I am extremely frustrated with the lack of phone support at Ullery Dental. Every time I try to schedule an appointment by telephone, I am either left on hold for more than 10 minutes or no one answers the phone at all. It has become so difficult to reach someone that I have had to physically go into the office just to schedule an appointment. the customer service and appointment scheduling process need significant improvement. Patients should not have to make an unnecessary trip to the office simply because they cannot get someone to answer the phone. I could not get anyone on the phone to schedule an appointment. I hope management addresses this issue and improves communication with patients. read more

This was the worst dentist I have ever been to.The most painful and unprofessional and to this day I regret it. The tooth hurts and bleeds daily and it has been more than a year since the root canal and the crown does not match my teeth it looks grey. Please don't go to this Dentist save yourself from the pain and horrible outcome. read more

The orthodontist and dentist are very professional. They explain everything in full detail. And never make you feel anything less than a valued patient read more

Dr. Ulery is amazing and so friendly! He does amazing work and I highly recommend him and his practice. I been going here for years and the front desk staff and all the technicians have always been so pleasant. read more

Where do I begin? Privacy is an issue, for sure. There is no differentiation at the front desk for patients checking in or out, and you can clearly hear personal health information being openly discussed. Also of concern is the lack of privacy in the actual exam areas. You can clearly hear what's going on and being said in the chair next to you; yes, I said next to you. There are two patient chairs to a room with a divider between, but it does nothing to prevent anyone from hearing exactly what's going on. I'm sure this is a violation of HIPAA to some degree. Their front desk staff is a joke, rude as they want to be, but you have to be nice to them. Double-standard doesn't begin to describe it. Their team seems to be confused about their own processes as well. When I first visited, the first doctor said I needed antibiotics to deal with the gum infection. I never received a prescription, though (possible oversight on their end). When I visited the second time, the staff member SAID she talked to the second doctor I saw that day (I'm not so sure anymore) and said I didn't need a prescription. When I called a few days later (because the pain was increasing), the receptionist I spoke to said they didn't even prescribe meds there at all. Wait, WHAT?? Three different answers?? Get it together!! When they called to confirm my appointment, the woman provided ZERO information about what I should do to prepare for my surgery. FOR MY SURGERY. ZERO INSTRUCTIONS. That is just plain incompetent. Probably the worst part about this whole encounter, though, was their lack of understanding of pain management and scheduling. So, my wisdom teeth need to come out, fair enough. It was around April 15 when I went in, middle of the month. When I went to schedule the actual surgery, they said the first available was Monday, May 22nd. OVER A MONTH AWAY. That's too long to have to deal with the pain I was going through. But, because I had a standing appointment M/W/F, I said I couldn't make that happen, and was there a Tuesday or Thursday I could aim for? Their response: how about May 4th? Wait... hold on... I'm dealing with agonizing pain, and the soonest you could get me in was over a month away, but now, you have something only a few weeks out??? WHA... HOW... WHY DIDN'T YOU OFFER ME THE WAY EARLIER DATE TO START WITH??? Unbelievable. The sad part is, I think their doctors are actually fairly decent. Their front desk staff, however, leaves a LOT to be desired. Incompetent isn't strong enough of a description. They clearly don't care about patient well-being, privacy, or anything beyond the bottom line, obviously. That, or they really have absolutely no understanding about customer service. Either way, this is dentistry, not buying a sweater. You NEED to have compassion, understanding, competency, etc. You NEED to be able to understand patient situations, pain management, and all that accompanies the profession. I will never be returning here, and I STRONGLY encourage new or prospective patients to look elsewhere. read more

The very first time I went to this pr a Tice I was kept waiting over an hour and I finally went up and asked if they had forgotten me. I wax told that they had some emergencies come in I don't mind waiting if there are emergencies but I like to be told that is why I am waiting so long. I got some crowns there and I was happy with the work. What I didn't like was a comment by the doctor that my teeth were dirty nor did I like the fact that they won't book you for 6 months in advance but tell you to call in 4 months. I haven't been to this practice in years but I am now going somewhere that shows me Ulery can improve. read more

