Had an amazing experience with Letty she took really good care of my hair and recommended me to so many options of hair products too treat it! Would highly recommended!!! read more

Hard pass on this Ulta. The beauty services associates were extremely helpful and friendly. The employees who were either stocking or packing online orders were the complete opposite. They would hardly move for any customers and acted like it was a great injustice was inflicted upon them when you were searching for a product in a section before them. I was surprised at how messy and in disarray this store was. Boxes everywhere. "This is in Lubbock?" I thought. The upsides? They were in stock of the three items I wanted, however, I had to walk around the entire store to find the jumbo shampoo on sale I wanted. They had most if not all of the registers open to help the long checkout line move more quickly. I won't be coming back. Online ordering is less chaos and no "battitudes" with which to deal. read more

CHRISTA!!!! what an angel!! she helped me find everything i need and i literally felt like i made a best friend in five minutes. completely satisfied with everything i got, she encourages results over price. such a great employee, please give her all the praises you can! read more

I haven't always had the best experiences here but this was by far the worst. My husband went next door and tried to come back but they locked the door which I understand they were closing however he was just trying to pay for my items because it was my birthday present but they wouldn't even let him come in for that. Took everything within me not to just throw my items down and leave. read more

I had a scheduled appointment for a haircut at 3 pm. I arrived 5 minutes before my appt. after waiting for my girl to finish her previous appt, I noticed she was beginning to apply bleach/color to her patrons hair. i asked the lady at the desk, what was Rosa doing. As it turned out, they tried to get me to let someone else do it or wait for Rosa? I declined, I had an appt. I shouldn't have to wait an hour for someone to start and finish a service. Twice I've tried this Salon, I will not go back. read more

I don't usually leave bad reviews as I am not one to complain but I went to the store at 8:12pm where it is clearly posted on the door MONDAY-SATURDAY 10-9pm and the employee at the door very rudely unlocked the door to tell me they closed at 8pm. when I said,"oh darn it. they why does The door say 10-9???" she proceeds to say to a manager who couldn't explain the wrong time on the door either..."well I'm not going to be the one to get yelled at." No one was yelling, I asked a simple question. Terrible customer service and she was very disrespectful. Definitely won't be going back. read more

I went in for two birthday gifts for my roommate. I asked a Bare Minerals sponsor for help opening a perfume case (not knowing she didn't actually work there) and she helped me to find someone who did work there. The girl she asked to help me was very rude and acted like I was seriously inconveniencing her for asking for help with a task that would take maybe 30 seconds. She huffed and puffed the whole time, knocking things out of the way to get the perfume. When she grabbed it, she grabbed the wrong size (I wanted the 1oz, she grabbed the 1.7 which is more expensive and not the one I had been asked to get) and when I tried to correct her she looked at me and slammed the case shut. Then, when I reached for the perfume to take it to the checkout, she snatched it away from me and said "Um, I'll take this for you." very angrily. She asked for my name, so I told her, and she mockingly spelled back "K A Y?!" and I said yes, it was. I followed her to the front so I could check out, and she mockingly said to her coworkers, "This one is for "KAY" " in a childish way. I was dumbfounded. You shouldn't work in customer service if you can't be polite to someone who asks you to spend 30 seconds of your paid shift (which you were doing nothing at the time) helping them!! read more

Joshua did an amazing job on my hair! He was very helpful in best way to fix a bad home job with color. When it came time to cut, he seemed to know I wanted something new before I told him and his suggestions were exactly what I wanted. Online service to have items pulled fast and easy when I use that service. People are friendly and helpful when I ask for assistance read more

I love this branch very organized, clean, and all the staff are super friendly I wonder how is the hair salon service and how is the prices for cut and deep conditioning treatments? read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Lubbock, Texas

Genuinely one of the worst Ulta experiences i've ever had. I know the expectations of their employees from personal experience with the company and this was incredibly disheartening. Groups of employees gathered around each other gossiping and making fun of shoppers/others. Additionally, some were just standing around on their phone completely ignoring customers when they needed help. Definitely wont ever recommend. read more

Used to love Ulta but recently have had some problems. The prestige make up is always 70% out of stock. The employees harass you every 2 minutes. I have actually left because I've felt like I can't shop in peace without employees asking if I need help. Sometimes the same employee asks me like 4 times. I assume they are being trained to do that because they didn't used to. And in the prestige section it's the opposite. The staff is snooty and all in a clump talking and no one asks to help you. The hours also keep changing. What's up with that? read more

