I've fallen out of love with this store and salon. The best thing about Ulta is the rewards plan whereby you get free stuff based on the amount of purchases made in a specified period. If you use the salon they really add up and I would get free haricuts on a regular basis. But the place began to fall apart- it was dirty and not well- cared for, the shelves were empty and out- of- stocks were the norm, I thought things might improve when they moved to their new location. But no. Even though the space is new, it still looks likea ghetto store with entire shelves sitting empty . On a recent visit, the front display area for Bare Escentuals was totally bare of product. I asked for a newly advertised kit and was blithely told that it had sold out weeks ago. Well, the flyer had just arrived in the mail, the signage was up but I guess no one bothered to re- order. I've been told it's been sold out, or we don't have that yet, or it might be on the truck next week so many times I have just started going to Sephora even though Ulta is in the 'hood. The service here also is really poor. You are either being hounded every 10 seconds or you cannot find anyone to help you. Be careful in the salon, I have had the very best and the very worst in cuts and color and no longer go here. The salon staff does need a seminar in professional behavior. Gossip , employee disaffection and personal troubles are inappropriate topics for discussing with clients. read more

Worst, customer service EVER -- all the way from rank-and-file employees up through the store manager. Don't even bother going in there. Go to Sephora instead where the sales help is always professional, knowledgeable and courteous. At this Ulta store, it's virtually impossible to get anyone to help you. If you do get help -- probably because you insisted on it, expect the sales clerk to be: 1) unfamiliar with the merchandise; 2) uncaring about whether you find what you came to buy; and 3) indifferent, at best, about providing a positive customer experience. I don't know how stores like this one stay in business. read more

This is the worst Ulta ever. I've been a loyal Ulta shopper for years until I moved to Austin. I've been in this location numerous amount of times over the last year and it never fails, they are always out of what I came in for. I can understand that but what really bothers me about this store is ghe customer service. I swear every other customer is approached in the store except me. My last straw happened earlier this week. I had to hunt one of the associates down to ask a question and while I was in the middle of asking her my question, another associate came up running up to her to talk about something and completely cut me off and walked away. RUDE!!! Later, I was looking for a certain Too Faced gloss and was standing in front of the Too Faced section for awhile... had to hunt another associate down. Finally found 4 of them grouped together just talking and hanging out. I politely asked if one of them can help me with something and they all seemed very annoyed that I interrupted their pow wow. read more

I'm a fan of Ulta. I've shopped there three times in the past week and all visits have been pleasant. I used a $5 off coupon of $10 or more purchase, which was great because it was for leave-in conditioner that I needed anyway so I wasn't buying just to use the coupon. I had a couple items I needed to return and they took them back, no receipt, no problem. The prices for the mascara I bought was only a little more than what I pay at Wally World and I found nail polish for $1 and one for $2.59, which is reasonable. They have a really good variety of hair accessories at various price points. I got 18 hair ties with no metal for $3. They have a great selection of make-up, nail products, hair products and perfumes. I noticed they had a salon in the back, but did not use this service. My rating is for the store only. read more

My awesome hairstylist went away to grad school to be a chemist so I was left searching once again for a stylist. Based on a recommendation I went to Ulta and gave Rhiannon a try. I started with a cut, which went well. and followed up with a color and cut a few months later. My color and cut were perfect!! I have fine, thin hair and have the hardest time finding someone. In addition to finding a great stylist, the customer service is wonderful. I showed up at the wrong time for an appointment and Vanessa worked in one of,the girls while a color was processing! read more

This is for Samantha, was very sweet but maybe got caught up with talking too much instead of paying attention. I went in for a haircut a week ago, at first I was ok with it but after trying to style it, I've noticed that my hair is just cut in all places, nothing is even, I wouldn't even say it's cut into layers. I thought it was just because it was cut too short for my liking but no, it's terrible. :( read more

Scheduled an appointment at this Ulta the day of my graduation. The stylist here, Matilda, was completely unprofessional. I paid $80 to get my hair washed, cut, and styled. She washed, cut, and styled my hair in 50 minutes. I didn't even know that was possible, but somehow Matilda succeeded. After repeatedly telling the stylist that I wasn't satisfied, she aggressively pulled the curls out of my hair and got defensive. I had to attend my college graduation with an abysmal haircut. Matilda is a subpar stylist who ruined my special day. I paid $80 for below mediocre service. I tried to complain to the manager but to no avail. I reported the issue to my credit card provider. One year later, with the claim going back and forth between Ulta and myself, I have been partially refunded. Customer service is nonexistent here. I wouldn't recommend going to this Ulta for any occasion. read more

