Love the Ulta products. Expensive store but beauty costs!!! Love the staff. Ty Denise Patnod Lic Ac. 02138 read more

Ulta Beauty - Ulta!! - Hair Salons Near Me - Peabody, Massachusetts

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The clerk asked for my phone number. I told her no she said if I don't put in my phone number, then I can't do a return (this is illegal in Massachusetts). She again asked me to put my number in. I said no she's violating privacy laws in Massachusetts and she asked me to put one of my friends or family's phone number in there. DONT GIVE THEM YOUR PHONE NUMBER I won't shop there anymore. I deleted the app. read more

Soraya was the kindess and most helpful sales person. Next time I go to Ulta I will be looking for Soraya!

I had my first brow tint and wax. Gabby was great! she was professional and informative. Gabby made me feel comfortable with easy conversation. I am happy with the outcome and I am going back! read more

The store is super clean well organized and put together . Even the bathrooms are clean . The staff is helpful and friendly. They answer your questions. I love how they like make up it's contagious. I came with my friend Marissa and we had a great time . This location has a beauty salon . It also has bathrooms and they are also super clean. read more

I went to ULTA to purchase a mirror as a gift. I found what I was looking for, but when I went to checkout, the cashier asked me if my phone number was in their system. I said no. She said ok, and started to check me out, but rhen she said. If you don't put in your phone number then you cannot return the item. I was like... whaaat? Is that even legal?? I said F that, and walked out. read more

This location is the closest to me and has a parking lot, which is always extremely convenient. I needed to exchange a product that I was "matched" for but it was much darker and I needed a more compatible color. I went to a different ulta location and they did not carry the brand I purchased, that's when I was informed that not all Ulta store carry the same brands, which was a surprise to me. This location is easy to access since it's separate from the mall and has its own parking lot. One of the workers was very helpful and tried showing me some alternatives. All in all this is a great location, with parking and accessibility away from the crowds at the mall. read more

Ridiculous return policy. Returning with receipt for a purchase made 2 weeks ago. They insist that they need to set up an account with your name and phone number in order to process your return. No where on the receipt or in the store does it note returning with receipt require the account set up. I will never go there again to buy anything. Don't understand their poor policy that drives customer away. read more

I find everything I needed at this location. The woman greeting customers and offering perfume was incredible and helpful. Maria at checkout went over and beyond what I expected. She was so patient and graceful. I will be coming back for sure read more

Before my not-so-great experience with Ulta in seabrook nh, I tried this Ulta and it was even more abysmal. Very dirty, broken testers with what looks like a new form of fungus growing on them, nothing re-stocked, and employees who cant answer any questions but follow you around asking if you have any questions. though I won't blame the employees, it's management's fault for not training or hiring ppl who have any formal training or experience outside basic retail. I remember my friend who was an actual MUA/cosmo was told she wasnt qualified to work there and I didn't believe her. Well, now I do. read more

Walked in at 2:30pm was rudely ignored had a 2:45pm appt. with Beti , told to wait, sat down then told that the stylist has three people still here in front of me. Stylist obviously had a bad day. Was mad. ok? Maybe you should have called me to let me know before I drove 15 miles across town to get a haircut, that I had to wait 2 weeks to schedule. So if I was you I wouldn't waste my time here. We all have lives and work but some common customer service would have been nice. read more

I've been a lot of Ulta's in my day & the employees at this one are most definitely not as friendly and helpful as the employees at some other Ulta's (even ones fairly close by to this location. Every time I come here I see at least one group of two to four employees standing around chatting with each other. And this is at a time when the store is quite busy. Today I was the next person in line and one of the two cashiers finished ringing up the woman in front of me and then asks the woman next to her if she can stop being on the register and walked away. I only had to wait another few minutes but it's insulting. In her defense though, it could've been time for her break, or a number of different things. Bottom line is if I'm in this area again I will drive the extra 20 minutes and goto a different Ulta location. read more

I've never been in an Ulta before, so you can imagine my enthusiasm when we arrived!!!! This location is very roomy and nicely organized. On the outer skirts of the store, ​you have face care and cosmetic brands like Mario Badescu and Urban Decay on display. There's a salon(!) at the far end. Drugstore brands like NYX are near the middle. Haircare products are situated along the wall. I was hoping to find the Elf Spot Gel but the salesperson told me they weren't getting it until the following week. :- ( It's good to know they carry it in store, though! I ended up buying a Cucumber Peel-Off Mask (~$4) and two charcoal sheet masks (~$3 each) from the Freeman line, which came out to be around $11 with tax. I love that Ulta carries a ton of brands to suit anyone's shopping budget/preferences. read more

Good luck here returning an item. The cashier failed to put my member # when I did a purchase so it can't be returned. The cashier tried to help all she could and asked a coworker for help. The coworker said she would help after her customer and then called another customer. The manager Mel is so unprofessional by making me wait for her to text, then speak with another coworker that walked up to the counter. Mel is very unprofessional and sucked her teeth at me. read more

