I know nothing about make up but the crew at this store were so helpful and professional. specially shout out from the white lady like 5'5 tall and outstanding customer service what made me want to go back everytime I need something g related to beauty. read more

I ordered online for a curbside pickup, as I currently need a cane to walk. I acknowledged the text notification and told them I was at the store and parked at the back door. 15 minutes went by so I did the check-in again. I finally had to go into the store, on a very windy day, when the wind is so strong that it is keeping doors from closing. After carefully getting myself into the store, I tell a staff member that I have been here for over 30 minutes waiting for someone at my car. They seem to be confused and tell me that curbside pickup doesn't work and they can't turn it off. How much disregard do you have for your customers? If I knew this was going to be a problem, I might have just had it shipped. I will put Ulta on the bottom of my options, from now on, if I even shop there again. I shopped here because it was nearby and you had curbside pickup. I was wrong and so are you. read more

*hidden fees* I am a fan of coming here for my hair appointments. I have had Janique both times. (Haircut, August 2019, and dye job Feb 2020). Janique is absolutely lovely and has done a *fantastic* job each time she works on my locks. However, this must be addressed: I made my appointment on Ulta's website, and ordered a full-foil, listed for $140, and a blowout, $40. After I was done, I was charged for a "colour correct" ($250) in addition to the $40 blowout. I have had full foils several times in my life, and have never been charged for a colour correct. I'm not opposed to paying this price for the good job done, BUT at *no point* was the increased price discussed- which is where I have the problem. What should have happened was a chat saying what I wanted was considered $110 more than what I ordered, and then confirming that this is what I want to do with this new information, considering $110 difference isn't something most people- myself included- have. In addition, I am morally opposed to paying for a blow dry if the service cannot be done without wetting my hair, especially as a haircut is $50 and includes a blow dry. There you have it. The job was excellent but I was charged $110 more than I signed up for. read more

if you are of colored skin, please do not go here! the manager or employee i'm not sure what she was followed me around the store while I was trying to shop since i had a gift card. every corner i turned, there she was in the aisle across trying to look busy. i'm deeply hurt by this because i had no ill intentions and she made my shopping experience very negative. there were many other customers in the store but she targeted me- the only colored girl in there. she hounded me with questions and basically stalked me. do not go here. read more

Great hair cut and color, plus fun to shop at after-while you feel good! Ask for Romina! She was lovely.

Just a quick review of my wonderful experience at Ulta in Hingham. The staff was friendly and knowledgeable, I'm usually intimidated at Beaty stores like this, but there was none of that deva attitude! So nice! I had a gift card from a great friend for hair services, and I can not rave enough about my stylist Hoda! Not only did she put me at ease with her kindness, but she gave great knowledgeable advice. She is a perfectionist, very meticulous. She made suggestions and gave me exactly what I wanted. She corrected my color, and did highlights. I'm so happy, I have found my new stylist! I had not been to a hair salon in years, because I never got what I wanted. I got what I wanted from Hoda, plus great suggestions I hadn't considered! Thank you all at Ulta, especially Hoda!!! read more

This review is for the staff and experience at this particular location. Bailey was awesome, she answered all my questions and gave me great suggestions for Christmas gifts. She was professional and went above and beyond to give amazing customer service. She was floating on the floor. My check out experience wasn't as pleasant.The women who rang me out was rude to others; and so distracted being nosey she made a mistake on my check out. Although a manger came to rectify her mistake, it was unnecessary. The checkout women's demeanor completely changed when the manager came... Honey I see you!!!! .. RUDE!!! Other then her my shopping experience was great! read more

This is my favorite Ulta Beauty store. Customer service is far superior to any other beauty store in the vacinity. I love that the employees aren't constantly on top of me while I'm shopping. It's also nice to see employees who seem to actually like their jobs. Thank you for finally bringing an Ulta to the Hingham area. To the negative comments here, it seems like it was a lack of communication on the customers part. If the employees dont know their is an issue there is no way for the employees to help fix such issues. I know this because I've worked in the customer service industry while in was in college. My advice is, check out the store for yourself. Dont listen to the negatives. read more

It doesn't matter what time of day I go or the day of the week- this location always has the WORST service! Everyone needs to sharpen their interpersonal skills. I would give zero stars if I could- Shop online instead. read more