Yesterday I had a terrible experience with Rosa at the Ulta Salon in Lubbock, TX. I went in for an Olaplex treatment and blowout. Rosa did not greet me, or even have a conversation with me, during my service. The only communication was her telling me how long she'd leave the treatment on throughout the process. After the treatment she dried my hair, not even sectioning it off with clips, and then said, "how's that?" When I asked if styling was supposed to be included with a blowout she said, "it can be" and then asked what I wanted. I told her a beachy look. She proceeded to curl my hair into Shirley Temple ringlets, brushed it and sent me on my way. It was the absolute worst hairstyle. It looked NOTHING like the photo hanging on the wall at the salon displaying beachy waves. I had dinner plans last night but had to go home and rewash/style my hair before I could go. I would not expect to have to do this, as this was the reason, I asked for the blowout in the first place. When I went to pay the guy at the register asked if I wanted to leave a tip. Obviously I wasn't going to leave a tip for such poor service, and given the way my hair looked. When I said no, I would have thought that he would have asked about my service. Nope, he said nothing. This store is very disappointing and filled with people who are obviously just there to collect a paycheck. read more

Horrible horrible!!!!!! The woman who work here are so rude and nasty! The store ALWAYS looks like a hurricane hit and things are always all over the place!!!!! read more

They didn't wash my daughter's hair before cutting it. Plus they didn't even bother to sweep up the roaches! So gross!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Lubbock, Texas

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Update: Thank you Ulta for doing absolutely NOTHING to fix this. You could have given me a voucher to buy $45 of MAC makeup now!! HOT TIP: Dillard's has FREE makeovers, and they do an infinitely better job!! On April 16th I had a makeup appointment at your Lubbock location. Two hours before it started, a manager called and canceled it. They had an appointment one hour later from my original appointment, so I took that instead. (I was getting my makeup done for graduation pictures, so I had to call my photographer, explain, and ask to push the start time back.) I arrived 5 minutes early, and the makeup artist was 20 minutes late and not in a hurry. My foundation was noticeably orange on me and at least 2 shades too dark. When I got to the counter to pay, I asked if I could buy $60 of product LIKE IT SAID ONLINE. I was told that usually I could do that, but the MAC people were not here today, and I had to pay $60 just for the makeup. I asked to speak with a manager, and the manager LITERALLY ROLLED HER EYES AS SHE APPROACHED ME. Another manager came over and asked to look at the makeup a little closer. She said, "I can see why you're unhappy. There is a tint to it." (You know it had to be bad if they were even admitting it slightly!) I only got $15 off. I got in my car, cried, and washed it off as soon as I got home. I had to pay $45 for a horrible experience, terrible makeup, and it ruined my photoshoot. The rude manager who rolled her eyes at me was white, around 5 feet 2 inches, with brown hair. read more

wanted to update my review because i think ulta was going through some things or i'm not exactly sure but the past 3-4 times i've been in the energy is way more positive, the employees don't look miserable, place isn't a wreck.....everything was very organized, was able to get the help i needed, it seems like there were some changes made and they were def for the better. oh & i am so sorry this should have been written months ago. read more

The people there were nice and seemed to know their business they took care of me, and when I left there, everybody seemed to like the job that they did I will go back. read more

i had a bad experience here. i don't ever write reviews but the employees here are very rude. i needed help looking for an item and i was completely ignored by multiple employees. when checking out the prices did not match. when i asked about it i was responded to very meanly and the price was not honored. it is very obvious you get treated poorly here if you are a person of color. read more

I asked for a straight hair, short, blunt cut. But she made it look choppy and layered. And the back is longer than the front. My hair looks so bad. So I'm going back tomorrow. If it continues to look like this, I'm gonna ask my mom to fix it for me. My first day of 7th grade is tomorrow and I look like this... read more

Extremely disappointed in service at the Lubbock store. I had a blow out scheduled at 10:30am and received a call only 45 minutes prior to my appointment that Ulta was cancelling. This would have been my first visit to Ulta for a blow out as I typically go to somewhere else. Sad to say Ulta will not be getting my business if this is how they treat customers. read more

I got a diva cut by Nichelle and it was the best haircut I've ever received. I recommend everyone with curly hair goes to see her. Well worth the price! @hair_by_nichelle read more

