I myself have been coming to the Braintree want since it opened. And I personally believe it has gone down. I will go to the Plymouth store sometimes just so I don't have to go to Braintree. The drugstore makeup section is never organized and it's never stalked especially the Nyx company. And I always feel like I'm being watched which is really weird maybe I'm being paranoid but that's the only store I feel that like. I'm supposed to be getting a facial this Saturday March 10th because I went to the one in Dorchester and that was a total Fiasco so hopefully I'll have better luck here. read more

Just to start out, I've never been to an Ulta store. First thing I did was take my daughter to the restroom before shopping, not only was it so dirty in there but it smelt like someone had an "accident" all over the room. Mind you this was around 11ish so it clearly wasn't cleaned at close the night before or at open. It appeared not to have been cleaned for well over a week. Onto browsing/shopping. The bags to shop with a dirty, yuck! The store as a whole doesn't seem well layed out. The product isnt kept tidy either. I was in there for a while, let's say almost an hour trying to find products I wanted to try, and not ONE person came to assist me. On to checkout, I told the cashier I was unhappy that no one helped me, it wasnt her fault but it was quite clear I was displeased. Let's just say there was nothing said or done at checkout to make me happy. When she asked me for a rewards account or whatever, I said it'd be pointless because I will never go back to that store again... yes it was that bad. It was supposed to be a fun trip to the "makeup store" with my 5yo daughter but unfortunately it wasnt. I'd be surprised if that store is open a few years from now w the poor customer service and cleanliness issues. read more

I went to RAMi , my hair was damaged and more than 4 colors , he gave me the right exact color( blond ) I have wanted it in a long time! I much Recommend him!! read more

I enjoy when I come to this location it's clean and the associates aren't up my ass but I know are available if I need them.

Unfortunately I would not recommend the salon for a cut or color. I am not sure what brand of color product they use, but it made my once smooth, silky hair extremely coarse and when brushing, I loose more than I ever used to. My "trim" that I asked for was turn into an uneven something....I'm not really sure what it was supposed to be. Of course it was blown dry nicely and I did not notice immediately before leaving. Instead I had friends asking me a few days later if I knew the back of my hair was uneven. Did I return to have them fix it? No way. They are too busy looking around the store, not paying attention to their customers. I would rather spend my money at a local business. read more

Christina the manager at the Salon is AMAZING!!!!! I got my hair done at another salon in Randolph and was in tears!!!!! I came in without an appointment and she took me right in and when I tell you she did wonders to my hair I KID YOU NOT! We should have taken a before because I had bleach all over my head and it was so spotty and gross. She made this beautiful Carmel highlights and I felt like a million dollars! I'd recommend this place to anyone! I never though an Ulta wold be the place to go to get your hair done but I will definitely be going back! read more

My experience today at ulta in Braintree was terrible. They had awful customer service and were EXTREMELY rude. The manager Michelle accused us of removing plastic from tanner to try them when they were previously opened. She even tried to make us take them to the front to say we used them. We assumed they were testers because only one of them had the plastic removed from the cap. The fact she tried to make us bring them to the front to pay for them even when they were opened PRIOR to us using them. She spoke down to me as if I was trying to use an unopened product, which was not the case. If you're going to work in retail/customer service maybe learn how to talk to people respectfully. read more

I'm not rating ULTA based as a salon, just as a store. This location is an alright ULTA. When I go in, it always seems to be understocked. The employees have all been kind which I totally appreciate as a customer, but the store seems like it's slacking in organization. I typically just go to the one in Plymouth, but if I'm around Braintree I will stop in here and do my best to browse for what I'm searching for. read more