If I could Give NEGATIVE STARS, I would. This was the Beginning of the END for me‍ Last year, a Vastly Inexperienced Hair Stylist Completely Destroyed my Long, naturally curly, Blonde Hair! Long story Short A year Later, & Over $3000.! Im STILL dishing out $$ to Try and get even a couple Inches Of Hair Back! Have I mentioned im just a couple of inches from being BALD NOW I had hair down to my TAILBONE! Please, Be Cautious Of Where you choose to Trust someone with your hair Especially if it will inevitably effect YOUR everyday LIFE like it is MINE. read more

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The salon is severely understaffed. I've had not 1 but 2 haircuts/color appointments cancelled on me. I rescheduled the first time but they'll be no 2nd time for me. In all my years of salon appointments I've never had a stylist cancel. Bye bye Ulta read more

Hey Ulta Peabody- I have an idea! How about paying your staff OT to stock the depleting shelves BEFORE the store opens during the holiday rush, as opposed to making them juggle customer service and stock replenishment at the same time? That way, your team on the floor can help customers find products - on the shelves - as opposed to pointing to a basket on the floor and saying "It may be in there..." and walking away! PS- their attitudes would probably be a lot better as well! You're welcome. Sincerely, A non retail person with common sense. read more

I was looking for some quality makeup for an upcoming wedding. Jennifer was so helpful with her knowledge and expertise regarding Lancome foundation and mascara. She also showed me some great makeup techniques. The service was 5 star! read more

FINALLY! The store i spend most of my time in when i should be visiting my great grandmother in Florida has finally come to MA!!! (yeah yeah i know theres one in Everett, but its yucky in that one and the employees suck... sooooo i pretend it doesn't exist) =) haha Ulta is a beauty lovers heaven. Drugstore, high end, and hard to find cosmetics. A department store sized fragrance section of both men and womens. A full service hair salon, facials and waxing. Every hair and bath product you would ever want. Amazing skincare. Hair tools for every style and budget. AND MORE!!!!! Its in a great location just behind the Northshore Mall. So far I love the staff. A great mix of girls AND GUYS work at this location. All very nice, helpful, knowledgeable, funny and very visually pleasing. read more

i have found a new place to blow my paycheck! YESSS! the bright, beautiful ulta opened super recently near toys r us right outside the northshore mall. it's a sephora/drug store beauty section/affordable salon mashup masterpiece that always smells good and always has shiny, pretty things to touch. insert heart here. i like playing with the urban decay eyeshadows on my hand, making it look like i have glitter bruises. fancy injuries are the new injuries! what's great about ulta is that it has all the drugstore brands you're used to, but has more selection. my example: i currently use the neutrogena acne stress line of face stuff. there's a face scrub, a face wash, and a face foam. i like the foam the most because it rinses off easily and doesn't leave residue in the creases on the sides of my nose that requires me to go in for a second rinse, thank you for asking. for the past four months or so, i haven't been able to find the foam at target, cvs, et al. guess what, kids? ulta carries the foam, AND they carry the line at target/walmart-like prices. insert heart here. it seems like they have a lot of good sales, plus the rewards program seems like it's really going to pay off. i'm so pumped about this place. read more

Girls are helpful and nice that the staff is diverse! Biggest selection in the area makeup wise. Had everything I wanted except MAC.

If you wanna have an amazing personable helpful experience with beauty , then definitely do not come here. The place itself it cute or whatever but for some reason they hire rude miserable employees ,Especially this one named Barbera. But honestly they're all pretty useless. I now hate this place and won't come back read more

Omg omg omg, I am having an Ulta craving!! What I LOVE LOVE LOVE about Ulta is the mix of high and low brands! So much selection of different products, I couldn't stop browsing the aisles and finding more goodies! I don't live on the North Shore anymore, and I didn't know what I was missing til I popped in for a look. Now I can't stop going on their website and adding things to my shopping cart. It's kind of dangerous and I haven't clicked to check out yet, but they keep sending me fabulous coupons for being a Beauty Club member, so it's pretty much inevitable! read more

Got a haircut from Clarice and it was terrible! My hair was all different lengths and it wasn't even close to the haircut I wanted! I went back and had someone else fix it but I am still so disappointed! Be careful! read more