Literally, Lauren at the Brow Bar is the only person allowed to touch my eyebrows, ever. They turn out flawless every time. 10/10. read more

Ulta Beauty - Another flawless brow session with Lauren! Before and after for proof. - Cosmetics & Beauty Supply Near Me - Austin, Texas

Samantha at Ulta does magical things with my color. Once a brunette I am gradually greying and Samantha mixes a multitude of shades and color hues to brighten and naturalize my look. She weaves a careful combination of highlights and lowlights along with a warming base tone to achieve a wonderful overall look. Finally she tops it all off with a toner that removes any yellow or brassy tones. On to the cut - I'm a frequent style changer and Samantha is very adaptable at trying new things. She offers sound advice when my ideas start to stray to styles that really won't flatter my overall look. Her general demeanor is always thoughtful and pleasant - good conversationalist but senses when I'm in the need for some quiet time as well. Fairly new to the Austin scene, a talented stylist - give her a try and expect magic. read more

I promise NEVER to come back again. I went a couple of years ago to do partial highlights, but the woman (don't remember her name) missed all my grey hair which was the main purpose of my coloring. I went back again today because the price is OK. Well, this time they cancelled my appointment last minute because another woman called sick. They tried to accommodate me to other locations, or "squeeze" me at noon, but without styling. Forget about it! Never coming again. read more

This is like girly girl heaven! Everything and anything you could want and a full service salon!!

I am finally writing this review, because of how often my wife has been poorly treated here. The staff always seems "too Busy" to help, and when you actually get someone to stop to answer a question, they seem put out or displeased with you interrupting their busy work day. She shops at Ulta for most of her make up (Bare Minerals) and haircare products each month. She started going to the Baton Creek Mall now to the Bare Minerals store, because she gets the help and attention she needs there. We love the actual Salon at Ulta, but as far as the Cosmetics part... Don't waste your time. read more

I go to this Ulta for the benefit brow bar. I had been looking for a place to go since I had moved to Austin 6 months, my place for other waxing is great but I needed shaping ect. Michelle is awesome, she does an excellent job of shaping and planning out how they need to look, plus when she's done she puts concealer over the red areas so you don't have to run out of the store hiding your face!! The price is great, nothing too outlandish. It's a great place to go, but make an appointment, because trying to catch an appointment as a walk in could be a bit of a wait, though the wait is worth it!!! read more

Shopping for makeup is fun! Ulta offers rows and rows and rows of everything girly. I am really picky about my makeup, straightening irons and some of the lotions I use. They have a buying card which is a bonus because of the money I save on products. The staff is always nice and helpful. I wish they carried more variety and would reduce some of their prices, say, 20%. Maybe Macy-MAC-Ulta-Sally? read more

This is a store that I don't normally go to. However I was looking for a certain lip gloss and a friend got me for Christmas, and since I was already in the shopping area I decided why not try the store. I walked in and no one greets me no one it looks like no one's in the front to help out. However I still go in close it inside more to try to look for my product while also trying to find someone that could help me maybe see if this product is here and I feel like I'm left to my own to search for this product. I did find some other interesting things to maybe come back and look at but I was until I was almost leaving that someone finally asked me if I need help finding something. And I get it it's a big store there's a lot of stuff going on but I feel like the workers need to make a better present of you know checking on customers just to make sure they're doing okay and that you know they're they're not lost or they're confused I really just almost completely walked out and I'm not sure if I will return because I just didn't get that good welcoming feeling now could be an off day and I get it everyone off days. However I feel like even so you should still try to make sure guest of a store are give options to have someone come ask him if they're doing okay you know here and there. You know they don't have to hover over people they don't they like continuously check on them, but you know just a quick check in and you know then go about you know doing your the job that you need to get done for checking out other people. The main thing is to make sure that I feel welcome I didn't get that welcoming feeling when I went into the store. So I don't know if I'll be coming back or not there is a couple products that I want to come back and check however I just don't know since the welcoming feeling wasn't there. read more

No matter what product I need, the Sunset Valley Ulta always has it in stock. The staff is helpful, in particular Laura who provides great advice on Lancôme products. read more

Great service had someone help me do a color match for Bare essentials and give Me great tips without being too pushy about selling me tons of product read more

I didn't have trouble finding help in the store, but it was difficult to hold on to it. I wanted to look at quite a few things and every I got one question answered that person would run off and I would never see them again. The prices were very high in my opinion also. I'm sure that is just retail pricing on hair products but damn, I might just have my hair dresser sister-in-law ship me product from now on. Even with a coupon and a sale going on I must have paid twice what I can pay at Armstrong McCall... My advice: buddy up to a hair stylist with a liscence and who works at a salon that doesn't sell product and get her to call in your order to an Armstrong and you can pick it up and pay for it. She will also be able to answer any questions you have way better than the girls in Ulta. read more

Service is terrible. Call and they leave me on hold...then hang up. No help if you go in. Go to another location.

