Ulta is your number one beauty destination! They have everything you need from affordable department store brands, to high end professional products. As soon as you walk in the door, you are greeted with a friendly smile and are able to see the promotions going on. I have been in there on numerous occasions since they opened.... and I have heard and read the good and bad reviews. My personal opinion is that, the customer is not always right. If you want to receive good customer service, you first have to be a good customer. If you walk in with the intent to judge instead of shop, you will not get a positive response. You get what you give. Be the person you would want to talk to. As for the salon, every time I have been in, they seem to be busy. Which, can only mean word is getting around that they know what they are doing. I cant wait to see them grow and build their reputation! This is a store that was definitely needed on the north county!! KEEP UP THE GOOD WORK GIRLS!! read more

I went by the store today (2/16/22) and was very disappointed to find that they are still requiring masks even though, at this point, that is no longer a government requirement, so it is a store policy. I wouldn't force people to NOT wear masks, but for now, I won't shop here since they do require masks as their own policy. read more

Most horrible customer service every ladies working in their 50 60's with earpieces not a great way to get them to listen to customers and expect them to multi task.... no no no! I see tons of people leaving cuz management was more concerned about employees taking breaks and leaving customers with their mouths open with questions Only leaving one star only cuz I had to Booo! read more

I must say. this store started off rough but has come soon far. the staff is always helpful and never pushy. I haven't a bad experience yet. I absolutely love this store!! read more

Ulta Beauty - facials with Renee are simply amazing..go in and get skin drunk!!! - Hair Salons Near Me - Paso Robles, California

First thing I noticed when I went into the store the first time was the amazing smell and how clean it looked. I was there on a mission to find a new foundation that was going to be great for the summer. I asked for some help since I had only used drug store makeup in the past. she sat me down with a few choices but never gave me prices on any of them. She applied the 3 of them in different intervals so I could see the difference and pick which one I liked. I picked the Clinique bottle thinking it was what was best for my skin. It was $27, definitely not what I had in mind for a price but I bought it anyways. After my first use applying it to my entire face, I wanted to return it. It was supposed to be a lightweight formula and it felt like i was putting waxy lipstick on my face. Lol. Not buying that one again! read more

A few days ago, I came in looking for makeup and was helped by an amazing employee named Luis. He was so knowledgeable and after listening to what I was looking for in a mascara, he suggested one I would have never found. I have a new favorite mascara. I have shopped here often with no issues, they have what I need and more, and the staff is nice. Nice is great and all, but Luis is beyind that. Way beyond. What an asset to this store. Knowledgeable and so helpful. Changed my opinion of this store from mediocre to amazing! Give that kid a promotion and a raise. read more

I still go and get my brows done by Sahara (Nichole) and I am regular customer of hers. She knows her brows and I get complimented on them all the time and she also knows about products as well. She never lets me down at all and if I come in and say I want something different she does it. She's my favorite employee there and if I ever have any questions on certain brands she is the only one I will ask. read more

Ulta Beauty - Hair Salons Near Me - Paso Robles, California

I like Ulta as they have a great selection if high end products as well as mid range products. Some of the staff appears to be non interested in helping or even approaching you. I had my eyebrows done for the first time ever last weekend. The gal was super friendly and did what appears to be a good job until I went home and later took my makeup off. She waxed half of a brow right off! Now I'm forced to learn how to pencil the bald spot in. I would of preferred her to tell me she made a mistake. Not very happy. read more

I love ulta and have always been a big shopper. This location is awful. The girls that work there are not friendly or helpful. They are more concerned about gossiping then helping the customers. I called about a current coupon and no one knew at the location about it. I asked for someone else who knew and she said no one there knew the details about it. I thanked the girl and she said "Yup". Great customer service. I'd rather drive 30 mins to Sephora. Customer service sucks. read more