I've been a patient for about 10 years, and until last year, I've always been happy with the practice. Dr. Ulery and the other dentists I have met there have always been great. However, the front desk staff needs an overhaul. First off, let's say a crown fell off. You are told to come in between 7 & 8 to be diagnosed. You cannot simply make an appointment to have it put back on. So, two trips or more instead of one. Inconvenient and a huge hassle. This is for anything other than a routine exam. Second, you could never schedule a cleaning before leaving. You had to wait 2 months and then call. This year, I did just that and was told that their former dental assistant had left, so it was no longer necessary to call so far in advance. I was told to call back 2 months before due. I called in August to schedule and was informed that now I could only call 1 month in advance. At this point, I was getting very exasperated. But last week, I attempted to call again. Now all you get is an answering machine and a promise of a call back. I left name and number and have called daily and twice daily since then leaving info several times. I finally drove to the office today and was told sorry, no appointments until early November. The clerk had no excuse for no callbacks or why I was given the information that clearly was not true. She really could have cared less. I could hear other people in their breakroom laughing and talking, and there were 3 of us in line. This was after 1:30 so should not have been lunch time. I will be contacting my insurance provider to let them know how far this company has fallen. read more

Today, I had an emergency appointment at the Crofton location. I agree with one of the reviews that the lobby needs to be updated and cleaned up. Also I didn't care for the double rooms, seems like a HIPPA violation. I wasn't comfortable sharing my health issues while another patient could over hear it. However the staff was incredibly nice and so was the doctor. Victoria was the Dental Assistant and she was kind and made sure I had everything that I needed. I was in pain and they were able to give me X-rays and a referral to an Oral Surgeon. When I was in the lobby, it was pretty full and had a stream of patients. Perhaps they should think about investing in remodeling instead of another location. While in the exam room, I couldn't help but to think, I would love to find a modern, nice, dental office. read more

I have been going here for almost 5 years. The dentist and the hygentist are absolutely wonderful. They are friendly and efficient. I wish I could give two different star counts. The reason for the lower count is the rude and incompetent front desk staff. Whenever you call to make an appointment they act like you are bothering them. I called while they are open to make an appointment for a broken tooth. I got a machine and 3 business days later I am still waiting on a call back. Don't waste your time read more

I have been trying to get in touch with this office since September 1, 2023. No one has answered the phone and no one has returned any of my messages. I needed to see a dentist urgently I was a new patient I even went online and try to schedule an appointment on their website no response if this is a sign of how they service your customers I am so glad that I looked around for another dentist office. I would recommend not recommend this due to the lack of Communication. read more

I am here to say that I have received excellent care from Dr. Ulery, his wonderful assistant, Svetlana and the entire staff. I have always been met with a friendly greeting whenever I enter the office. They have been there to help me through a difficult time. They are always gentle and kind. I would highly recommend this dental practice! Thank you Dr. Ulery! read more

One of the dentist broke my composite filling closing a gap in my front teeth during a cleaning. She left it there and scheduled an appt 3 weeks out to fix it. It fell out when I was eating. The inside of my lip got torn up because it would get stuck on it and I'd bite it eating. Went in as an emergency to have it replaced. Dr. Patel told me she would not fix it and suggested vaneers. I stated I was the one paying for it, and I wanted it fixed like Dr. Ulery had done some 5 years ago. She told me she wouldn't fix it with dental composite, and suggested I find another dentist and told me if my lip hurt to take something for pain. read more

this practice has went downhill tremendously. they used to be top notch. today marks the third time they cancelled an appointment, claiming they called to do so however there is no record in my phone. since they are the ones that canceled and it has now been 8 months since I tried to see them, I requested an appointment as soon as possible. they were very unsympethitic and wanted me to wait another three months. stay clear!! read more

I scheduled an appointment for my regular check up and my daughters first dental visit (she's 4, don't judge). Steve did both of our cleanings and was super friendly, incredibly attentive and just all around wonderful. He was completely wonderful with my daughter. Then Shakeah helped me with my daughter while I was getting x-rays. Dr. Brown and Dr. Ulery were both wonderful. I had such a great experience, I couldn't help but sing their praises! Highly recommend! read more

