I would not recommend this location. I ordered an item online through them and it arrived completely broken - fully shattered and unusable. So I return it at this store. They had so much trouble processing it and I had to keep giving them the order number (around 8 times). And then when I was supposed to be refunded they "accidentally" put it as a giftcard instead of back to my credit card. And that giftcard can only be used in store at their location, funny how that worked out huh. They didn't apologize at all for the issues and didn't understand why this would be frustrating. read more

I needed to get to an Ulta Beauty so I could get something for my skin. When I arrived I parked in the plaza parking lot. I walked in and was greeted. I asked the lady if someone could help me. She called up and really nice young lady, I already forget her name smh. I told her what I was looking for and she lead me to options and explained everything. I went with one of the options and paid with a nice cashier. It was only $7.14 for the product. I had a really good experience at this location. read more

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This salon destroyed my hair extensions! after a week of being in and out of the hospital I booked two appointments with two different individuals. Someone called the day before to confirm what I wanted done. The day of the appointment both appointments had been cancelled. I spend four hours in this salon getting seen between three different clients. I came in with 24inch hair extensions and by the end of the appointment she had another guest waiting for her she took a razor to my hair extensions and made an attempt to blend the layers she previously cut. I ended up leaving with my hair destroyed. I have spoke to the General Manager, Alex, who reviewed the film. I was charged for a wash and style and a hair extension application (the lady put in two extensions she ripped out while blow drying). Its two weeks later, the Experience Manager, Gina was never made aware until I called yesterday. She called me back and left a message saying she could refund me 23.50 for the haircut. These are 500 hair extensions that were destroyed! How is this a resolution to me having to go out of pocket and purchase another set of hair extensions? I would have never gone to this salon but I was too weak to even wash my own hair. To conclude, at this salon I wasn't given priority or fair treatment. The salon does not manage their time and doesn't have the level of experience I expected. If you cannot deliver then you can always turn a client away. I wish I could have gone back in time and walked away. read more

So glad that an Ulta opened up closer to me! All the girls are great when it comes to a blowout. One of my favorite things to do on a Friday night! read more

I just hung up with corporate to file a formal complaint about how I was treated by the general manager at the Ledgewood store - Alex. I needed to buy a hair dryer, it was $199 on sale on the site for $149. I realized this at the store, and tried to purchase it on line and pick it up at the store I was physically at!! With the product in my hand!! I was having a trouble because they had only 1 in stock and apparently their system does not let a customer purchase it and pick up at store if they only have one. I asked Alex if she could help me, she said no because it was against their policy to help me order an item online and pick it up in person when the stock is at 1. She said there was no one to call, and she was the manager. I stood at the register trying to figure it out while she rolled her eyes and clicked her nails on the counter. She finally walked away and told the young man at the register to let her know what happens???I was still standing there! I purchased the item at $199, and asked the young man for the store number and her name. I called the customer relations line for Ulta and told them how I was treated and they were surprised. I am waiting for a call back, and will also file a complaint on the BBB. I then went to Sephora to purchase the other item that Alex told me that she had never heard of. Both of the girls at the Sephora down the street had worked at that Ulta and left because of this manager. Apparently she treats employees just as bad as customers. Ulta do better! read more

The Christmas shopping can be a hassle. I stop at ultra o my , that was the best stop ever all my shopping for teenage girls and one boy was done here. The stuff help me with some choices, they have a lot of them. I even treat myself. Highly recommend the place and the staff they are knowledgeable and very helpful. read more

I'm so happy this location got an ulta , as a makeup artist sometimes ordering online or going somewhere far for just one thing that's missing in my kit isn't worth the drive . I've never had an issue here , until today . My boyfriend usually helps me with little things like buying my lashes or brush cleaner since it's always the same thing. So today he went in his work clothes & he mentioned to me that he was looked at up & down and she just wasn't friendly and gave him short answers . Mind you , he's possibly the nicest man ever with a warming smile. He even tried to joke with her & nothing just serious ! I just hope they become better in also helping normal men walking in helping his girlfriend out . Or maybe it was just her . Because again I've never had an issue. We both work with clients ALL DAY & weekends . So we know how it's like working with people . read more

The store itself seems fine and I never thought I'd write a review saying staff somewhere is TOO attentive but here we are I guess. I came to this location tonight to kill some time and grab some new makeup for a wedding I'm going to soon. I know the staff is supposed to offer assistance and make themselves available but 5 times in a 15 minute time span before I can even get to the 3rd aisle felt a little excessive. I like to take my time when shopping and also wanted to show my little one a little bit about makeup since she always asks me questions when I put it on at home so we weren't exactly in a rush and looking at a bunch of different things. I had taken a picture of a lipstick shade I liked in one of the first aisles and I was trying to put my phone back away in my wallet and was struggling with the latch. An older associate with blonde, curly hair came up, asked if I needed help after three other clerks had JUST done the same. I let her know I was fine and instead of a normal interaction where someone would walk away or at least avert their attention elsewhere, she just continued to stand next to and stare at me, making me even more anxious that I couldn't close my wallet. This has never happened at other Ultas I've been to by myself so maybe they don't like kids in the store (I was letting her look at testers but she was being respectful and put everything back as she looked at it) but my main guess is that she thought I was stealing which made me feel lesser than and unwelcome. The three before her and other few after her all were just casually offering but this woman made me feel like I was under surveillance. Had I felt more comfortable to continue browsing, I definitely would have made a purchase but instead, cut my time short and left empty handed. I work in customer service and know that people tend to write way more bad reviews than good ones and I always make an effort to write only positive ones whenever I can so I really hate doing this but maybe calm down a little on making every single associate walk up to every single patron while it's slow in the store. read more

In desperate need of root touch up I gave a call and they accommodated me easily within less than an hour. Color was fine and I couldn't beat the cost. Not sure if I'd try a haircut as I did not see anyone come for one, however would return for color. read more

I go here like everyday! The people who work here always make sure your okay and if you need help finding anything. I was trying to find concealer and a girl came up to me because I needed help. She took like 3 minutes and helped me find the perfect color that matched my skin tone. This store is amazing! read more