I scheduled a dimensional highlight hair appointment. My goal was basically just to lift the existing blonde that was underneath the faded brunette color that was in it from a few months ago and go to a brighter blonde (the brunette is pretty much completely faded, minus my roots). The hairdresser, who was their highest pro, first told me that he needed to dye my hair a dark warm blonde first, and then I would need to come back for a second session to get a lighter blonde. Okay, I am not a professional hair stylist but that made no sense to me. My hair is already blonde?? The colors he was showing me he was going to do was already my current hair color??? Then he shows me the bill. $500. WHAT? Never in my life have I had to pay that amount for hair and I've been getting it done for years, (with all sorts of hair colors and methods, highlights, balayage, full color, etc). So, I said sorry no, and left. As far as I can tell, Ulta Salon is a scam trying to get as much money from you as possible. read more

This review is for Rachel who is a Benefit cosmetics consultant. A friend of mine recommended her to me for eyebrows. And it was worth it. She did a great job and took her time. The only draw back is that you sit in the middle of the store while other shoppers walk by and for the price you pay they should accommodate the customers better. Nevertheless I will be back. read more

What girl does not love makeup??? It can be so fun. Ulta has a great selection. I am on the email list and get the sales/coupons that way. I have not used the salon, so don't know about that. I like the Urban decay and Bare Essentials lines. They usually have a great selection. During the holidays, it seemed a bit messy and unstocked. I think this is just a hugely busy time for them. I have found that it can be hard to find someone to help you who knows what they are talking about. I tried to find the right mascara one time and was not helped at all by the girl who tried to help me. I like that I can buy my hair care products and makeup in the same place. It is time savings for me. read more

The store: Great selection of products.....from grocery store lines to professional products for hair, skin and more. The prices are great, and if you use the coupons sent in the mail....even better. Staff is always friendly and helpful. Salon: I have had my hair done by Paula several times. She is AWESOME. She really listens to what I want and I get great results every time. read more

My visit today was so much better than previous visits! A cute blonde named Amanda (we had a giggle about the coincidence) was extremely helpful and tolerant of my questions. She even took the time to show me how to properly use a curling wand. Thanks Amanda! Now if only this location could get the complete line of Paul Mitchell Tea Tree products. read more

Kristina @ the benefit brow bar is amazing. If your going to get your eyebrows done you deff want to book her. She tints and waxes mine every month. My eyebrows love her! read more

I've been going to Vanessa for years now and she always gives me exactly what I want! I went to her today to get my nails done and they turned out beautiful! Can't wait to rock it in Vegas with my new hair and nails! read more

I've shopped at the Ulta store in AVON, CT approximately 3 times, each time spending $100 or more. The women working in the store are just out of college and the most self pretentious witches I've ever encountered. So now I'm running out of a few things and decided to save myself the aggravation of store visit and order online. I spent a good deal of time reading reviews for a few products I wanted to try and added them to my "cart". I was called away from the computer for a bit and when I came back my shopping cart had been emptied. I was absolutely furious and shot off an e-mail to Ulta. It's truly a shame because the stores have a great look and feel and if the sales girls weren't so annoying and condescending I'd love to shop there. This on line shopping cart was a huge waste of my time. I'm done with Ulta, Sephora will be my have my business from now on. read more

I have been here multiple times and their selection is broad, but their customer service is consistently bad. I was there yesterday and two different people asked me if I needed help, but when I asked them questions, they didn't know the answers......What's the point of employees standing around asking to help if they aren't knowledgable enough about the products to be able to answer questions? Then when I got in line to buy two items that I picked out without any help from the staff, there were 10 people in line and only two employees answering phones and checking people out. Why can't the employees that are standing around not answering questions for people check out customers instead!? I think I've given this place enough chances. I'll just buy my makeup online from Amazon or eBay since I'll get the same level of customer service from a computer. read more

