Super nice store I love shopping there!! But I went to the salon and my hair was not cut right. Don't get me wrong everyone was super nice, but the lady who cut my hair did not know how to cut thick hair and my layers are chunky and botched :(( I don't think I'll be coming back for a haircut but I'll shop here! read more

You can't beat Ulta Beauty simply because of their return policy! You don't like it for whatever reason, no questions asked and you get a full refund. I know there is a time limit but it's pretty generous. Great sales and an awesome rewards program make it even more irresistible! I go to the one in Mesa on signal butte and the aesthetician Idys is phenomenal. I have never been denied help and always receive excellent service from every worker. read more

I came to return products I bought previously that weren't what I was needing and I tell you the people that work here are the friendliest and most helpful people! i appreciate their knowledge and help. The store is always well stocked and clean and the aisles are easily accessible. Prices on some things are a bit much but in order to look good, that's a sacrifice one must make, right ladies? So I will always come to Ulta and put my trust in them so I can achieve the pretty looks I am going for. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Mesa, Arizona

Great store layout with plenty of choices for hair, nails, fragrance, skin, make up, etc. they carry a ton of different brands and employees are super helpful in pointing you in the right direction. They consistently send out coupons and have a great reward program, so I try to come when deals are available because regular prices are higher than buying on line. Love the salon and it's really easy to get a same day appointments! My only complaint is sometimes they move you around and the stylists all have different prices so sometimes it's a surprise when you get to the register- not cool. I saw they started doing ear piercing in the store too! read more

BE CAREFUL OF EXPIRED PRODUCT WHEN SHOPPING AT THIS ULTA!! I am disgusted... I was sold this expired face mask with mold growing in it . When I returned the moldy face mask, the associate never apologized, or offered a simple swap for the same item , instead made me refund and re-ring.... Dead pan million mile stare, lack of empathy , total lack of customer service , and I think this lady's a manager too. I will continue to make sure my product is checked thoroughly before leaving this Ulta... it you take a look at the package on the right , in comparison, this product was sitting on their shelf for so long , that even the packaging changed!!!! Unbelievable!!!! Do better.... read more

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Location is always clean & stocked today I stopped by to find a new foundation & get colored matched. Alyssa was very patient, friendly & knowledgeable with my concerns & was able to help me. Definitely recommend seeing her. read more

Today I went in to return a product and look for a new blush and I was approached by an older man working the floor named Bryan and I over heard him mocking me previously talking to another employee about "I don't know what she expects, there's light and then there's dark", but I was looking for a specific shade and I wasn't finding it. So he came over after I agreed with the lady helping me that this wasn't what I was looking for and he approached me after she walked away with a nasty attitude and facial expression asking me "what is it that you want" and it was the rudest interaction I've experienced here and upset me to the point of leaving the store immediately. Thanks but no thanks Bryan. read more

I always come here to grab essentials and typically the staff are so nice but not this time. I wore headphones so I can listen to my music while I shop and was testing foundations to find one I liked but apparently it causes suspicion. Not only was I approached by at least 4 of the staff members in my 30 min at Ulta but one of them "bumped" me kicking me while I was knelt down and then apologized, there was a ton of space behind me yet she kicked my back? What's the point of shopping if you're going to be harassed while shopping. So I bought about 300+ and left. Won't be back. read more

Awful awful awful!!! I brought both of my daughters here tonight for a haircut. Corinne did them both and they are both horrible! I am so heartbroken for my girls. I watched her cut my first daughters hair, who has very thick curly hair. I knew it was bad while I was watching her, she did not check the length or make sure it was even on both sides at all! I didn't realize how horrible it was until I got home. She didn't even dry her hair completely, and put some kind of product in it that felt like Palmade. There are long pieces underneath, the front is very uneven, it was cut way too short. I asked for just below the shoulder and she cut it ABOVE the shoulder. It's supposed to be an A line Bob. This is extremely disappointing. My oldest was up second, I asked for a TRIM, the back to be a straight across and some light face framing layers. Should have been a super easy cut. The back is uneven, the front is choppy, and uneven... And Again her hair was sticky and gross when we left, and not fully dry. I had to rewash and dry both of them. I have never seen such poor work! If you care for your hair or your children's, I would strongly urge you to go somewhere else, or at least do not use this stylist. She was lazy and very clearly did not know what she was doing. read more