I don't come here as often as I'd like but when I do, I love to browse all the fun items and smell all the perfumes they have in here. The employees are kind and helpful, I was looking for a particular item and didn't have much information to go off for the woman to help me but she tried her best based off my description. We looked together and she felt that the item I was looking for was no longer there, that it was a seasonal thing from last year. I left and not an hour later, she called me to tell me that the item had just been unpacked from the back and if I wanted to come back I could find it in the front of the store. I felt that was great customer service that she went out of her way to call me to let me know about the product. I will be back again for sure. read more

Staff is typically unfriendly, not very helpful at all, have an attitude, unapproachable. If you want help, take the time to drive to sephora. Otherwise, only come here if you know exactly what you need or go online if you can wait for delivery. read more

Ordered online for in store pickup. First time doing this so I was unfamiliar with the specific process. I ran errands for three hours and assumed (stupidly I guess) that the three items I purchased (over 100 dollars, btw) would be ready. I walked in and asked the associate how in store pickup worked. There were no customers in the entire store and three visible associates at this point. The first girl asked my name and looked in a basket for the order. Meanwhile , a women who appeared to be a manager or some kind of shift supervisor walked over. My items were not there and the manager-y one then asked me, extremely snidely "um, did you recieve an email that it was ready?" I explained that it was my first time purchasing things like this and that I didn't notice an email but I wasn't sure... She them cut me off, saying that it hadn't been "picked" yet and that I would have to wait for them to do it... the snide, rude and passive aggressive tone was dripping off every word. Then she just...walked away? Seriously? As she was walking away with a third associate, she loudly said "I'm so sorry, that totally distracted me" as she returned to helping her with a display. I turned to the first girl, thinking it was still my turn since my issue was not resolved. By that time there was a line and she was checking others out whole the other two played with a display? Give me a break...i walked over to the two at the display and inquired about the payment I had already made online via PayPal and when I could expect for them to be able to pick my three items...she was clearly annoyed and said "it doesn't charge you until it's picked and you can either wait for me to pick it or get it yourself" I had already waited about THREE HOURS to go in and at that point she was clearly not interested in helping me in person anytime soon so I roamed the store while my boyfriend waited in the car in 100 degree heat ( we thought I'd be in there for 5 minutes) when I got to the check out, the store was basically empty again and the girl who checked me out meandered to the computer, picked up some trash on the counter.....slowly entered her number into the register, stared at the screen for 30 seconds and finally said she could help me....so passive aggressive ( I know I already said that but it was THAT bad) I was so angry at this point I didn't want to interact with these pricks any longer...looked for name tags, none were wearing any....i figure date/time of purchase and in store video will suffice when I send corporate an email. Worst staff ever and I will never return. Ever. Online Sephora it is! Also, this will be the first time in my life that I have contacted a corporate office of any kind regarding a bad experience...and I'm 40...lol... read more

Rude, snobby employees. My mother and I went in there one day and needed help finding a product. I swear the two girls they had on the floor kept avoiding my mom and helping everyone else. My mom is darker skinned and it seemed that they were just trying to help all the fair skinned customers. We tried to flag them down when they would walk past us, but they rudely just ignored us. Also, when she went to see if the salon took walk-ins, the lady at the salon said,"oh no not right now i'm very busy!" So we left and when we looked back she was just sitting back on a chair with her feet up just reading a magazine. Never ever shopping there again. read more

If I could give half of a star I would. I went to the store today and I was the one that greeted the cashiers instead of them greeting me *FIRST PROBLEM* I looked for someone to help me find products and I got ignored MULTIPLE TIMES. I asked one staff member who was helping another customer and I waited to give them space and once she was walking I said "excuse me, could you point me to -" and she walked faster and further away from me, then the next person was stocking product and I asked for help and she ignored me, then I asked another one and that's right, you guessed it, completely ignored. So, I gave up and walked out the store deciding to only buy things online but flirting with not at all. Sorry Ulta but this store is making your company look terrible. Corporate needs to visit or you should contact Undercover Boss because the dirty looks and ignoring customers needs to stop. read more

Where do I begin? The staff is nice but have zero knowledge of makeup, shelf stocking or current promotions... It literally took 3 employees including the manager to figure out the sale on urban decay (after I had to go back out to my car to retrieve the current ad since they didn't have a copy)... Always a painful experience everytime I've been in... Do yourselves a favor and just drive to SLO and hit Sephora... read more

