I was needing help to find a hair mask as I have damaged hair. I had this very sweet woman help me. She had very long hair and asked me a ton of questions about price range and what I am looking for. She helped me find a good oil, mask and color safe shampoo and conditioner. It was affordable and I felt I was helped better than I was expecting! Wow very friendly atmosphere. The store is clean and stocked well. read more

The associate when she checks you out unless you ask her about her points she does not tell You and says you cannot use them now ! This is crazy when you put your phone number in they know you have points. Then she is rude! When you say I have points and I cannot use them because I didn't ask you if i have points! This is unacceptable behavior! Dont go to this store with this attitude associate! read more

Very informative and friendly staff, Sydney was very courteous, they answered all my question as well as Sydney was a delight to talk to! Will definitely be shopping at this location for all my skin care and hair needs moving forwards! read more

I went in for an appointment a little over a week ago with an "Elite" stylist. I felt really confident we were on the same page. Before she ever touched my hair, we had a long conversation about what I wanted (I had booked a full highlight and a cut). I wanted to bring up the color of my 2-year-old ombre into a warm balayage, which was listed under the highlight service. She asked "how blonde", so I showed her a picture of the exact balayage I wanted. She said that had been "exactly what she had in mind," and we talked about how nice it would be for fall. I said I wanted to take off 2-3 inches, with a max of 3 inches coming from the bottom, because the hair was pretty broken and dead. She said she could definitely do that and asked how I like to style my hair day-to-day. I said I love throwing it into a messy bun at home, curling it or straightening it for work, and sometimes just wearing it naturally curly by tossing it over one side of my head. I said I wanted layers cut back in because most had grown out. She had cut my hair before and it was nice, so there were no red flags. (Yet?) Back to the color, she said how good long, choppy layers would look with the balayage I was going for. I had no reason to doubt that I wasn't going to get what I asked for--she went on and on about how good it was going to look once the color in my hair was refreshed. When she took the foils out at the sink, she commented about how wonderfully my hair had lightened up. It hadn't been colored in nearly two years, so I knew it should've worked well since the dye was mostly on virgin hair. But then she said she wanted to make the color "pop" more, and would I be okay with her "deepening the root" with a little bit of dye? I trusted that she knew what she was doing, so I said it was fine. I thought maybe she had brought the balayage up a little too far and needed to touch it up to shadow the roots a bit. I stayed in the sink for another half hour while that dye set, and then we went back to the chair. I was confused in the chair because even though my hair was wet, I couldn't see any signs of color. I thought I should've been able to see some of the warm blonde at the bottom, but there wasn't anything to be seen. It's okay, though, I thought, because I've colored my full head and barely been able to tell when it was wet. I'd wait until it was dry before making a judgment. I didn't have any doubt about her ability to cut my hair, because I've been to her for a cut before. So when she came to the side and showed me where she intended to start cutting--about three inches from the bottom--I wasn't concerned. Until she was still trimming off bits from the bottom 20 minutes later, and I realized my hair had lost NEARLY SIX INCHES. I started to panic a little bit, but wanted to wait until she was finished. Maybe the layers would redeem it and it would be fine. Hair grows back, right? Maybe we'd had a miscommunication about the length? I didn't know it at the time ended up taking off all of my remaining ombre. I don't know how she interpreted "I want to bring this color up since I'll lose some of it in the trim" into "take all of this color off." But once she had dried my hair, I was shocked to see that not only had she taken SIX INCHES off, but it was also all one length. No layers to be seen. And the color? No slow, gradual transition from warm blonde to my natural dark brown. Just cool blonde highlights from top to bottom, throughout my entire head. And, as I later realized, the highlights aren't evenly spaced... and some have missing brown chunks where the brown dye was unevenly layered over the blonde during the shadow root touch-up. I wondered if it was the salon lighting that was making me see things. I let her finish styling it, as she gushed about how it's "still long" even though it was barely touching my shoulders when it had formerly gone halfway down my back. I stupidly paid $$$ + tip for this absolute destruction of my hair. Let's recap. I asked for: - a warm blonde balayage - a maximum of 3" cut off the length - layers I got: - cool-toned root-to-tip highlights - darker roots on formerly virgin hair, which will now be difficult to color over - A minimum of SIX INCHES off of my hair, which will take over a year to grow back - an all-one-length cut Was it opposite day? Because I feel like I somehow came out on the other side of the cupboard in Narnia with a bad haircut. The salon manager contacted me, offering to fix it, and told me if I couldn't get there in one to two weeks (I'm from out of town), she could give me 20% off my next service. I thought about going back, but ultimately decided it would be better to go somewhere else rather than risk it getting even worse. I asked Ulta for a partial refund for this nightmare, but haven't heard back. I'm not holding my breath. ULTA-mately, this was a *very* expensive learning experience. I hope you learn from my mistake and stay far away from this salon. read more