This was my first time at any Ulta and this will be my last. I have never experienced such horrible customer service in my life, NEVER. I went in with my small child and sister to get products for my daughters hair, in preparation for an event the next day. I walked by several associates and was never offered assistance. Instead, we were followed around through out the whole store, the whole entire time we were there. I know following occurs at stores, but I never experienced it to this magnitude. I have never stolen anything in my life and can't imagine going into a store to steal with a small child in tow.. what would I be showing my daughter? I also have too much pride and dignity to do such a thing. My family has owned several businesses and I have gone through extensive schooling and would never tarnish my name or self worth. but i digress.. After noticing we have been followed for an extended period of time, I really did not want to purchase anything from the store and contemplated if I wanted to actually spend my money in the store. The money that I earn after completing my degree, which led to a career that allows me to purchase things I need and want. After much debate, I decided I was going to purchase something, just to show them I am able to make the purchase. I purchased it.. and didn't even make it out the door when I felt this knot in my stomach. I went back to the register and told the associate that I wanted to return the products. She didn't ask me why or anything and proceeded to accept my return. At that time, I felt that I had to let them know why I was returning the product... So I said to her that I am simply returning this product based on the service, or lack of service, that I received that evening. * I explained that I had been followed the whole time that I was in the store. I also shared that I have never stolen anything in my life and this was by far the worst customer service I have ever received. I also shared that it was my first time at an ulta store and I am highly disappointed in how I was treated.. DO YOU KNOW WHAT THIS ASSOCIATE SAID TO ME??? She said, not to take it personal that they were following me. She said they have to do it because it is the holidays and they have to deal with theft during this time of year. She also said.. 'Do you know how much little lipsticks and shadows we have?' She said they had to follow us to make sure we were not going to steal. My response was, as a customer, I should NEVER have to feel like I am being followed..I also share that I shop at sephora for my beauty needs and have never been followed. Her response , was they have a lot of employees. She proceeded to tell me not to take it personal and offered to call the manager. I was too upset and didn't want a scene so I left. In my car, I decided to call and requested to speak to the manager. The manager identified herself as holly. I explained my experience and said that I just wanted her to be aware, as this was my first time ever in an ulta store.. All she said to me was 'I'm sorry you feel this way, do you want the name of someone else to call'. I said that is not necessary and her response was... 'SO WHAT DO YOU WANT OUT OF THIS' LOL.. Is this really real life? Aren't you suppose to share your experience with a manager , if that experience was less than satisfactory? I asked if I can have the names of the associates so when I call their corporate office but was denied. I know, based on other reviews and past lawsuits, their corporate office, may feel the same as they do and not even care that a customer (like me) was made to feel so horrible. read more

Reviewing the Salon only, particularly Hind. Just had my second haircut with her and I can't begin to express how much I have loved the finish product both times. Hind does a fantastic job and is easy to speak with about both my hair care concerns and the general chit chat that makes a haircut an experience. Not to mention she has absolutely magic fingers for that scalp massage during my shampoo! read more

They told us if you spend $100 or more you'll get a free cream. When we got home we noticed that they gave us a used cream. Can you imagine? Someone else stuck their hands in there and they gave it to us!! When going to return it, they made fun of us and then said "this is a retail store what do you expect?" And customers laughed! Really?! What do we expect in 21st century shopping experience??? Are you THAT clueless about retail business??? Perhaps we expect not to be given used products or not be ridiculed in front of people ??? We expect RESPECT, maybe?! Then they started talking to our 10 year old asking if she remembers the manager was black or white. The thing is this: we don't teach our children to identify people by skin color. It is stupid and backwards. We had to stop them from talking to our kids and walked out. Especially that we knew the name and shift of the manager ...why care about the skin color???? Why even talk to our children when their mom is standing right in front of you???! Boggles my mind how such people run a retail store in such competitive environment in 2016!! With SO MANY choices out there, why put up with this nonsense??? Note: there are multiple entries on Yelp for this pathetic location! read more

I received a formal makeup application at the salon and a few days later contracted conjunctivitis. I alerted staff and was told I could get 20% off next visit. I didn't expect to pay $60 and in return get a bacterial infection. Just saying. Would not recommend this service. They need to use disposable brushes or find some solution so that doesn't happen to other people. read more

Went to Hind on a whim as I haven't been able to find a good hairdresser in a few years. So happy with my color & cut. I work in a day spa so image is important for my role as I am a manager and on the front desk pretty much all the time. I have never received so many positive comments on my color, ever. It lasted longer than usual and many clients inquired about where I had my hair done. I now rave about Hind all the time. She is a beautiful person and awesome at her job. Needless to say she is now my go to hair person! read more