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Went in this morning looking for a particular product and was not met with a single hello, question, or any sort of guest interaction. Felt like they were sizing me and my family up, constant little looks but no help or questions. When i asked about a particular product and if they carried it and was met with just a "No". Well, they do carry the product and i am aware of this, but they just didn't have it at this location. Why not just say this??? Do you feel like you're so above me that im not even worth any sort of explanation? I think that this saturday morning opening team needs an attitude check. I worked at ulta for several years and moved on last fall, I know what it takes to do the job and these people were falling behind. When i left, no goodbye or have a good day meanwhile the four employees were gathered laughing by the door. In summary, judgmental rude unprofessional employees unwilling to help paying customers and i don't ever want to take my business here again read more

I have been ordering products online from this location for a while and then I found out they have a salon, so I took a chance and OH WOW!!!! Faviola gave me a perfect, gorgeous haircut and treatment! The prices are great but the SERVICE!!! Everyone is so friendly, respectful and kind. I walked around and asked for some advice on product and found the most knowledgeable, friendly, honest staffers I've ever encountered in retail. Bree and Kyle led me to some amazing products that suited my needs and wants. I will absolutely be back to this location!!!! An associate was leaving to run an errand and even walked me out chatting about my purchases. Truly impressed with every person I met. read more

Ulta Beauty - Fresh haircut from Faviola!!! - Cosmetics & Beauty Supply Near Me - Mesa, Arizona

I Always love finding new products to try and use my coupons in! The sales associates are always so friendly and helpful!

It's alright, I never have problems but I also rarely need help, I usually order online and pickup in store. For a few years though it has seemed like they are severely understaffed at all times. I've never not seen a line at checkout and I rarely see an associate on the floor even when I'm looking for one to point me to a correct section. The employees also always seem to have that overworked and overly apologetic for being a human being that exists in the same space as you vibe that retail people get when too much is asked from them. So I'm assuming the corporate structure is not great and the employees aren't empowered to do anything in a way that makes them feel good about their job and also is good for the customer. So great for pickups, you will have to stand in line, not so good if you want recommendations and help with what you want to buy. read more

I have come to my stylist Favi for four years and will never use anyone else. She does amazing work on my thick hair. I always feel renewed once she cuts my hair! read more

I went in today, literally the middle of the month, to get my birthday freebie and was informed that they had already run out. I was told that they only get a certain amount of birthday gifts and were unable to order more. Period. The end. I walked out empty handed. I don't ever remember walking out of Ulta (or Sephora) empty handed. I'll give my business to Sephora from now on, where I feel more valued. Very poor customer service Ulta. read more

Ulta has always been such an amazing store to go to. I always bring my daughters and the culture there is so accepting and willing to help. Definitely will come back again. read more

I walked into ultra just to check out about getting a haircut and lo and behold a young lady Hannah had an opening so I pulled the trigger and said let's do it, One of the best haircutting experiences that I have had in a very long time. I definitely have a new hairstylist and will be a returning customer. Thank you so much to all of ultras staff you were very helpful, friendly and knowledgeable. read more

I've been going to this Ulta for years. all the staff I have ever encountered have all been kind and helpful. I have never felt uncomfortable at this location. read more

Unfortunately the worst Ulta even before Covid. I have to stop coming to this one. I think it is actually more pleasant to fight the traffic, park far away and go to the mall Ulta. read more

I read the reviews before going, and had never been in an Ulta before. I am surprised I bothered going in, after seeming all the terrible reviews, but I'm glad I did. I was looking to grab a couple of things, and since there is so much selection in the store I decided I better ask for help, to avoid wasting time trying to find what I needed on my own. Based on all the reviews about rude service, I braced myself as I approached one of the girls working on the floor (there were several throughout the store -- super easy to find someone to ask for help). I approached the one closest to me, Naomi, and she was super friendly and helpful. I ended up telling her about my horrible experience at Super Cuts across the way, and how I had walked out on them -- and she said ""you should have come here!". I told her I didn't realize that Ulta had a salon, but that if they had time I would love to book with them. She immediately called over staff from the salon, who came over to see what I wanted to do, and then immediately hooked me up for a booking with 15 mins. Martha did my hair and she was very sweet and did a great job -- I wanted my hair curled for an event I was going to that evening. All in all, the stop here exceeded my expectations. NOTE: I told them about the reviews and she said that people are mixing up their location with the mall location. That some the names of employees mentioned in the reviews -- don't even work there. read more

Matthew hands down the best associate I've experienced at Ulta! Above & Beyond! Super unique and helpful. Your a star thanks for maming my visit enjoyable! read more