Ulta Beauty - What balayage? - Cosmetics & Beauty Supply Near Me - Mount Laurel, New Jersey

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I had the same experience as TB. I think that the Salon person called the security guard. I was followed by several store associates and watched by a guard. Oddly enough I had a very hard time getting someone to help me or finding the products i wanted. I was wearing an army style jacket from everlane which I think is styled to look low brow. I thought to myself how uncomfortable it would have made me if I didn't have a lot of money. I did make the purchase the check out person was incredibly snotty after an eye roll and some form of teeth sucking she gave me my receipt and I left. Is this type of experience even legal? Weigh in people. Just an update ... I received a very hateful message which I think came from Ulta. Buyer beware. read more

As noted in a previous review, my first visit to this store was disappointing. Recently, I visited the store again, looking for a hard-to-find item. The store didn't have what I was searching for. However, a store employee (I don't recall her name) noticed me looking, and offered to help. She confirmed they didn't sell the item. However, using her cell phone, she spent a few minutes locating the item at another store, verifying it was in-stock, and getting price info. Needless to say, this left me with a more favorable impression than my previous visit. read more

Will not be shopping at Ulta anymore. Every time I go the cashiers are either not at the register, or super slow. I almost always feel harassed by their workers, wanting to push some new product on me. The last time I went I was looking at Mario Badescu skin care, which I have been using for years, and here comes a sales woman to try and "help" me. She tried to scare me from buying the brand, claiming they use a bad chemical(I found out later this was a lie after doing research)and trying to sell me some other vegan brand that I was not interested in. As a result she made no sale that day. I also don't like that they push their own political agenda, as evidenced by their advertising campaign. The coupons seem like a good deal, but I'd much rather go to Sephora where I always get a nice sample or free gift for my points as well as a wider selection of higher end brands. read more

Here's an update on my Yelp review. Ulta Guest Services reaches out and asks me for more details. I do so and Lisa Jubanyik, salon district manager gets in contact with me. She is rude, unprofessional, unapologetic and made me feel like my complaint was not valid. Get this. She has the audacity to tell me I lied about how long I spent at the salon and how she checked it on camera. Are you kidding me? This is your response to a customer service issue? If that's the case, it should be clear on camera that I came in around 10 AM for my correction. You're employee came in after 10 AM, with a coffee, and I had to approach HER and ask her when we were going to begin. Also, I offered to come in on MY day off so your employee did not have to. I am an understanding client and I was happy to offer some flexibility there in hopes of a quality service that in the end was not provided. And yes Lisa, I did spend more than $400. I paid $299, redeemed points, tipped 20%, AND bought salon products. You can keep my money and I'll gladly spend my money elsewhere. Thank you for wasting my time today. read more

Ulta Beauty - Nice yellow highlights - Cosmetics & Beauty Supply Near Me - Mount Laurel, New Jersey

Don't make online service appts! Made an appointment for makeup application a week in advance. I arrived early to the spot and was told there has been a glitch in their online booking service, so online appts weren't all coming through. So I wasn't on the schedule. They blamed the online booking service (still your fault, Ulta!) and were not apologetic. The manager-type lady didn't even make eye contact with me. Giving it 2 stars only for the polite receptionist. read more