This is my 5 trip to this specific location..... From the store's opening weekend. The staff are probably the worse experience. It seems like they are looking a for a specific clienteles. Never a hello or acknowledgement of the customer (me). Every time I've been in there they socialize more than working. I guess because its atnight. I like the Braintree stores so much better. The brands I prefer are always out of stock "Revolutions, Essence are never fully stocked" The shelves are always empty for these brands (hint hint they are your hot sellers). The pricing are label so poorly.. I have a more pleasant shopping experience at CVS.. read more

Horrible Manager. I spent over one hundred dollars, my friend 200. One MAC lip pencil was not in my bag when I got home. Called right away. The girl on the phone said come and we can 'discuss it ". Went in this morning and gave my receipt and my conversation with the girl last night. The sales girl went out Back to speak with the manager who took 10 minutes to come out after I asked. Told me she had to view a video of me to ensure that I had been there. Ugh. I purchased the lip pencil again and will NEVER go back to ULTA HINGHAM.!! read more

Everyone is so nice and helpful! loved the cashier she was so kind. They have deals all the time, and everything you're looking for.

I am so glad I FINALLY found Janique, a warm welcoming women who can provide excellent hair care advice and can cut my hair exactly how I want it. I have curly hair so it was difficult for me to find someone who can cut my hair with out it looking awkward when straightened OR natural. I haven't left disappointment and I plan to continue coming. I recommend her. read more

Not the best place to purchase anything. I live close to this location so its convenient for me but everytime I go in there is always a problem. The black girl with blonde hair is always rude and doesn't care to help customers. When the manager was asked for another girl by the name of Ryan came out only to be even more RUDE. When asked about a price that was advertised they refused to honor the signage. I was then told it was the wrong price and that they would not honor what the sign said. So from now on I'd rather go to the braintree store. They're not as friendly at braintree but I'd rather go there. Slowly losing me as a customer. Not happy about any ulta I've ever been too lately. Ryan seriously needs an attitude adjustment!!! read more

Was so looking forward to this store opening. Just opened last Friday. Went on Monday morning. Braintree store they always welcome you and say Hi . Not a word from anyone. Walked around store trying to find what I needed. Walked pass two people working on floor, did not say hi or asked if I needed help. Then was looking up front two associates chatting away. Bought a Bare Minerals original mineral veil. Went to use it first time this morning. It had already been open, and some product was missing. Sent e-mail to corporate. Was told have to go back to store with receipt to return it. Did not save the receipt , did not know I was buying a used product. Been shopping at Ulta for years. Think this issue could have been handled better. read more

$28 wash and blow dry?! Yes please! Mark did an amazing job and I seriously haven't had one that cheap in over 10 years. So pumped to have this in Hingham! read more

Had the best experience at this Ulta the other day! Brecah took tons of time with me and helped me find new products and was so amazing to me! She helped me find the perfect foundation when I literally feel like I've been looking for a good one for years! Can't wait to go back and get some more recommendations from her! read more

Amanda is the person to talk to if you have any make-up related questions. Whatever your needs, she'll ensure that you make informed decisions concerning products best for your skin type and context of use. Hit up Amanda whenever you're considering a new make-up purchase. read more

I would give even less stars if that were possible! This was my first visit to an Ulta. I stopped in to buy a product I was unable to get at Sephora (my usual beauty destination) and once I was inside I was very happy to realized the two companies sell very similar products! That's where the comparison ends though, unlike my trips to Sephora where the staff is engaging and knowledgeable the staff here at ulta seemed like they would rather be doing anything but their jobs! They seemed more content to gossip than help the customers, leaving us to navigate the store on our own. The staff was unable or unwilling to help. When I tried to ask questions I was given either half answers or no answers at all. This is why I ultimately cut short my shopping trip and went to pay. Surprisingly I was met with even worse customer service at the check out. The employee there was downright rude. I could have asked to speak with a manager and made my complaint known but to what end? Nothing would have been solved that was very clear. So instead I choose to leave a review and let other local shoppers be warned. If you know what your shopping for this store is fine but if you prefer a more personalized shopping experience or have questions or concerns you want answered maybe save yourself the hassle and the trip to the shipyards and head over to your local Sephora instead. I will definitely not be shopping with this or any Ulta in the future. read more