I am so pleased with my Haircut by Lilah! She really did a great job and made sure my cut was perfect! I already made my next appointment with her!! Thank you Lilah! read more

Okay Ulta Staff I see you! I'm seeing a lot more employees readily available on the sales floor and I love that. It may just be the holidays approaching but I'm appreciative nonetheless. As always hit the app for coupons which can pretty much always be found. Rack up those points and cash in for beauty products. Cheers, The Happy Hour Huntress read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Poughkeepsie, New York

Today I was embarrassed at the register by a manager named Karen. In front of multiple customers and other employees i was asked for photo ID to claim my points I've earned as a diamond member. Never has this happened to me. About a month ago law enforcement took my photo ID and I caught myself explaining this to the manager (Karen) and showed her papers I had from the courts with my name as well as a few credit cards with my name on them. Karen was very condescending and treated me as if I was trying to STEAL someone's points. She told me she had to enter my license # which was on the papers from DMV and matched my name on my credit card but when I offered this she denied me saying I need proper photo ID. Very embarrassing. I spend at least $150 everytime I go to this store. Moving forward I will be redeeming my points and never shopping with the company again. read more

Worst hair coloring experience of my life. My hair was colored after being stripped and was supposed to be a beige blonde. First round left me strawberry blonde in the worst way. Person then put toner on it and the result was blonde roots and dark ends - during the the toner period she didn't check and was trying to scrub the color out during the process. Third ounce toner applied to roots. Result dull Ashe blonde har for 85 dollars. Not even sure if this person has ever blown dried hair as I had to take the hair dryer out of her hands to blow dry! It was that bad. read more

Several staff walked by without asking me if I needed help. This occurred after I was in the store for quite a while. When my friend started helping me choose some makeup by testing it on me, a staff member stepped forward indicating that I could be color matched if I desired. I approached an employee (who had previously looked at me and walked right on by) where a product was. After correcting my pronunciation of the brand, she showed me where the product was. I wouldn't return to this Ulta. read more

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Poor customer service! Apparently I was interrupting their gossiping session when I was walking by browsing the store. Everyone seems to be having an attitude. I was excited to go into an Ulta store since I haven't been to one in a while but I guess they all don't want to be there read more

Logan gave me a BD look-lift! A recent graduate, heading for his licensing soon, then, on to create looks for all walks of life. Drag queen by night make up artist by day. Very happy that he understood. Mature woman's look. Good job, Ulta. Great Hire!!! read more

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Samantha concocted a gorgeous custom color with violet and gold balayage. My only critique is that I didn't expect the appointment to last for 4+ hours. read more

Ulta Beauty - Balayage with violet undertones on top and golden on the bottom - Cosmetics & Beauty Supply Near Me - Poughkeepsie, New York

From the hairstylists, to the eyebrow specialists, to their products, Ulta in Poughkeepsie never disappoints. Every employee is very knowledgeable and sets me up with the right products. Last time I was in Karen helped me and she was so knowledgeable on the products and sticked to my budget. Never any regrets shopping at my local Ulta! read more

I am a diamond platinum member and each level I have gone up I have been told I get a free gift but never received anything. So I was very surprised when last time I was here the lady before me went up a level and asked for her free gift and they are DIRECTLY BEHIND THE COUNTER. So when it's my turn I ask the girl why they mention a free gift when you upgrade but don't give you one if they are right behind them and she just looked at me and said "I don't know because it tells us on the screen". Maybe she should know if they want business because only people who spend hundreds of dollars at ulta move up these levels. And if this company stills wants business they shouldn't mess with that and they should train people properly read more

Thank god for Ultra beauty, its truly the next best thing next to sephora, I have to admit this might be my new go to for beauty products especially because they have "BENEFIT" and it's cheaper than Sephora. I've started to use this brand benefit and I absolutely love it. They also carry KKW and Kylie products, I'll buy KKW but kylie, not at all, I feel like it's over priced and the quality (in my opinion) is not great However they have tons of other great beauty product that I favor and faithfully buy such as "Makeup forever", "Morphe", "clinique", "Anastasia" the list can go on, ..... I'm truly excited to return so I can stack up my reward points. read more

