Worst service I've ever experienced. I don't go shopping for makeup very much, I tried a product awhile ago, loved it so went to replenish it. When I went up to the associate to help me she didn't answer until I said excuse me THREE TIMES, she eventually looked at me and I asked her the question and she was so rude. Never ever going back. Horrible service. I understand work can be hard but be kind to people. Don't know what was up her ass. read more

The store itself is great and the salespeople are really helpful. However the salon is a completely different story. First they had to reschedule my appointment because the girl was out sick. When I showed up for the reschedule they had me go to a different person. She told me she was finishing up another and would be with me shortly. That apparently me she was able to take me 45 minutes late! Once I finally did get in the chair we discussed that I wanted an overall trim and to shorten my angles and layers. I didn't think it would be so difficult to stick with what I already have. When cutting my hair she pushed the comb so hard into my neck that I have multiple scratches on my neck. When she cut my hair she didn't shape it at all just cut my layers straight across and made it WICKED choppy. The same thing with my angles. It just looks like she cut straight across. Overall my haircut is TERRIBLE and I've thought something so simple could go I wrong. When she blowdried my hair it was extremely poofy and not well styled. The only good thing is that she put an oil in my hair to make it really soft. I would never go there again. Please don't trust the salon. read more

Ulta always puts me in a great mood :) I can spend a little or alot, plus the coupons & discount combos are great. I love the massive selection in beauty productions with an amazing variety of everything from hair & make-up to wax & perfumes. Most of the staff are very friendly, helpful and knowledgeable with the products. I appreciate the GM assistance during my recent visit, thank you! read more

I have shopped here for a long time and recently used their beauty salon. So happy with the results :) Kristy was amazing and truth be told I HATE getting my hair done, I just don't like people in my hair...But I can't wait to go back. The retail end of everything is also great. Easy returns, the staff is awesome. I love it. read more

Worst service ever. Walked into Ulta and finally found someone to help me. She showed me what I was looking for. After I thanked her I said I told her I also need help with a foundation, she walked off. I was looking at some foundations and she jus looked at me. Some items were broken and used - like the makeup cases. Not impressed at all. Not like other Ultas I've visited. read more

I had scheduled an appointment to get a haircut. When I arrived on time during my lunch break, Rose, who I was supposed to get a haircut from, was just finishing up with a client. When she came to check me in she said it was going to be another 20 minutes. She then began working on another client that was sitting with wet hair in another chair. To say the least I was appalled. Even with a scheduled appointment I still had to wait past the time. When that 20 minutes came and went and she was still cutting away. I walked over and told her I couldn't wait any longer. She scoffed and replied with bye. No option to schedule another appointment or anything. Safe to say I won't make an appointment there any more. read more

Betty did an awesome blowout for me in July 2015. She is knowledgable, friendly and very skilled. My hair looked awesome for my night out with old friends. read more

I've only ever purchased product here, never used the salon. Lots of variety for cosmetics and hair care but the fragrance is quite limited. Expensive prices and I've never been approached by anyone hoping to help me. The variety is their redeeming quality... read more

I had a return for Ulta, and made sure to read their policy before going in, which stated that returns made after 60 days would be given store credit. I missed the 60 days by 2 days, but I had no problem with store credit. I brought my unused returns up & explained that I knew I would just get store credit. The sales associate was really nice, but the general manager came over & was incredibly rude. She kept telling me that they could do it this once, but that I should have returned before the sixty days and that they wouldn't do a return after that again. I told her I just wanted the store credit, but she kept telling me that they wouldn't normally do the return at all. When I told her that the return policy clearly says they accept returns after 60 days for store credit, she just kept saying they wouldn't do it because it isn't in their system. The whole time she spoke to me she acted annoyed like I was completely in the wrong & I should have known better. I wanted to give them the benefit of the doubt & thought their return policy must have changed, but the receipt I just received has the exact same policy on it. I understand that with large chains maybe policies don't match up, but I came in following the return policy that I was given precisely & to be treated so rudely & as if I was inconveniencing her was totally unnecessary. read more

Ulta Beauty - Hair Salons Near Me - Peabody, Massachusetts

I have some mixed feelings on the products and the sales staff as well, but I do love Betty who is a hair stylist in The Salon! She is awesome! I went to her originally because I had a coupon for 20% off, and I've been going to her for cuts ever since. She does a fantastic job and does one of the best blow-outs EVER!!! She's an absolute doll! If you're looking for a great stylist at The Salon, book with Betty! You won't be disappointed! read more