I've been going to this location for over 10 years. I was once a frequent shopper and had hair done by a favorite stylist. Since that time I invest my $$$ in better things but recently I went in for a little makeup splurge. Of course Ulta is a chain that most know about but this particular store is a 3/4 star. I was inside for 2 minutes when someone checked in, she found what I was looking for and helped apply a sample. Happy, happy because I can't stand wishing someone would find me or vice versa. I know some of the sales people are from the vendor. Either way, kudos on that one. Another person checked in while browsing again...thumbs up. I moved onto shopping solo and noticed a handful of mislabeled items or things totally wiped out of stock. Honestly, they could have made much more money off of me. They could benefit from an inventory uplift. Also, it seems like the Ulta named products went up in price. I spent over $50 and no freebies/samples. Most competition give SOMETHING to customers but eh, that's their choice. Of course I'd be back but preference is the Cherry Hill location or competition. read more

Beware of taking Product Recommendations! I did and I am very sorry that I did! Always read about the products you are purchasing before you buy them because their employees are extremely un-knowledgeable! I took their recommendation and now I have had to spend hundreds and hundreds of dollars to repair the damage they caused. Big mistake! Huge Mistake! Don't make it unless you want to end up in the same boat. read more

I've visited this store on separate occasions and have had associates follow me around the store (in the disguise of checking products near me). Initially, thought this was a coincidence, but after giving the store another chance because of convenience, it was obvious that it was intentional. This tailgating experience is insulting, rude and really dampened my shopping experience along with changing my view of the brand! Will not return based on the treatment received at this location! If I could rate 0 stars, I would. read more

I'm giving this store 5 stars because my girl Ariel who rung me up was not only super friendly but also so helpful and so informative! she took the time to explain products and I just really loved her positive friendly nature!! I learned so much today from her! Thanks so much babes!! Hope to see u there again! Give her a raise y'all read more

BRIDAL PARTIES BEWARE! Twenty minutes before the bride was to walk down the aisle, she received a voicemail from Ulta, stating that I (a bridesmaid) did not pay for (fake) eyelashes when I checked out of the salon. And that if Ulta did not receive the $6 by the next day, that the police would be called. Seriously? Such an extreme measure for the mistake of your makeup "artist," who rang the ticket up and forgot to add the eyelashes into the charge for the eyelash application and makeup? As a bridesmaid, I had about a dozen other things to worry about and thought that upon receiving the ticket and paying in full, that I was cleared. Wrong, due to someone else's mistake. And even worse, calling the BRIDE as she's about to head down the aisle, to threaten her with the police? Get a life. Our tips to the makeup "artist" not only would have paid for the lashes, but were also much more than what she deserved. Even oompa loompas looked better than I did before I scrambled back to the hotel to redo my makeup. And shame on Ulta, for taking a very unprofessional and childish approach to getting your $6. All you had to do was leave a nice voicemail - maybe on the day AFTER the bride's wedding and NOT as she's about to walk the aisle - explaining the mistake YOUR staff member had made, and that we would need to take care of the balance ASAP. read more

Okay, so it's a chain store. But I've been to enough Ulta locations to know what separates one from another: the staff. Maybe the few times I've been here just all happen to coincide with an 'off' day for the employees, but it seems like there's only ever one person here at any given time who actually cares about not completely alienating potential customers. The last time I visited this location, I went with the intention of getting my eyebrows waxed. The seemingly lone salon employee said that she was busy with another client and wouldn't be able to assist me for at least 20 minutes. Okay, that's totally understandable. The (suspiciously empty) salon apparently had just one person staffing it, as it WAS in the late afternoon. Imagine my surprise when I watched her leave the salon immediately after telling me she was busy. Imagine my further surprise when, upon exiting the store a few minutes later, I saw the same employee smoking and chatting away outside, looking like she had no intention of doing her job any time soon. The few minutes I spent browsing the store were quiet minutes, as not one store employee seemed interested in helping me find this item or notifying me of whatever current sale was going on. I spent one college summer working at another Ulta location and, let me tell you, we were told that satisfactory customer service was our top priority. In that regard, this location brings the fail quite spectacularly, as well-stocked as it may be. In short, head to the Marlton Ulta if you can. It's worth the extra 10 minutes to encounter employees who actually want to help and have discernible, pleasant personalities. read more

I had a great experience at the Ulta Salon! I love that they offered me options for conditioning treatments with my haircut! My cut by Beth was great and the blow dry was amazing! Im def coming back for color next! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Mount Laurel, New Jersey