Yay Ulta!!! I was a die hard Sephora fan for years....but I was led astray when I experienced the awesomeness that is Ulta! It offers a full service Salon which includes waxing, hair, spa treatments, etc. You could like spend an eternity in the store with all of the product lines they carry, not to mention the numerous sections of goodies! They have high end make-up, make up tools, skincare, hair products, hair accessories, hair tools, fragrances, nail polish, and that is just the half of it! I was uber impressed to say the least. They also have a rewards plan that is somewhat similar to Sephora's, but their point system is different. For Sephora 1 point equals 1 dollar. For an example, I spent a little over 60 dollars at Ulta and I have earned $3.00. I figured I give that little tidbit of info. The only negative about Ulta is their clear lack of experienced and qualified people working there. BUT they were all quite friendly. Please take heed to my suggestion: If you need serious skincare or makeup advice and you're debating on Ulta or Sephora...SEPHORA ALL THE WAY. I am actually usually impressed with the knowledge of their staff. p.s. If and when you go, allot yourself PLENTY of time for retail therapy :) read more

This was an absolutely horrific experience. Made an appointment in advance and spoke to someone in advance to make sure the appointment was booked correctly. I showed up about 10 minutes early to check in and saw the woman working in the salon. She didn't greet me or look up and another employee actually went over to tell her a customer was there to check in. She very flustered said I'll be there in a minute. She comes over and says well your gimmie 15 minutes to clean up. Okay. Sure. Still she's being snippy but hey I am a manager for a retail shop I get it. So I sit down and she immediately looks at my hair and age well what is in this? (Excuse me!?!) well I said it's overtone a coloring conditioner and she says yeah I know what it is. Okay. Now she's just obviously annoyed and doesn't want to do my hair. (Salon closed in four hours and she was off in three hours apparently) i was booked for a all over lighter and toner (110). So. She now looks at me and says well this is going to be a color correction so that is 50 for every half hour and I don't think you want to go down that road. Again. EXCUSE me. Is she assuming I'm a broke bitch? Or what? I say well. I don't care how much it costs I just want it to be done right. I than said it sounds like you can't do it so I'll just go. NOW she try's to be nice and pats me saying oh no hun I mean I can do it but I just I mean it's gonna be a couple hundred minimum. Again she brings up money in a very condescending and RUDE ASSUMPTIVE way. Again I say I don't care the cost but obviously you can't do it in the three hours you have left so I'll just go. I am furious and so upset with the treatment. Listen we all have bad days but damn she should have said upfront I don't want to do your hair or I can't do your hair or acted like in anyway she gave a damn about me as guest. Moral. Don't go here. Her name is Shelly and let me tell you. Not worth the trip. read more

I kinda stumbled into this store - it's a bit unassuming and I was a patron of the other mega slick mall based beauty goods store. The place is a total joy!!! First: HUGE! Has everything, all your top line stuff plus every drug store find you never even knew you needed or wanted. Good sized fragrance line, plenty of blow dryers, flatirons, etc. Just a super fun place to spend lots of time and $$$$$ It's spacious, well organized and well lit. Staff is friendly and helpful, it's becoming a twice weekly habit for me. Love it!!! read more

I have never been into an Ulta store before to shop for products or received services. I booked an appointment the day that I was going to a black tie wedding at the Taj in Boston and I wanted to get my makeup done. I booked with Annmarie and I was very happy with the results. She asked to see my dress and what I wanted to have done. She was very kind and professional; she told me what she was doing each step of the way and made sure that I was comfortable with everything. She was able to give me some advice about my skin, which was a plus. The makeup she applied really highlighted my green eyes but nothing was too overpowering and I loved it. I would definitely go back to Ulta after my positive experience. When I went to the front counter to pay, I was complimented on my copper hair by the women behind the register who said that it looked like my natural hair color (I have naturally dark hair but when my roots are covered, I look like a true red head). I know that not everyone is always on their best behavior while working customer service, but having worked in that field and understanding how difficult it can be at times, I am usually willing to give people a second chance. I am usually a very big skeptic, so I was pleasantly surprised at my experience after reading some of the less than stellar reviews. read more

This bright, shiny new ULTA opened recently in the Northshore Mall complex right next to Toys R Us. If you've never been to Ulta before, it is like a mini-Sephora on one side, and the beauty aisles of CVS on the other. On the right, you have your more "high end" makeup brands, like Bare Escentuals, Urban Decay, Smashbox, Too Faced, etc. They don't carry as many brands as Sephora does... they are missing a big chunk of them. But, what they carry is pretty decent. The middle of the store is always filled with seasonal items and little trinkets and items that I think are great for gifting, like gift baskets. They also have their nail supply area usually in the middle. The back of the store is the hair salon (never had services here, so I can't speak to that), and on the left, you have your larger brand-name beauty items, like Cover Girl, Maybelline, shampoos and conditioners, hairbrushes, hair dryers, straighteners, shaving needs, etc. This place is literally one-stop shopping for anything beauty-related. Before you go, check their website -- they often have coupons on there that you can print out and bring to the store to use. Read the exclusions on the bottom though, because there are a fair amount of them, and often times, the "good" stuff is excluded. Join their mailing list and get their little Ulta Beauty Card while you're there also. They give out rewards every quarter, and even with a few trips, you'll easily earn a reward for a free nail polish or something, so it's always worth it. Plus, they send you coupons at least monthly. The staff here isn't as knowledgeable as a Sephora or a beauty counter adviser at a big department store. It's more of a shop-by-yourself type place. The employees are pleasant and nice though. Personally, I didn't like that their front doors weren't automatic... I end up bringing my baby a lot when I go out shopping, and it's a pain to open the manual doors while trying to maneuver her in her big stroller. read more