I was told to wait when I arrived because the person working on my hair "hadn't come in yet." This lady was super rude and clearly didn't give a sh*t. I waited for 25 minutes and right when I was about to walk out, someone else finally noticed me (I wish they hadn't at that point) and said she got there 15 minutes ago and someone should have told me. But obviously the person who told me to wait didn't bother to let me know. After saying I wanted my hair natural brown with a bit of a red undertone, my hair turned out jet black, and the red that was supposed to come through was purple by the next day. I called, was told the manager wasn't there and to call back later. This was annoying, so I redialed, and talked to someone nicer who took my name and said the manager would call me the next day since she wasn't in that day, but that never happened. I got my hair corrected at the place I normally go to, but when I finally got ahold of the manager at Ulta just to let her know about everything that happened, she proceeded to tell me what I should have done, which was call back and come in to have it corrected. When I explained that I tried calling 3 times, she said " well I don't think that happened because our staff is really good about getting back to people about stuff like that." Here's some Management 101 advice from a fellow manager: Rather than automatically assuming your customer is lying, just say sorry for the mix up and maybe check in with your staff to make sure they're as competent as they make you think they are. read more

I'm in awe with my new do!! I came in last minute for a cut and balayage in rose gold. I was told to wait a bit longer since my hairstylist, Matilda, was working on other client. So I did. We had a talk about what I wanted and she listened so well and understood exactly what I envisioned. At first, just like any other places, I keep hoping that it ll turn out good than bad, but at the end the result was more than I expected! Matilda originally said having rose gold takes time to perfect the formulation (mixing colors to fit my skin tone). So we proceed without the rose gold so that next time she would have more time to perfect it. But to my surprise she went ahead mix it while I was drying my hair and boom, the colors were soooo perfect! She gave me a vintage bob from an ugly hair length I had. I am so so so happy she is the angel to my dilemma! 5 stars for her work! Maybe a little lower for the scheduling part since it wasn't on time but it didn't matter now that I really love what she did on me. So coming back for her!! #ultahaul read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Austin, Texas

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I love this ulta! They are so friendly and they always go out of their way to make sure I find everything I need .. Thank you ulta!!!

This is a review for Matilda at the Ulta Salon. I'm not one to get my hair cut very often. I have very curly hair that can be hard to style and manage. From the moment I sat down Matilda made me feel very comfortable. She took the time to explain what she was doing every step of the way, and really listened to what I wanted. I left the salon with healthy and beautiful hair. I'm definitely be going back to see Matilda! read more

Desaree at the Brodie Lane location did a wonderful job on my hair and makeup for my recent wedding. I live in Virginia but was having an Austin wedding so I needed someone close. I was a little nervous since I had never met her before but she immediately put me to ease. She met with me several days before the wedding and listened to my ideas and did a test run for hair and makeup. The day of the wedding, all went as planned and my hair and makeup looked great and lasted all night. Thanks so much! read more

What a shitty place. First time I went in there it took forever to find someone to do a color match. I ended up getting Tarte Amazonian Clay which ended up drying me out (not consultant's fault), but was WAY too light and made me look like a ghost. Went back to return and waited for another color match (different brand) for ANOTHER 20 minutes! There were at least a dozen employees working, but all claimed to not be able to do color match except for 1 who was busy. Finally walked out having wasted 20 minutes for no reason. read more

Where do I begin?! We'll I came in on a Sunday desperately looking for a change since no other salon was open for appointments. I had red dyed hair just past my shoulders with about an inch of root coming out. I showed the stylist the look I wanted which was a balayage/ombre look that Ciara has. I was extremely excited even though I knew it would not look the exact same because of my red. The 'master' stylist talked me into leaving my roots and just dying the ends. I ended up coming out of that salon looking the EXACT same as I did going in. I was extremely upset that for $130+ I got absolutely nothing done to my hair. She tried to justify it by saying the hair will not look the same as the celeb since their stylist is different but she had tried. I'm sure the look on my face said it all. She then scheduled a appt for a few days later to correct it. I went in and even though I now have noticeably lighter ends that I feel better about I still did not get even close to the picture that was shown to her in the first place. I just would have really appreciated to know that they would not be able to do the exact technique and would have saved my money. I was so scared to end up with harsh dip dye ombre or highlights (yuck) and I somehow ended up with the dip dye look on one side and highlights in the other ); Absolute shame! Also it didn't seem that the client sitting across from me was very happy with her color either /: I recommend going to Rhiana at stylin salon and spa in pflugerville read more