I'm giving this location 5 stars because I've never had an issue in the last two years since I began shopping there, and every time I stop by the staff is both friendly and helpful. If an employee is at the front I am greeted with a hello. I feel comfortable asking someone if they can help me when I need assistance. I particularly appreciate that each staff member I have spoken with will discuss multiple brands with me beyond the ones they swear by, and will help me look for a similar product that may work better on my skin. When I go in, employees will have a helpful conversation with me, and it makes the abundance of options, brands, etc. less overwhelming. And they always respect my budget. read more

Let me start off by saying that I love Ulta! The past few times I've been here though, the employees were so pushy and insistent on selling more expensive products. Even if the products weren't fitting the description of what I was asking for. On both occasions I wanted to put down my shopping bag and just leave. What a turn off. On another occasion, I was just running in and out for shampoo.. two people putting away truck(which was spread out everywhere in the aisle and walkway for customers to trip over) gave me an attitude like I was inconveniencing them by being in the store. I'll give the cherry hill location a chance next time, but otherwise I'll do all of my shopping online or somewhere else. It's a shame because the Mt. Laurel location used to have such friendly and helpful employees. read more

Well it started off promising as I was greeted as I walked in the door and that was it. There were several associates running around asking ppl did they need help but not me, not sure why. Eventually after looking over the whole store I asked an associate that was stocking if she could tell me where something was and she did. If I didn't really want what I went in there to get I probably would've went out of my way and went to the Haddonfield location. read more

This store sucks not only do the employees not give a shit but the people who shop there are fucking trash. It's the day after Christmas and I have my nice sunglasses stolen that were right by the register. The employee I asked for help couldn't be bothered. I will never go back here. read more

I am giving this place a 4/5 on the amazing job their salon does (however Octavia the esthetician is an absolute 5!). The first time I went, I was greeted by an older woman who though she said she could do brows, would not in a rude manner. Luckily, another woman overheard the conversation and recommended Octavia. Since then, I make a 30 minute drive to see her for all my facial needs. They do have girls who work in the "brow bar", but are never (every Ulta seems like they have that same issue) there, but I wouldn't trade my experience because I would have missed out on finding Octavia. The store assistance itself has gotten much better. Every time I need help, someone is available (not lurking) to help & know directly where I can find what I need. Had I written this review 6 months ago, it would've been completely different, so I'm glad I waited and gave it a chance. read more

Go ONLINE Place is filthy half products missing & waited in line FOREVER!! Only reason to be here is Bare Minerals! Will plan better next time-STAY AWAY from here!!! read more

My first time in ULTA in a while and Jose is so sweet! He made my short experience a good one. I'll definitely be back

Today I visited this ULTA store salon in Marlton, NJ and Elaine was my stylist. I walked in without an appointment, although I had to wait about 40 minutes Elaine was worth the wait. She listened and observed the photos I had and assured me she could cut my long hair with many layers. She was very personable and engaging while dillegently working on my layered cut. She styled it beautifully and took her time to get it just right. I am new to the area and had a similar hair cut at a more high end salon in Moorestown a few months ago and I was in and out in under an hour and was just not attended to as I was today at ULTA in Elaine's care. Because it was my first time experience I also was afforded a 25% discount ($40-25%=$30)!!!! I truely felt like I hit the jackpot. I walked out the door feeling like a million bucks. Thank you Elaine, I'll be back in November. I highly recommend the Salon at ULTA and Elaine. read more

Came in for a quick visit, was looking to buy a couple of things but was annoyed by one of the employees who kept hawking over me and following me everywhere after i told her i didn't need any help. I really hate having someone follow me around a store, especially when im going to spend money. It definitely makes the shopping experience less exciting. Definitely not coming back to this ulta and not recommending it to others as well... read more

This was my first time at this salon, never again! A friend and I went and were triple booked. The appointment took FIVE hours! We were 25 minutes early for our 10am appointments and didn't get released until 3. I wanted a touch up on my current ombre to cover my roots and remove the red tinge, instead I have a head full of strawberry dark blonde hair, no ombre whatsoever. $116 later (color, rinse, glaze, barely a trim), I have to have my hair redone to get the copper red out and ombre redone. read more