I'd give this place negative stars if I could! My daughter had an event she wanted her hair done for and had an appointment. We got a confirmation for the appointment the day before. We arrive for the appointment and they were like oh your hairdresser called out for the whole weekend. I said no one told me. No phone call no nothing! She was like oh you were supposed to get a call Friday night. I said i didn't and showed them my confirmation text the day before. I asked to speak to the manager and when she finally came all she said was oh well I'm sorry in a very rude sarcastic tone! I will never return to this store ever again! Nothing here but a bunch a disgruntled employees with zero customer service. read more

Asked for a root touch up, assumed she would use a color that matched the rest of my hair, instead she gave me dark roots. Before photo on top. Also got hair color on my face, didn't put cotton or Vaseline around my face. Previous visit with different stylist I asked for noticeable partial highlights. Then she said "I need to touch up your roots". Then she said she remembered I had just gotten a haircut recently, but did I want a trim, I said yes. So $260 later......barely noticeable highlights, charged me for a Signature hair cut, highlights and color. read more

Ulta Beauty - Top-Before root touch up Bottom-After root touch up - Cosmetics & Beauty Supply Near Me - Poughkeepsie, New York

I got my brows done by Rachel for the first time and well let's just say I will Never go back there for my eyebrows!!! I told her what I wanted and showed her a picture of my brows because that's how I wanted them again. Then she gave me a handhold mirror to see exactly what I was saying when I told her she said that's really thin... Yeah never going back and definitely not worth what I paid and honestly I should not even left the small tip I did because not only what I said above but she didn't give a friendly customer service vibe. Anyway I don't recommend!!! read more

I didn't know that Ulta had salon services, so I decided to give it a try. I showed up to my appointment early and spoke to the girl at the desk. I booked an appointment to get my hair colored and cut. I had a specific style in mind and showed the employee. She told me that she didn't have enough time to do it, which disappointed me because I was really looking forward to this. She bleached my hair and then told me that it wasn't a good idea to bleach it (I have had it bleached prior with no problem and I use healthy product for my hair), so it wouldn't of been a problem. She decided to do a darker color, which was more of a red-wine color. Not the color that I had originally wanted, which was plum. I agreed to this because it looked purple enough in the book. I thought maybe it would come through in my hair. WRONG!!! I have dark brown hair, so color rarely comes through unless bleach is used. I was charged over one hundred dollars for a color that I didn't even originally ask for and for something that is not noticeable to the eye. I am going on vacation soon and wanted a nice, new hairstyle for it. Now I don't have enough time to get it redone. I was very upset after leaving the store. My hair looked exactly the same as when I went there (besides the cut). It was just a dark brown, my natural color. I originally wanted the top of my hair black with plum streaks....opted for the red wine color cause it was suggested and the employee was very friendly. I was disappointed immediately when I saw my hair in the mirror, but didn't say anything because it was dark in there. I thought maybe the color would show in the light. I asked multiple people for their opinions - my family, etc and they all said that it doesn't even look like I got my hair colored. Always have loved Ulta, but I don't know how to feel after this. I feel as if though I paid for something that I already had. I will not be going back to this store for hair services. Unfortunately, I think I could have gotten a better dye job in the mall. Just wanted to share my personal experience. I have been in communication with customer service and hope to hear back soon. This ruined my weekend. read more

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11/30/2021 I stopped in on Tuesday, November 30 at around 1:00pm. I was purchasing a bottle of shampoo and conditioner which was quite clearly posted as buy one get one 50% off. When it didn't ring up as such the manager then claimed it was not on sale. I said the signs are clearly posted. Annoyed with me now, she then said the bottles you purchased are not included in the sale. I calmly said please show me where it says this is brand is excluded. The sign is directly in front of my product. She was huffing and puffing as I followed her to the back of the store where she began taking angrily down the sale signs. She then allowed me the 50%off which was the right thing to do in the first place, rather than to be dishonest and say the bottle I picked wasn't included in the sale. I was going to open a credit card there, but thought no way now! So sorry I didn't get her name. read more