I lost a crown yesterday morning, Wed., 2/16. I'm a patient at Laurel. I called MANY times yesterday and got a recorded message every time. Then I drove there--it was CLOSED. The hours on the door door and website still give regular hours for Wed (10am-6pm, see attached) but it turns out that on Feb. 1st they decided to close Mondays and Wednesdays without telling their patients or changing their hours for Mondays ( 8am-4pm) or Wednesdays. Their recorded message doesn't mention these new closings either. I called the emergency number (which isn't on the door but is on the recorded message) who contacted the on-call dentist. I was told to call the Laurel office after it opened today at 10am and they would see me. I called. I explained. They have no openings for today (Thurs.) and told me to walk in tomorrow during "walk-in hours" (Friday)! I called Glen Burnie and got a similar message. DO NOT sign up for this practice if you want service! read more

Ulery Dental & Orthodontics - Ulery Dentists, Laurel, MD, hours as posted Feb. 16, 2023 - General Dentistry Near Me - Crofton, Maryland

False advertisement to draw new customers. I recommended 3 prospective new customers after reading Ulery's outside marquee advertising braces for $1,500. My daughter who was a prospective new customer and has already had braces in the past and very familiar with process called Ulery to verify the $1,500 price and it told to her that's confirmed as "Correct". My daughter processed to schedule an appointment for a consultation, after driving a long distance from Ft. Washington to Crofton to learn that the price was actually $4,800! Thats a huge difference from $1,500. I am not a Dentist nor a Orthodontist, however I paid for the first set of braces on my daughters teeth and she has a very nice set of teeth and I am pretty certain that touch up would not and should not cost nearly $5K read more

Love! Love this place! Everyone from the front desk to doctors were fantastic. I was so happy with the final results when my braces were taken off. I recommend all of my friends to Ulery Orthodontist. When you get there the sign in is easy and the wait time is very short, even during rush hour. The staff treats me like a family nember. They respectfully call me, Ms. Brenda. The payment plan was easy and beneficial for ne. read more

Ulery Dental & Orthodontics - General Dentistry Near Me - Crofton, Maryland

I truly don't understand why people have not rated this dental office higher. I have had nothing but the best experience here. I see Dr. Ulery for all my routine cleanings and needed repairs. Today, I had to go in on emergency as a walk-in because I had facial trauma due to a fall. I met Dr. Burns and the endodontist Dr. Steinberg. They both were amazing as well. The staff is super friendly and I have never had any issues with the office or the people. They even offer their own dental plans in case you don't have insurance that there's no wait period. This is the rare exception...don't always believe what you read. Glad I gave them a chance.....never been happier to see my dentist. read more

The front desk staff members are really rude. They barely acknowledge you when you're trying to check in. I was standing there for at least 5 minutes while 2 staff members carried on with their personal conversation. read more

I have had an amazing Ortho experience with Dr. Reza and his team. Dr. Reza is always pleasant, nice, and kind and takes his time explaining to me what he feel is the best approach when it comes to my Orth/Braces treatment plan. I never have to wait long to bee seen. The dental assistances are pleasant along with the receptionist. I have to give this team a five stars as my personal experiences has been fantastic. Lisa read more

Went here for the first time as a new patient and I will NEVER go back! The whole office from the waiting area all the way back into the rooms was filthy. The floor was covered in dirt and leaves and looks like it hadn't been vacuumed in a week. There were rips in the exam chairs, duct tape on my xray machine, and splatters all over the cabinets. The walls, baseboards, and doors are all painted random colors of beige and off white that didn't make any sense. The art on the walls are the most depressing things I've ever seen. Reminded me of bad 80s hotel art all in muted colors. I waited in the waiting room for OVER AN HOUR. There was a girl who was a goddamn walk in who got in way before me so I'm pretty sure someone just forgot to let the dental assistants know I was there. When I pointed out I had been sitting there half my life (being forced to listen to The View nonetheless), they said they were short staffed (no they weren't) and were getting my room together now (no they weren't) and I waited another 15 minutes. After I got my xrays and doctor exam (side note: doctor was very nice and ridiculously good looking which is the only reason this place gets one star) they sent me back to the mother flippin waiting room where I sat for another 10 minutes. When I did get my cleaning, it was the fastest most un-thourough, useless cleaning I have ever had. Don't come here no matter how cute their doctors might be. read more

