Anna in the salon is great!!! I came in with a super messed up haircut and she took time to speak to me about what my hair was supposed to look like. A few snips later the bad cut was gone and replaced with a perfect angle bob! She really understood what I was looking for and the issues the previous cut caused. I left the other salon almost in tears but Anna turned it around! She also helped me pick out a perfect brow filler, plucked my eyebrows and gave me a quick tutorial on how to properly fill in my brows! I will be back to see Anna!!! read more

Went to get my hair colored a few months ago here. It was not a good experience. The hairstylist slopped on color and then she took me to the back to set, and then took a walk in customer while I was in the back (I had an appointment). She then came back to wash me out, sold me on the gloss ($20, eek!) and then put me in a drying chair. She turned on the dryer and the two next to me. I had a dryer on top of my head and one pointed at each ear. I sat there for 20 minutes while she worked on her walk in customer. I could have dried my hair myself in less than half that amount of time if she would have given me a hairdryer. Then she came back after the 20 minutes and said she is still not done with her walk in customer, so I need to go to the front and pay. I hadn't even seen my hair in the mirror yet but she was asking me to pay. I had to walk through the store from the back where the salon is all the way up to the front and wait in line to pay, all the while I'm wearing two black capes and my hair is all in a curly frizzy mess from sitting in a wind tunnel for 20 minutes. I couldn't bear to go back there and wait any longer for her to attempt to style my hair, when I could probably get home and do it myself a lot quicker, so I just left. I had been shoved to the side and forgotten, then asked to pay without even seeing her work, and then embarrassed by having to walk through the store looking the way I did. To top it all off, I was charged $88 for the service, which I would expect to pay at a much classier salon, not a beauty store. AND I expressed my dissatisfaction with the manager at the front desk. She promised to have the main store manager call me the next day, and I never got a call. Poor customer service from the entire place. I will not be going back here for the salon or the store again. read more

Well, my review got filtered, but I still stand by it. Only get your brows done if you want a nude, chopped up brow line.

called me at 7 am and i am hungover as fuck what the fuck did you want i am a 21 year old male who has 1 never shopped at this place and 2 never have i ever been to shithole texas. called back to see what the fuck they wanted and i sat on hold for 10 minutes so i said fuck it. dont call me so fuckin early or at all for that matter. read more

This ulta is never fully stocked. I can never find anything and no one is ever available to help. Customer service is awful.

I asked for a blonde balayage and keep in mind my hair is already a light brown. My stylist, Irene promises from the start she will be able to get my hair to the desired color but the final result was nearly the EXACT same as my original hair! I wasted $280 and 3 hours of my time! During the process she even consulted another stylist saying she is in a dilemma that she doesn't have another time to bleach my hair so she'll just skip it... Um pretty crucial step to get a brunette to blonde, don't you think? At the least my main concern was to not have brassy hair AND in result I had people think I dyed my hair ginger!! Terrible experience with Irene. I do not recommend. read more

I am very unhappy with the customer service I received today today my son is getting married after being hesitant I booked an appointment with Dede after she asked me to give her a chance at my lashes. My appointment was at 3:30 and she called at 2:45 to inform me she was very busy and would have to schedule for another day, that just is unacceptable . the fact that she had the nerve and call me herself and make the appointment and cancel on such short notice if I need to come in another day I would have made it for that day. There is no way I can get this problem fixed before my son's wedding and I cant believe a professional would be OK with canceling on such short notice as I feel like if she knew she was running extremely behind she could have called earlier and given me a chance to find somewhere else. I understand nobody wants to work late but for someone who does lashes they should know its a long process and often runs behind that should be taken into consideration when booking appointments read more

I usually don't write reviews but I'd be remiss if I didn't say something about my horrible experience at the Salon in hopes that it might help someone else. I was over charged and my hair was treated with very little care. I am a Black woman with natural/not relaxed hair that's new to Austin so I was looking for someone to blowout/straighten my hair so that I could get a trim. I asked the question very openly and specifically if Ulta had a stylist on staff that had experience with styling hair like mine. They referred me to Ana. She looked at my hair, assured me she could style my hair, quoted me a $54 price for a shampoo, blowout, & trim, and I set an appointment for the next day. When I arrived, she was running behind, but was polite and apologetic about the wait. She shampooed my hair and placed me under the dryer for my hair to dry before she would blow dry it. I haven't had my hair straightened in over a year since I stopped chemically straightening it, so while this seemed odd to me, I wasn't experienced enough to argue her method. After the dryer she sat me in her chair, put a very tiny dab of some cream on my hair, and proceeded to blow dry my hair. I immediately smelled my hair burning and could see lots of smoke and told her that I was worried she was burning/damaging my hair. She simply blew off my concern by saying it was the product and not my hair. And then she placed another dime sized amount of the same cream on my hair. She basically dismissed my concern and just kept going. Another associate even walked over to remark about all of the smoke. Once she'd gotten my hair moderately straight, but still extremely frizzy, she haphazardly trimmed it. I had to ask her to trim additional spots that seemed damaged to me. After the trim she used the flat iron. And then the blow dryer again. And then flat iron again. Needless to say my hair endured a lot of heat/abuse that day. And it wasn't very straight when she was done. I thanked her through my disappointment and proceeded to the register to pay- only to be disappointed again. While she'd quoted me $54, I was charged $64 "because she used the flat iron." That is not a charge that she mentioned I would incur (neither in her quote nor when she was performing the service). I feel as though I was overcharged because she didn't accurately know how to treat my hair and I paid for her inexperience. While Ana is a lovely person, she was not the appropriate stylist. I had to go home and add additional product to my hair and style it again myself in order for it to be presentable that evening. The blow out didn't even last until the next day. I would have appreciate immediate honesty from the time of consult to avoid this expensive mistreatment of my hair. I do not recommend Ulta as an appropriate place for heat straightening natural Black hair. read more