I have been to this Ulta on two separate occasions. The first I spend 50$ and they loved me and were very pleasant at check out. The second time I went in with my sister and her baby (who cried a little at check out) the cashier who's name was Steph or something like that was VERY rude to me. I used a coupon I had found on retail me not and the girl seemed bothered when I pulled it out and I also didn't spend more than 25$. I had one of those shopping bags you'd take out while your shopping and I walked away with it after check out to hang it up before I left and as I walked away she yelled "I can take that!" and grabbed it from me. I won't be returning to this Ulta. I'll just go to target read more

I loved this Ulta for a while after it first opened, but it's gone downhill over the past year or so. I used to buy Nyx make up here every couple of weeks but now they never have my shade (creamy natural of the stay matte powder) and the whole section is a disasterous mess. Most things are out of stock and never seem to be restocked adequately. The makeup is open and used with it smeared all over different items so you don't even want to buy the unopened ones. I thought maybe it was just the Nyx stuff because it's good and cheap, but I've gone a few times recently for higher end brands and I'm still finding that what I want is never in stock. It's kind of sad that I consistently have better luck finding my makeup at Nordstrom Rack than an actual beauty supply store. The perfume section never has the right testers out for the products you have. I haven't seen the rollerball display stocked in 2 months and the testers never match up with the products. Not to mention the selection as a whole is pretty boring Juicy Couture and Ralph Lauren stuff. There's no competition between sephora and nordstrom on that. I'm going to just use ulta as a place to test something and buy online (likely elsewhere, wherever I can find a shipping deal). Start stocking your stuff better (cheaper things should have more in the back and more frequently stocked on the floor). Have more staff covering the floor to discourage the messes and clean them up. Label dedicated testers even for the cheap stuff since it tends to get so messy. read more

The workers here are very friendly and knowledgeable. I always have a good shopping experience here. I recently got my hair done by Rose and she did an excellent job. I have had very mixed experiences at different Ultas across the country, some of the workers are rude and unfamiliar with the products they are selling, but this is a top notch Ulta! read more

I went to Ulta Beauty to get a root touch-up and cut. I have been getting cut and colors for over 30 years. I had scheduled a 3:00 appointment. My usual stylist was on vacation. How bad could it be? I was not greeted on entering the store and worked my way back to the salon. This was my second time at the store. My stylist was clearly inexperienced. She showed me a color chart without putting it next to my head and did my color. When she rinsed me out I showed her a picture of how I wanted my hair trimmed. This style was not it. When I asked to have my bangs a certain way, she didn't understand my preference. Then she had to ask the salon manager if she could flat iron my bangs, because it was not part of the service. Really? The worst part was the check-out. Apparently, they have a new POS system. I was supposed to receive a 25% discount and the operator didn't know and they had to do it over and they had the incorrect total. THREE PEOPLE had to pow-wow to use the system. I had to do it on my IPhone to get the total. It took over 10 minutes. Then I had to go to the front of the store to check out. The salon manager Cassandra took my receipt to the front of the store, and WAITED while I checked out. It was humiliating. Apparently, she thought I wasn't going to pay. It took over two hours and my husband was annoyed to say the least, that I was late. I will never go back again. All I got was "I'm sorry", from the salon manager, the store manager and customer service. I don't need I'm sorry, do your job and if you can't you don't belong in salon services. read more

Haven't been to the salon, but the store itself is fine. It's much better than the Ulta in Everett, that's for sure. The staff isn't super attentive and sometimes you have to chase them, but they are much better than the staff at the stand alone Sephora in the mall. I've never had an issue with finding a product or cleanliness here. read more

I'm like VIP at Ulta, I LOVE makeup. This store is generally well stocked and the employees are friendly and for the most part very helpful. They always have sales and I like that they have high end and drugstore brand options. They're always doing awesome offers via email too if you are a Platinum member. I had to knock off a star strictly due to the hair and spa area of the store. I have scheduled an appt for a keratin treatment only to be met with severe confusion (it's offered on the website) and my appointment cancelled saying they couldn't do it. A few months later I decided to try again and schedule a facial with the esthetician since it's Dermalogica products they use and I LOVE me some Dermalogica. They canceled on me like an hour before my appt and never rescheduled or offered any help or further rectification of the situation. So go here to buy your beauty products absolutely but good luck trying to schedule any beauty service. read more