I have tried 3 times in the last month to call and make an appointment with this place. As soon as you connect to someone at the front desk they place you on hold each time because "they are short handed" and you are on hold for over 10 minutes. They hung up on me after 15 minutes the first two times and the third time I plain gave up trying once it hit 15 minutes on hold. read more

I felt compelled to write a review today because of some of the other not so hot reviews. And feel like they deserved A really good review today! Bottom line, I was experiencing some nerve issues in my mouth and even face and neck so it was kind of borderline emergency for me to be seen, so I called them without having any high expectations for even being seen any time soon & to my surprise they had sectioned off a time for walkins today which went well into the afternoon which was perfect for my schedule. And the receptionist were friendly and efficient and helpful and basically I was processed through and saw a dentist within less than 30 minutes! She went straight to the issue, didn't try to milk me for other services or x-rays and identified the problem and I was out with a plan within another 20 minutes or so! The place was very clean looking to me and decent looking for a dental office so no complaints there. And the bill for services was much lower than anticipated and I am very pleased to say the least which is why I am writing this review! read more

I have been told from people in the past to avoid this dental office because the customer service is awful. Well I experienced that first hand today. To start off, I had to wait 3-4 months before my appointment which I was already irritated about. The person on the phone gave me the date and time of my appointment so I put it in my calendar. From that time 3-4 months ago to now, I never received a confirmation email or reminder email for my appointment or anything. Fast forward to today and when I try to sign in I don't see my name on the list. When I go to the receptionist she tells me that I missed my appointment and that it was 30 minutes before. Now mind you I have been waiting 3-4 months for this appointment and literally wrote the time and day in my calendar 3-4 months ago when the receptionist told me over the phone. Now that it's actually time for the appointment, the time has magically changed and I never received any type of notification alerting me of this change. When I ask the receptionist when I can reschedule, she tells me that they are booked till June. After already waiting 3-4 months just for this appointment, I walked out and will never come back. read more

I am pleased with the professionalism of all staff at Ulery Dental and Orthodonrics and Dr. Meredith Burns. I received attention the moment I walked in the door. I was in excruciating pain. I did not have to wait long before I met with "Amazing Amanda" then Dr. Burns. Dr. Burns is friendly and she listened to me. She developed my treatment plan and we are almost finished. I am pleased with the care and treatment I received from Dr. Burns. She provided outstanding service. I'm smiling again thanks to Dr. Burns. I highly recommend her and if you are seeking quality care and treatment. read more

I absolutely LOVE Ulery, Crofton MD... Dr.Scott Ulery is very personable and knowledgeable as our family General dentist. I have been with them for about 3 years now. I receive Orthodontic Care from them as well. Dr. Rez has excellent patient care, he staff is friendly and the office is impeccable. Dr. Rez is compassionate and understanding and takes his time with his to fully understand and deliver desired results. The hours are super convenient and I can normally get appts within 2 weeks. the wait time is minimum and normally seen within 10 mins of check in.. I would recommend Ulery Dentistry for the entire family from infantry to geriatrics. read more

I am sure this is a good dental practice. It has great recommendations. However, when I called to see if the practice was taking new patients, and gave my personal information, I was told that whether or not they were accepting new patients depended on my insurance and please send the card info first. When I said I was just checking to see if they were taking new patients, she young lady said I must not be used to the way things are done now with a laugh. I commented that I thought that response a bit rude, she said oh, sorry. I replied that I was sorry, as well, as I have the best insurance in the state, but that I would not be using it there. As a matter of fact, I made an appointment with another practice within five minutes without sending my card. I'm not sure who trains these people, but I respectfully suggest that care be taken with some of us who are pretty experienced in this world, have insurance that covers everything imaginable, and expect the minimum in courtesy from receptionists. I'm sure losing one patient makes little difference, but perhaps it could assist with some better customer service in the future. read more