Staff seemed helpful and knowledgable but after spending over 225$ there I went home and did some research on the products I bought. The Clinique rep (autumn) had lied to my face about certain testing that the products had been thru. After consulting Clinique, there was no evidence to back up any of her claims. I won't return even tho it's 25 min closer to me than Sephora. I don't like being lied to just so a rep can make a sale. She also had a friend (and at one point her husband and daughter) there visiting her while at her job which I thought was inappropriate and not professional- and to be honest it was awkward considering I had gone in with a makeup free face in hopes of finding a perfect match for a foundation. read more

I love going to ulta, but this ulta is terrible half of the employees are super rude even a manager. They are never fully stocked. Never receive the newest things from brands that they carry till maybe 3 months later or never! read more

I so wanted to fall deeply in love with this place but I'm not an idiot! I loved the idea of high end products mixed with everyday brands like Maybelline and Neutorgena-but I didn't love it so much that I'd pay double for it! Sally Hansen nail polish that is $2.49 at Target was $4.99!! Maybelline Mascara for $6.99 when it's usually $4.99? No, thanks! The girls in the salon were very stand off-ish and didn't even smile as I walked by. And, they had very brightly colored blue and hot pink hair-that might turn off the less "hip" clientele. I did take advantage of the ULTA line of body moisturizes, spray and body butter. Very similar to Bath and Body Works with the same buy 2 get 2 free gimmick plus I had a coupon for $3.50 off a $10 purchase or more so I got 4 items for about $20.00. Bottom line: I'll get my everyday items at Target and my fancy high end stuff elsewhere. . read more

This review is for Angel Mermis in the Clinique Cosmetics Department. I went in there a few weeks back inquiring about a foundation. She sat me down and color matched me. She was spot on with what I wanted. She made me feel super comfortable and in fact, it was almost like friends. I then asked her how she did her eye liner so she took the time and showed me what she used and taught me how to do it. She gave me pointers and ideas. Usually when I go into ULTA I do not get treated this way at all... in fact, usually the girls are not friendly at all. Anyway, I highly recommend going to Angel and will definitely buy from her again! read more

If I could give zero Stars I would, BAD costumer service, nothing like sephora. I came in today for the 3rd time to try and get a facial and this time the only lady they have doing Dermatologica wasn't too busy or on a brake nor disappeared, she was gone for the day at 3pm REALLY? And I had to literally chase one of the employees around for her to help me with those news. I also needed a toner and an exfoliator which I needed help finding but employees seemed to literally be scared of people, some of them were just doing each others makeup. I just had to walk out the store because no help was received! If you are a costumer don't even bother on going there, and if you're the Manager do something about your costumer service please. read more

I brought my rugged husband to Lauren and she gave him the best hair ever. Thanks again for your skills and for listening! You did my hair that day as well and it was perfect yet again! Lauren is a professional! read more

I had received a $10 dollar off coupon and finally found a local Ulta location. I picked up a few things however most things we not stocked. I came to the register to pay for my selections. Apparently my coupon had just expired and could not be honored. I did not need any of the items I choose. You brought in the customers but could not follow thru. read more

I don't understand what's with the employees at this Ulta location. You have to ask them for a sample they don't voluntarily give you a sample like Sephora does, and when you ask for a sample they give you dirty looks and act like you ask them for their firstborn makes you not want to come here. read more

So I've been in here a few times and not once have I had anyone offer to help, actually I have had them look at me and walk away. Plus, they are always out of stock on so many items. It's close to home but I will be making the trek to Sephora from now on. read more