I was glad when this store came to Peabody I don't live there but not too far but they should call this store ATTITUDE ULTA CITY! First it's plain to see these people don't want to BE there & THEY DON'T KNOW SHIT ABOUT SKINCARE OR MAKEUP! IF YOU DON'T KNOW ABOUT SKINCARE MAYBE YOU SHOULDN'T WORK THERE! AND I KNOW THEY DON'T SINCE WHAT I WAS TOLD ABOUT A PRODUCT LINE I ENDED UP TALKING TO THE REP FROM THAT LINE IN ANOTHER STORE SO ONCE AGAIN I HAVE TO DEAL WITH MORONS. One of the mangers is very cocky & doesn't let u get a word in ya ok , there's a Asian girl who works the register SHE'S SOOOOO RUDE & DEFINITELY DOES NOT WANT TO BE THERE SHE ACTS LIKE SHE DON'T CARE LIKE SHE'S BETTER THEN OTHERS ANYWAY YES THEY DO have good stuff & a very good return policy but when they 1st opened I was there the 2nd day & a week later they seemed just a bit dis-organized ummm ok needless to say I'll still go there but I rather go outta my way to go to Everett where they are nicer to you, AND WHAT GET'S ME THE MOST THEY DON'T GIVE OUT SAMPLES UGH YA THEY REALLY COULD U NOE IT'S NOT A BIG DEAL SO I GUESS IN THE END SEPHORA IS MY HOME & AT LEAST THEY GIVE SAMPLES read more

If you love Sephora then you're going to be IN love with Ulta! Its literally a Sephora and CVS put together. You can find everything and anything from urban decay, tart, mufe, nars, to something simple as maybelline! This peabody location is right next to Northshore mall and is very convenient! This particular store is very spacious and the workers are super friendly and helpful. (there when you need help, but allow you enough room and privacy to browse in comfort.) Love, love, love this place! read more

I'm sorry I wanted to love Ulta. I like the idea that you can buy both drugstore brands AND higher end brands all under one roof and see the product in person. The problem in my opinion is the sales staff on the floor. They are obviously working on some sort of commission incenting them to push people toward certain product lines. I initially thought it was an isolated incident on my first Ulta visit looking for a specific Loreal deep conditioner product and was quickly "helped" by a salesperson in locating the product only to find myself ushered to a super expensive brand the salesperson was pushing promising the same effect (for 10x more than the Loreal version). When I politely refused, she disappeared and never brought me to the Loreal section. Despite that experience, I visited again to refill my Bare Escentuals foundation and was pushed to look at some other "mineral" product. My last visit really sealed the deal for me as the salesperson was just relentless despite my polite acknowledgement that I would look at the product she recommended to me (that I never asked for help, opinion, etc). She continued to push the product and brought me a tester and would not go away until I took the tester in hand. It was one of the most aggressive sales experiences I have to say I've had. Beyond annoying. People that sell furniture are less annoying. I'll stick to Sephora. read more

My review is for the salon, not the store. I enjoy shopping there- it's a nice alternative to Sephora. I went in for the salon deal- a cut and dye for $50. I should have known the price was too good to be true. I waited for about 10 minutes while my stylist finished up on her previous customer which turned out to be a co-worker- super annoying. We talked for quite a while about how I didn't want brown dye with red undertones and she apparently disregarded that entire conversation. The chairs to get your hair washed in hurt my neck so badly that it was BRUISED the next day. She washed the dye out with freezing cold water and missed a spot on the back. She gossiped with another co-worker while washing out my hair. During my cut, she took a call for an appointment and then proceeded to trash talk the woman she just got off the phone with. My hair cut was awful. I had split ends almost a week after getting it done and had to have my boyfriend cut the back for me at home- that's how bad it was. It was just a miserable experience and I was there for two hours with this unprofessional stylist. Never again. read more

I had a truly bad experience having my hair color done at the Ulta in Peabody. This was the first and last time I will go there. The day I went, they seem to have double-booked the time of my stylist. The color was left on my hair for too long because my stylist was busy working on another client while the Redken glaze sat in my hair. I went to Ulta in order to have my hair given a golden brown glaze. What I got was hair that turned a flat, unnatural, ugly black and and a burning, itchy scalp. Black dye is incredibly hard to get rid of, too. A very unhappy experience indeed. read more

Really appreciated my salon service today at Ulta salon. The hair dresser, Alyssa, was personable, professional, and cut my hair exactly how I wanted it to be. I would highly recommend Alyssa and the girls at the Ulta salon. read more