I had to make a quick stop for some essentials for a wedding I was attending in two days. My only chance to stop in was on my way home with my one and two year old boys. As I entered the store the nearest attendant made eye contact, saw my harried expression and my two kids and ran for the nearest unattended customer. As a customer service person myself I find the help ( or lack there of) appalling. All I needed was someone to point me in the right direction so I could grab and go. Instead I was avoided and even had a few eye rolls thrown my way from customers and employees alike. All done with this place. read more

I had such a great experience at Ulta! I'm in fact in love/obsessed/may be back every Thursday to stalk them. Okay, it may be a Wednesday from time to time. I went in on a whim/my fiance was dragging me to Best Buy next door for the 1200th time. The store is clean, bright and well stocked. Sometimes Sephora (though I love you) can be a tad trendy/congested for me (yes this will be the review with 100 "/"). I wanted to get a new cleanser/moisturizer since my current stuff was running out. In walks a helpful/knowledgeable Associate to ask if I need help. I was so impressed with her knowledge of what seemed to be every line they carried. She asked my concerns/needs/budget and made some amazing suggestions. She was also very honest about things I could skip/didn't need to spend money on. Plus she even was nice to my "loves to be included" fiance when he yelled out "It's called the T Zone Kel!" (love you!). I've been using the stuff she recommended to me for a couple weeks now and am loving the results. I would go back in a heartbeat and seek her out for a recommendation. Also, did you know they have a full service salon and Esthetician on staff that does facials in a private room? Take that Sephora! read more

I been meaning to write this review for quite sometime now. By far the WORST place to ever work. Was there for a little over a year; at first it was great ... until management changed. My father was very ill and i expressed to her that i have to go back to my country to visit him before anything happened. She said ok until it was time that things got bad. She denied me to see my own dying father because " you have to figure out how to cover your own shift " after i gave her a months notice. After i left she proceeded to call all my clients and tell them i no longer work there and threw my tools in a bag. After i returned to work * i got fmla approved * she tried to be friendly ... until my father died and i needed more time off. Now she's asking around " are yu sure her father died " all in all. Worst place ever. Management sucks. Even tried to go above her and the response was " it's easier to hire another stylist than manager ". This is why the customer service wasn't up to par. Who wants to come in and deal with her !!!! read more

The worst customers service at any Ulta I have ever been to. The staff seemed to purposely hide from the customers. I had questions about a new foundation and they acted like I was bothering them. I'm bummed because I have loved my Ulta where I used to live. Sigh, I guess sephora it is. read more

ULTA - UPDATE! I had the pleasure of resolving my issue with ULTA today. The GM Shantelle reached out to me after I contacted Corporate and Customer Service regarding my experience. Shantelle went ABOVE and beyond to locate the purchase my daughter and her father made for me on Xmas eve. She was not able to locate the transaction but went as far as to pull the cameras to see them in line making the purchase. Very sad that it had to come to that but I am very pleased that she showed stellar customer service in making the gift receiver happy. Thank you so very much Shantelle! read more

The salon at Ulta Beauty in Braintree is a hidden gem. Seriously, please take a walk toward the back of the store and allow Ramy to take care of you and your hair. I've been seeing Ramy for almost a year now and am always amazed with his talent! Ramy has exceeded all my expectations for cut, color, and blowdry/style. Definitely call ahead to book an appointment with him, as he does book up fast. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Braintree, Massachusetts