Posted on Google: The ULTA in Lubbock is the only ULTA and hair salon, I have been that completely discriminates and avoids doing my hair. Twice I have made an appointment to do my hair to just be rudely told the quality of my hair and how they would not be able to do it. Yes, I have curly hair but it has NEVER required a silk press. The first appointment, I had to argue with the stylist and not only did she manage to prove my point that my hair is blow out capable but apparently she had written notes for next time. Second appointment which was suppose to be tomorrow, was canceled because of these notes. I had to argue with the stylist on the phone about my own hair and she just continue to tell me that it would take too long and cut into other people's appointments. She tried to make it seem like as the customer I would not like the job that would be done, but I had assured her that would not be a problem and continued to defend my own hair. Other ULTAS I have gone to, have been able to dye, cut, blow out, and style my hair. The one in Lubbock extremely lacks customer service, work ethic, and professionalism. Disrespecting your client due to incapability to perform a job is no way to provide and expect adequate service to a DIVERSE population. The stylist have no right to be telling the client about their own hair due to their lack of ability to perform a job. I have never left a negative review for a company, but I should not have to feel bad about my hair because a stylist was not taught how to do it or know the different type of curly hair that do require a silk press. As a customer this makes me wonder if the stylist are really licensed, because training does include styling all types of hair. Update as of today: the salon manager called me and blamed the issue on online booking and continued to give an excuse for "textured hair, such as calling ahead to explain my hair, timing issues, silk press recommendation, and stylist who can do it. I proceeded to remind them that this is the only hair salon that I have had this problem. She then proceeded to tell me I never had a service there, when there is notes about my hair and I have the receipt paying for the service done. I also have receipts of previous appointments that were able to do my hair just fine. I have spoken this issue with other hair stylist and they all agree that this is not appropriate service. I love Ulta and been to multiple Ulta hair salons and enjoyed their service. The Ulta in Lubbock is the first one I had to deal with not being able to do my hair, all the sudden. read more

Five Stars and a big hip hip your'e the best to Seth. You guys. Seriously. Seth is a rock star and is so fun. I lucked into getting my first experience with him by randomly picking his name on the Ulta web page for the salon for an appointment. To my extreme excitement he was the best! Not only is he a friendly guy that I would want to stand with at any party or boring baby shower, but he really knows what he is doing with hair. I came to him with a hard task. Giving me my very first ombre. I didn't know what that would look like on me or even what color I wanted. Seth figuratively held my hand through the whole process and helped me find my perfect hair. I wish he would have been able to literally hold my hand, but he was busy doing my hair. All of this to say, sometimes you don't need that super retro hair salon in down town to be happy and have a good experience. I happy to have stumbled upon Seth and he is my Lubbock hair man for life, or until I move, or he moves, well, you get the point. MAKE YOUR APPOINTMENT AND BE HAPPY FOR DOING SO. read more

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Tried to get some help in the MAC foundation today and a lady name MADDIE was really rude to me kind of rubbed me off like I wasn't good enough. I asked for 2 samples of MAC foundation because I didn't know which I was and she said snooty "we only can give one sample but I guess I can do two" it made me feel really uncomfortable. If a customer is seriously trying out a product you should be kind and help them and obviously try and make the sale! I mean what's the big deal with one squirt of foundation? I could have easily bought both containers and returned them to store which would have lost y'all a lot of money. I will be taking my business elsewhere from now on. read more

You would think the largest store would have the Best Customer Service... oh contrare to quote the clerk snipped "it's company policy to never hold anything". Company policy is one thing presenting it so rudely and indifferent is not. Makes so glad to give you business. For the record your prices are high you need to level the playing field with customer service. I'm glad to go to Sephora. read more

This location is super convenient, as it's right next to DSW and Target, a trifecta of shopping awaiting me after an hour and half's drive from home. They keep everything I am looking for stocked pretty well, in all the shades I am looking for. Associates are all very friendly and helpful, but I find that some of them have applied makeup to my face in a manner that I would never wear it, which turns me off from the product. Like literally, one time I asked to try out a shade of Tarte Amazonian clay blush and the MUA made me look like a two-bit whore... needless to say, I did not end up buying the product. So, maybe ask to apply your own testers. :) read more

This was the friendliest Ulta I've been in! It was easy to find in the shopping center next to one of my other favorite stores...World Market. Stopped by for a few quick things and like most, it was well organized. The employees all greeted me and were overly helpful. I know I'll be back soon. read more