I don't know about other stores since this is the only one I've been to, but every time has been a bad experience. The first time I went was for the salon. I needed my eyebrows done. I figured since it cost double what other places charge (they charge $20, the general price is usually $11) that I would get a more professional and spa like experience. This was not the case. She took a third of one eyebrow off, and left the other much fuller, telling me she didn't have time to fix it because she was so busy. The next time there was a sales rep for one of their products doing demonstrations for their scrubs and BB creams. I told her specifically that I am allergic to almonds, even in topical skincare products. She assured me there were no almonds in either product. She lied. I spent the rest of my day looking like my face had absorbed a balloon. And finally, the third time I went. Good customer service from one girl, awful from the cashier. It took her five minutes to mosey over to the counter, and then she kept calling me "mam" excessively (I am 25, and she couldnt have been younger than 20) and threw my few small things into a giant bag. So overall, save your time, your face, and your dignity: go to Sephora. read more

The worst customer service from the woman manager here. She refused to exchange my defective blow dryer because it was past 60 days. I called customer service and now I have to drive to Everett where they have customer service skills to exchange it. I use THIS ulta location weekly to buy my cosmetics for professional makeup applications...I will now use Sephora only. read more

I come here to get my hair and brows done and see Alyssa! She does a beautiful job, is super friendly And I am NEVER disappointed!

I normally do not have a problem with Ulta employees, but the women who rang up my purchase was especially annoying and inconsiderate. When I tried to ask her a question she answered in the most respectful tone. Also, the product that I bought was supposed to come with a free sample ( there was a sign and everything), but she refused to give it to me. I will definitely not be going back. read more

Went for makeup application for a wedding (I'm not from the area and I've never had problems with foxboro) I arrived early and sat there while my makeup artist took 20 minutes to go get product. They tell you it takes 45 minutes and I was there for an hour and fifteen minutes even though I told her I needed to be gone by 12:30, she didn't listen when I said what I wanted to do with my makeup. She even started coloring in my eyebrows and making them huge which was NOT something I even mentioned, it looked horrible and I make her take it off. The eyeliner wings were uneven and sloppy I didn't have time to have her fix it she was so slow with everything she did even just walking she was very polite but didn't seem like she knew what she was doing always needing help, wouldn't go back to that store read more

the best ulta is the new store in manchester nh in the mall five stars for customer service- not snotty, ive been in other ones everything that i wanted. and sometimes forget some things, so i come back to buy again i am a beauty addict with a lot of stash and enjoy collecting products. this is where i spend too much time as far as this store goes, take a cue from the new store. nice ladies and easy to chat with, willing to help you. i go for the tree hut body stuff, makeup, bath and body, haircare and others too. oh and when a customer asks you if you have something in stock or just a question in general, dont respond with i dont know, ask someone else for an answer.again take cue from nh store, they rock! read more

The salon is under new management and the girls in the salon are rude. They talk amongst themselves and do nothing but gossip. One girl really messed up my daughters hair. I over heard one girl saying the new salon manager is lazy and comes to work hung over most of the time. Not sure what happened to the pretty blonde girl that also had pink in her hair but we never had issues in the salon when she was there. They better find a new salon manager soon before they lose a bunch of people. I know my daughter and her friends will only be shopping in the store part there from now on not spending time in the salon. Shameful read more

Last year, yes... last year I decided to give Ulta salon a try for a new color. I was assigned a stylist who I suspect was new but very sweet and she tried really hard. The first time I was pleased with the color while in the salon but when I had to go outside in the sun and to work it was too flashy for me. I waited for roots to show to return to Ulta. I had the same stylist and I don't know what happened but she did a number on my otherwise healthy hair. I guess it was supposed to be a "balyage" or whatever but what I got was three different colors streamed all over my head, on top of the outrageous color from before peeking through. It looked pretty redic but she was so nice I just felt bad and figured it can be changed elsewhere. Between the color, toner and God knows what else ended up in my hair the end result = damaged pretty badly. Even to this day- a year later, after it has been fixed it is still not the same as before I took that second appointment at Ulta. I did cut it very short recently to cut a quarter + or so of the damage. I truly believe I was a guinea pig for this stylist who was too new to have a clue. Another thing that bothered me a little was the conversations between the younger stylists that was borderline uncomfortable, with them talking about ex's, the ex's new girlfriends etc, friend's drama/their drama..... and maybe I am just wickid old and this is normal these days but I was sitting there in shock over what was being discussed. Bottom line, stick with the senior stylists. I watched them and they seemed to have their stuff together. read more