I worked at this Ulta a few years back. To say that the staff was very clique-y upon my arrival was an understatement. I was straight out of Cosmetology school and this was my first job with my license. I was made to feel uncomfortable from the get go. Despite this, I was so excited to start my new career I wasn't going to let any of their cattiness ruin my experience. I am very knowledgeable with a lot of beauty products, so when a customer was inquiring about something, I would tell them the absolute truth. What's better than honesty? It would keep people coming back and they would ultimately trust you. I had a customer ask about a facial brush which was $200, and what the difference was between that brush, and a much cheaper brush. I said there really wasn't much of a difference, and both would work perfectly fine for what they were looking for. They thanked me for my honesty and purchased the cheaper product. I got pulled aside by a manager who stated that we should not ever encourage customers to purchase a cheaper product. Always encourage them to buy the more expensive product as it makes our numbers look better. I was shocked to hear that customer satisfaction was not their #1 motive, but numbers were. Flash forward to a few days later when I had a customer looking at $10 blotting papers. BLOTTING PAPERS. They are literally the same from one brand to the next. I told her that the only reason why those blotting papers were that expensive was because of the brand. I stated another brand in the other section of the store sells a pack for literally a dollar and they work just as well. She was so excited I let her know, and she put the blotting papers back and went to find the cheaper ones. Again, I was heard, and reprimanded for guiding a customer to a cheaper alternative. I could tell at this point that I was on their radar because I wasn't bringing in enough clientele (remember, I am fresh out of school) and that I was ultimately bringing their revenue down giving customers tips about what to buy. I was so young at this point, and I had also worked part time at Walmart which paid me MORE than Ulta paid. I decided I would have to part ways with the company. I went in and asked to speak to my manager privately, and she stated "What do you need to talk about? Say it right here." on the floor in front of all the other Salon staff. At that point, I didn't care. I stated that I was going to put in my two weeks. She seemed dumbfounded when I told her, as if she was shocked I wanted to leave. She said "A-are you sure?" and I was positively sure. She stated I didn't need to stay my two weeks, and that I could leave today. She also said that if I ever wanted another job to contact them and they would happily rehire me. My specialty is makeup. About a couple weeks later, a woman at my other job came up to me and said "I sent my daughter into Ulta to find you so you could do her prom makeup but the manager of the salon told her they fired you." I couldn't even believe it. She then proceeded to tell me "Yeah, and then they told her they had better makeup artists than you there and that they would take care of her. She said she didn't want anyone else and left." This experience made my coworkers daughter uncomfortable, and frankly angered me a lot. I was not fired from the job, I quit due to the management. Now that I am much older and more seasoned, I decided to apply for an Ulta closer to my house. Every Ulta I apply to never calls me back. At this point, I am thinking these women put something under my name which makes the company think I am a terrible employee. The company will literally have "help wanted" signs up, the managers will compliment my makeup and tell me to apply, and when I do... nothing comes of it. I am not saying ALL Ulta's are bad, because I've been to some really nice ones. But this one is just awful. read more

Great prompt service. I had my hair cut and colored by Hind Bensaid and both looked super. The store itself has a complete line of cosmetics. read more

I went to this location when I was living in Chelsea, I read a great review for Hind at the salon. I have very thick hair, and was looking to go much lighter in color (darker blonde to an ashy/grey white). Three years later - I'm living in Salem and STILL make the drive to see Hind. She does a fantastic job at cutting thick hair to keep it manageable, and the color is on point. I've gotten so many compliments on my hair from strangers recently, which has never happened to me before. I would totally recommend giving her a visit! read more

I visited this location last week and I must say it wasn't a typical experience, meaning good... I walked around looking at a few items and the people working there just kinda looked at me and then ignored me. I spend a decent amount of money there and wasnt exactly imipressed with this locations service. When I did ask for some help (make up dept.) she said she would get someone to help. Well I waited 10 mins with my hands full of products and clearly being ignored by this woman. It wasn't until I got to the register that I found a wonderful and helpful girl named Lauren. She apologized for the issue and helped me figure out a few things about a clear coat for mens manicures and a few tips along the way! Also my cashier was also very friendly and understanding of my frustration but settled it all with Lauren and turned my shopping experience right around! So thank you ladies Nicole and Lauren you rock! Maybe better luck next time or if either of them are working! read more

My favorite place to buy cosmetics and makeup. Customer service is amazing, the girls dont stand by you while you're shopping or insist on helping you when you're clearly good on your own. I have absolutely no complaints about this store,been a customer since it was opened,and recommend it to anyone who loves all things beauty related. Just wish it sold a few more higher end brands. read more

Suzanne did a cut and color on my hair and did a fantastic job. She really listened to what I was looking for and took her time to achieve the results. I was more than happy with how my hair turned out. I even made another appointment to get my hair touched up. I would definitely recommend her as a stylist. read more

