I would not recommend this location to anyone who values professionalism and clear communication. read more

Why is the music always blaring??????? We come here to workout and listen to our own music. I shouldn't be able to hear the music through my noise cancelling earbuds. read more

I have been working out here for a week now and I noticed a lot of problems. Number 1, there's only 2 adjustable benches in the free weight room near the dumbbells. You have the same person doing 5 exercises on the same bench for an hour so essentially it's very hard to get access to the bench. Number 2...EZ bars are upstairs so if you ever want to do skullcrushers with the EZ bars, you have to bring it downstairs to do it. Also, the biggest problem is they blast music on max volume so much to the point that I cannot hear my own music on my own headphones. No one wants to listen to Billie Eilish when working out. Pros here are..it's not too busy YET..and power racks are always open. Barbell bench presses are also open most of the time. There's a lot of cable towers and places to do pull-ups. I feel like maybe if they could have 2 more adjustable benches downstairs and not blast the music so freaking loud then that would be nice read more

Worth the wait even though the original opening window was October-December. The three-level layout is huge, the equipment is some of the best I've seen in any gym, and the locker rooms are always clean. There are plenty of classes, and you can upgrade your membership to include them. The staff is friendly and helpful. The only early issue was low water pressure and almost no hot water in the showers, but that's expected since we're basically the beta testers. Looking forward to the jacuzzi and pool opening. read more