I have been shopping at this Ulta store for a while. On Sunday, I spent $110 here. Today (Tuesday) I went back in to return two items: pack of beauty blenders (2) and a concealer, which of course I never opened and used. The girl at the register didn't seem very friendly, I said I would like to return these, she inspected the beauty blender container for a second and asked me whether I used it. "Did you use this?" I said no, of course I didn't. Didn't even say sorry or anything. Extremely rude. Who would use a beauty blender and stick it back into its plastic container and try to return it? Apparently I looked like one of those people. Not going there again. read more

Ulta is a beauty lover's heaven. The mix of high end and drugstore products is great, since I can pick up everything I need in one shot instead of running all over. They also carry some harder-to-find brands like Japonesque and NYX. I have never used their salon at any location, so I can't speak to that service. I find that Ulta in general is usually a much quieter store than a Sephora or MAC. The employees let me browse at my own pace, which I adore but I'm sure is not for some people such as those needing guidance or consultation. I'm very into makeup and skincare and don't need or want much help ever. I hate "hoverers" or pushy employees, so it's definitely a perk for me to be left alone. One employee here is a total standout. His name is Kevin, and he's on the taller side and a bit lanky. He is A-MAZ-ING!! If you ever need help, ask for Kevin. He knows his product like he knows his name, is never pushy, and will give you honest opinions (he's also a makeup artist). He is fabulous, and it's a joy to interact with him while shopping. read more

Great location and helpful staff. My favorite part about Ulta is that the staff doesnt hawk you or twist your arm until you purchase something. I recently visited in hopes of purchasing a dermelogica product I really liked that was used when I went for a facial. I was asked if I needed help when I asked about the product the onsite rep came over and helped me find it. Also, she let me know they service facials there which I did not know. She also gave me her card and a coupon and left me to make my final decision. This is real customer service. I will be back. read more

Everyone here is very helpful and generally happy; not something you typically see at a retail chain. The store is clean, everything in stock that I need, and they have great coupons and promotions. Jess, one of the managers, was extremely helpful last time I went looking for spray water. Doesn't hurt that she's also adorable ;) read more

I stop in this Ulta quite a bit, much to my wallet's chagrin. It is a smaller location and has yet to be remodeled but there is still a decent selection of merchandise. I like Ulta b/c they have drugstore, salon, and high end products all in one store. Plus they always have coupons. read more

Maria at the Benefit Brow Bar is amazing!!! She took my crazy brows and made them super pretty! Great Job!!!

I love ULTA, in theory. But as far as this location and its staff, much is left to be desired. I spend A LOT of moola in this store because the products are amazing and it's very close to my gym. But the people working in this store better get their minds right. On two separate and distinct occasions I went in looking for some Urban Decay products. Three "associates" walked past me like I was a sheet of glass and one guy with super long blue nails actually saw me kneeling down trying to read the selection of Naked Flushed--something I cannot live without--and this dude was actually inches away from me and ignored me! I can imagine it takes acute concentration putting back 6 bottles of Allnighter. Finally, Amanda ran over to me asking if she can assist. I thanked her for noticing but declined. Btw...she's a freelancer not even fully employed with the store and she was helpful and kind; and lastly, Katrina too noticed me at the breast cancer display and asked if i needed help. So kudos to these two professionals. To the 10+ people working the floor today that think their kind of customer service is acceptable...smdh.... read more

I wanted to give a shout out regarding Caitlin McMullan, the Salon Manager. I was walking in the store and she came up to me to ask me if she could help. I'm sure I looked upset. I told her how unhappy I was about my hair and she said she could fix it with a beautiful permanent color. She was so understanding and sweet so I booked an appointment. Boy am I glad I booked an appointment! I went in today and she listened and advised and we worked together to get my mess of hair in beautiful condition and color. I left on cloud nine. She is a superstar and I can't thank her enough for the wonderful job she did on my hair. She is professional and worked hard to give me a result that was better than expected. The salon is well run, efficient and professional. Every stylist was on point with their customers and everyone who was there while I was, was obviously more than pleased with their results. I will be recommending your salon going forward. Job well done! read more

Oh I love this place.It's my Go to for my products, Hair & nails, to perfumes. Can't go in here thinking getting one thing , I always go in, coming out with more!!! The have a salon in back for hair, One previous associates I knew now works there. They have nice assortment of salon brand products-good prices, some time they have special combos sets , value packs I grab up for hair & nails. From OPI to Sebastian, Bed Head. Love them!! read more