I've been here for facials with Taryn 3 or 4 times. She's great and really knowledgeable about products. I'm going to keep going regularly (every 2 months or so) because my face is starting to really improve and clear up. I think that the facials, along with the new products she suggested, are really helping my skin! The store seems well-stocked too. They seem to have EVERYTHING. I can't speak for the hair salon, but I don't know if I'd ever go there. I notice that the stylists wear six-inch heels, which just isn't my style, so I don't think I'd want them to style my hair. But I can't review on the salon since I've never been! read more

I have had a facial and my hair and make up for my wedding. They did an amazing job for my bridesmaids and I. The service was wonderful and everyone is very well informed about the products and new techniques. read more

Please see Ramy Chahine (instagram @ramystylist). He is wonderful. I would previously fly home to Los Angeles for haircut/color and style before I met Ramy. He is a refreshing and much needed dose of style in the Boston area. Well worth the trip to see him in Braintree! read more

Rating the salon. Sorry for the length. I've been coming to this store for a while and loved it. But I finally decided to try the salon for a new color. My experience was so bad that I don't think I can even go back to this location for the store now. I brought in several pictures of the caramel color I wanted and the stylist looked at them for several minutes and even asked several questions about exactly the right caramel shade I wanted and how I wanted the highlights to blend and said that she could do it... so, fast forward 5 whole hours later... Idk how I wound up with the hideous ashy (almost green) highlights that were not blended AT ALL. The bleached hair went in a blunt straight line across the middle of my head unlike the baylage we discussed which is supposed to fade into the lighter shade.... my blowout was horrible too. It was a frizzy barely straingtened mess (I have naturally curly hair). I was too embarrassed to even go back out in public after I got home. So I had to call out of work the next day to have a manager here fix my color (I was told she wasnt available after I got out of work and that she was the only one allowed to fix it). She agreed it was not at all what I had asked for, based both on the pictures and on what the other stylists who were there when I got it done the day before heard and saw. She was able to blend the highlights a bit better. But I was still left with an ash blonde instead of a caramel blonde and Ive never liked cool ash tones on myself. But she tried convincing me it was caramel now and had several other employees come over and agree that it was a caramel too and praise how great it was fixed. So at that point I just figured id deal with an ash tone and get out of there since it was atleast blended. But then I went to the front of the store to buy some items and they must not have known I was still there because after i walked away from the group of stylists who had JUST told me it looked caramel now, i heard them all discussing how they all knew it was CLEARLY an ash shade still and NOT caramel like I had asked for. I heard the manager telling them that she couldnt get the cool ash tones out though and didnt know what the previous stylist even did to my hair. Its bad enough they messed up my hair. But then they tried lying to me and THEN talked amongst eachother about how they lied to me... while i was still in earshot.... Horrible mistake going to this salon. I saw a woman leave with a nice color done by another stylist (who was also one of the stylists who joined in on lying to me about the tone) but obviously theyre not all at the same talent level and even the manager didnt know how to fix the other stylists mistakes. Dont even take the chance going here. Even if you luck out and get a good stylist, you cant trust them because they apparently will lie to you to keep you from complaining and then act unprofessional by talking about you in the middle of the salon once you walk away. read more

Use to always get greeted when walking in. Not today the two up front were to busy talking together. Was in the bare mineral section. Was having trouble finding products I needed. Could of used some help. Nobody on floor. Except the two chatting up front. My review below talks about issue I had at the salon. For a weekend that area was dead. Lot of products I needed were sold out. Will be glad when the one in hingham opens . read more

This Ulta is very well organized but very expensive. I have gone here for a few things that they don't have anywhere else. I was in the tanning products aisle and an associate asked me if I needed help. I asked her what she would recommend and and said well I'm pale so I don't use these. Then why did you ask if I needed help? I understand she probably doesn't use the product but she could've said oh well alot of people buy this or something! I then went here for a specific perfume and a sales associate was very helpful! However the checkout girl acted like I was a bother. I got a free bag with my purchase and I didn't understand which bags i could choose from so I asked and she just kept pointing in a general direction. It was a pain for her to even move to show me! No one was in line either. read more