Usually have okay experiences here, but this time was not. Kaitlin L. and some older lady with red hair (not wearing a nametag) were being so rude at the counter. They had an attitude and almost wouldn't check me out because my friend held my spot in line while I went to go wipe some makeup off. The (fake) red haired lady literally ignored me and tended to the lady behind me, I couldn't help but think it was a race issue. I'm pretty sure she transferred that energy over to Kaitlin L. because she had an attitude the entire minute our checkout took. Do better, please. read more

Hannah cut and colored my hair for about a year, once every 2 to 3 months, before I moved away from Lubbock. I highly recommend her! I was NEVER disappointed. She was always super enthusiastic, and I loved that she was unapologetically honest about what would look good/bad on me. I also dug that she never kept me in the dark about her processes. She's super sweet, creative, and affordable... You would be stupid not to make an appointment with her. read more

Ulta Beauty - I wanted a really smooth hombre, and she seems to put every gradient of blonde and brown in it. - Cosmetics & Beauty Supply Near Me - Lubbock, Texas

I had a wonderful experience today with Mason one of the MAC Artists at this location. He has excellent customer service skills and helped me find everything I needed. He even found me products that I had no idea existed but are exactly what I needed for my skin type. He was so personable and really made my experience overall positive. I will definitely be asking for him the next time I go to the location! 10/10 would recommend, he is awesome!!! read more

This is the worst beauty store in Lubbock. I've been to ulta in the dfw and in North Carolina and this is probably the worst one in the nation. I got my hair cut here and it was so bad someone actually made fun of me and I'm pretty sure the lady at the counter forgot one of my face products I bought. I couldn't find it anywhere and I've checked my car and bag. It was face wash. read more

One star is only because I couldn't leave zero...... I don't understand how 30 people can be clocked in and I walk around and get absolutely no help from one out of the 30 scheduled workers. I had to ask for help, and the lady that did check me out didn't ask if I found everything okay, if anyone helped me.... no have a good day after checkout. Worst Ulta I've ever experienced... Austin area stores have much better customer service. I definitely wouldn't recommend unless you'd like to see a bunch of employees sitting around talking to each other. read more

You can get what you need in here fairly easily, however, it's a hit or miss on how helpful the staff is. A good portion of the time they ask if they can help you, but keep on walking. Everything is clearly organized and has visible signs, and the store is usually very clean. read more

Did an application & lesson with Mason from the MAC counter. Decided on a bridal trial look. It was phenomenal.

Staff is very rude. Workers standing around talking to each other and will not give you the time of day. Very unhappy with this ulta. Will not be back. read more

By far the worst ulta I've been to. It's so unfortunate that this is the only one in lbk. I got my eyebrows done today at the brow bar like I have been for the past 5 years a various locations. My eyebrows look horrible. They're uneven because she took way too much off my left brow and my right brow looks like it was barely touched. The wax was too hot and it burned me. If that wasn't bad enough the workers were so rude and unhelpful not just to me but to other customers as well. When I made it known I was unhappy no one even apologized or tried to make my experience any better. Ulta as a company might wanna take a closer look at this location and the people they hire. read more

Tara clearly hates her job and hates dealing with the general public. She is so unfriendly. She should not be the last person you see when you shop there because you will not want to return. Why not have happy cashiers who like their job? Is it that miserable to work there? And why would the girls at Ulta not wear makeup to work? Why is that not a no brainer? Customer service folks! It makes all the difference! read more

Katherine was able to help locate products within the store. We were looking for shea moisture brands, and she was able to relate, tell us about the products and what each product was good for. even informed us about the rewards program, followed by other perks within the business. the only one who was willing to leave her station and show us where things were without wasting time searching for the product, shea mosisture is a great brand to have in your home, thanks Katherine! read more

Went in to purchase make-up for my wife. First I was asked if I had their reward cards. I answered no. Then she said "phone number", I said no again. With that the cashier was short & rude. I swiped my debit card and put in my pin. She grabbed the receipt and put it in my bag and shoved it in my face. Not a thank you, a here you are sir or even another word. I will shop else where for Bare Minerals after this. read more

As a typical guy, this place scares the hell out of me! The selection is huge in here and if there was something I needed to buy for friend/family I wouldn't know where to start. I went to watch our 3 y/o daughter get a hair cut and it was mildly entertaining. The staff was friendly and didn't seem to mind that I didn't understand inside the store. read more