Noa (was currently working at the cash out counter) was the kindest, sweetest, and helpful employee I have ever encountered there. I am a regular and she is a true pleasure to meet. She was super kind and personable especially to my fur baby who she was kind enough to encourage me to pick up my order with. She wasn't at all simply, going through the motions. That store is lucky to have her and I look forward to seeing much more of her on my trips in. Thank you Noa, for being an enjoyable part of my day and errand running. read more

We called in right when they're about to close, wondered if they had any hair dye. The collar that answered us her name was Grace, she was really helpful and really nice!! read more

Nice store. Great product selection. One advise to the managers and employees. Especially management: Please be mindful that customers can hear your conversations. It is unprofessional to speak negatively of other employees, especially when customers are shopping. read more

Lovely ladies that work there very helpful, however the manager Shelly I believe is rude and just had a stink attitude! She acted like she barely wanted to help me and was just very off putting read more

beware salon turned my hair clown orange and striped color twice and damaged my hair beyond repair. i had to cut my hair off. beware read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Nashville, Tennessee

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I had a genuinely excellent experience with Ahlia yesterday at this Ulta brow. I am an older woman, and because my hair and brows are now silver gray, you can barely see my eyebrows or my eyelashes anymore. I must use tinted eyebrow gel and mascara, or my face just disappears. My eyebrows drive me crazy every day, because they're also very thin and it's difficult to make them look natural. At my age, I'm not going for the drama, and I would be very happy if they just looked natural. Ahlia waxed and tinted my brows (and was able to remedy a terrible wax job I just received a week ago), and they have not looked this great in a very long time! I could not be happier. I highly recommend her if you want to have perfect looking eyebrows! Excellent job, Ahlia! read more

As a new mom, I went shopping with my baby to get few items for myself. You would think this store is stroller friendly, I couldn't get through any of the isles and customer service was horrible. No signs where the check out line starts, some isles were blocked off with boxes. You can imagine the frustration of going from isle to isle with a stroller and not be able to turn around while people are trying to pass by you. I did let the staff know about this issue but they didn't seem to care. Where is the humanity ? read more

My favorite Ulta !!! The store is always clean and less cluttered. The staff is great and the line always moves fast!

I'm so disappointed in this ultra today! Two days ago I booked a brow appointment for 1:00, but when I got there today I was bumped to 2:00! I'm not going back to ulta!! very disappointed with unprofessional staffing!! read more

The manager that assisted the staff which assisted me is top-notch! Staff are friendly and helpful, which is always appreciated! They made the shopping experience easy & informative. I will definitely be back. read more

I really like this Ulta! I feel like it's always clean and items are in stock and organized. The employees are always kind to me and eager to help if I ever need anything. The only thing that I don't enjoy is how pushy some of the employees are getting a store credit card. I don't mind being asked, but after I politely decline - they keep asking and pushing. I understand they are most likely trying to reach quota goals, but it's just a little too pushy for me. Besides that - this Ulta is pretty great and I would recommend stopping by if you want a relaxed shopping experience with helpful beauty advisors. read more

Let me preface by saying that I work in customer service in downtown Nashville. This is why I know that there was no excuse for the way I was treated yesterday at this Ulta location. I went in because I needed new foundation. So I went to go pick it out and the specific color I needed, was not on the floor. (This happens frequently at these stores, all you have to do is ask someone if they have any somewhere else or in the back) So I looked around to see if I could find anything within the same brand that was similar because I had my 6 month old infant and mother with me and I didn't want to hunt someone down to ask. But finally I gave in and I decided that I needed help. There was a girl working in front of the MAC products. So my mother kindly asked if she could see if there was anything she could do to help, and the girl responded by very rudely by saying that what's on the floor is all we have. And then she turned her back to us, and completely blew us off. I mean we didn't get a smile, a nod, she was straight faced and looked annoyed with us. And she wasn't assisting anyone else, so it's not like we were interrupting. I was actually shocked. I started looking around again and I probably looked pretty thrown off by what just happened. Then, a different woman walked over to assist me and asked if I needed help. I told her a little bit of what happened and she looked slightly Confused and said "well maybe she was Misinformed." I actually thought it was nice of her to cover for her coworker. She then proceeded to go in the back and then she came back with exactly what I needed. The girl working in front of the MAC products just didn't want to take any time helping I guess. But to the lovely lady who helped, thank you! I believe Her name is Sherleigh or something close to that. I'm so Sorry if I butchered Your name, but you were so Helpful! I rarely write reviews but I felt compelled after this experience. read more

