THEY ARE MORE THAN RUDE!!! SERVICE IS VERY POOR! I came in with a cup of Starbucks and was fully willing to keep it out of sight under my seat. I made multiple compromises, remained calm, and was even more polite than the staff throughout the entire situation--yet I was met with hostility and rude treatment, as if I were on trial for a crime. The staff insisted that I take my coffee out of the restaurant, showing zero flexibility or basic courtesy. Several employees confronted me over this minor issue, creating unnecessary drama and making me feel like I was doing something terrible. It wasn't until a senior manager stepped in that things calmed down. Honestly, I don't think a hidden cup of coffee under the table is going to bankrupt your business--nor should it require multiple people to interrogate a customer. PLEASE TREAT YOUR CUSTOMERS BETTER. When the customer is more courteous than the staff, something is very wrong. I won't be coming back. read more

Tried the dumpling sampler and shrimp stir fry noodles. The food is very bland. The noodles had a few small shrimp and were quite greasy. We also had spring rolls that came with no sauce. There's definitely better choices on Main Street! read more

Food and service last night were outstanding! The braised beef in the ramen bowl has to be redone. Chewy and not enjoyable at all. But the chicken wings, the strings beans, the soup dumplings, pork buns, fried rice (we were a table of 8) were ALL delicious!!! read more

Our takeout was as follows: The soup dumplings were more dough than filling and the Soup Dumplings had no soup. The noodles with Sesame sauce had the noodles all stuck together but the Sesame sauce was good. The brased baby back ribs were tiny rocks of bone and fat read more

Just went there with my wife that is in an arm sling after rotator cuff surgery. They went to seat us by the kitchen. It's not busy and I asked to be seated in a less high traffic area. Do I didn't need to worry about anyone bumping into her arm. The young lady said she needed to speak with her manager. She came back and to my surprise she came back and didn't say anything but "NO". Why wife asked why. She said something about double tables. At that point I shut down. And started walking out. The young lady grabbed the menus and walked back to her desk in a huff. The worst customer service in a restaurant I've seen in many years. We come from NYC. THIS WOULD NEVER HAPPEN. Oh well. We went to Taverna across the street and had a fantastic meal. read more

First time checking this place out, my friends and I really enjoyed it! The string beans were cooked very well, yummy and healthy. The sampler dumplings were so tasty and pretty. The crystal shrimp dumplings were small but packed with flavor and the texture was on point. The orange chicken was soft and moist on the inside, crispy on the outside, with just the right amount of sauce. The noodles with beef were okay. Service was good. The decor was cute. There was a unique display of employees making dumplings. The teas were refreshing! read more

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Rob's service was outstanding and the food was as well outstanding. I will definitely be coming back here more often and requesting Rob as my server. The inside of this place is pretty cool too. read more

While the restaurant boasts an appealing interior and excellent service, the culinary execution falls short. Portion sizes, despite claims of feeding multiple people, were underwhelming. Dishes like the Chicken and Broccoli lacked flavor, likely due to the insufficient amount of sauce. The lo mein noodles were notably poor. The only redeeming dish was the Sweet and Sour Chicken. Along with two out of the three dishes we ordered missing the mark we also received only one soy sauce packet for three meals. Ultimately, the food quality is comparable to fast-casual options like Panda Express. read more

I don't normally leave negative reviews, but our experience at, The Ugly Dumpling in Newark Delaware, was too upsetting to ignore. My husband and I were seated and waited patiently, but not a single server came to our table. What made it worse--and frankly, offensive--was that every table around us received prompt service. Multiple staff members made eye contact with us, only to turn and walk away without a word. I was wearing a "Back the Blue" T-shirt with a thin blue line flag on it, and I can't help but feel that this may have played a role in the way we were treated. If that's the case, it's deeply disappointing. No one should feel unwelcome or discriminated against based on what they wear or their Profession. We ended up walking out without ever being acknowledged. It was humiliating and left us feeling completely disrespected. I hope the management takes this seriously and trains their staff to treat all customers with basic decency and professionalism, regardless of personal opinions. read more

We had dinner there on Thursday. We were 2 adults and 2 children. Ms Tory and Mr Jayden( our waiter)!were fabulous helping us making the right choices for our special dinner. The food was spectacular and so diverse that it is not found anywhere nearby We will definitely be returning to this wonderful restaurant soon! read more

Food was very good! We tried a couple of different dishes and all were enjoyed. Service was excellent and friendly. Tori the manager was so friendly and nice. She came over to our table and checked in with us. You can tell she really enjoys working there. She even remembered my daughter from the time she was there with her friends. We will be back. We all enjoyed our dishes which we all shared and everyone was happy. Bubble tea was so good! Great dining experience overall! read more

Good food. When you order it the food comes out in a very odd order. Staff is kinda weird but very nice. Overall pretty cheap and food stuff. read more

Came here for the first time trying ugly dumpling and had Rob as our server. He was an awesome server, very helpful with the menu, and made the dining experience awesome. will be coming back, and I want Rob as my server every time. read more

food was good not great they do not give free refills on sodas and price of them wasn't cheap. read more

Abby was absolutely amazing!!! 10/10 experience coming back again soon. signed up for the rewards. The happy hour special is great.