Worst ever online customer service. Bought 6 bottles of Olaplex for $178 on 6/23. Fedex lost package on 6/25. Ulta refuses to help me until 7/8 even though Fedex clearly lost the package. Won't begin the process of helping me for 16 days even though they claim to intervene after 3 days. Don't use Ulta unless you are willing to get ripped off (and have your time wasted.) read more

Samantha is my favorite hair stylist in the salon. She does an amazing job every time. I love her sense of humor, her perfectionist attitude, and beautifully creative personality. She really has a passion for her art and is very good at it. The cashiers, makeup artists, and everyone in between that works here has always been nice. This is my go to place for hair, hair products, and makeup products. I love the rewards program. I also love the k beauty section. There's just some things here that you can't find anywhere else, and it's all in one place (Mario badascu skincare! I'm in love.) Nice calm atmosphere the people here won't bother you when you shop but they will be super helpful and knowledgeable if you need it. Great location. read more

I had an appointment with Samantha tonight and she went above and beyond with my hair! I told her what I was looking for and the color I wanted and the outcome was more then could of ever asked for! I'm so excited to show the world! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Poughkeepsie, New York

I went to an Ulta salon for the first time ever today. Samantha did my hair and I couldn't be happier! I was superrrrrr nervous (I know it might sound crazy) because I haven't cut my hair in a few years... To add to my nervousness I have never even died my hair. Samantha educated me in everything she was going to do and lead me and suggested what she thought was best for me as an individual. Long story short I've finally found a hair stylist that I am comfortable and confident using. After leaving I felt soooooo good about how I looked and it gave me so much confidence and definitely raised my self esteem. I would recommend her to anyone I know. So happy! Thanks Samantha!!! read more

Ulta Beauty - I know this is the best picture. My hair was darker, dry and curly when I came in. - Cosmetics & Beauty Supply Near Me - Poughkeepsie, New York

I LOVE Ulta!! Last year when my daughter first took me in I was totally intimidated. But now that I've gotten to know some of the staff its wonderful. Their salon literally saved my daughters hair! Made suggestions on products, but only when asked, and no pressure to buy anything. They fixed my hair after a less than stellar haircut, and I went back just last week to have some fun colour added. I have given them 5 stars because the staff is super helpful and friendly, and if they don't have it, you don't need it! read more

There are certain staff members there who are super helpful and friendly, which has made a world of a difference when shopping there - specifically, the two hair care stylists/make up artists who helped when I've had my makeup done. They were genuinely pleasant and fun. I have to agree with the previous reviewer on the grumpy manager (long black hair).... She has a very unhappy and disgruntled disposition that is simply unapproachable. It is clear that she is unhappy working there...and I'm sure she has her reasons, but as a customer, I wish I didn't have to see it so much. If everyone were like the makeup artists/hair stylists who helped me, it would be such a fun, *beautifying* experience! Instead, it feels a bit bleh like a desolate, dreary day. I have to stop by PetSmart and get a dose of kitty cuteness to get myself right again. read more

I never post reviews but I believe her name was Paige (I am going off the name on my receipt) who helped me find the cologne I wanted and she was so sweet! Another girl helped too but I didn't catch her name. Everyone was very helpful. read more

I had a very nice hairdresser. This is my third time coming here. It was busy and I couldn't sit while my hair was being processed that was the only bad thing about this place. read more

Ulta Beauty - Toner after blonde highlights. - Cosmetics & Beauty Supply Near Me - Poughkeepsie, New York

Sam is an absolute genius at what she does. I trust her with my color and cut and have never been disappointed. So long as she's there to be my stylist, I'll continue to return to the salon. As far as the rest of this location, I've never interacted with floor employees until checkout despite my wandering the store, and the Restrooms should be better maintained. read more