Just got out of the salon 20 mins ago. i wanted a simple wash and blow dry. Online the blowout was $26, I get there and the price on their board says $28. Ok $2 isn't that big a deal they just didn't update their website. No problem. Half way through the blow dry i was thinking to myself this isn't looking right but i gave her the benefit of the doubt. IT LOOKS LIKE I LITERALLY JUST PUT A BLOW DRYER AND DID IT MYSELF! ! So horrible. But it's not a big deal it's only $26. When i check out the transgender receptionist who i originally gave me the biggest attitude over the phone when i set the appointment up then tells me it's 36. Bunch of bull. DONT WASTE YOUR MONEY AT THE SALON. ! Never going back. read more

(Disclaimer) This review is for the salon only. I made an online appointment for a haircut at a 3:30 for a certain price point with a particular stylist. I arrived about 3:20 and checked in. They stated I was early (which I already acknowledged) and then the person said a different name than who I originally scheduled with. I went and double checked my email to be sure I had scheduled correctly. It turned out they had moved my appointment from 3:30 to 3:45 and to the top tier stylist. When I asked I was told that who I scheduled with earlier in the morning was actually booked all day. So they moved my appointment. Seriously who does that? I get it if you're booked, but I wanted a certain time and I definitely didn't want to pay $15 more than what I set up online. It doesn't sound like much, but after tax and tip it adds up. I won't go back. I know it's not a high end salon, but customer service really is lacking here. Disappointed. read more

Second worst hair cut I have ever gotten. I have thick wavy hair so I told the woman ( I refuse to call her a stylist) NO Layers, now I have so many layers it looks horrible. The only way to fix it is to cut it all really really short above my shoulders short. She also burned my neck while blow drying my hair. The place was also dirty, hair dye dripping down the chairs. I will NEVER go back. read more

I had a hair salon appointment at this Ulta Salon for a layer and bang trim. I was given Nicole, a master hair stylist. She was friendly enough, but didn't make conversation with me during my appointment and often looked at the hairstylist next to us who was telling a long story to her client. After my cut, I asked for my hair to be straightened, but then I was given a blowout with a round brush instead. Although my final hair looked great at first, it wasn't what I asked for. I left the salon and straightened my hair the next day after showering. I was horrified to find my bangs bluntly chopped with no tapering and found the layers in the back of my hair choppy and angled wrong. It essentially looked like I had holes in my hair. People even asked me if I cut my own hair. I called the manager at this Ulta, and although she eventually called me back, I had to make three calls to the salon to get her to return my phone call. I don't think all Ulta hairstylists are bad, but at this location, I found them to be lazy with their hair styling and not deserving of the "master stylist" designation, as well as having a lag in management. I had to pay for a cosmetology school to fix my hair, where the instructor thought my hair was so bad that he had his students take pictures of my haircut as an example of what to avoid. I would avoid getting your hair done here and take your services elsewhere. I do love Ulta's makeup selection and think they have good service in this part of the store. read more

I've shopped at a lot of Ultas. They've got a good selection, and their rewards program just can't be beat. However, I've never been to an Ulta, like this one, where no one seems to know what they are talking about. I went in to ask about the launch date of the Too Faced Sweet Peach Pallette. Online it said it would be in stores 4/7, but since I desperately wanted one I went in to double check before hand. I had to flag down an associate (after 15 minutes no one asked me if I needed help). She had no idea what I was talking about so she went and grabbed a woman who I assumed was a Too Faced rep. She told me that it would not be available till 4/10 when they reset the store. Thinking I finally had the correct information, I waited patiently at the door waiting for them to open on 4/10. Before I even made it in the doors (which did not open at 11) I managed to ask the girl opening if they had any pallettes, so I wouldn't waste anymore time if they didn't. Of course she had no idea what I was talking about, so she ducked back in (closing and locking the door behind her). When she came back out she told me that they were sold out. When I asked her when they actually went on sale she, again, didn't know. Then she turned around and asked another girl (all of this is happening after 11 when they're supposed to be open btw), and once agin another "I don't know".I told her that I was told it came out today and she just gave me a weak-willed "I'm sorry" before closing the door again. I found out that they went I sale when I initially thought after calling the Gateway store who answered me right away. I'm not sure what the breakdown in communication is here, but it's enough to have me never want to waste my time here again. read more