So I went to the MAC makeup counter to get my makeup done ... it was an hour appointment ... the artist that did my makeup was Roger he was very friendly,Super nice guy however is application of makeup was horrendous. I honestly don't think he's ever applied makeup ... he kept complaining about how he didn't have the right brush anywho he took over and hour ... he wasn't finished I told him I need to go ... Maybe if I had stayed another hour it might have all come together .. but 60min appointment doesnt mean 120min I was prb there for 80min and it wasn't looking good .. well I'm glad I was able to get to my hotel wash my face off and reapply it myself .. I will say I did buy this glitter eyeshadow that I love so I'm happy with my purchase ... MAC has always had really good artist at least in sacrament and the Bay Area and even Visalia MAC... I love MAC products and in my experience there artist have it together ... I'm not sure if has to do with MAC being in Ulta or just that these artist training isn't held to the same standard as other MAC stores read more

Finally Ulta is in our area! I have been to other stores and knew what to expect. Sadly, they are not very educated or trained with the products they sell. Unlike Sephora, where you can find good recommendations. Most of the associates are clueless at Ulta. But I go there for some of the good coupons, rewards and deals. And they do have a good return policy, unlike Sephora. I have had a terrible experience with Sephora's managers and returns. read more

I love makeup and I love shopping. But I hate going into Ulta. I don't know her name but she always looks like she is miserable and never ever is she nice. I believe she is management as well. How excellent is it to go into a place to buy stuff you love, only to be greeted by a sour puss that clearly hates her job. In one tiny positive note, I love that MAC is sold there I just would like someone who is nice and helpful to answer my questions, not bitter Betty. I really hope something is done about the staff and management. There are a shit ton of people on that floor but no one wants to help you ever. Maybe they are learning from management that it's ok to ignore customers. I will just go to slo next time. At least those girls smile when you walk in. read more

Today, thought my husband and I would go into this Ulta in Paso Robles for the first time. What a joke ! Nobody on the floor to help anyone! I use Dr. Perricone's hypoallergenic line of skin cleansing. I found that on my own, but there was no price and no one to ask. Then, my husband uses Redken Man's shampoo and conditioner. We looked for that and couldn,t find the men's section. Again, no one around to help us! We were so frustrated with this, we walked out! No one seemed to notice! I have been to Ulta in Surprise, AZ where my Mom and Dad used to live. I was treated a lot better than this! At least I was acknowledged and helped there! This store is a disgrace to the Ulta Name! read more

I want to get my eyebrows done with the benefit brow bar and they turned out absolutely loved him the customer service was amazing and the password and my eyebrows was so dedicated to what she was doing she was paying attention she will she asked me if I wanted them to be Thick or thin more of an arch less of an arch and she was over all kind and had great customer service her name is Kaleena and I booked another appointment with her I will definitely go back to her read more

I was very excited to learn our town was getting an Ulta. We have not had access to high end products without driving to San Luis. Even though I knew it would be crazy, I visited the store on the morning they had their soft opening. My guess that it would be crazy wasn't wrong, but everyone was very friendly, obviously still learning and doing their best. I went back after the Grand Opening and once again, found everyone to be friendly and helpful. I had a salon service and was very happy with my experience. Jackie was awesome! Highly recommend her for a facial. This store has only been open a month and a half. They will work out all the bugs, their staff will have learning time under their belt and the store will be an asset in our community. Just give them a little time. read more

Joyln is the best. Her facials are so relaxing. Shes so kind and nice. I look forward to seeing her. I highly recommend her. Its nice to have one on one private time. read more

I was in the store yesterday morning and saw no less than 3 clerks walking around. I was trying to get help at one of the cosmetic counters and every time I walked toward a clerk, she just left the area. I only saw 1 other customer...no one helping her either, but she may have known what she wanted. The selection of assorted products is nice, but I doubt I will revisit. You only get one chance to make a first impression. I wonder if it was because I am not a 20 or 30 something!! Customer service there is terrible. And some prices are same as Target or drug stores. read more