Went to the salon to have hair colored and highlights put in. I was not happy with hair cut I had and showed her pictures of the haircut I would like. She told me she had time to cut and would fix it. Well, the color came out fine but the cut was uneven and choppy. Called manager and she told me I could come in and the top level stylist would look at it. I went to the lower level stylist the first time. Again, I showed her pictures and asked if it was something I could have. She told me I would have to grow it longer but she could even it out. I have extremely thick wavy hair and told both of the it does not do well with texturizers. They must train them to cut the hair the same way. I wanted face framing layers, shorter by face and longer in the back. I now have thick and blunt layers in front and one side was thinned out so much and iit is very uneven overall. She actually cut it worse than the first girl. You might be safe for a color, but unless you have simple hair to cut, don't go there. They did refund my money but it will take a year to grow out the mess. They were very nice though. read more

I usually really enjoy Ulta. It's a great place to browse, splurge on yourself and find some really great deals. I made a purchase for my mom for Christmas at the beginning of December. I decided to buy something different for her and visited today to return the item. The store closes at 9 and I pulled into the parking lot at 8:53. Now I know, I know, nobody likes that guy who comes into a store at the end of the day. BUT all I needed to do was one return, no browsing or shopping. I just wanted my money back. As I pulled into the parking lot, I see an employee locking the door. Is my clock wrong? Is it backward day?! I see customers inside. I knocked on the door because I work all the time and I don't have time to come back before the return period is up. Someone answered the door and I said "Hi, it's not 9:00 yet." She let me in and I waited behind another customer to do my return. I understand it's annoying to help customers at the end of the day and people want to go home, but this is a customer service business and I was out of there by 9. It's not like I wanted a cut and color at 8:59! Also, at my last trip, I purchased a fragrance item. They had a special for a free bathrobe with a fragrance purchase over $40. The cashier had NO IDEA about this deal and it had been going on for about a week. Dozens of people probably missed out on their free robe which made me wonder how many free items I missed out on. I will definitely be choosing to my money at Sephora rather than Ulta as much as I can going forward! read more

Scheduled a hair cut with Samantha. While it's not the worst cut I've ever received it's definitely not good. My layers are so heavy and choppy that it made my overall length look super super thin. It's also now a nightmare to style. I was very very clear on what I wanted and what I wanted to avoid. I didn't expect perfection but I definitely didn't expect this for the price. read more

I love this Ulta location! Well organized and well stocked! Has so many my favorite brands. Staff have always been very helpful when I need product suggestions! The Salon is my go-to place for color and cuts and I love being able to browse pretty makeup while my color processes! It's my girly happy place! read more

Went in today searching for a brow pomade that matched my old stand-by. IVY WAS FABULOUS! She offered assistance and was very informative. Left with my brows looking amazing and a new product I'm excited to start using. read more

Extremely rude, unprofessional staff. I am not experienced in the makeup world but trying to learn. I asked one employee a simple question about a product I was interested in buying. She was very unhelpful and then immediately proceeded to whisper and snicker with a fellow co-worker. Very bad for ulta's image. I not only decided to not buy the product, but to never go back there again. They should fire all their staff and hire all new people. I recommend sephora in the mall just a few miles down the road. read more

Don't bother using them to color your hair. Apparently, if you use a washout dye or any "box out" dye they won't work with you. I went in to just get little color highlight. Okay, so I didn't have enough time to any extreme coloring but after while I was being so accommodating to the stylist that eventually she rejected doing my hair and let alone didn't offer anything else. I wasted gas & more importantly my time. Oh I understand how hairstylist have to be careful with hair but literally to sit in a chair for 10 mins and tell me "there's nothing I can do for you". read more

Samantha did a great job on my hair. She was honest and explained everything very clearly. I was going from pretty dark brown hair to a cool toned balayage. I have had terrible experiences at salons in the past and I will absolutely come see Samantha again. Also, the salon at Ulta is very fairly priced compared to other salons around. You can also use your ulta points for money off at the salon which is awesome. read more