Hair Color WIZARD Rami. Rami, was so sweet and talented. Rami took my hair from brass blonde to a beautiful, natural, blended color. I enjoyed talking with him and found him to be very experienced. Bottom line, Rami loves what he does and it shows. Already booked my second appointment and completely confident with Rami's abilities. Thanks Rami, I love it. Cheryl read more

Emma was an absolute sweetheart! I had a HORRIBLE day at work, and it took everything in me to not bawl right there in the store. But Emma was so nice and gave me honest feedback about hair products. In fact, she even gave me a free sample to try! I was so ecstatic because that turned my whole day around! Thank you so much Emma! read more

I've been standing/walking around for 30 minutes and not a single employee has acknowledged my existence or the existence of any customer. The line to check out is 10 people long with one employee at the register. And the girl unpacking boxes right in the middle of customers? She looks like she would rather be anywhere but at work. Guess I will stick to Sephora! read more

Whenever I go to get my hair cut or done I am rarely satisfied with the results. But as soon as I started getting my hair done by Ramy at ulta, my hair has never looked better!!! Ramy knows exactly what I want and does my hair perfectly every time. There is no one I trust more with my hair than him! read more

RAMY! If you want a great haircut, you want to go see this talent! He use to work at a salon down the street from my house (Beacon Hill) but then he moved to Ulta in Braintree? Shocker at first but it's closer to his house so I don't blame him. Now a 20 minute drive (without traffic) for me but totally worth it. Not that it's super far but let's be honest, it's pretty nice being able to walk to your salon. He has consistently cut my fragile fine hair to look well... not as fine and fragile. It looks great and I'm happy I finally found him. Quickly you will notice he takes his work seriously and always will. You can tell by the way he plans his future. I rarely post and and really picky about my hair. I hope you enjoy his cut as much as I have. read more

I have been going to Ulta and having Rami cut my hair, he's the best, he makes my crazy curly hair look great!! Thanks Rami !!

I recently had yet another appointment w Erik Coughlin and he did an AMAZING job once again! When I first began seeing him, he asked what I was looking for and gave suggestions based on my, then, current hair color, and where I wanted to be with the color. And really gave a thorough consult before even placing the cape on! I had blonde highlights that had become brassy from a combination of too much toner, sun exposure and use of cheap products. However, Erik has my hair back on track, it's more of the cooler blonde I wanted and less yellow, his recommendation for products has not disappointed and he really makes the whole experience comfortable and enjoyable. I would HIGHLY recommend Erik if you're a blonde, or thinking about highlights! And even if you're not blonde, I would recommend his services as he now does my mother's hair (because she loved how great my hair came out after each visit), and she's an auburn/brunette! And her hair looks warm and natural and she couldn't be happier! If you're booking at Ulta in Braintree, book with Erik! read more

I specifically signed up for Yelp in order to leave this review. About a month ago, I went into the salon to get my hair (at that time dyed black, essentially, because I kept using dark brown color out of a box for many months) highlighted. I wanted it light brown with blonde highlights. A woman at the counter recommended Erik, so I said alright and booked it. The whole coloring and highlighting process took two sessions and about 6 hours in total because my hair really held onto the black, but all I had to do was show Erik a picture of the hair color I wanted and he went to work. It looks better than I could have possibly hoped for! He was really nice and funny, and made sure to verify that I was happy with the middle and end result. Because my hair was a little dry, he recommended a hair mask, which I've been using since, and it's amazing. I'm writing this review now because my roots/grays are starting to come in, and I just booked my appointment online - it came out so great, I don't think I want anyone else doing my hair from now on! The other women working were also nice, complimentary and helpful. Thanks so much Erik, see ya soon!! read more

Ulta has the rudest employees . This review comes after 3 separate occasions dealing with this company. Their also clueless about the products and gift with purchases. Forget about asking for a sample of anything, they don't do it and they give you major attitude for asking, as if their above that. I decided to try shopping online to avoid the rude helpers, well they sent my package( minus the promised samples) , somehow managed to not pay for shipping so the post office was either going to send it back or I could pay shipping. I payed the shipping and vowed that Sephora gets my money from this point in. read more