The Peabody store is great, but the salon is mediocre at best. I had an appointment with Karen to have balayage done to lighten my hair. When I got there, she told me that I wouldn't want that, and that I should do a full foil instead. I don't get my hair colored professionally often, so I trusted what she said. Later I realized that she talked me out of the balayage because she must not have known how to do it and didn't want to pass me along to another stylist who could have given me what I wanted. She let me sit with the foils in for about an hour as she wandered around the store and chatted with other clients (who were her friends), which left me with chunky white stripes throughout my hair. She also was very careless in the application of the color, so she ruined my shirt by letting it drip all over me. Once she rinsed out the color, she proceeded to cut my hair after I specifically asked her not to. I had somewhere to be after sitting at the salon for three hours, so I couldn't stay to express how disappointed I was with the service. As I was leaving to go check out, another stylist approached me and asked how she could help because she knew I was unhappy. She was able to set up an appointment for me for the next day to have the color corrected. The next day I had an appointment with Kayla, who did a phenomenal job fixing the mess that Karen created. Kayla and another stylist, Rachel, were extremely considerate and listened to exactly what I wanted. The two collaborated to help undo some of the damage that was caused the day before. I'm upset that I had to have such a terrible experience to have a great experience the next day. I absolutely recommend making an appointment with Alyssa, Kayla, or Rachel, but avoid Karen at all costs. She has no idea what she's doing. read more

I loved the Peabody store at first, but I do have to say it has gone a bit downhill. Everytime I go in now there is out of stock products. Noticing even in other products that I dont' use are out too. One thing for ex. the branded Hairbrushes have not even been organized let alone in stock. Still looking for the style # I want. Before the girls would be right there to ask to help. Now no-one to be found! Since this store is not too busy the place should be pin perfect like when it opened. The girls at the front desk even one of the Mngers. No smiles at all!!! And that coupon for your reward/gift...What a pain to go looking for those items that you might like is aweful and too time consuming! I'm not the only one I heard complaint of that. I go but now I dread to see if what I am going for is going to be on the shelf. The only thing I like is the return policy ....if you don't like a product. Which by the way...I tried because my brand was out of stock! read more

The promo codes are mediocre and some don't work on entire brands (ie: Philosophy). At Sephora, the restrictions, if applicable (which is rare), are clearly visible. At Sephora, you're rewarded for being a valued customer with free, larger or full-size products and a birthday gift.The deals, information, and perks are better at Sephora, and, come to find out, so is the quality of staff. An Ulta staff member, rather than letting me know they'd look into it like any other respectful staff member at any other business where you give someone your money and come to expect to be treated at least cordially, argued with me like a child in front of my best friend (who is male) yesterday afternoon when I inquired about a link to a code in e-mail for the $10 off $60 promo that led to a site error (an open, blank page). Her attitude was condescending and combative... it was like a waitress or waiter saying something to the effect of, "get it yourself, stupid." That's how I felt standing there being passive-aggressively belittled by someone whose job it is to help others. Instead of doing her job, she spoke down to me as though she had much better things to do. I'm even-keeled and friendly; I genuinely love meeting new people and really enjoy helping others, so to have someone, let alone someone who is in a service position (meaning there to help us) respond to that and to a simple question with, initally, dismissiveness, then loud confrontation... well, let's just say I was embarrassed in front of someone I love; he was shaking his head as we left and said he couldn't believe we bothered to stop at Ulta, so it was a first and a last time for him. I've never had any experiences remotely similar at Sephora; they've always been nothing but professional and friendly. I had to call the Ulta store manager after we'd left the store because it was so upsetting for the both of us to have been treated with such blatant disrespect; it bothered me that someone so clearly disgruntled by people was taking her bad day out on customers. I'm being kind in saying it was a bad day. I let the store manager know that I've had customer service experience in the past and would never have treated anyone with the kind of rudeness I experienced yesterday. The funny thing is I spend a lot of money where I'm treated well and I like to take advantage of sales and promos because I consider myself a smart consumer and feel that I've earned them. My best friend is the same way; he is a loyal customer and spends a lot if money where he is treated well. We're treated well at Sephora, and the staff and selection are remarkably better, so we won't be returning to Ulta. read more