I went for my prom makeup here. And to say I was dissatisfied was an understatement. I am only giving it one star because you have to. I am rating the woman here instead of the place to make that clear however, other girls went to other girls and were not pleased as well. The girl I had her breathe smelled like shit and there wasn't one part I liked on my whole face. I don't know where she learned to do makeup but she should stick with her day job that she was telling me about. She out bronzer and highlighter all over my damn face and made it look me look sunburnt even in pictures. Also she put no makeup on my face and I just wanted my two pimples coveted but they were still out so basically would never in my life go here for makeup again, read more

I do not recommend the salon here. Made an online appointment as I needed my highlights done last minute for a special occasion. Highlights I received were done sloppy, there are slanted lines where the foils were. Stylist was unfriendly, guess she doesn't care about having repeat customers. Then she tried to charge me for a treatment I never received. I questioned about the charge and she acted like because I booked online that they just add the treatment to the ticket with every color service.. um... never again but it's my own fault for going there. read more

I normally don't post reviews but here it goes. I've been having my hair done there for the last 3 years and always got the early week special. Today when I was given the receipt there was no discount and my stylist was new and didn't know anything about it. I was told by the cashier that it was only supposed to be for first timers. I just wish I was informed when they contacted to tell me my original stylist as no longer there who was Breanne and they don't know where she works now or won't tell me. If anyone knows where she is,please tell me as my only issue in past years is that stylists don't seem to stick around no longer than a year, read more

If you love makeup, this is a playground for the big girls! LOVE all the options and the brands they sell and that you can try stuff out to see what you like before you purchase anything. Sometimes they run good deals too, but the prices are pretty competitive. The sales people are helpful and even if the lines at the registers are long, they move quickly. I can easily spend a couple of hours here. I can also spend a lot of $$$! This particular location also has a salon, which I haven't tried, but it might be worth a try! read more

Truly 0 stars. Rebecca at Brow Bar is very RUDE! Second time she has been this way to me, and I've never had services from her. Today I arrived at 3:55 for 4:00 appt. When she acknowledged me, I told her I have appt. Her reply was "I'll have to check the book" Her next reply was "there is someone ahead of you. You can reschedule or I'll get to you when I can" Her attitude is that she is superior to customers. Very Poor customer service. I could see if I walked in to be turned away. But I had an appointment. Again, very poor attitude. read more

I love the store itself. Buttttt my service at the salon today was not at all what I expected. At first I had a very pleasant stylist, as she was conditioning my hair I guess she got not so great news and stormed out of the room. A new stylist (also pleasant) came up to me and said she'd be doing my hair instead. She said she heard what I wanted and I agreed with what she said regarding what I wanted done with my hair. I told her about shoulder length, minimal layers, and angled slightly. As soon as my hair is done I am shocked as my hair is chin length (about 3-4 inches shorter than I had showed her where I wanted it cut to.). I have never been so upset from a haircut. I work in a restaurant and now cannot put my hair up. Not at all what I asked for and I'm very unhappy with the result and how it may interfere with my job. The whole experience was very unprofessional and I get things happen, but when I am in the crossfire of not so great news, I'd like my hair to not be a casualty. read more

ABSOLUTE SALON NIGHTMARE!!!!! I went in with a picture of a simple ombré. I've heard great things about Madi but was left extremely disappointed. The entire session Madi & Samantha gossiped about coworkers and different customers that I even knew which was terrible to sit through. As she is finishing up with my hair I realize she is cutting off quite a bit of hair considering I only asked for a trim?? I get out of the chair to see my once waist-length hair chopped completely to just below my shoulders. I was furious. On top of that instead of my ombré I received hideous patchy streaks of color throughout my hair. There seemed to be no sense of training whatsoever. When I asked for a refund I was out through another nightmare when I was told I had to wait to speak with the salon manager. The salon manager begged me to get my hair done with her but I said what can you really do to my hair, you can't grow back 6 inches?? (PS if I was to get my hair FIXED she intended on charging me) so I told her that I was not interested in continuing business with them and that I wanted my refund. After being put on hold for 4 hours she consulted with the actual ulta store manager to tell me that they were only going to be giving me half of what I paid back. Truly disappointing experience there & I hope none of you make the same mistake I did. read more