I had a great experience today in my first visit here. Dr. Ulery was warm, kind and very informative. Steve did my cleaning and was excellent! Shavonne was training as a dental tech and did a fantastic job. So happy I'm making this my family's dental provider of choice. read more

My entire family has gone to this practice for many, many years. The level of care is just fine. Dr. Ulery is a constant presence, but there seems to be a lot of turn over of the second dentist position. The hygienist, and dental assistants are all very good. The Front desk staff is adequate but occassionally come off as rude. There are part time orthodontist and endodontist services available. Emergency walk-in options are awesome. They recently remodeled this facility and it is very nice. The negative aspect of this office is the administrative/technology side. If you want to make your next 6 month appointment upon departure, you can't. You have to remember to call back in two months. And when you do call back, it is sometimes difficult to secure a timely appointment. They have no reminder system in place. It is very easy to forget appointments made 4 months ago. They have no cancellation list either. You miss that appointment by accident ...you must wait another 4 to 6 months for your routine appointments. Records are not kept electronically and prescriptions are still provided on paper. It is time to upgrade these systems. Otherwise, a nice office that we will continue to use! read more

Excellent Service! Had a temporary crown done today. Dr. Ulery talked me through the entire process and explained everything as he went. Consistently checked to ensure that I was doing ok. read more

I was concerned about going here due to the previous reviews, but the doctor (Burns) and the two other people that assisted (Elle and Bailey) were all very nice and professional. The doctor answered all of my questions and I mentioned I was worried about some things. The doctor verified that all was ok and did not attempt to sell me any unneeded services, saying that if they become a problem she will let me know but that there is nothing to be concerned of for now (which aligns with what my previous dentist explained). The staff was nice and payment was easy! read more

I am beyond pissed at the moment. I called last week to see if i can get an appointment for a root canal and they informed me that I would have to pay a balance of $557 before i can be seen. mind you last year I called multiple times to the office and the billing office to see if i had a balance and they to me that I didnt have one. I drove almost 40 minutes from my job and to get there on time. SMH. Before I pay I will have to investigate my bill then I will pay. But I def wont be back. read more

Wish there was 0 stars. Staff is rude and crass. Sometimes it takes me 10 calls to get someone on the phone to make an appointment. They suggest going to another office when we need an appointment. Call the other office and they say you can't come unless it's an emergency. I hope they get it together. Doubt it but hope so. read more

I have been coming here for many years with my kids and was very happy until the last year. The customer service and reliability has gone down the drain. Front desk, availablity of appointments and even cost is horrible now. I found out they are still charging my insurance for my son's braces which have been off for 5 months and and they also over charged me. I am currently look for a new dentist since this place is no longer what it use to be. Which is sad because the hygienist was always amazing and he was always nice and patient. read more

I tried to make an appointment for my daughter today at this clinic as she was referred there and the woman named AMANDA who answered the phone would not listen to me and would not schedule an evaluation for my daughter. She asked me why did I need an appointment in a rude demeanor. I told her I thought my daughter may need her tooth pulled. She said there was no one there to do that. Then I said well she needs just an evaluation. And she said, NO, there is no one here that does an evaluation. She was very rude. I had to schedule the appointment with the Pasadena office. I am very upset and angry that this woman would not schedule the evaluation all because she thought my daughter needed her tooth pulled out. Had she listened or asked questions instead of acting like I was bothering her, I would have told her she needed a root canal. I will NEVER EVER choose this company or office AGAIN!! VERY UNPROFESSIONAL AND UNWELCOMING. read more

Today was my first visit here. Its a dentist office, i got what I expected. Front desk service was nice, hygenist was quite ok. Just all went as you would expect. read more

Their office staff is a group of incompetent people. I do not think they know your teeth from your toe! One of the girls has a terrible attitude. For someone new to town, take your business elsewhere! Your teeth and your brain will thank you later! read more