This location always seems to have the most ridiculous wait. One cashier working the counter while two or or three other girls hang around talking or standing by doing nothing. read more

Decided to get a color cut and keritine today So glad I went to ulta in Peabody The stylist Alyssa not only helped me pick the right color but she did a amazing new cut for me. Alyssa really is a gem of a find Highly recommend you Book with her Call a head because she can be hard to get a appointment with read more

I came here for the first time a week ago for just a wash and a blow dry. I am glad I tried this place, you wouldn't expect there to be a salon in there, but the staff is very friendly and very clean too. I have gone to Rachel twice and she has done an amazing job in doing treatments to my hair, making it soft and actually manageable! Would definitely recommend. read more

Booked for a root touch up. Get there and the stylist says she wants to put some of the color streaked down to help blend the color. OK I said. Hair color looked nice. Get the bill and she has charged me for a full color. I let it go and book for next time. I reiterate, that its just a root touch up. Get the bill and she charges me for full color and deep conditioning treatment. This time I speak up to the woman creating the bill. It was just a root touch up and I was not part of any deep conditioning treatment. The bill gets reduced. It wasn't even upselling, it was fraud. How do you get to just charge whatever and think the customer is stupid ? Never again, they are crooks. The second color never took, gray showing all around the hairline 3 days later. Product must have been old. read more

Last minute I called to see if they could do my makeup the next AM, during holiday season. Super busy, nobody else would take me. I went to every counter at the mall, I called other salons, not a single person could accomodate me. I called Ulta, and not only could they take me, but they got me in right when they opened! I had a makeup artist named Neen, and my makeup literally could not have come out better. I got compliments on it the entire day, and it photographed so well. I highly recommend,their salon, because I had the best experience! read more

My only negative about this review is that I didn't catch the employee's name! She was so helpful! I was looking at Dermablend for makeup to help heal my dark spots from acne scarring and was quickly pointed away from the brand because it was not the right product for me. I was introduced to Bye Bye Foundation by IT Cosmetics. The woman who helped me offered to color match me and provided me with a concealer that would also help camouflage my dark spots from Bare Minerals which I never would have picked out on my own. I asked her about a few other products which I didn't end up purchasing, but will definitely keep in mind for another visit. I am IN LOVE with my new foundation and also the Core brush from Bare Minerals which she used to apply it. I wasn't oversold, and truly appreciated the experience I had at ULTA Peabody. I would return again. read more

As much as I love Sephora, sometimes I'll go into Ulta because it has both prestigious brands and drug store brands. I also like Ultas rewards system a lot more than Sephora. However, this location is "just okay". They have a decent selection, when it is actually stocked. But the employees, need a lesson on customer service. The employees don't acknowledge you at all, and whenever I approach them, I feel as if I am annoying them. There were numerous times where I would have spent a lot more money there if an employee came over and helped me decide which items to get. From now on, the Everett location will get my business. Even though it is VERY inconvenient for me to drive to Everett, the employees there are kind, sociable and genuinely want to help you. read more

Clean store with friendly, really helpful employees. Almost always have what I need in stock and if I can't find it on the shelf, someone always goes checks the back for me and finds it. Never feels like they're just trying to sell me stuff. I prefer this Ulta over others. read more

I will NEVER go to this ulta again!! I went today just before they were scheduled to open at 11, I walked to the front door at about 10:56 to see if the doors were opened yet. They were not. So I stood to wait and a woman approached me and said "they don't open til 11" I said "it's close enough" to which she replied, "not really" with a nasty attitude and then stated that she worked there and didn't know why someone wasn't coming to open the door for her. Her rudeness caused to turn around and go right back to my car and leave. Way to go lady. read more

This is the WORST Ulta I have ever been to! Each time I go the customer service gets worse. I can never get any help on the sales floor and always have to wait at least 5 minutes in line even when the store is dead. This is the closest Ulta to my home, but I will gladly drive farther to not have to go there ever again. read more

Worst service I've ever experienced. I don't go shopping for makeup very much, I tried a product awhile ago, loved it so went to replenish it. When I went up to the associate to help me she didn't answer until I said excuse me THREE TIMES, she eventually looked at me and I asked her the question and she was so rude. Never ever going back. Horrible service. I understand work can be hard but be kind to people. Don't know what was up her ass. read more