Honestly I've enjoyed my experience each time I've been in here (and I'm in here quite a bit). I will say, however, I always know exactly what I'm looking for. So I can't speak to the guidance or recommendations of employees. But they're always very quick at finding what I'm in there for, if I don't see it right away. Also, Matty helped me today with a 21 DOB pickup order. Super helpful. I knew it wasn't ready but was in the area and didn't wanna make another trip. Matty took care of it right away with a smile and professional efficiency. read more

Ulta Beauty - Pickup order - Cosmetics & Beauty Supply Near Me - Orange City, Florida

What is the deal with your associates begging me over 7 times to give them my phone number after I enunciated clearly that I am not interested. Walked up to check out with her eyes glued to her phone and not even looking at me before demanding me to put my number into the pinpad , I nicely said no thank you about 3 times saying I'm only here for 1 thing, she continued to mention it and scoffed when I walked out. One of the rudest employees I've encountered. read more

I enjoyed this location because it had some stuff my normal locations didn't. I did a pickup order for a perfume during their sale (Snif, Me) and was able to also smell some other fragrances that either they don't have or don't put out at my more local stores. I would definitely return if I'm back in that area or if they have items I can grab that closer stores don't. read more

I would give them no stars if it would let me. I made a hair appointment online with Cynthia R. I could not figure out what I needed so I went ahead and called to make sure I booked the appointment correctly and they had the colors I wanted. To my surprise I was speaking with Cynthia R. I told them I wanted a mermaid hair coloring and I wanted to make sure they had other colors than regular. She said yes, she said that is your hair blonde enough I said no it will definitely need to be bleached. She said okay. She said oh your appointment is with me and I said oh great. She said see you on Saturday. My surprise I get there early today and she asked what I wanted. I showed her the picture and she said we doing it over your current color I got suspicious. I said no. I explained I called before my appointment to confirm because I was not sure if I booked my appointment correctly and I told Cynthia that she said well I do not know who you talked to but they did not change the appointment. I said I spoke to you. Cynthia then said well I do not have time. I can see if another stylist feels comfortable to do the appointment. I said no I am not feeling comfortable and that I spoke to you on the phone prior to confirm the appointment was schedule correctly. I told her I am not comfortable on how this whole situation happened. I do not want another stylist. She said Merry Christmas & Happy New Years. I then called back and spoke to Christina/e the salon manager and she asked me who my appointment was with and my appointment was deleted from my profile. She started defending Cynthia on how the appointment was as booked for full color. I explained I called prior to the appointment to confirm everything I needed to get done. The manager just going back I said that I can tell that this is going no where. My next step was to call corporate which I texted them see attach text. They said call the store. I said I did and they were no help. They said they are going to escalate it but I feel it is not going anywhere. I highly DO NOT recommend going here. They do not care how you feel or how uncomfortable they make you feel. I can see now why they have an overall 2 star rating. Stay away from them. Go to a professional salon. read more

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I have no idea why this place has such low reviews...this is my favorite Ulta location. The workers here all are very kind and super helpful. Alicia, Ella, Sara, China, and Christine are so sweet and they really know their stuff. If you have no idea what to purchase they go above and beyond to help you. If you're questioning if you should go here, go. I hope the ratings on here go up to 5 stars because they deserve it. read more

This is a newer Ulta and it is super spacious! Every time I come in it is super neat and organized. They always have everything set up perfectly in a neat and shoppable set up. I love that they offer brow, hair and facial services in addition to all of the makeup and skincare. It's truly a one stop shop. The customer service is also amazing. Since Erica took over as General Manager I have noticed a difference in the stores appearance and overall customer service! read more

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I went to Ulta to receive my birthday gift and was met by a rude associate at the counter. A younger girl, I did not catch her name. She blatantly said "we dont have the birthday gift" no I'm sorry, no information on how to fix it. Just flat out rude. I'll take my business elsewhere from now on. This is not the first time there has been a rude associate either. The people in Sanford are much nicer and worth the drive. read more