I live in Alexandria, VA, and would never have driven most of the way to Annapolis for a root canal if it weren't the second nearest office on my plan that handles endondontistry (the nearest, in Springfield, was actually a gateway to the 5th plane of Hell) but I'm delighted I did. This office is everything a dental office should be: bustling with business (tells you they're doing a lot of things right as soon as you walk in), efficient front desk staff, well-trained hygienists and assistants, and everyone is friendly. Filling out my initial paperwork, I chuckled to see the question, "On a scale of 1-5, how big of a coward are you?" and that the front desk staff's name tags are all appended with the tag-line: "We Cater to Cowards!" I don't care if you're a Special Forces world conqueror with Arnie pecs from way back -- EVERYone is a coward when it comes to dental work, and it's comforting to know THEY know this. I was trying to see a Dr. Steinberg, but when I arrived for my examination was told he was not in the office that day. A young DDS named Chris Wolf saw me instead, and I consider this an extraordinary stroke of good fortune. I told him that I needed to have a root canal and prepare the tooth for a crown to be set by my local dentist. Dr. Wolf told me that while he wasn't officially an endodontist, all general dentists are capable of handling root canals, he would be happy to do the work for me, and that there had been a cancellation the following morning at 8 if I could make it back. I took the appointment, asking him why more general dentistry DDS doctors don't perform endodontistry, the procedure and equipment seeming simple enough. In the politest terms possible, he suggested it just wasn't worth their time, especially on rear teeth, which mine was, and here he was offering to buck the trend in order to help me in my hour of need (my policy being close to termination, I needed to get the work done ASAP). I arrived the next morning at 8 and was greeted by the desk staff on sight by name, with a smile, and without her having to check the sign-up sheet. Cool. I was seen immediately, led to a chair and prepped with some topical anesthetic. Dr. Wolf appeared soon afterward and explained the ways in which the tooth was compromised and exactly what he was going to do in order to try to provide my dentist with enough tooth structure to fashion a crown for it. He then did with absolute ease what the previous supposed endodontist I went to visit in Springfield (a medieval mistress of torture if ever I've met one) failed to do -- namely, block with anesthetic the main nerve for my left jaw, and supplemented with several smaller local injections. There was zero pain from beginning to end, but merely to say the procedure was painless is not to do justice to this craftsman of his profession. My father, a former navy pilot, once said, "You're never met such a flying ace as the guy who's just has his wings pinned to his chest." Well, I can vouch the same for Dr. Wolf: he is a young professional in absolute command of his skills, with a bedside manner that is the ideal blend of care, cordiality and confidence. He is someone who is working in exactly the right profession, a natural caregiver with a Christian spirit. What greater endorsement could there have been than one of his peers appearing at the beginning of the procedure and saying, "Hi, I'm Dr. _______. I hope you don't mind if I sit in and observe the master at work"? Dr. Wolf spent the first 20 minutes building up the tooth structure with, er, build-up (like mortar for teeth) so it wouldn't crack during the rest of the procedure, which took less than 2 hours. There was no sense of rush: only exceptional skill. When it was done, As a gesture of goodwill to my regular dentist (Dr. Stephanie Dickson of Alexandria, who is also DDS royalty) whom he's never met, and at no additional cost to me, Dr. Wolf even did supplementary crowning prep to give her a head-start on what she would have to do, and then provided me with print copies of before-and-after x-rays on which he wrote a personal message explaining his work to her and providing his e-mail and phone number. I ask you where, in any field, was the last time you encountered that kind of professional courtesy? This young man is destined to have his own very successful practice someday: I have seen dozens of dentists in my lifetime, and none can match Dr. Wolf. Please don't let distance deter you: if you have serious need of a dentist, drive out to Crofton, make an appointment with Dr. Wolf, and marvel at his excellence. This veteran of dental nightmares recommends Ulery Dental & Orthodontics and Dr. Chris Wolf to you in the strongest terms. read more

I have loved my experience at Ulery Dental and orthodontics. The staff there are very kind and competent. I have had great results from my treatment. I would highly recommend this place. read more

Current patient with a Saturday dental emergency - although they show Saturday hours until 1pm, numerous attempts but no one answers the phone - it just rings forever. At this point, not feeling confident that I want them to assist. read more