I love it here! It's super clean and everyone who works there is super nice and very helpful. I trust Ulta very much with the products they sell me. And they also recommend great things that are very useful. And I love the points that you earn on a card and then you get some money off! It's just great there! read more

This salon rocks the house and consistently. No matter what stylist you use, there is no going wrong here. They are all excellent in what they do, they provide product information, and styling tips as well. This salon is immaculate, as is the store ! read more

Extremely unhappy with this staff. The first time in after moving from Pittsburgh, I was overbooked. My appointment was for 11. The "stylist" was currently highlighting someone else's hair. Just started. I was only getting a blowout and style for pictures. I waited until 11:40. Another girl came over and took me to wash my hair. She took literally 25 minutes just to wash it. Then to blow dry it another 30 minutes. Finally the stylist came over to curl my ends with the flatiron. She pinned them up and asked if I could just take them down when I got home. I told her no, I was paying her to style my hair. I left there at 1:30. The next time I went in, after scheduling an appointment for color weeks ahead of time. An hour before I arrived, we got the call that my stylist was leaving to go home and could I reschedule a month later. No. So they scheduled me with a first timer. Well, I get there, show the girl what I wanted, and she consults the girl I was supposed to have in the first place! Then she walks out with her boyfriend! Angry already. Then this girl does my color and it's nowhere near what I wanted! I've had it done many times at a salon in Pittsburgh. Never had an issue. I also asked for layers for my cut. I got a light trim. I got home and noticed spots in my color and cutoff lines near the ends. Don't go here for your hair color or cut!!! read more

I went to ultra for a facial it was the best facial I've had in a long time Jessica was wonderful! my daughter also needed a hair cut and Oz was so good to her she had 10 inches cut and she donated to locks of love. Ulta did everything they sent her hair for us and it was a free hair cut. so if you need a hair cut see Oz and for facials see Jess thank you :) read more

Just had THE worst hair coloring appointment ever! The girl was clearly inexperienced and I could tell from the first 5 minutes but still let her continue (regret this now). My appointment was for 6:30 on a Friday. I arrived 10 mins early and was immediately taken which was a bonus. She asked me what I wanted to do and I explained that I wanted all-over hair color to cover the grays (went into more detail regarding shade, etc), hair trim, and blow dry/style. I waited while she mixed the color and watched her consult with who I assume was her manager (this made me a little nervous). Let me tell you that this girl was S-L-O-W! It took her over an hour to apply color to my entire head (possibly 1.5) then she tells me "Ok it has to stay on for 30 minutes". I said "excuse me?" (Cuz I've never had hair color stay on for that long especially when it took over an hour to apply). As I'm sitting there the salon is quickly emptying out so that by the time she says it's time to wash it out, there is not one customer there and only one other hairstylist who is also on her way out (its after 8 pm by now). As I'm sitting in the shampoo chair she is washing my hair in the most gentle manner I've ever experienced and I'm thinking to myself "How in the world is the hair color even washing out?", not to mention how SLOWLY she's doing this too. She FINALLY lets me up and I go over to the mirror knowing what I'm gonna find. Firstly I notice my forehead is covered in dye then I run my hands through my hair and they come out covered in brown dye. I turn to her and say, "Um you didn't wash the dye out" and show her my fingers. Now I'm mad and I say "I'm gonna wash my own hair" and I proceed to do so while leaning over the sink scrubbing my scalp and hair (completely opposite of how she had done). As the water continues to run brown I ask her if this is supposed to happen and she replies that it's demi color so it's not permanent and is supposed to wash out some. Now I had no idea she hadn't put permanent dye in my hair so I'm even more pissed. I go over to the chair and she starts towel drying my hair ever so gently. Then she starts combing it through and asks if I still want a haircut. I answer no and she asks if I want t her to blow it out and again I tell her no. As I'm getting up to leave I grab a towel since my hair is dripping wet. I finish towel drying my hair and head to the register area. I tell her I am supposed to get the promotional offer of 25% off, she applies it and I angrily storm off to pay (I regret paying anything now but there was no manager on sight at 8:30 pm anyway). I ask the woman at the register for the managers name and leave. I plan to call Denise today. Worst. Experience. Ever. read more