Matthew was amazing. His knowledge on products is top tier! He gave me multiple options on products I was searching for and recommended multiple different products based on the information I gave him! Found a gift for my daughter that was out of stock and he went above and beyond to make sure I still received it! All while still assisting other customers! This guy made my Ulta experience one of the best I've ever had! HIGHLY recommend this location and Matthew if you are unfamiliar with skin care/ makeup products! He deserves a raise for his amazing customer service and attention to detail! All around 10/10 experience! read more

Matthew was wonderful was so helpful! Pro the best employee in the store! I was looking for a concealer for my skin type and he knew just what I was looking for! i appreciate Matthew so much! read more

Corinne was an absolute babe !! Amazing hair dye and cut. Extremely informative, and just over a great time.

just got the most amazing cut and color by Rickey! Been coming to Ulta for years and this was my beat experience by far!!! from the hairwash to the styling its 5 stars!!!! read more

Seriously the worst Ulta store I have ever shopped. I had full intentions of spending a couple hundred dollars or more. Walked in and noticed that the store was much smaller compared to other Ulta locations I have shopped. Not a big deal - I come from a beach city in SoCal where real estate is pricey, so I'm used to small stores. You would think since the store is small, they would figure out how to maximize the space they have. The organization of the store seemed a bit off compared to other Ulta locations. I was looking for a particular brand of makeup. So I look at the signs along the wall for the brand I was looking to purchase. The brand was not there! This is a large name brand that I just purchased from another Ulta location a few weeks ago. So I then began walking up and down every aisle in the store just trying to see what brands were available. Lots of products were all mixed up on the shelves. I had to pick up a product, read the label, and compare the label to the posted price tags just to figure out the prices of products. The sale section has lots of products that did not even have the sale price stickers on them. I spent a good 20 minutes in this store, wandering the aisles looking for what I wanted and not one employee asked if I needed help. Sadly, due to the lack of interest by the Ulta employees here, they lost out on my purchase. I mean, I was obviously looking for something for a good 20 minutes in this store and not once did a worker ask if they could help me find what I was looking for. Very poor service. I am seeing other reviewers who said they think they got bad service because they did not have makeup on when they were shopping in the store. Well, I had on a full face of makeup and was using my luxury handbag, so I don't think your appearance in the store has much to do with the service that you receive. I just think this is not a good Ulta location! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Mesa, Arizona

Ricky B was amazing! He is my now go to for my hair! He's at the Signal Butte location.

I'm not a regular Ulta shopper. I've been in an Ulta one other time before this visit. My daughter (12) wanted to get her eyebrows waxed and this place was recommended to us by one of her friends. Their website said walk-ins were fine, but upon our arrival we were told it would be a thirty minute wait. We went ahead and scheduled an appointment for the following day. And than walked around the store for a while. The next day, Corinne did the waxing. She was knowledgeable and talked my daughter through her first experience with having her eyebrows waxed. Overall, a great first experience for her! Everyone in the store was super friendly. We were greeted as soon as we walked in the store. I wish I could remember the name of the guy that helped and greeted us, because he was awesome! He wasn't pushy, just super happy and helpful. My daughter is just starting out with makeup and he was so patient and kind while he helped her pick out colors. Great store with great employees! read more

Great hair cuts! The salespersons are very professional and cheerful. Wonderful selection.

I always feel disappointed when I leave this store. The employees are always so rude and they act as though customers are an inconvenience. I personally have not had an encounter with the manager but I have been present when people have asked for her. I really am unsure how the manager keeps her job given how she speaks to people. In the future, I'll save myself the disappointment and head to the other location further from home. It's worth the higher level of customer service. read more

I had the worst hair experience of my life at this Ulta. The girl that did my hair used a 30 N or something like that, that was really strong, and left it on my hair for too long. She was really rough combing my hair out and when I asked her if she had a brush she replied "oh they haven't been cleaned and we've been looking for another one all day." She had another client arrive and was talking to them as she was coming out my hair, and not paying attention to what she was doing. I ended up brushing out my hair myself because she was hurting me so bad. When I looked at the comb that she had used, I couldn't believe HOW MUCH of my hair was pulled/fell out. I can't imagine the amount of hair that came off in the foils that she used, well actually I can, because about half of the thickness of my hair is now gone. I didn't even get a blow dry. Although, I think if she had done anything else to my hair it would have fallen out completely. To make up for this, I got a free condition, a free haircut, and a discount on products that I needed because of her ruining my hair. When I look in the mirror I want to cry (and have) It took me three years to grow my hair out, and three hours for her to fry half of it off. This is the worst experience I've ever had at a salon, ever. And the most damaged my hair has ever been. She started with foils on the back of my head and up to the top, like a mowhawk, did the right side and the left side. This is why I have lost so much hair on the back of my head. They were left on for way too long. read more