My husband and I went for dinner and most of the food was very delicious, but the Rangoon had zero crab in it so I definitely recommend not ordering that. The service was very good even though they messed up one of our dishes, we both still had a good time! The music is not great, and maybe was the reason for the misunderstanding of our order, with it being on the louder side. But with all of this to say, it was a nice evening, just a couple hiccups. Would definitely eat their dumplings again! read more

I've been to Din Tai Fung in numerous countries and was excited to find Ugly Dumpling in Newark! The food, atmosphere and service is amazing!! This is absolutely a new regular spot for us! read more

不好吃. The dumplings were not so much ugly as they were just not good with a glossy plastic like skin never seen in China. Seriously how hard would it be to just run to the nearest Asian market and buy some decent dumpling wraps? If we are in a race to the bottom when it comes to Chinese food in America, which seems apparent, then this place is helping to lead the charge. While the dumplings were just "not good" it went down hill from there. The spring rolls and noodles tied for the least edible. Most disturbing is the rise of these type of Chinese food franchises filing the gap left behind by a decline of local independents that were always westernized and a little greasy even by Shanghai standards, but much better than this. Someone needs to do something. read more

I had a great time, the food was delicious, the service was excellent and our server was funny and informative, Luke made sure to give us a good laugh before leaving. read more

Dinner was excellent and reasonable. Our server, Caroline, was spectacular and made the meal that much better!

Food was very good! Wait staff attentive. Music was awful. Would not want to return due to the irritation of the bad music. I know it sounds weird, but was that bad. read more

We had a great time! The dumplings were amazing & the vibe in the restaurant is beautiful. the highlight of our experience was our server, Ethan M. He was so knowledgeable of the menu & offered great recommendations. Thank you so much for the great ending to our night! read more

Loved the food and the atmosphere. Our server was also charming and funny. The bar needs more practice... drinks were not as ordered.

service was great waiter was very over worked and disappeared for long stents but was still attentive when he could be even gave us a free cheesecake (it was close to my bday) the food is overrated couple of things on the menu are good like the Szechuan pork soup dumplings where good maybe the garlic wings they where juicy however needs more flavor avoid the spicy noodles not much flavor just pain the fried chicken dumplings where good not sure if i was bias but ehhh we also saw someone vomit in front of us so take that as you may general nothing against the staff but avoid this place there's like 1000 places on mainstreet to eat at this is not one of them read more

Ugly Dumpling - cheesecake - Chinese Near Me - Newark, Delaware

Food is amazing when it's available. Great ambience, very clean, friendly staff but unfortunately most of the time half of the menu is unavailable. Specifically the bbq pork buns seems like 100% of the time. Been here 5 times only was able to get all of what i want once. read more

Was excited to try, but unfortunately never received my order. Placed order on DoorDash, 3 dashers waited more than an hour all collectively just to be told the restaurant was only prioritizing in store orders. Horrible communication and execution. read more

The food was great and our server, Jaedon, did a great job getting us our food and checking in on us! Great place to get dinner and wasn't as expensive as I thought for the amount of food. read more

Our waiter Jaedon (I hope I spelled that righf) was super nice and really helpful when there was confusion from the kitchen and we accidentally got the wrong dish (a couple of times) so it seems like there are some kinks that still need to be worked out on that end. The food was decent although the vegetable stir fry noodles didn't taste like much read more

The food was wonderful and our server Mike was amazing! He went above and beyond and was very quick with the service!

The waitress spilled a glass of water on us. The food tasted awful. The garlic spinach was soaking in foul smelling black water and we sent it back. The service was terrible. The wait was very long. I would not recommend eating at this restaurant. There are better choices on Main Street. read more

Part of seven went to the Ugly Dumpling for first time last nite for dear friend's birthday, and had a wonderful experience! The atmosphere was inviting, modern, clean, positive vibe. Food exceptional in taste and presentation. The manager, Tori, elevated our experience even more; she was personable, knowledgeable about the food and the restaurant, you could tell she had good relationship with staff, and enjoyed interacting with customers, and ensuring great dining experience. We will be returning to this place in near future! read more

Great food, amazing service. We loved our waiter Jaeden, he was so sweet and the best !!

The service provided to me & my family was terrible it made our experience horrible. I'm very disappointed because I was looking forward to eating here although the food was good many things were not available to order. We also had a terrible time ordering drinks the bartender i believe his name was Lenny was upset because he gave me the wrong drink to begin with and also left during his shift and server came back to tell us that they could not find him anywhere that is ridiculous. The waiter then proceeded to taking our drink thinking he was going to correct them but instead they just didn't bring us drinks at all. To begin everything they had us seated for about 20 minutes with no acknowledgment at all or no waiter until we spoke up. Manager didn't even seem to care about the whole situation was giggling the whole time at the bar with bartender so honestly very very poor job from Ugly Dumpling. Hope this review can help them better their performance. read more

Bad just bad. I took my daughters here to eat here because of a tilt they've found. Stop trusting TikTok! My daughters are vegan. We ordered vegan fried rice. They have chicken fried rice. My daughter asked what the white chicken was. And the server and manager both lied and said " cauliflower" but when my husband's chicken fried rice came. It looked the exact SAME AS THE "VEGETABLE FRIED RICE" my husband tries the scraps of my daughter's rice. And confirmed it was chicken. Not only that, but the vegetable fried rice is less expensive than the chicken fried rice. So when we got the bill it was over our budget. And the manger Chris decided to argue with our family. And threatened to call the cops if we refused to pay something we didn't order! Not to mention the chicken was white at a veneer set. It was disgusting. I was absolutely disturbed by the service of this gen Z restaurant. I rather eat at the Ed Debbie's restaurant and get treated horribly by Karen's. Disappointing and not good at all unless you want to be fat. read more

you can tell it's fresh dumplings but wouldn't say it's the best chinese food. i would go for the experience though.