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    Ulta Beauty

    2.8 (50 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 2 months ago

    Services - Ulta Beauty

    Haircut

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    What balayage?
    Ashley C.

    I went in for an appointment a little over a week ago with an "Elite" stylist. I felt really confident we were on the same page. Before she ever touched my hair, we had a long conversation about what I wanted (I had booked a full highlight and a cut). I wanted to bring up the color of my 2-year-old ombre into a warm balayage, which was listed under the highlight service. She asked "how blonde", so I showed her a picture of the exact balayage I wanted. She said that had been "exactly what she had in mind," and we talked about how nice it would be for fall. I said I wanted to take off 2-3 inches, with a max of 3 inches coming from the bottom, because the hair was pretty broken and dead. She said she could definitely do that and asked how I like to style my hair day-to-day. I said I love throwing it into a messy bun at home, curling it or straightening it for work, and sometimes just wearing it naturally curly by tossing it over one side of my head. I said I wanted layers cut back in because most had grown out. She had cut my hair before and it was nice, so there were no red flags. (Yet?) Back to the color, she said how good long, choppy layers would look with the balayage I was going for. I had no reason to doubt that I wasn't going to get what I asked for--she went on and on about how good it was going to look once the color in my hair was refreshed. When she took the foils out at the sink, she commented about how wonderfully my hair had lightened up. It hadn't been colored in nearly two years, so I knew it should've worked well since the dye was mostly on virgin hair. But then she said she wanted to make the color "pop" more, and would I be okay with her "deepening the root" with a little bit of dye? I trusted that she knew what she was doing, so I said it was fine. I thought maybe she had brought the balayage up a little too far and needed to touch it up to shadow the roots a bit. I stayed in the sink for another half hour while that dye set, and then we went back to the chair. I was confused in the chair because even though my hair was wet, I couldn't see any signs of color. I thought I should've been able to see some of the warm blonde at the bottom, but there wasn't anything to be seen. It's okay, though, I thought, because I've colored my full head and barely been able to tell when it was wet. I'd wait until it was dry before making a judgment. I didn't have any doubt about her ability to cut my hair, because I've been to her for a cut before. So when she came to the side and showed me where she intended to start cutting--about three inches from the bottom--I wasn't concerned. Until she was still trimming off bits from the bottom 20 minutes later, and I realized my hair had lost NEARLY SIX INCHES. I started to panic a little bit, but wanted to wait until she was finished. Maybe the layers would redeem it and it would be fine. Hair grows back, right? Maybe we'd had a miscommunication about the length? I didn't know it at the time ended up taking off all of my remaining ombre. I don't know how she interpreted "I want to bring this color up since I'll lose some of it in the trim" into "take all of this color off." But once she had dried my hair, I was shocked to see that not only had she taken SIX INCHES off, but it was also all one length. No layers to be seen. And the color? No slow, gradual transition from warm blonde to my natural dark brown. Just cool blonde highlights from top to bottom, throughout my entire head. And, as I later realized, the highlights aren't evenly spaced... and some have missing brown chunks where the brown dye was unevenly layered over the blonde during the shadow root touch-up. I wondered if it was the salon lighting that was making me see things. I let her finish styling it, as she gushed about how it's "still long" even though it was barely touching my shoulders when it had formerly gone halfway down my back. I stupidly paid $$$ + tip for this absolute destruction of my hair. Let's recap. I asked for: - a warm blonde balayage - a maximum of 3" cut off the length - layers I got: - cool-toned root-to-tip highlights - darker roots on formerly virgin hair, which will now be difficult to color over - A minimum of SIX INCHES off of my hair, which will take over a year to grow back - an all-one-length cut Was it opposite day? Because I feel like I somehow came out on the other side of the cupboard in Narnia with a bad haircut. The salon manager contacted me, offering to fix it, and told me if I couldn't get there in one to two weeks (I'm from out of town), she could give me 20% off my next service. I thought about going back, but ultimately decided it would be better to go somewhere else rather than risk it getting even worse. I asked Ulta for a partial refund for this nightmare, but haven't heard back. I'm not holding my breath. ULTA-mately, this was a *very* expensive learning experience. I hope you learn from my mistake and stay far away from this salon.

    Nice yellow highlights

    Here's an update on my Yelp review. Ulta Guest Services reaches out and asks me for more details. I do so and Lisa Jubanyik, salon district manager gets in contact with me. She is rude, unprofessional, unapologetic and made me feel like my complaint was not valid. Get this. She has the audacity to tell me I lied about how long I spent at the salon and how she checked it on camera. Are you kidding me? This is your response to a customer service issue? If that's the case, it should be clear on camera that I came in around 10 AM for my correction. You're employee came in after 10 AM, with a coffee, and I had to approach HER and ask her when we were going to begin. Also, I offered to come in on MY day off so your employee did not have to. I am an understanding client and I was happy to offer some flexibility there in hopes of a quality service that in the end was not provided. And yes Lisa, I did spend more than $400. I paid $299, redeemed points, tipped 20%, AND bought salon products. You can keep my money and I'll gladly spend my money elsewhere. Thank you for wasting my time today.

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    Page 2 of 2

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    Review Highlights - Ulta Beauty

    Jess, one of the managers, was extremely helpful last time I went looking for spray water.