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First I want to confirm that this review is for the store on Signal Butte and Baseline. I was having a blah kind of day so I decided I would treat myself and buy all new makeup. Having just moved here from a small town I have never been in an Ulta but I didn't know what brand of makeup I wanted so I wanted to shop at a place that had the reputation of pushy sales people who would try to sell me things. Instead I came here... I walked in at about 3:20 on a Friday and left just a couple minutes shy of 4 o'clock. When I walked in I was overwhelmed by the amount of stuff and thought 'good thing there's sales associates' In the time I was there I was not greeted even once, I couldn't even get the two assoc on the floor to make eye contact with me. The younger girl was too busy stocking and actively avoided looking at me. The male on the floor was too busy bragging about his new promotion to be bothered. Until they both assisted other customers who entered the store after me. I found a hair brush I liked and a mascara so after over 30 minutes of being ignored while I wandered cluelessly browsing makeup I decided to cut my losses and just get those. Standing in line to check out, there is one register open and already helping someone, one lady behind her, then me. Should be pretty quick right? No, the answer is no. While I stood there feeling dejected because I really needed some retail therapy there was a group of 3 women behind the registers not in use, laughing and chatting. At that point I set down the two items I had managed to pick at the register in front of them asking if I could just leave them there. One of the girls asked if I wasn't going to get them and I explained that I'd been ignored the entire 30+ minutes and them laughing and hanging out was just too much so I was leaving. At that point one of the ladies rudely said they work in the salon so couldn't help (how would I know that?? I've literally never been there) I replied I couldn't have known that but the entire experience was horrible so I wouldn't be purchasing anything. As I walked out the lady that had been in line in front of me kindly let me know there's a Sephora next door in Kohl's. At that point I was in tears so I opted to just go home empty handed. read more

Rude girls in this store that look down on other people and make you feel like crap and treat you like you don't have enough money. the website also says they're open later than what they are they actually close to ours earlier than what the website says and when I brought this up to an employee she took no responsibility saying that it wasn't their job to change that and that they posted a paper on the window to notify customers. Absolutely horrible and unprofessional people read more

What can I say..... Delia is amazing! I was looking for something fresh and new while growing out my pixie with self done bleached job. It was a little more expensive than I expected but the end result was worth it. I don't think I could trust anyone else with my hair now. She is knowledgeable in both color and style. read more

Cali is one of the most competent hair stylists I have had in the 20 years I have been getting my hair done. She is an Elite Stylist and well above a Master Stylist and is well demonstrated in her work. She not only works quickly, but effectively. She has a pleasant demeanor, fun to be around and is very humble. I never do reviews, but she really deserves an outstanding review. read more

I love Ulta and I'm a credit card member due to loving Ulta. I used a gift card today for my birthday. The girl Adeline with blonde hair asked others if they needed help and never asked me. I did need help deciding on a product so I went to her and she started to walk away till I said "excuse me". I felt like she was trying to avoid me. She obviously has an issue profiling the people she "thinks" might be to poor to buy the expensive brands. Could be cause I was wearing my fiancé's Star Wars shirt and over dressed way down. But you perceived wrong Adeline, I'm not poor, just ask my fiancé, I spend to much money all the time on my entire household (2 teens and a baby). We live well. Stop hiring uppity girls who think they are above people. All the other staff there today was very friendly. I felt like total crap because you chose to profile me. read more

Made an appt for 3pm and received a call 2 hours later and asked if I could come in at 2:30 instead. I arrived at 2:25 and 2 employees were at the register trying to navigate the new computer system. I was eventuall acknowledged and told my hairdresser would be with me shortly. There is no waiting area so I waited at the counter...10 minutes later they told me I could sit over where the dryers were. I sat and waited another 15 minutes with no communication from anyone (by this time there were 3 employees working on the register). I got up at began to walk out, walking right past the 2 employees talking with other Ulta employees, and looking right at me, no one said anything as I left and I went the Great Clips and got a haircut. read more

Corinne did an Olaplex treatment on my hair, it came out amazing! Now my hair isn't dry, it styles easier too! Thank you Corinne for telling me about this service, you saved my hair from so much breakage! P.s. i loved my blowout! See you soon! read more

Corinne did an exceptional job coloring and highlighting my hair. She is a perfectionist with color and I'm very happy with the result.

Delia was so helpful. I was so lost and confused when it came to what products I should be using. She was so knowledgable about hair products and explained to me how so many different option that would help my hair look its best. She was so kind and so knowledgable. She was so wonderful I'm so glad she helped me. Keep up the great work read more