If I could select 0 stars I would. Today, 12/20/22 I went into the Orange City Ulta location to return a Morphe eyeshadow palette and get store credit for returning it. I believe her name was Jailene assisted me. She scanned the palette and without asking me it immediately went back to the card I used to purchase. When I asked if the transaction could be reversed she quickly told me no and that I would have to select how I would like my receipt. Her attitude was very cold, as if she could careless. I knew I should've went to the Sanford location. Every time I go to this location I ALWAYS have an issue. I also tried calling the store to speak with a manager and apparently she is one of them! I also tried calling the Ulta customer service phone number and that was no help as well. UPDATE: prior to receiving an email back on 12/30/22 I was given the opportunity to take a customer satisfaction survey. To which my surprise on 12/30/22 I received an email from customer service apologizing for the customer experience I had as well as a $15 gift card which was a nice surprise but certainly wasn't expecting either! read more

If I could give this place 0 stars I would! This location has the absolute worst hair salon out of all the Ulta salons in this country. I had an appointment for a silk press however the stylist did not finish claiming she didn't have enough time to flat iron all of my hair. I even got to my appointment early since I have curly hair. It took her a while to detangle my hair (mind you I've been to plenty stylists who never took not even close to an hour to detangle my hair). She used that as an excuse for her running out of time. Long story short I had to go home and finish my own hair. I will NEVER give my hard earned money to this location ever again. Don't get me wrong, she was nice but this was piss poor service to not finish a client's hair based on what the appointment was set for. read more

This store runs out of birthday gifts and my birthday is the first of the month with no subs. They also require an ID for pickup. I buy stuff at target online and never have to produce my ID. I have the confirm on my phone and a debit card with my name but that's not enough?!? It's not like this stuff is expensive. read more

Ulta Salon not the rest of the store was horrible, this is the second and last time I will schedule anything with the salon. The first time the stylist left the back of my hair wet and that was in Daytona Beach. Then the salon in orange city called and requested my appointment be moved up, I skipped an eye appt. To accommodate the change. Then the stylist said I don't have time to deep condition and dry your hair, you request another treatment online. I said I only know deep conditioning which is what I requested. She told me I can do anything because it will interfere with the next customer, however they couldn't do anything for their current customer. I will definitely not recommend the salon to anyone. read more

I love Ulta! And I am screwed because this Ulta is like a minute away from work!! What can I say!? Less expensive than Sephora, good customer service and returns of any used product that you didn't like if it's not completely used!? That's awesome!!! read more

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I'm a loyal Ulta customer and have been for years, but this store location and it's awful customer service is a result of poor customer service from the top down. I never get the same answer about products from more than one employee, which exemplifies incongruent messaging. Anytime there's a promotion from Ulta, this store is "out." For example, Tarte was giving away mascara if you spent $35, and I wanted to try said mascara. So I bumped my purchase up to $35 only to be lazily told by the cashier that they're out of all promotional items, no apologies offered. The worst is the actual store manager...she is trite and snippy and always appears to be bothered by the consumer. I tried to return something once, and she questioned me about the item like I was a criminal. I've reported this all to corporate and they didn't even blink. All in all, if you enjoy Ulta, go to the website and purchase directly there. They turn around pretty decent shipping time and prices, you'll get all your promotional offers and you won't have to deal with the hassle of the orange City team. read more

HORRIBLE DO not EVER get your hair done here! I didnt even get a color, and my hair got fried.... I went in to get my hair styled, for an event, and came out with fried hair..... I wish I could put a before and after picture! My hair is below my shoulder blades, and i have now fried hair up to my ears.... I have now reached out to a much better quality salon, and they told me, that Ulta's heat tools have to have expired, and are too old, and the heat calibrator in the tools have gone bad... and that olaplex might not even salvage my hair.... I am now waiting to hear from Ulta's claims department because this is unacceptable! read more

I am extremely disappointed with Ulta and the service that I received at this store. I ordered numerous items online including Redden Guts 10, buy one get one half off. The second canister of Guts 10would not spray at all. Lilly at the store told me to bring it in and they would switch it out. Got to the store and Christine told me that they would credit me $10.38 but if I wanted the working canister of Guts 10 I would have to pay full price for it. Never again, what a rip off. Maybe don't send your customers faulty spay cans. In the future I will by my Redken p roducts from a salon or Sephora. Any place but Ulta! read more

Ulta Orange city Florida, WORST SERVICE IMAGINABLE!!!!! Never again will I do my shopping there for my wife's things and she refuses to go back also. So pitiful. read more

