employees are not friendly or welcoming. management is very unhappy to be there. they will continue losing customers & have negative reviews if they don't fix things. read more

My family can stress out a stress management specialist, which causes me to have stress breakouts every single time I travel South to Tennessee. With that being said, I had to make an emergency trip to Ulta for some spot treatment to add to my arsenal. The wonderful man that suggested Murad, it made me skeptical when he started to sing its praises and how it would clear up a spot the next day when applied three times a day. While the spot treatment did not completely make the spot disappear the next day, but the spot treatment did drastically decreases the size of the spot. I am so glad I was able to stop here for the wonderful customer service the customer service/product specialist provided and helped me find the best product for my issue. When I visit Oak Ridge again and need products, I will make this my "go to." read more

Ulta Beauty - Hair Salons Near Me - Oak Ridge, Tennessee

I meant I do not come here very often and I live here. But I have come here twice to get my eyebrows done and I have had the lovely experience of having Miss Mary Grace as my specialist at the Brow Bar. She is phenomenal to say the least. She is very personable, very knowledgeable and she is very specific in hearing and understanding what you want and can deliver 100%. I will definitely come back to her she is worth every moment. read more

Took my niece for a make up lesson from Tierra. She was amazing! She was so patient and helpful. Once she taught my niece how to apply everything, she walked with us throughout the store to help us find everything she needed. I couldn't be more happy with our experience and my niece looks beautiful and is just glowing. Thank you! read more

I place a order for three gifts on Nov. 27th. On Nov. 30th I was sent notice of shipment. I signed up for shipping up date. Never got an update. I checked on the web site which stated on Dec 12th the package was deliveted to the wrong address and in the wrong state and would now be re-routed. I called customer service Dec 23rd. 20 minute phone call was told my order is canceled and "THE BEST THEY CAN DO IS REFUND MY MONEY". I told the rep. that is the legal minimum that company can do. It's not the rep's fault this happened but the Ulta company itself. They let me down with the lack of communication, lack of product, lack of empowering their customer service reps. read more

Was excited to go in and been wanting to go for weeks but when I went in got a cold feeling from eveyone. Workers was busy talking almost themeselves and I even had a picture of a product I wanted that a friend had sent me and couldn't get anyone to help me find it. Walked in wanting 4 different items and walked out felling like they didn't want any customers! read more

I went in today looking for hair products Ulta sales. I was not greeted walking in, ok maybe everyone is busy no biggy. But, after being in the store 25 minutes employees walking by not once did one associate ask could they help or did I have questions. What where the employees doing? Standing around gossiping among themselves. I finally find what I am looking for, the product is so disorganized that I am putting down reading the bottle and looking at the self bar code to make sure it's correct. Needless to say when I get to the register to check out I still got the wrong one and the lady running the register Gina wasn't having a good day it seems kinda got mad when I said, it was suppose to be a different price. I don't want it. I will no longer shop at Ulta. I don't have to listen to Employees gossip about customers, stand around and not help customers in need, and be a little rude when a customer picks up a wrong item by mistake because of lack of help from employees!!!! read more

Everyone seems to hate their job their. I went with 4 teens looking to get more into makeup and I hyped up Ulta so much because where I moved from it was amazing, I felt so bad when all of our interactions with the employees ended up being lack luster. For example; one of the girls wanted to learn more about filling in her eyebrows when she told the employee that she'd never done it there was no informative discussion where the woman educated her. The girl has nearly black hair, it looks black but it's just a very very dark brown, finally I suggested a type of product for her to try and the employee told me my color choice was wrong and went two shades lighter, in the end I was correct in the color match. I was looking for foundation for very oily skin and instead of being shown options (by a different employee) I was shown Tarte foundation which I told her I had tried before and wasn't a fan of. She asked what I used as primer and I told her Becca and Organics vitamins, it works great for me. Instead of showing me other foundation options she tried to get me to switch my primer and still use the Tarte. Finally, I ventured off on my own and found Born This Way foundation and I no longer need to use my heavy primer and I can even put lotion on my face again. There were other incidents but I think you get the gist. I will never visit this location again. read more

So after my hair was damaged, nearly 6"cut off, and over $1200 later (yes I spent over $1200 to get a color of gray in my hair) I still have not had a response from the district manager regarding my complaint. Ridiculous. Even the managers don't care enough to return my calls. read more

I went into the salon to get a new hair style. The stylist was so excited to help me. She made suggestions after my cut was completed. She helped me book the next appointment. I was so happy with my experience. The stylist talked about the science behind hair color. She has so much knowledge and personality. I have never been disappointed. And my visit with CC yesterday was no different. read more

The hairstylists are amazing and know the current trends. Salon is kept clean and in a professional state. Nicolette Christensen is the most knowledgeable stylist I've ever come across and will never disappoint! read more