Ah, Vanessa did a fabulous job on my hair! It had been FAR too long that my last cut had been growing out b/c of a bit of bumping around the country the past year. I knew what worked before, but wanted something a little different, a little "wilder." Vanessa has the same fine, thin hair as mine, so I was SO lucky in that. Not only did she give me my beautiful, neat style back, she also showed me a new way to get some texture and looseness in using a flat iron, which I never would have thought of working for my already-straight hair. I have gotten so many compliments on my new haircut. Thrilled, happy, and going back for sure! read more

I've had two haircuts at this Ulta salon. The first one was fantastic. They were extremely busy, but they offered me water while i waited and i ended up with a fantastic haircut. The second time, with the same stylist, I was still offered a bottle of water and there was no line. My stylist was 15 minutes late and I received the worst haircut of my life. I got home and looked at my sidebangs pushed to the front and they were not only uneven, but had a giant chunk missing. It was like a toddler with a pair of scissors had gone to town on my hair. It would have been funny if I hadnt just shelled out 40 some odd dollars for the mess. Needless to say, I'll think twice before I go there again. read more

I recently went to the brodie lane ulta and was going to get my first haircut since they offered 20 off your first haircut, a big lie. One month before I came in to buy some makeup and the sales lady said heres a 20 off your first haircut. I made an appointment about a month later and I talked to a salon person on the phone and said yes you can use your coupon. I come in and I told her heres my coupon and she said no you cant use it its not vaild. What i disliked the most is that they lady was trying to direct our conversation in another direction. I drove almost an hour back and forth for them to not accept it and to be rude. I will never come to this ulta they are rude and dont accept there own coupons. read more

This review is for the salon. My stylist was Amy and she was fantastic. She gave me one of the best haircuts I have ever had. Everyone has commented on how much they like my hair! I would recommend her to anyone. Thanks Amy! read more

Tried this place several times and nothing is different except the huge turnover. Morale low. Salon prices for amateur service. Was hoping for a do and got a do-not! Looked at other customers.... universal "helmet" day. Great disservice to the women of this community. read more

My friend and I were visiting Austin from Chicago and made blow out appointments here. We both booked an upgraded "go out blow out" which was supposed go be a more dramatic blowout. I felt like my stylist (Dayna) rushed thru my appointment... When I sat down, I asked her to make sure she washed my hair twice... Which I guess she didn't hear... Because she only washed it once before she conditioned it. So I asked her to shampoo again, which she happily did... Then she did the blow dry. I have long, thick hair, and I felt like she rushed thru the dry and my hair was still slightly damp when she finished. The appointment was supposed to be 45 min long... And she finished 10 min early, even after redoing the shampoo. To me, it was a very standard (yet rushed) blowout. I asked her what the difference was between standard blowout and the one she did, and she told me she spent more time on it than she would a standard blowout! I don't expect Ulta to be like a high-end downtown Chicago salon, but the cost actually rivaled that of a nice salon, and the experience and results were not great. Both my friend and I felt like we threw $38+ tip out the window. Never again! read more

My mother and I went to Ulta in October 2010 for haircuts. We recieved the worst service either of has ever gotten at a salon. Neither of our stylist was available when we arrived. I was told mine was there but not quite ready and my mother was told hers was still with someone else. Another stylist cut my mothers hair without washing or conditioning it first so she had to straighten it. The haircut was not good and the stylist was awful. She then had the nerve to charge my mother for the straightening even though she could not cut her hair with out doing it, because she didn't do the normal washing first. After thirty minutes of waiting I was finally approached at told someone else could "do me real quick" because as it turned out my stylist never showed. For obvoius reasons I declined. A place that lies to me, leaves me sitting there for thirty minutes and cuts someone elses hair so poorly is not somewhere I am going to get my hair cut. read more

If I could give this salon zero or negative stars I would. There isn't a bad enough score to give this terrible excuse for a Salon. All I wanted was light blonde highlights and root coverage for my grays. The colorist "expert" kept asking me what color I wanted - I would repeat Light Blonde - where she proceeded to tell me my hair was blonde enough (It is medium blonde highlights with darker undertones at best) and that my roots would need to be colored a medium brown. No hair on my head is medium brown, and trust me, my highlights can be much lighter than they currently are. After much debate, where continued to get confused looks from her like I was speaking Russian, she came back with a contract, told me the highlights would be $128 (I was quoted $118 at the counter when I made my appointment) and $68 for root coverage.....I repeat, a grand total of $196 dollars for highlights and root coverage!!! No cut, no style, simply color - and color that I had to explain to her for 15 minutes. I quickly got up, handed her the smock back and told her she was crazy. I walked out and will only return to buy some products. Please save your time, money and sanity and go anywhere else but here. read more