Used to love Ulta! I just turned pretty sick and wanted to still order all my stuff online. Order a bunch and it automatically shipped it to my billing Address and I live in a rough neigh where many packages get stolen so I bought a B.O box but when I called second after I order they said they couldn't change it :( any help on any other good beauty places I can still get all my faves? Thanks in Advances babes read more

I love Ulta. They have all my favorite beauty products. That being said, I hate this location. Every time I go in I have to wander around and find someone to help me. When I do eventually find someone, the employees are generally rude. It is worth driving to the Sanford location for a more friendly atmosphere. read more

Poor customer service. Not one of the three staff I saw greeted me or asked if I needed help, despite the store being almost empty. I wandered around for a little while by myself, then left. I'll shop elsewhere. This Ulta is a disappointment. read more

If I could give less than 1 star I would. I have only left two Yelp reviews in 10 years and both were 1 star experiences from Ulta. The most recent was an order placed 3 weeks ago that is "lost". After my first less than 1 star experience I vowed to never shop at an Ulta again but for a Christmas gift for someone, I made the mistake of giving Ulta my business. I ordered an item online and received an email that my item had shipped. After a week, I figured it had not updated with UPS due to shipping delays so I called Ulta only to be told I miss understood the "yay, your item has shipped email that contained a tracking number" and in fact my item had not shipped. Several days later I got an email that my order had been packaged and I could check order status online. My order is no where to be found. Called back and they said it has shipped. Still no updates with UPS. I call them again days later to find out the item had not shipped. It's now 2 days past Christmas, my secret Santa has not received her gift and they will not issue me a refund. I would say lessons learned but I should have learned the first time. read more

Do not get your hair colored here. Let me start by saying I went in for a consultation and was told it would be $120 to do my roots and touch up my peekaboo purple. When I went in for my color Devon informed me that it would be $180. Why because she had to lighten the part of my hair that had grown out were the purple is. So I thought about it and desided that I would just get my roots done. She did a horrible job on my roots I have dark brown hair and she used black hair color so you can just imagine how that looks now. She also left me alone for a good 45 minutes and left color in my hair when she "washed it" I also have hair color all around the edge of my hair line and on my ears. I have colored my own hair before and not made even close to the mess that she made. I will never go back here to get my hair done. It ended up costing me $52 with there 1st time client discount so I paid $52 to have to come home wash the rest of the color out of my hair and clean the hair color off my ears and face. Also one of the managers is the 1 who recommend Devon to me. She told me she did her hair. read more

DO NOT GET YOUR HAIRCOLORED AT THE SALON. They have no clue how to do color. Devon turned my beautiful blonde hair into a very dark red. She was very rude and said well I mixed blonde. She attempted to lift the color by scrubbing it out of my hair and digging her nails into my scalp while the chemicals were on my head. My scalp got burnt and cut. When she thought she had scrubbed it all out she rinsed and started to dry a small part of my hair and walked away to get someone else. They came over and had to call the manager on the phone. When she came back she told me she would do me a favor and not charge me. Now today it will cost me almost 200.00 at Aveda to get close to my beautiful blonde back. Not to mention they might not be able to re color today because of the condition she left my scalp in. Going to Ulta for hair color is like going to the dollar store and buying a box of hair color and do it yourself. They have no clue how to do color and they are very rude when they mess up your color. As I am standing there with Red hair they are very rudely telling me it is not red. read more

Okay I love coming here to get products -- makeup, face masks, hair care, etc. I've had some great experiences just shopping around. But holy moly, don't use their hair salon. I went in almost a week ago and it was terrible. I decided to go to a professional for my hair to get better coverage than I could get on my own and it ended up being even less than when I dye my own hair. I had blonde hair and brown roots going in. I asked and paid for bubblegum pink. I left with what looked like ombre going light pink roots to blonde ends. The pink was so subtle that multiple people have since complimented me on my blonde hair. This is not what one wants to hear when they paid for pink. I emailed Ulta about this because $170 is nuts for something I'm this unhappy with. Another salon employee called me and asked me to call back when I could (I was working when she initially called). I called back about 2.5 hours later and she was gone for the day. It took another 4 days to get ahold of her. She was super rude on the phone saying "I was gonna have you come in so we could fix it but I just don't think you're gonna keep up with it," and she'd rather count it as a loss. Like okay, wow. I'd never seen nor spoken to this woman before and she was already insulting me. I'll be sticking to dying my own hair. Again, the products are great. Just the hair salon was no good. read more