I came in to Ulta for a color service because I had been to an Ulta in the Bay Area and their stylists were very accommodating and well trained. I made an appointment with Mellisa T. and explained to her I just wanted an all over color with natural looking highlights. I brought in a lot of pictures and she assured me it was very doable and got to work. My first clue should have been that she was almost ten minutes late. Mellisa got started on my hair using foils and some very unorthodox techniques (ie dunking my hair in the left over color bowl). She never checked to see if the bleach had processed fully before taking me to the bowl to rinse. I ended up with orange blobs in my hair and not the beautiful Carmely highlights I had hoped for. I asked her about it being orange and she assured me that it would lighten. Yea right. She then told me I could straighten my hair if I wanted... Uh really?? I got out of there as fast as I could. Some one actually asked who I let do my hair, because I should get my money back. Devastated I called the next morning and talked to a manager. They were very accommodating and I made a redo appt with the salon manager! She was great! 5 hours later I got as close to what I wanted with out my hair falling out. Beautiful balayage highlights!! I rebooked with her and I can't wait to go back! They definitely went above and beyond to make up for the disaster that Mellisa T. caused! read more

I have never written a review, but today I went to return a product with a faulty dispensary that I could not get to work. Since I had not purchased it within 30 days, the woman at the counter treated me like I was trying to pull something over on her. She was very loud and insulting. It was embarrassing and I really wanted to tell her what I thought of her but that would have been more embarrassing! I own a retail store in town and I would NEVER treat a customer like that. I will be shopping at Sephora from now on. read more

My favorite one stop shop for my beauty products! Angel the Clinique girl is very helpful! Even with all the other products in the store. I'm a frequent shopper. And I have two teenage girl who unfortunately suffer from acne. Angel is my go to for all things beauty and skin care. I would love to give this location a five star rating. BUT, my experience hasn't always been so pleasant. There's another girl that works there Marina who seems put out when asked for help. I had asked if she could give any good suggestions on a flat iron and thermal protectant. Of course thinking they all know what might be best for ones hair I took her suggestions and hated it. Yes I know I should have do some research on the product. And I know everyone can have a bad day from time to time. But, seriously she always seems miserable. Maybe not the best work place for her. read more

Katie helped me last night when I felt like my make up and skin care was at a total loss. I explained what I was looking for and every product she showed me yielded results that I could have never thought of. I actually came back tonight to only thank her and ask her name. My skin is oily and dry in random spots and the $4 face mask she showed me really did the trick as well as the new makeup products I'm so excited to have now. Every time I come in here looking for something new, I am going to make a point to reach out to her because she was so sweet and unjudgemental. My skin definitely brings out my insecurities, and she made me feel so welcome. Thank you Katie! And I hope your manager sees this. read more

Visited Ulta. Poor customer service. I went looking for a new foundation, no employees assisted me with questions. As I stood waiting for help I heard a long winded conversation between management and her soon to be new store in SLO. As I was leaving, without purchase.. Management and an employee were arguing at the front door. Left store without buying anything... Went to my usual make up supplier and purchased with them. Sad.. Was looking forward to the new store. read more

My first and last time going in to this place. I walked in to see if I could get my brows done and was given an appointment an hour later. So I did some shopping at the store next door and came on time to my appointment. I promptly told the first lady I was waiting for my 4:20 appt...it was 4:21. I waited almost 10 minutes before someone came to help me. Apparently the lady left. What the hell! Then the manager proceeds to look at the book and says I have no appointment. I look at the book and my name was clearly erased. They should've been honest to me from the get go that the girl had to leave early. I get emergencies happened and who knows what happened to her. I'm not mad at the girl...I just wished someone called to let me know. I have a three month old with me. That hour I wasted was precious time. I was going to get some perfume too. From now on I'll continue buying my makeup/ perfume at Macy's or online. I'll just have to wait for my brows to get done but I'll gladly give my money to my regular salon. Was hoping to give this a try since they were open on Sunday. read more

I usually have a decent experience here, since compared to most ultas, they typically have better customer service and actually have items in stock. However, today I was totally being followed by the girl with short, red hair. Every time I would walk to a different isle, there she was... never asked me if I was finding everything ok, or if I needed help. It's a pretty awful feeling and experience to feel as if someone is following you or assuming you are going to steal. Made me very uncomfortable. read more

This place is so bad at costumers service every time i go its a bad experience and its only at this Ulta!