I had a brow appointment at 8am that I had scheduled 5 days in advance. When I arrived to the Ulta on Sawyer Brown, I knocked on the door and was told the girl I had my appointment with was "busy" doing a brow lamination lesson with someone else. The girl at the door explained that they weren't even open and surely I was at the wrong Ulta location. It was truly a horrifying, gaslighting experience. I finally just gave in and went back to my car, and within seconds of shutting the door got a text that stated my appointment had been canceled. This is extremely disappointing as I work nights and drove out of my way to come to this Ulta location. Hopefully they can figure out their scheduling errors on their end and let people know prior to the minute they're knocking on their door that they've made a mistake. Very disappointed I was made to feel like it was my fault for showing up for an appointment I booked days in advance, without even a "sorry." I do not recommend going here for any services. read more

DONT GO HERE!! The security guard racially profiled my friend and her sister, making them completely uncomfortable. My friend brought this to the manager on duty's attention and the manager was completely unfazed. The security guard heard my friend complaining and blew up, raised her voice saying it was her job and she was tired and shouldn't have to be working. Thats an absolutely terrible excuse to make. Ulta get your employees and do better!! read more

Terrible experience at this Ulta store. Poor customer service to lackadaisical attitudes. I will not be returning to shop at this Ulta location and will be sharing my experience with my daughters. read more

Thank you so so much Sharia for your help today. You found me the perfect color without even being able to use the samples . Love your personality, stay beautiful read more

Went in to spend gift cards, and the women decided to give me their opinions (I.g, I hate that foundation) after I asked for a color match. Then, after using gift cards the cashier was shocked I had purchased from there before- assuming I only came because I had gift cards. I will drive to 100 oaks or shop at Sephora from now on. read more

Will not be back to this location. Painfully unhelpful and inefficient location. Been in 3 times and have been ignored or dismissed every time. Whoever the manager is needs to take a look at what's going on in there read more

probably the worst experience i've had at an ulta, me and my friend went in, both looking for specific things so we split across the store. we quickly grabbed the things we specifically went in for and then met back up to look around the store together. we were in the store for maybe 10 minutes and all the meanwhile every worker in the store was following us closely around and we were asked literally 6 times if we needed help. every time we said we were fine and that we were just looking. they were very rude asking us every time because they assumed we were stealing. then we were met at the door by security who also looked us up and down like we were doing something wrong when we left. Me and my friend are both very loyal ulta customers and we decided to cut our ulta visit short despite us wanting to shop more because the workers made it extremely awkward and uncomfortable when we were doing absolutely nothing wrong. read more

A friend and I had some skincare issues and questions about what products would help us solve them. The products we used to use just weren't cutting it as we age! Another friend recommended Lane as being extremely knowledgeable and helpful, and they were right! Lane listened to our issues (different for each of us), asked a few questions, then took us through the store for products to address each issue. He even mentioned a few complementary products that we might want to add to our new routine later, understanding our budget and time constraints in building a new routine. He color matched us both for concealer & foundation on the first try, and the products looked natural on our skin. He made sure we got the right products for our skin (and budget), as well as the right shades. We got the essentials this time, knowing we had a few products still in use that we will replace on our next trip to see Lane! read more

I have always loved coming to this Ulta until today. I came later in the day than I normally do and figured they wouldn't have as much staff there but I didn't think there'd be a problem getting any help if I needed it. There was a huge line at checkout with two people checking people out and one girl working the mac station. The girl working the mac station was the only person on the floor to help people and instead she was carrying on a conversation with a friend and wasn't looking around to see if anyone needed help. I couldn't find my shade of foundation and I needed some help to see if they were in the locked drawers underneath. I felt bad to interrupt her but I really needed help. I stood there until her friend noticed me and she was very polite but the Mac girl tried to still ignore me. Finally she acknowledged me and I asked her politely if she could help me just whenever she could I didn't mean to interrupt. She looked at me and said to go up and ask the front because they can look it up on their computer... there was a giant line.. did she want me to wait for someone to help me when she could have or did she expect me to skip the line? I just said ok and walked away grabbing a different product instead and going to checkout. I get to the checkout lady and asked her if she possibly had this in a stock and she had to go look in the locked drawers for my product. She was extremely helpful and kind and I felt really bad. The girl who worked the Mac area tonight was unhelpful, rude and didn't work to help her coworkers. Instead someone else who was already working hard had to pick up her slack. read more