    Mentioned in 2 reviews

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    Spavia Day Spa - Moorestown

    Spavia Day Spa - Moorestown

    4.0
    (142 reviews)
    0.3 mi
    $$
    Established in 2016
    Family-owned & operated

    Nice. I got a gift certificate for my birthday. It was very relaxing. A bit expensive but free to…read moreme. So thanks kids.

    I was booked for a massage with Caitlin, who upon greeting me, clearly looked as though she wanted…read moreto be anywhere but at work. She proceeded to take me to a frigid room, where she asked "what do you want." I told her I was four months postpartum and wanted a massage preferably laying on my side or back, to which she told me "I am not trained to do massages on the side or back" and stated she had the client face down the entire time. Having had massages done for over 20 years, I have never heard of a masseuse who is hired untrained to perform massages unless the client is solely on the back. Nor have I heard of a spa who books massages without specifying that the masseuse may be unable to do a massage at all if you are unable to lie on your stomach after you inform them you are postnatal from a c section. After I told her I guess I would cancel the massage because she kept shrugging stonefaced while telling me "I just can't do it," she promptly left the room and began gossiping with another masseuse down the hall. I literally had to call out after her "can you at least show me the way out?" given the lack of exit signs in Spavia's dark hallway. Caitlin rolled her eyes and sarcastically asked "you are not going to change into your clothes?" and I told her I needed the locker room. She wordlessly showed me the way before rolling her eyes again and stalking off. Please avoid booking with this woman Caitlyn and Spavia in general. Also, Caitlin came to collect me at 12:59pm (though I could hear her chatting with someone in the hallway well before then) so that my 1:00pm appointment time could start ticking away while she led me to the room, did intake, have me get ready, etc. No waiver or paperwork regarding massage goals was done at all, though it is unlikely she would have reviewed it anyway. I would also avoid this Spavia location for safety reasons.

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    Spavia Day Spa - Moorestown
    Valentines is Here !
    Valentines is Here !
    Spavia Day Spa - Moorestown

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    Delaware Valley Plastic Surgery

    Delaware Valley Plastic Surgery

    4.8
    (31 reviews)
    2.7 mi

    I cannot thank Dr. Sorokin enough for the incredible care and skill they provided during my…read morerevision surgery. After struggling with the results of a previous procedure, I felt discouraged and had lost a lot of confidence in myself. From my very first consultation, Dr. Sorokin listened to my concerns, treated me with compassion, and made me feel truly heard. The results have exceeded my expectations. Not only did they correct the issues I was dealing with, but they also gave me back something I thought I had lost--my confidence. I finally feel comfortable and happy in my own skin again.

    Dr. Evan Sorokin is a miracle worker. His confidence and skill is unreal. I knew he was going to be…read moremy doctor as soon as I met him. The consultation my partner was there and we were in shock with his kindness sharpness. Overall my confidence is as high as ever, the patient care is OVER THE top. The nurses and staff go above and beyond. And as soon as you walk in everyone's always smiling and happy. I got a breast revision+ augmentation done , Botox and lip filler and feel better than ever. They're all so knowledgeable and straight forward which someone with anxiety like me really appreciates. If you're even thinking of having something done; have a consultation ! I wish I knew of him my first time. And the nurses and staff and even patient coordinator Mildred is a sweetheart I've never seen or experienced someone making the payment process enjoyable lol. All these details makes all the difference trust !

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    Delaware Valley Plastic Surgery
    Delaware Valley Plastic Surgery
    Delaware Valley Plastic Surgery

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    Rizzieri Salon & Spa

    Rizzieri Salon & Spa

    3.1
    (92 reviews)
    0.3 mi
    $$

    Rizzieri is really a top notch salon and spa. The service is amazing and they really know what…read morethey're doing. If you're looking for something to be done for a special occasion or you're looking to treat yourself I'd recommend this place to anyone. Something to note is that Rizzieri is definitely on the more expensive side salon wise. It isn't Birkin Bag astronomical but for a guy like me, you'll pay $70 before tip for a cut and shampoo. Most other barbers or salons charge around $40 but at the same time, you're paying for the quality of the cut. I have no complaints in that department. I know that some guys prefer the barber atmosphere and to that end, they do have a side room with two or three chairs that are specifically for men. I've tried that side area once and have no complaints. Preferably I just like the traditional open area salon over the barber area but, that's just me. My fiance and I love this spot.

    I used to come to Rizzieri for haircuts a while ago, and the results were always very inconsistent…read more Sometimes my hair would turn out amazing and totally worth the price, but other times it just wasn't good at all. I honestly wouldn't recommend this salon if you have curly hair. The last time I went, I ended up with a pageboy haircut and lost about 4 more inches than I originally asked for. It looked horrendous -super choppy and uneven. I also got my hair styled here for prom, and not only did they severely burn my ear and hair, but the final style looked nothing like what I had asked for and wasn't flattering at all. Maybe just don't come here if you have curls, not worth the price.

    Photos
    Disaster!!! multi-color dingy and yellow
    Disaster!!! multi-color dingy and yellow
    Front counter where you'll be met with a friendly smile.
    Front counter where you'll be met with a friendly smile.
    Lobby and retail space

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    Lobby and retail space

    Ulta Beauty - cosmetics - Updated July 2026

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